This place is awful. Not only are they seriously lacking in all kinds of different products, the ones they sell you look like they've already been used inside! Gross! I did an exchange here, and didn't like the product that I got the second time, so then I came to just do a return and NEVER look back. They only gave me my money back for the price difference of the exchange, not the full refund for what I paid for. When I tried to explain the very simple math, the cashier tried to make me feel like I was the stupid one. So they basically scammed me $10 and I walked away with nothing but flaky skin. Honestly, $10 is worth simply never having to step in there again. Save your money and time!! read more

Don't bother..... they have very little products on shelves. When I asked why they suggested I go to Salinas. I will be purchasing on line from now on. read more

Friendly service and well-stocked store. Usually have what my barber wife or long-haired son need in stock. Support brick-and-mortar shops please read more

I needed a pair of clippers since I have cordless clippers but I'm tired of replacing the batteries. So I thought of Sally's since they have mens clippers. I found the right pair for hair as well as my beard. I received excellent service from the gentleman that worked the morning I arrived. He answered all my questions regarding the different clippers they sold and I'm glad that I purchased the clippers because it met all my needs. read more

Sally Beauty - Cosmetics & Beauty Supply Near Me - Sand City, California

Closed for an hour in the middle of the day? I guess no one wants to work here.... Maybe take a bunch of ten minute breaks instead to better help customers??? read more

Went to Sally's for beauty supplies and found a hand written sign on the door, saying the store was closed. I wish I would have known of their changed hours before I drove there. read more

Went in to buy products to dye my hair and the worker there was SO helpful and sweet! Since I've never dyed my hair before the worker showed some products that they recommended, and even explained how to use them! They were wearing masks, had social distancing stickers on the ground, and a plastic cover at the cashier station. Thank you Brianna/Breonna! read more

Sally Beauty - Hair products - Cosmetics & Beauty Supply Near Me - Sand City, California

I was really happy with the service that I got. Especially the manager Mataya, she walked down the aisles with me and grabbed and carried my items for me. I wouldn't be surprised if a promotion was coming her way. Great experience here!!! Highly recommended!! read more

I WAS SCAMMED AT THIS LOCATION, GO TO THE SALINAS ONE!! I was charged $24 for a product that was $8 regular priced online... when I pulled it up on my phone and brought up how I have never bought the product for that much she wouldn't let me return it or even just get a price match even though I hadn't even left the parking lot. I ended up calling customer service and they said there was no reason this should have happened and were very apologetic. Ended up going to the location in Salinas where they gave me my refund, but the employees at this location do NOT understand there own store policies and are ripping off the customers. MAKE SURE U CHECK THE PRICE ONLINE BEFORE BUYING read more

They were so rude when my toddler didn't have a mask on I told them that she could not wear one and is not required to but they threw us out. Being a single mom with no family here is hard I have no one to watch her when I need to go out and get stuff. Also we went on Sunday her birthday was Tuesday and I was letting her pick out some brushes and stuff since I had to go there. She was heart broken and cried because I told her we would go to the beauty shop and she could get some stuff for her birthday. read more

Friendly, as usual, even masked, gloved. I was in search of clip in rainbow hair extensions to give myself a cheerful hair flair. Yep. They've always got whatever odd little, or big, thing I'm in search of. read more

I had a good lesson in always checking my receipt to make sure everything is right. I visited a couple of days ago and purchased 7 items. I was leaving the store and looked at my receipt and saw an extra charge for an item I never picked up and didn't have in my hands. I went back in literally 2 minutes after exiting the store and asked the same store attendant who had rung me up to fix my receipt. Apparently the charge was for an item that was for a promo item that was displayed in a box on the counter. I'd like to think it was a mistake but makes me think twice after the store attendant never apologized for it. Sketchy. Like do they have to move a certain amount of promo product? I wasn't even asked if I wanted to purchase it like they normally do. Lesson learned. Check your receipts, people!! 2.5 stars for not acknowledging the mistake. read more

The girl working the register was totally rude and acted as if we were inconveniencing her... Paid cash and she basically threw the change in my hand and all the coins fell to the floor. Her response was "sorry" with attitude. Won't be back to this store. read more

When i went on here, i wasnt suprised to see the 2 1/2 star rating. The first time i went to Sallys i was given unsolicited advice.. nothing more annoying to me. Now today at 10:15 the store isnt open. absolutely ridiculous for a chain store to be closed past even its "covid time" for what coffee???? Just because the ladys working at this store dont have perception of time or respect for others time 1 star read more

