I would actually not tolerate these negative reviews for this establishment of course this is not a typical business you'd be leaving a review unless you go in with a bad mood and expect to fight with your local customer service workers, get the fight your looking for and leave a bad review. I came in today 11/28 at around 1pm all my ladies on the floor were extremely sweet and helpful they made sure to answer all my questions about hair dye. I'll make sure to continue leaving positive reviews when I visit the store because it also wasn't my first time coming but I am barely reviewing the spot. Love this location. read more

I was in today at 2:56 PM, I got home and realized I grabbed the shampoo instead of the conditioner. The lady asked if I needed my receipt but I told her no it's OK because again I thought I grabbed the conditioner. Well When I got home, I realized it was not the conditioner, so I drove back to Sally's at 6pm without the receipt in hand, and the lady said that she could not do anything for me. No exchange, no credit, no cash. I said, "all I needed was to exchange it for the conditioner", and she continued and refused for five minutes. She was so rude. Finally, I asked her to call the manager which I had to ask five times. She said she called but no answer. I asked her to call again and then she got on the phone with the manager, the manager approved it within seconds. Online states that Sally beauty supply company will exchange without a receipt. Why was it that she gave us a hard time? This visit back to exchange was awful. I will not be going back. read more

Made a purchase and paid on line for a store pick up. Received email stating it was ready for pickup. Drove to the store to pick it up. My order was in a bag with the receipt attached. I showed my receipt/proof of purchase. Figured I'd be given my purchase and instead was told by Cathy that "the system wasn't letting her check it out" so she couldn't give it to me!!! Are you kidding me?? You took my money on line, sent an email saying it was ready, and now you can't hand me my purchase?? Yep. Cathy said she'd refund my online purchase and ring me up for an in store purchase. Mind you, I'm on my lunch hour. The whole point was to get in and get out quickly. Also, by purchasing on line and picking up in store you get a 15% discount. In store you don't. She wasn't aware of that, so my new purchase price was higher! She then adjusted it. Ridiculous!! I never did get any receipt showing she refunded my online purchase because she said her system didn't give her one!! What about the customer??? Buyer beware. It's not worth your time. Go somewhere else or if you have to, buy in store. read more

Love this location. The staff are so friendly and always willing to help. It is always clean and stocked.

Says they open at 9:00am and it's 9:56 and the lights are on but no one is inside and door is locked.

Such a great store!! All the girls are always so sweet! Went in yesterday looking to pick up my hair color and the girls were making such funny conversation. They're very helpful and will stay near in case I need anything, even when I leave my glasses at home they have no problem staying and helping me look through the colors! read more

The staff is extremely rude and would not do an even exchange for me, even though it was under the 60-day policy. The Northridge location offered to do it without an issue. I have escalated the matter to corporate. The Simi Valley location would not accommodate me for $8. Very upsetting since I've been a loyal member for a very long time. I encourage you to shop at another location that actually cares about their customers. read more

When I went into this store today, I was not greeted by the store manager whatsoever!! She did not have a friendly demeanor and was on her phone the whole time. I was seeking assistance regarding products and she was unable to help me and had to ask her associates for help which is so unprofessional. In the years that I have been shopping at this store, I have never had such horrible customer service. The rest of the workers in the store were super helpful and quick to greet me, so it's a bummer that the store manager could not reach the same standards. Will NOT be returning as a customer, this was a horrible experience for me :( read more

Never have the product I need in stock for months? Like maybe I have poor luck but they always carry it at thousand oaks. And this place also has a roach problem all over the lights and almost stepped on one on the way in read more

It's 7:21pm and as I and my husband are approaching the store, the lady is leaving and locking the door. My husband asked are you closed and she simlply just said,"yea!" So I proceeded to ask her if the time on Yelp is wrong because it's says the business closes at 8:00pm. She completely ignored me and kept walking and a few seconds later as she still being dismissive she say, "well it's Monday and we close at 7pm". So I politely said , "Oh, ok! Just an fyi yelp says otherwise and it might be a good idea to report the accurate hours of operations". Completely ignored me and kept walking to her car. No apologies no nothing. She acted as if she was being bothered which that wasn't the intention. Anyways, if she left because she wanted to leave early then someone needs to course correct her. It the hours are truly incorrect on yelp then I would suggest to adjust it. read more

