Great customer service. Products needed and found easily. Prices good. Returns good. Quick & easy. read more

First off I want to start by shouting out Charisma!!!! She was super helpful and very knowledgeable on the products. She asked great questions to get to know exactly what type of oil I was looking for to put into my hair. The store had great selections to choose from and I'm glad I went in read more

This is a well-stocked, well-organized Sally's and the employees are great. If you can go in when Charisma is working, do it! They are sooooo helpful and knowledgeable. read more

The staff was all very lovely and helpful, however the manager on duty was NOT. She seemed uninterested and shot nasty looks while her employee was helping me. Very odd experience due to that, but overall a nice spot. Affordable rather than a salon experience. read more

Not very helpful but close to my work.They didn't carry the color my daughter saw on the Sally's website. All I was told they didn't carry it. At least if we're out of something or is just offered online I tell the customer if they don't need it right of way they can order it and either shipped to their house or the store read more

Nice local Sally B. store. Everyone is really nice & helpful with new products I'm not familiar with. I love their Summer shampoo products & nail polishes. read more

My go-to place for beauty supplies, specifically hair dye. Customer service is great, the ladies are always very friendly.

I was missing a clipper attachment so I took a jaunt over to Sally's to see if it was in stock. Luckily it was, but I don't remember paying $6 for it the first time. This economy is going to kill me before it gets better. So I pick up the attachment but I browse around to see if there's anything else that I may need. For some reason mirrors were on sale. I needed a larger one so I picked the one that was less than $4. I took a walk up the aisle with all the styling products and didn't see anything interesting. The cashier was nice, kinda cute and knowledgeable. She was helping another customer with a hair color issue. I took a look at the customer and she needed major help. So I got on my merry and left them to their devices. I kept the total under $10 so I was relieved. You may need more than a trim, shorty... read more

Sally Beauty - Cosmetics & Beauty Supply Near Me - Temecula, California

The manager is extremely rude and will go out of her way NOT to help you. She is condescending and acts like she is on a power trip. She speaks very rudely but with a fake smile on her face. I had to have corporate on the phone to get her to do her job. She tried everything she could to not be helpful, but She didn't succeed. She appears to be a miserable , sour woman who has a chip on her shoulder. She should be fired. Apparently many other people have dealt with her based on the other reviews on here. Avoid this location. read more

This location is not exactly close to me but I was on the hunt for locations that have Essie clearance polishes still in stock. Called this store to see if they had any left since I didn't have luck with the other stores. Lady who answers the phone tells me there's only a couple left. I nicely ask if she could please tell me the names of the VERY FEW that are left, and she very rudely tells me "uhhhh... No. I'm busy. And I have shipment that I need to do." Good to know they prioritize doing shipment over assisting you in any way. It would have taken her what.... 10 seconds to read them off??? Give me a break. So I hang up and call the store again so I can speak with someone else. She forwards my call to voicemail! What a lovely employee and amazing customer service!! Ha. NEVER going there now with that kind of attitude. Thanks for showing me over the phone the kind of respect you have for your customers, so that I don't waste my time or money going out of my way to get there. read more

Olivia, who works here, was so kind and helpful to me. She offered great customer service and really made me feel appreciated. Super kind lady and great establishment! read more

I'm a loyal customer to Sally's Beauty Supply Stores, today was the firs time I encountered a staff that works at the Temecula Parkway location, that has no customer service professionalism. It's sad that people working with customer service don't realize that they have a job because of those people that walk through the door. No customers.......No Business.........Store Closes.....No Job I found out that the lady opening the store was the manager and was rude, mocking me, wits constant smirk on her face. I had to repeat myself to her beyond her poor listening skills If she runs it, it's no wonder it has negative reviews, work ethics are essential to running a successful business. read more

I'm not sure why so many people are hating on this place.. The place is fine with a good selection but I agree, the customer service is lacking. I was in fact greeted when I walked in and I had an idea of what I needed so I didn't need to ask for help but my mom kind of needed help and a worker walked past us completely ignoring us. -.- When we went to check out the girl asked me if I had a Sally's card and I said no and she didn't even offer me one or tell me anything about it so I had to ask. She was rude and looked like she hated life. Regardless I will be be returning because I need to keep this lovely locks red! read more

I always come here to get my beauty supply needs. I went in to buy some hair bleach for my brother and the store manager helping me (I do not know her name) was so rude about it. I asked where the hair bleach was and she was passive aggressive about it saying where it was then said "did you get it" in such an unprofessional tone like she knew me personally. I had asked about the price since I did have a Sally's card which the remark came back as "yea 4.99 with the tax" in a rude tone again. I do not wanna come back due to the fact she does not seem like she is enjoying her job because of all the remarks and faces she's making at all of her customers. 2 stars for the products; lost 3 for the customer service. read more

