Profile customers, ask chat gp for answers then relay the same answer might as well have self…read morecheckout. Uncomfortable atmosphere. Don't shop here especially poc.

My daughter and I booked appointments for salon makeup and hair this past weekend (for her…read morewedding). IT WAS TERRIBLE! We both came in before the big day for trial appointments to make sure things would go as smoothly as possible on the day of my daughter's wedding. Despite all this prep (and extra cost ... and the fact that we arrived on time), our appointments finished 45 minutes LATER THAN THE PROMISED COMPLETION TIME. If you have ever been a person in charge of wedding, you know what a nightmare being 45 minutes behind schedule is -- it had a terrible snowball effect for the rest of the day. We were late picking up flowers, arriving at the ceremony site, changing into wedding attire, meeting with the photographer for couple/family pics (which was an additional cost because I was paying the photographer by the hour). I don't know if the Ulta stylist don't allot for enough time for their appointments, or if they are being forced to overbook, or if they don't know how to do their job effieciently... However, I DO know that while I was getting prepped, someone arrived early for their appointment and the stylist actually started on her and tried to split her time between me and the other customer. All this did was make me late and the other client early for their appointment. This was just, overall, a disappointing experience. I have never paid to have my hair and makeup done...nor has my daughter. I thought doing this together would be a relaxing, bonding experience. However, all it did was make an already busy day unnecessarily stressful. My heart is sad that I will never get that day back with my daughter. The staff can't be "sorry" enough to undo the unprofessionalism that set us behind schedule and started a snowball of anxious, uptight feelings (and, by the way, NO ONE apologized...they did ask me if I wanted to leave a tip though). What should have been a happy, joyous day will never be remembered that way. I will never use the Ulta salon and/or makeup service again -- for any occassion. If you're smart, you won't either.

Finding a new hairstylist is always daunting in new area. I found Massi via Yelp. The pictures of…read moreher clients work persuaded me to give a try. And the result was Amazing!! I had my color done and styling. Massi was awesome! Made my follow up appointment.

I. Love. Massi! I…read morecame to Utah to visit my brother and while in town my sister-in-law and I wanted to get our eyebrows done. Massi was so sweet and amazing! I also decided to get an estimate for my hair because it was looking rough (quarantine hair, if you will). I am in LOVE with my hair! I'll be back soon, Massi!

First timer here w/a good friend! Came here in the dead of winter - the parking lot to turn into…read morefrom 800 North (snowing and ice everywhere) is not recommended - you can hit your car's tires on the sidewalk due to it being covered and not being shoveled/maintained! BUT this review is for the service, ambiance, and customer service in the clinic. Upon arrival, we were warmly greeted by two front staff members and were told to get comfortable in the lobby/reception area upon checking in. The lobby had a beautiful Christmas tree, looked really clean and organized, and even had some treats on the coffee table, plus a small fridge mounted against the wall that contained complimentary water bottles. After filling out a couple of questionnaire forms (being first-timers), we did wait a good 15-20 minutes before one of us was seen. Unfortunately, both of us were being seen for the same service (diamond facial) and we couldn't be seen simultaneously. I had to wait until my friend was done, and then I was called in, to also be seen and serviced by the same gal. I guess either she's the only one qualified to do the service, or they were understaffed that day. So my waiting time was 20 minutes (lobby) with my friend and another 45-50 minutes of her being serviced. So in total, I had to wait about 1 hour and 15 minutes before I ever got seen and taken back to the room, to get a diamond facial. The gal who did my diamond facial was very pleasant to work with. She explained the procedure very well and was a relaxing experience. The table you lay on was preheated and had warm blankets on it already. It was a great first-time experience!

I had three Facetite sculpting procedure. I was not pleased with the results. I come from an…read moreaesthetics background so I generally have a realistic expectation. I have had several cosmetics procedures in the past and this was not it. I would definitely not recommend going here for Facetite l, they were suppose to tighten the skin while melting the fat to sculpt the area, it didnt tighten the area and the nurse wasn't able to sculpt and give definition. It was a rushed experience. Go to body point, now I have to pay to get it redone, this time I will go to a surgeon. Facetite is performed by nurses at the Rose Clinic. It took me 2 years to write this review, after speaking with other clinics, I came to a realization I chose the wrong clinic.

Stopped by randomly walking in Provo and so glad I did. Such a school store to see with some much…read moreto offer!

The couple that run this store are very nice and kind. I walked in randomly and they let me browse…read moreleisurely and answered all my questions about the products. Some of the conversation was very meaningful, about life and traveling. The store name is Taylor Made I believe, not Taylor maid. Taylor is the surname of the owner. His family is one of the oldest residents of Provo, if I remember correctly. I recommend visiting the store.