Im new to Simi Valley and I went to Sally's to purchase hair color. The young lady who greeted me easy kind and professional. She has red hair , sorry I didn't know her name. Anyway I was looking around and I was on the last aisle when a lady came around the corner so fast, if I wasn't looking up she could had slammed into me. I said good morning, she didn't say a word just continued storming to the register. When I went to go pay both ladies we're at the register. I asked my lady, who is that ? She said she's the manager. I replied that the manager is rude... the young lady said she has a lot on her mind being a manager. I told her that I'm a manager for a urgent care and I have So much going on and there's No excuse for being rude !!! Especially being a manager!!!!! I would rather drive to the valley to West Hills where I know the staff / manager is welcoming and Polite!!!! Which I will in the future. Before I even left the store that manager and a customer were talking about me. I turned around and both of them with there eyes open wide said we're just talking about hair !!!! I left the store so there wouldn't be any alteration. Everything know a days is so expensive but when you go into a place of business one would or should be treated with respect. It's worth to me to use up gas driving to the valley to Sally then to go sally in my neighborhood and be treated Rudely!!!! I don't know who the owner is for Simi Valley location but they should re-visit the idea of if their manager is good for business or not.... I won't go back, I have more respect for myself than to be treated like a nothing!!! I will say that the young lady who greeted me was very polite, knowledgeable of the different products. I thank her for her help. Think twice about spending your hard earned money where it's appreciated.. I GIVE SIMI VALLEY ( SALLY'S ) a HUGE ZERO !!!!!! I had to give 1 star at least to post this review. Thank You D read more

This place is a joke! You obviously don't have to go thru training on customer service or have any product knowledge, Oh! Wait let's not forget you don't even have to know what products the store carries. I walk in and ask them if they have anything to cancel out the brassiness in my hair because I just went from highlights to a rich chocolate brown. She says no we have nothing like that..... WHAT???!!!!??? You would think if you work at a beauty supply store you should represent the store. Come on Sally's up your hiring standards or at least train your employees. On a good note Pro Beauty on First St. Great Customer Service and EXTREMELY KNOWLEDGEABLE IN ALL PRODUCTS! Thanks Beauty Pro Sally's you can't put all the blame on these employees!! read more

Came here this morning to buy a diffuser for my newly permed trashed hair! I am blonde and got a perm last Friday. Gloria was so sweet to recommend what I could do to bring my hair back to life. She told me what was done wrong, and why it's so damaged. I bought some special reconstructor and the diffuser. It's so nice to have a friendly knowledgeable person. I live in the valley, and there the girls do not know much. I will come here again and highly recommend this location. Plenty of parking and good selection of products. read more

Just by one phone call I asked for LEAVE IN MIST by miracle 7 This worker said to call back in an hour CALL BACK IN AN HOUR FOR WHAT??? I'm on the phone right now!? And you can't open the boxes while I'm on hold?? I hate that I have to deal with these kind of workers that don't even want to do their job or they're just being ignorant I didn't call back in an hour I'm not gonna stress myself out to go see that person face to face and then still buy the product from them Also why waste my time with the manager I'm not gonna stress it I live in the valley also but thanks for not helping me! read more

Ok, don't laugh, but I just walked out of this store without purchasing anything and had such a bad customer service experience that I thought I'd leave a Yelp review. Um, looks like I already left them a 2-star review a while ago for bad customer service! Some things don't change I guess. read more

Order was available for curbside pickup. Texted my order in. Staff called back and filled my order in the time it took to order a coffee. Professional, polite and great communication. Really happy with ease and convenience of purchase. Happy to return and shop again. read more

