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Sally Beauty

4.0 (4 reviews)
Closed • 10:00 am - 7:00 pm
Updated a few days ago

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Ulta Beauty

Ulta Beauty

2.5(6 reviews)
0.0 mi

This is not the closest Ulta location to me but I was at the Walden Galleria Mall and decided to…read morestop at this brand new location that is nearby the mall that just opened in Nov 2024. It's a beautiful store. Upon entering, I wasn't welcomed at all. I had an online return and the associate that took care of me was inhospitable and incredulous in certain ways. She asked me if I used the product and I said no, I didn't even open it. I explained that after I ordered it online that it was on sale a few days later for half off on a beauty steal so I bought it again then. It was approximately $100.00 eye cream so naturally I'd want it for the cheaper half off price. The associate then proceeded to open the sealed box, take the eye cream out of the box, open it and take the white covered tab off after opening it. I said, can I ask why you asked me if I used it if you were going to proceed to open it anyways? To me, that now can't be sold as she opened it. The manager was standing nearby for the return approval and kindly explained that they can't sell something if it was used. To me, opening a sealed box, then opening the eye cream itself, taking the white covered tab off exposing it seems ridiculous, now unusable and unsellable after the associate clearly saw that it was not opened and she asked me if I used it! WHY even ask the customer that if you're going to open it anyways?! It's laughable and doesn't make any sense! The manager was kind and friendly however the associate needs extensive customer service training and maybe shouldn't even be in that arena of work. I'm a diamond member and will still continue to shop at Ulta just probably not at this location unfortunately.

Worst and I mean THE WORST ulta I have ever been to. There's never staff around to help, no one…read moreknows what's going on majority of the time. Just shut this down. I'd rather make the 20 minute drive to Amherst or Williamsville.

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Sally Beauty - cosmetics - Updated May 2026

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