This Ulta is truly one of the better ones I've been to, even out of state stores. It's generally pretty clean and well stocked. The sales team is 98% of the time really friendly and helpful. Generally they will always go out of their way to help you find a product, help with the appropriate shade and also lend a hand to inexperienced staff with checkout problems. My ONLY suggestion is they should clean all the grime and fallen products by their front window. read more

I'm sorry Sephora, I betrayed you this one time. The customer service at Sephora cannot be matched.

I got my brows waxed last weekend and she tore my skin off. I'm having a birthday party this weekend and I'm hoping this painful thing heals by then. I don't have sensitive skin at all, and I've had many waxes before where this hasn't happened, so definitely stay far, far away from the brow bar at Ulta if your skin is sensitive read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - American Fork, Utah

I love shopping this Ulta! It has the most friendly, helpful and knowledgeable Beauty advisers. I went in looking for a new brow product for my difficult brows, and Vanessa took the time to help me find the right products for the look I wanted with my brows. I bought 4 Anastasia Beverly Hills brows products and I love the way my brows look now! I am obsessed with the awesome products and with Vanessa's great customer service! 5 star recommendation! read more

I have never in my life been so disrespected. The managers need to check the cameras. I checked out at 1:30 pm on 8/3/23. Anna the "lead cashier" threw my bag at me!!!! The girl in front of me endured a brutal speech about the credit card. Despite saying no, Anna kept pushing and telling her "she could never have too many credit cards" it was absolutely insane to witness. I was running late for the airport so I told Anna I was not interested whatsoever in the credit card. She was obviously offended by this statement for some reason. So offended she felt the need to throw my bag??! I will never under any circumstance return to this location. Anna should not be working with customers period. read more

Went into ultra beauty yesterday July 27 it was right when it opened there was a girl there that had her hair dyed I think it was kind a like a yellow when I walked in not one person that worked in ultra beauty said hello to me and when I asked for help the girls seem extremely interested in going back to the front of the store and not help me I had to ask where do I go to ring out because they were still too busy talking not one employee that was in the entire store that morning said helloSpanish Fork is a better location and the people over there actually care to help you and get sales read more

Extremely rude staff. My first and my last time going to this place. We didn't have a mask and every other place I've been provided them and a lot of places are okay if you go in and you are quick but when they asked if we had one with us they were pretty rude and i said no and asked if they had one and they immediately got pushy to get us away and out the door multiple other staff walked up and it was very unwelcoming. I had been told to go there for some shampoo and conditioner from the hair place I go to. This was the most unwelcoming feeling I've had during these hard times. I was being respectful and was fully willing to put one on I just didn't realize they didn't have any to provide which was my mistake. I still don't believe I deserved that sort of treatment :( read more

5 stars for the hair salon! They did amazing work on my daughters hair for a formal dance. I cant recommend Anika enough. Very talented and they went above and beyond to give her a great experience. Thank you- we will be back! read more

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SHORT AND BRATS DONT COME HERE. I had come in to buy something for my sister and my mom was out in the car. I had went to use her number to use her points with HER permission and one worker turns to me NOT even the one ringing me up and says you cant do that. And I say I can show ID she's out in the car and they say nope you can't do it. She was very short and rude and my mom is livid right now. She had surgery and couldn't come in!!! She called them and all they said was sorry but we can't do anything. We can do a return but you'd have to be in here. We will not be back. They are petty and rude and just stand around talking and laughing. They are children. read more

I have been here a few times now. I'm not super into makeup, but am learning, and Ulta wasn't as intimidating as I was expecting. The gals don't hover or constantly bug you, so I feel comfortable browsing at my own pace. But when I do need a recommendation or opinion I can find help quite quickly. Just because these ladies work at Ulta I don't assume they are professional makeup artists or know much more than I do, but I have appreciated their knowledge on the brands they carry and ability to recommend products to fit the "look" I'm going for in my price point. Check-out always goes quickly and easily. The only thing I'm sad about is their lack of a robust Zoya nail polish selection. I recently discovered the chemical-free brand and *love* it and wish they had more colors in store. read more

I bough some stuff online to pick up in store. I couldn't make it to the store so I asked my husband to pick it up for me at the American Fork store. He had the email with the order receipt and a copy of of my picture ID. However since his name wasn't listed as one of the people to pick it up they made him buy the products that I had already purchased and on top of everything they wouldn't honor the coupon I had used to buy the stuff online. He spoke with the manager but she was no help. So finally he just returned everything and left. So disappointed! I shop at Ulta frequently but after this I'm not coming back. read more

Went to Ulta for a curbside pickup to only sit in my car for 30 min-i eventually went inside and stood in front of the pick up order kiosk to be ignored by the staff with no acknowledgment. You could tell other customers were upset and it was not a great customer experience atmosphere. All i'm saying is if you need any assistance, go to a different location. read more

I love love love my Ulta home store they have all the best lashes and amazing prices. The staff is so friendly and knowledgeable. You can tell they really want to be there. This store is never out of stock of anything! They have awesome promotions and chances to get free merchandise with there perks points card! read more