Dr Engen performed upper and lower blephs on both my eyes. I left my consultation knowing if I was…read moregoing to have this procedure done it was going to be by him. He's very professional and easy to talk to. He has extensive experience and I felt 100% confident that I would not have to worry about him doing my surgery. I am 3 months post-surgery and very happy with the results. I can see my eyelids!!! They are symmetric and are healing very well. I would 100% recommend Dr Engen. His staff is extremely nice and proficient. Great experience.

Dr. Engen himself is fantastic, I got a procedure done with him a few years back and I still am…read moreloving the results. He is very invested in making sure patients genuinely like the results so we can feel our best. I gave 4 stars ONLY because one of his receptionists is always so rude. I don't look forward to when I have to call to make appointments, or when I have to go and check in for my appointment at the counter with her....she will cut you off mid sentence and roll her eyes at you. When I arrived for my appointment today, not even a hi how are you, right away she asked for the $50 consult fee, she then gives me an attitude and walks off to "discuss it with the doctor" when i told her that she should've told me beforehand about the fee on the phone when i called to make the appointment. Honestly it's not a huge deal, but it puts you in a bad mood before the appointment even starts.

Your PHONE selections are horrific. Once I FINALLY got to what I needed, ("speak with a pharmacist"…read morewhich SHOULD be elementary on a call to Walgreen's, for goodness sake, but wasn't even among your selections, so I had to pick, "other") I listened to music for ten minutes, then listened to it ring for another three, and finally, a pharmacist answered. I asked my question, and was done in about 20 seconds. Corporate Walgreen's needs to read their reviews. These are many of the same issues we have experienced here, which is why we are happy at the Reams Pharmacy now. Our Reams told me to "try Walgreens" since they were out of stock. Turned out Walgreens didn't have it, either.

This pharmacy sucks. You want a prescription? That sucks. I went there at 6pm today to get…read moreprescription (laxatives because I am backed up) and they said that they never entered it into the system. It arrived, they just never entered it. So they told me to come back in an hour. Fine. I'll be out and about in an hour anyways. I go back TWO HOURS LATER and they tell me that my prescription never got started and isn't ready. I'm tired and my stomach is in pain, so I ask when it will be done. They tell me to come back in AN HOUR AND A HALF. Or to just come in tomorrow morning where it will for sure be ready. I CLEARLY need my laxatives now, I haven't shit in four days! That's not healthy! TL;DR This pharmacy sucks and has screwed me over one time too many. I'd give it no stars if I could.

Spirit is a pretty good Halloween store compared to others. I like most of their selection. I…read morealways love the big scary displays they have up. You can walk around and demo the scare figures and it's a fun way to kill and afternoon. I went in and had good service, and found a couple cute things for myself.

Based on our initial experience, I'm not at all surprised by the low star reviews. If you do go,…read moreask for Lauren (prestige beauty advisor)! Having said that, my friend and I walked in and were not greeted at all or approached by the two employees standing near the door, talking to each other (instead of to customers). ‍ My friend and I had been wandering around for a bit when darling Lauren came up to ask if we needed help. Next thing we knew, she helped us find what we needed and had my friend sitting there at the "beauty bar" area and was helping her match foundation. I'd seen a sign about tips nearby but, when I tried to give her a cash tip when she was done, she said she couldn't accept it. Way to go, Lauren. Give that girl a raise!

What I saw from this location was completely unacceptable. I am extremely disappointed not only by…read morethe conduct of the employees, but also by the way management reportedly handled a complaint about that behavior. I came across a video from someone describing her experience at this location. Afterward, an employee named Eliza allegedly created an account specifically to mock and cyberbully her online. Instead of responding to criticism professionally, the situation apparently turned into personal attacks. The customer then contacted the location and spoke with a manager named Heidi. According to what was shared, Heidi said the employees had all seen what happened, yet rather than addressing the employee who allegedly harassed the customer, the customer herself did not help or make any attempt to take it down. That kind of behavior from both employees and management is disturbing. A customer should be able to share a negative experience or make a complaint without worrying that employees will ridicule them online, insult them, or talk badly about them behind their back. Based on what I saw, I would seriously reconsider supporting this location. The way a business responds to criticism says a lot about its culture, and this situation showed an alarming lack of professionalism and accountability. *update* I found out this was actually an older account, not a new one. I did speak with the manager, Heidi, and she told me she was going to look into the situation. However, shortly after that, the same employee, Eliza, posted another video with another employee, Kenzie. In that video, they appeared to backtrack part of the original story while also making new claims that this woman had been using products, touching things, and that this was the reason she was asked to leave. Those are serious accusations to make publicly, especially without showing any proof to support them. Instead of calming the situation down, this made everything worse and created even more reasons for people online to attack her. This is simply not how employees representing Ulta should handle a customer situation or complaint. It comes across as extremely unprofessional, and continuing to post videos and make additional accusations publicly only damages the credibility of the employees involved and the reputation of the store even further. Also still no attempt to stop her followers and friends from not attacking. I am not picking sides, just pointing out that how this store, employees and manager are handling this situation is wrong.