Update: The store moved one door down and the current staff members are AMAZING! All polite, courteous and very knowledgeable. Alyssa, Hailey and Mary are all my new best friends! Let's just hope I spelled their names correctly) I needed guidance and they gave educated answers. They even made sure I renewed my Sally card to get full advantage of savings I had previously misunderstood. Talk about winning customer loyalty back!
You have restored my faith in Sally Beauty and my blue-haired daughter and I will be back every month or so.
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I love Sally, so I won't mark the store down for one crazy employee. I sent the following complaint to corporate recently:
At about 6pm on Saturday 6/28/14, I drove 13 miles from my home to the Sally's in Georgetown, TX at Wolf Ranch Towncenter. Sally's was my destination in my big vehicle with low gas mileage. When I entered the store with my teen son, a young employee answered my greeting. My son and I were on the hair color row for a long time (5 minutes)as I was in need of a color change that required a lot of thought. An older employee came down the aisle with a broom. She did not greet me nor did she offer to help me find something. She said "Don't move," and she SWEPT AROUND MY SANDALED FEET! I stepped back and cried out. She said "What? I didn't get your toes." I was LIVID. I shouted "Am I in your way?? Are you crazy? Guess what? Sallys won't be getting my money today! You have ZERO MANNERS!" And I left the store with my son.
I am a regular Sally's customer in California. I recently moved to Texas and this was my first visit here. Mind you, I was happy and excited to be going to Sally's! I intended to buy hair color, developer and scissors. So, I would have spent about $45 - $50. Lost revenue is not the point here, really.
I am 53 years old and have NEVER been treated like dirt on the floor in any retail establishment before tonight. Now tha I think of it, NO ONE ANYWHERE has ever treated me that way!
Get your district manager out to that store in Wolf Ranch Towncenter to teach your employees common courtesy!!
I will probably be back -- but to a different Sally store.
I am still in disbelief.
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Corporate wrote me back with sincere apologies and a promise to send out the District Manager to the store. Thank goodness!! read more