TERRIBLE CUSTOMER SERVICE!!! I went to this location to buy hair product (toner/developer). The manager (large, blond lady) was incredibly hostile, arrogant, condescending and just plain rude! I was so irritated, I ended up just leaving. I drove to the other Sally's in Palm Plaza by Hobby Lobby to purchase my items. There, I was helped by a young man who was so helpful, friendly and professional; the complete opposite of the other woman. I'll be shopping at the Palm Plaza store from now on, even though the Tem Prkwy store is way closer. When I spend my money at your store, I don't expect you to kiss my a**, I do however need CIVIL BEHAVIOR at the very least!! People do yourself a favor and go to the other location! read more

I just went here a couple days ago for guidance on hair toners and some good shampoos and conditioners and Candace, the store manager, was such an amazing help!! She was super personable and helpful. She had great tips and I'm loving all my new product that she recommended. I'll definitely be back for more product! I noticed it was so clean and organized so it was a pleasure to shop there! read more

Customer service needs a lot of work. Yes, I needed help. It isn't enough to say, I don't know. I'm there searching for answers on my cell phone, while the girl Is doing something in the back. LEARN YOUR PRODUCTS. Be courteous. I will never be back. read more

I went in to Sally's beauty store on November 6th in Temecula on 79 parkway. Two employees working after selecting my products went to purchase and neither employee was at the register to assist me. I waited thinking they would come to the front and never did so I had to say something to inform them I was ready. The 1st employee that finally came from the back was rude asked her if she had a problem then she said someone else can help you I said yes let someone else help me. Then another person that didn't look like an employee becsuse of the way she was dressed came from that back. I asked her did she work there she said yes. Both employees were very rude unprofessional horrible customer service. I was told to leave because I told them they were rude. That is the worst Sally's I have ever been in. When calling corporate office was offered reward points. Unsatisfactory!!!!! read more

Horrible customer service- had a return to do, came in before the 60 days and it was while they were not able to do returns due to Covid. Two associates had told me to come back when they were able to do returns and they would wave over that it was past 60 days. When I came back the associate told me the computers could not register it for a return(she even spoke to a manager). Went to Sally Beauty Supply off of Ynez and he did the return no problem. Definitely recommend going there for overall better experiences! read more

If you use professional hair color then you will like this store. Their Hair color selection is great. I cannot write a review as to their other products such as makeup or hair dryers and so on. I don't normally look around as I know what I need, buy it and walk out. read more

This place has everything I need for my hair. However, though the staff was friendly to me, the girl sold me something that I didn't need. I am lightening my hair, and she recommended a "permanent color remover" I had already removed all the color. So this product did nothing for me. It was a waist of time and money. However, I will return because they have other products I need and they are close to home. read more

I showed up 8 min prior to close. I knew what I wanted, where it was located, and I pulled up, the lights were out, I saw two African American women leaving early, I asked them if they were closed and they responded yes "they said jokingly I can pay them to open the doors up." I needed a product that couldn't be found in any retail store and I was taking a flight out the next early am. I've done business here before and was very happy with the help I received. Absolutely furious. FYI. read more

I called this store to ask if they sold a certain product and the woman who answered the phone spoke so fast I couldn't even get a name and she didn't even bother to tell me if they had the certain product I wanted. Also, because most places don't have it I just wanted to make sure. She told me "we sell a lot so you're going to have to look" I thanked her for helping me and I was going to ask another question but while I was still talking she just said "okay bye" and hung up. VERY poor customer service. Maybe y'all need to rethink who you hire! read more

I have frequented many Sally's before in other locations. Leaving all with a satisfying to stellar customer service experience. This particular location is appalling . The ladies( I've encountered), that work here severely lack customer service skills. From the moment I walk in I feel uninvited. They don't greet you or extend any offer to help you with your needs. I've literally walked around aimlessly searching for a product and wasn't asked to be helped ,as they could clearly see that I was amiss. One employee in particular looks as though she can't be bothered and hates life in general. I always left that place with a bad taste in my mouth. I now order most of my hair care offline just to avoid stepping foot in there. read more

Great way to get your beauty supplies ! They usually always have everything ! And the girl with glasses, dark hair with some blonde in the front is amazing ! She always is so helpful knows the products and helps you decide on what's best for you and your project ! Very professional with a great attitude! read more

Candace was an absolute ANGEL!!! She helped me get exactly what I needed to get my hair PERFECT!! She has been licensed for over 10 years and I wouldn't recommend anyone more!!! Incredible customer service!!! read more