I wasn't always a makeup lover but this location of Ulta Beauty helped me gain confidence in my makeup skills and a love for makeup in general. The girls who work here are always nice and friendly. They make sure I know they're there if I need anything but they aren't pushing for a sale. The stock here is usually pretty good, I rarely find myself wanting something they don't have and if I do they can order it online and ship it straight to your house! read more

I've always had good experiences here, quick in and out type of thing. Reagan is a total sweet heart and goes above and beyond:) 10/10 would recommend read more

The manager accused me of stealing. I made a purchase on 10/3/19, and returned an item a short while later. Tried to return another BROKEN item from the same receipt yesterday 11/15/19, with the original sales receipt, still in the original packaging. After three clerks, I learned that the clerk had already marked that item as returned, from the previous date. It was their error, and they refused to correct it, saying they couldn't over ride the system, even though it was their EMPLOYEE'S mistake. So I'm struck with a BROKEN item, which they DENIED a return, due to their employee incompetence. The manager implied that I already returned the item, then somehow got out of the store with it, and was trying to return it a second time. An Ulta employee somehow "returned" an item in October, that I hadn't taken back to the store until November, and then the manager accuses me of trying to return the same item twice. Ulta: you just lost a customer for life. read more

I don't usually write reviews but the salon is amazing here so I had to!! Everyone is super friendly and Jewels fixed a previous dye job right up! Prices are fair too!! Definitely will be back read more

So I brought my daughter here for prom to get her makeup done. Not only was the girl inexperienced but my daughter was her very 1st client according to Mngr. Contouring horrible, foundation base did not blend, when it came to eyeliner she asked the hairdresser, "do you know how to do eyeliner"? Nevertheless she did not finish. We payed and went home. My daughter did her own makeup and the week after it still did not sit well with me that I payed for a service we did not receive. I called corporate they referenced me back to the store. The store said they would not be able to refund me, I asked if I could just get store credit so I could at least purchase makeup but still they said no unfortunately because I didn't rant and rave the day of, there's nothing they can do. I highly recommend you drive the 30 min to a mall and go to mac this place is an absolute joke for makeup. Also at mac all you have to do is spend $50 and they do your makeup for free. BYE ULTA...never again. read more

Ulta Beauty - Prom makeup gone horribly bad - Cosmetics & Beauty Supply Near Me - American Fork, Utah

Everyone here is really nice and helpful, but I got a facial and it was not great. The esthitian started 20 min late, and ended 20 min early. No extractions, just cleaned and rub products in my face. She never apologized for starting late either which bummed me out. Won't be coming back. read more

If I could give zero stars I would. No one knows what they're doing, the managers and employees are very rude, and they didn't even know what products they sold. I came in looking for a foundation and when I asked for help they laughed. After the terrible treatment by employees and the rumors that ulta resells returned products I'll never go to another ulta again. read more

Great customer service! Went out of their way to help me with curbside pickup. Will be coming back to this location from now on.

I had my hair cut and dyed by Jewels tonight and had an amazing experience. She listened to me and my vague description of what I wanted and asked me lots of questions. She listened and gave me options to fix what I was unhappy with from my previous dye jobs. She didn't push me towards something I didn't want which I really appreciated. She explained everything she was doing and even went back and touched up areas she wasn't happy with as she went. I have not had a stylist take a much care in a long time. In the end I walked out with my hair looking and feeling the best it has in years. I love that she didn't try to upsell me on expensive shampoos and products. Best of all she's got a great personality and doesn't make you feel like she's trying to make strained small talk or leave you in awkward silence. I will be back in the future. read more

I have been to this location several times and have found the staff to be very helpful and I love that I can return makeup that doesn't work, that was useful in my search for a new mascara. The salon has also been great at cutting and coloring my hair and showing my new ways to fix it. read more

I wanted to like this store. It was really disappointing to go there today shopping for a neutral/shimmer eyeshadow palette for a gift. I asked a sales associate to guide me in the right direction and she only pointed me to one palette. After I said it was a little more than I could spend and asked for something in the $40 price range, she stopped helping me and went back to working on her display. So the second girl I asked showed me another palette and it was once again more money and very vibrant colors. So I continued to shop on my own and found exactly what I was looking for, a buxom palette for $40, but it took a long time. Then after standing in line for 20 minutes (only one cashier) a second cashier came up and at check out I was told my coupon only works on the lower end items, less than half the store. So I re-read the fine print and sure enough, it said all prestige products. I feel like that's a vague description for more than half the store. So I'd hoped she'd give me the discount anyway this one time, but no. Poor customer service all the way around. I know makeup really well, so I was able to navigate the store, but for someone else, I feel they would've left disappointed and empty handed after the second associate failed to suggest an item that would meet the needs. Also, the samples are gross, like everyone has touched them and shmeared them into each other, so it's hard to really see what the product really is without opening a new one, something they obviously do not want you to do since they seal them shut with those magnetic stickers. And half the samples are missing. Like everywhere. When I asked the second associate for the sample palette of one that I had found that wasn't sold out, she just said she didn't know exactly where it was, that it was probably being used in the back by a makeup person applying it on someone. It would have been lovely of her to try and find it, but she didn't even want to try. read more