Since the pandemic, I ordered some products online. I received two items at different times. 1st the Salon Care Developer, item correct. Then the 2nd item a hair color to use with the developer, i order a wella pale ash blonde received a different item, ion brand lavender color. I have emailed Sallys 4 times no response from anyone, called the online # it rings then call drops..im very dissapointed with this service since i have been a loyal customer over 10 years. website customer service lacks. DONT ORDER ONLINE. read more

I went in because I needed hair dye , I believe it was their shipment day .. there was boxes blocking with hair dye , I asked if I could move it and a nice lady apologized and moved it out of the way , another lady with red hair helped me at the register and she was very rude . read more

I just called Sally's in Sand City and spoke to Adrianna. She was rude and blunt, I inquired about a product being in stock to avoid an unnecessary trip. She abruptly put the phone down without any acknowledgement, came back to the phone and asked me to repeat myself. Very unprofessional and I will shop at Ulta that is located around the corner. Adios Sally's. 43 year Monterey resident lost as a customer. Please treat all customers the same! read more

Okay, today 4-6-21, the girl working around 11-12pm with the red and black hair who recommended me products...YOU ARE PHENOMENAL. You had excellent customer service, were friendly, and informative. I absolutely loved the products that you recommended to me. I just finished putting them on my hair and I think I have 2 new favorite products: the iroiro red dye and the placenta leave in conditioner. I am so happy that you were working today, because I love my hair and wouldn't have purchased either of these products if it wasn't for you. My hair is the most vibrant it's been since I went Ariel-red and its super soft with this leave in conditioner. You even took the time to help me while you had multiple customers. I could tell you enjoy your job and are good at it. I wish I would have gotten your name. I hope your manager or you get to see this, because you are SLAYING your job girl. Keep doing what you are doing and being amazing. 5/5 for customer service and the products that I got. Not to mention the products were super affordable, which is always appreciated. read more

TERRIBLE CUSTOMER SERVICE. Walked into the store and wasn't greeted, they just stared at me the whole time. Employees would walk by me and not even acknowledge me. I asked for help, and the employees didn't know anything about any of the products. read more

Abby is AMAZING !!! I had decided to try a funky color but it was WAY too much for me and my hair was FRIED, she pointed me towards exactly what to use to lift the color out and now it looks GREAT - THANK YOU THANK YOU THANK YOU ;-) read more

I have been to the store many times with my spouse. Yes, I can understand some of the aspects of other people's not as flattering reviews but I can't fully agree either. What we go there for is the excellent choice of personal care products at acceptable prices. Even men can find many of the items they may be looking for, including some that are not easily found elswhere. It is true that some of the staff's skills of interacting with customers a bit indifferent on the surface but if you talk to them and as questions, they are very willing to help you thus I cannot complain. I don't forget that many of the products sold there are directly related to our own superficiality of how we look and want to represent ourselves so I do expect an environment that is related to that. read more

rude employees, asked for something and says yea back there on back wall, could of taken and showed me exactly, bad customer service, limited knowledge. ended up leaving without purchasing. read more

Been in many times to this location. Today was cray. No one around when I walked in. No greeting no nothing. In the back were some workers acting a mess and less than professional. Talking stupid and being unhelpful. Unreal. Not quite understanding their bad attitudes and acting like it hurt to do anything and God forbid ask for anything or have them ring your purchase up. Not ok. As in all my reviews I call things as I see them. Sick of tolerating bad unprofessional customer service. I will say that there is a lovely older woman that works here that is as sweet as can be. The girls today can learn a thing or two from her and how to treat people as well as not talking loudly about your personal business at your place of employment. Unbelieveably tacky. read more

My fiancé went there today and bought 3 items totaling around $45. Two large bottles of hair product and a sizable box of hair supplement. When she politely asked for a bag, the young woman replied, "no, we don't usually give them out...." Really!!?? Give them out!!?? Thank God for Amazon and similar places! read more

Clean Beauty Supply Store! Helpful Staff! read more

Abby was such a great help. The best location Ove visited! The employees are friendly and genuinely helpful! Great job in choosing employees management the store was also clean and organized and the girls were knowledgeable about products! Highly recommend! read more

I was in Sally's - one of the employees was very helpful- she left on break. Then that left JESSICA. She was extremely condescending from the get go. Then I go to register and she is just leaving the register (w/nail polish to put back). I said "I am all set when you're". Thinking that customers should come before restocking nail polish- however she proceeds to go and stock the shelf - I waited for a good 3-5 mins. I said to her "you know I do need to get going" she replies in a condescending manner "yeah ok, I will be there in a minute" continues to stock. I could go on. Bottom line people like Jessica belong behind a desk- not in sales that requires human contact. I will never go back unless she is not working. read more