I am a regular customer of Sally Beauty Supply. I don't go there for their "bubbly personalities", because, frankly, they don't have great personalities. I go there because they are one of the few places I can get the Manic Panic hair color I use. They have most of the crazy pigmented colors I love to use. So, the 3 stars is for their products, and the missing 2 stars are because their customer service is sucky. read more

Isabella was working the last time I came here, and she was delightful!!!! Such a wonderful employee. I stopped in to grab some toner and developer, and since I have really thick hair I was buying 8 boxes of the toner and basically a tub of 20 developer lol and she immediately informed me of the sale that they had going on for the 20 volume developer if you buy the smaller bottles. Long story short she told me about the sale and walked me over to the bottles that were cheaper and I ended up saving 2 bucks on my purchase. That may not sound like much, but I still appreciate her wonderful customer service trying to help customers save more money. I think that is awesome! Isabella deserves a raise lol Anyway I have never had that prestigious level of customer care at a Sally's Beauty Supply store before and I felt compelled to share the experience I had with an employee that truly cares about customer satisfaction. Thank you Isabella!!! read more

I walked into Sally's last week to purchase my usual items when a women with red hair greeted me. At first I just assumed it was customer service I said hi then went about my shopping. Then she followed me and started asking me a bunch of questions what I was here for if I was looking for gifts and I said no thank you I do not need help. I had made it clear the first time I was fine and would ask if I needed anything else from her. She then proceeded to follow me as if she assumed I was attempting to steal something. I had no purse on me or any type of clothing that would have given her that idea. I walked to the side with the make up and pulled off the cap of one of the eye brow pencils to see the type of pencil it was and how fine it was. She then proceeded to yell across the store at me screaming "please do not open the make up you can follow our return policy" not only did this embarrass me but I had no intention of opening or using the item I just simply was looking at it as a potential buyer. She was very rude and her attempt at customer service was very strange. Made me feel uncomfortable as a customer and right after she made this scene I left and I had not finished shopping read more

I go here for specific items that they always have in stock; just like some of the other beauty supply stores I know there are certain items they carry. I've always made friends with and enjoyed the employees they work long hours dealing with us customers and just need to be shown appreciation. It's always clean and organized and they always have sales and deals. I gave it a four star only because I don't go there for every single item I need for my business, there's just some brands they don't carry that I prefer. read more

Sallys offers a wide variety of beauty needs. I love shopping there. I go in for one thing and end up with 10. They have great deals and the girls are always helpful. There is even a new guy that really welcomes you into the store. So many bad reviews because people dont take the time to praise people on their good experiences. Good job sallys! read more

While this was a typical Beauty Supply store, the help we received was absolutely phenomenal! We spoke with and were helped by 3 of the friendly gals who worked here and they answered all of our questions and really stepped up to help us even when we assumed we didn't need any. Really, just some of the best customer service my wife and I experienced and we'll definitely be shopping here again. read more

i've been shopping at sallys for years even before i became a hairstylist. i go in there every now and then but this was the first time to this location. when i rushed there to purchase an apron there was no greet, absolutely nothing the employees almost looked like customers to be honest. when i went to return my item the blonde woman with spikey hair did my return. she had the biggest frown i've ever experienced with an associate and gave me such a negative vibe as if "why am i here?" vibes, not fun. i don't know if she hates her job or even was just having an off day but talking to other hairstylists that frequent there i've come to the conclusion that she's very rude and dissatisfying. i will never shop there again sorry sallys i'll stay at my home location from now on. read more

They tend to close about 5 minutes earlier. And the service is poor most of the time..

Thanks Erin for helping me out. Its always helps when there is a stylist that knows her stuff. If you need advise on hair products, She seems to be the one to ask. read more

I find this shop cold, not friendly and not helpful. If you ask for help or information on the products they carry they appear to be put out and can't be bothered. I do not recommend this business. I shop elsewhere. read more

I went in there one day looking for hair extensions. I recently cut my hair shoulder length, but all my life I've had long hair, so I never actually needed extensions. As soon as we (my boyfriend and I) walk in, we weren't greeted or even acknowledged, which I thought was pretty rude. At the time, there were only two people working, one younger woman was helping a customer while the other wasn't doing anything. We go over to look at extensions (keep in mind I had no clue what I was looking for) and I was hoping someone would come over and ask us if we needed help. No one ever did, so we asked instead. When we did ask, the worker gave us an answer that wasn't helpful at all and she said it in a way as if we were bothering her. So I picked out items I thought would be what I needed. The same woman who helped us rang us up, but she didn't even look at us, she was completely disrespectful. I left there irritated and disgusted. I will never go back there again. I would have to say that was my worst shopping experience ever. read more