The staff was really helpful with a blow dryer purchase. Just because a $5 coupon was given, I don't think a rewards card should be charged. I will be back to shop there again. Thank you read more

The staff can be hit or miss here. Some are super helpful and others could care less. I love their nail polish selection and the it generic products are so good, I haven't bought another brand in years. Some products aren't all that great, but if you get some help, they'll guide you in the right direction. read more

I just purchased my first set of extensions. I had no idea where to start. Joann was the name of the woman helping me and she was so patient and wonderful. She helped me get the right, brand, length and color extensions. I appreciate how easy she made experience. I will definitely be returning. read more

There is a specific hair color product that Amazon indicated could only be purchased at Sally's. I called to see if they had it. Very rude answer..wouldn't even check to see. Said I would need to bring in "the box"...duh! I will never go there again for anything. So rude and dismissive. read more

Usually I don't ask for help when I come here, because when I do, no one seems to know anything. Minus 2 stars!!! But they are super friendly, to myself and my crazy kids who always love coming here for some reason!! read more

Today was my second time going to Sally's store since I move here from DC. I was exited to go back today because of the service I got from a young lady name Jessica. She help me today also to choose the color I was looking for. Jessica is very knowledgable, friendly , and proffetianal. I got a 5 star service. Thanks to Jessica. read more

Four stars because of jessica who helped my wife and she was really nice.the other two ladys that where working did not acknowledge my wife or me.and try to have an attitude and excuses when we brought the situation up.keep up the good work jessica.I hope they make u management read more

This 5 star rating is specifically for a young lady who works at Sallys Beauty Supply by the name of Crystal. She was simply amazing. I cannot even express how happy of a customer I am. I went into Sallys on 8/11/14 because of a horrible hair coloring accident i had. I had a full head of highlights and I wanted to go darker because I felt the blonde washed me out. Anyways i went in there one time to ask for advice of how ro go darker and I had a diff. Girl help me named Jessica about a week prior. She was nice but didnt really sound like she knew what she was talking about. She sounded nervous but I took her advice anyways cause hey what do i knw...I know nothing about coloring hair ao I took a chance. I did t EVERYTHING she told me to do and the aftermath was disappointing. My hair was greeeennn!!!! :( So I went into Sallys the 2nd time and that's when I met Crystal. Super friendly with the most impeccable customer service skills. She assisted me right away and she showed me everything I needed to obtain that true rich Chocolate Brown I attempted to get there first time. She showed me which product would work best for me as well as how to mix and apply and how long to leave it for. She made me feel so comfortable and gives u the feeling that she truly knows what she's talking about and you can tell Thats whrre her heart is. I dont mean to rant but I absolutely love Crystal and my hair turned out perfect. I cant wait to go back and show her the result! I love Crystal and her astounding service. I recommend everyone to go to Sallys and have Crystal assist them. Every Sallys needs nothing but Crystals in them! Thank you!!!! -Niki H read more

Yesterday I want to the customer service lady to return something I couldn't because half of the receipt was gone but the barcode was there with the receipt and some product I wanted a refund I bought my product in Watsonville and I so she said if you want a refund you have to go back to Watsonville so today I went to Watsonville to get my refund and I told the lady what the lady in Seaside said and she said she was being lazy because anybody could have done this with barcode bad customer service SEASIDE read more

With the other reviews I have read I was hesitant to visit this store but I was in dire need to dye my hair and I didn't want to drive 30 minutes to another Sally's. So I decided to go ahead and see how "terrible" this place really was. I walk in and I was not greated which is not a big deal; it's not a 5 star hotel so I don't expect anything big. I notice two ladies working in the back and I know they see me. Still no "Hello!" Or "can I help you with anything?" So that's a thumbs down on customer service there. I did have questions, so I asked for help. When I asked she was very nice and knowledgeable (I didn't catch her name). When I was ready to check out, she was pretty attentive. Asked if I wanted a mask for my hair and was really thorough and explained the Sally's rewards when I asked to sign up. Overall, my experience was decent. I would go back. I think they just need to be better about welcoming the customers and being tentative to the consumers. read more

I went to this location with my mom yesterday afternoon and when I walked in the 2 employees were discussing their job related issues, didn't greet us or smile! They just moved out of the way. I cam go on about their lack of customer service, but the truth is I will never shop at this location! read more