I really like the return policy here. I bought a straight iron, took it home and boy, i cant seem to catch on to how to operate this thing. I took the iron, box ( i couldn't get it back in ) and the receipt. No questions asked, just gave me back my money. Its nice to know if you don't like something that you don't get a hassle. read more

I went in yesterday (january 22, 2017) for one thing. Waited about 7 minutes to get checked out. The girl didn't apologize for the wait, and she was rolling her eyes at me and giving me dirty looks the whole time. Sallys sucks and doesn't respect their customers at all. They all seem to hate their job and I will never go back. Ladies- learn some professionalism or don't work retail. read more

Came in here during COVID-19 pandemic, the girls were very helpful in assisting me to find my hair toner colors. They were all in masks and gloves ! Good shopping experience ! read more

Went in to buy bubblegum pink manic panic but due to coronavirus they are very low on manic panic choices. Kate was very nice and when I asked helped me to find a hair color I really love; the Ion Flamingo color. Another blonde girl in the store also seemed very friendly when I was liked in today as she was stocking shelves. Thanks Kate! read more

This was honestly the worst customer service experience I have EVER had today! Not only was I made to feel like I was going to steal products, but I was actually insulted by the cashier when checking out. I'm a licensed cosmetologist and rarely even shop there because their employees are clueless. But I was in a hurry and needed to pick up hair color for a friend. I was in my workout clothes and clearly did not "appear" to know what I was doing. When I was getting ready to pay, the clerk tried to up sell to me, to which I nicely said no thank you. I was then asked if I needed any product to "cover my gray hair". I again declined nicely thinking to myself was this a joke. I was then rung up, my products left out of reach on the counter, my receipt dropped on top of them, while they picked up something and started a different task completely ignoring me. I wasn't offered a bag, or acknowledged when I said thank you. I grabbed my items and left. I am also an HR professional and if that was my employee, they would not last one day! NEVER going there again!!! read more

It's so hard to write a positive, or a negative review for Sallys. So I will get a middle of the road review, as there a lot of things I love and hate about the Simi Sallys. It is always stocked, they have tons of hair dyes, shampoos, conditioners, treatments and even a small selection of makeup. They carry items I cannot find anywhere else in stores, some that work so well you would think it is magic. Ladies, if you want to go from medium brown hair to banana blonde; try 7th Stage Lightener with 3 packets and the serum with 30 peroxide. It is so gentle even with 30 Vol and can be left in for around 30 minutes on virgin hair with almost no damage. Was recommended this product back in 2014 and have been hooked ever since!! They have excellent, cheap, brushes, combs, applicators, and anything else you could need to treat your tresses. Really nothing to complain about with their selection, cleanliness, and location. Plenty of parking and easy to get to. Unfortunately, employees are hit or miss. While I have not made friends with any of the associates here, I typically get along well with most who work here. There are always new faces, and recently they have been very busy and understaffed. I had to wait 20 minutes to check out because there was only one girl working, and she was assisting a time consuming customer. The guy (manager?) in the back ignored the line and twittered around the store. I usually shop later at night (7-8pm) to avoid the crowds. It is very difficult to find someone willing to answer your questions and engaging in advice-related topics, which is sad because I like hearing tips from the ladies with bright-beautifully colored hair. If you don't have questions, this is a decent in and out location to get what you need. The Santa Barbara and San Luis Obisbo Locations have much more responsive and knowledgeable staff. Oh well, I am still a loyal Sally's shopper because of their awesome selection! read more

By far the most pessimistic staff ever. Went in for lashes and ended up going else where. It was just a lot of attitude from one of the cashiers. Such an ugly persona and she wasn't even helping me ..just inserting herself in conversation between myself and another employee! She was obviously annoyed I interrupted her story of her wknd hook up (which I heard upon entry) by trying to make a purchase... Trust me when I say it won't happen again. Taking my business to ULTA up the street! 12:30pm 2/20/17. read more

First thing when I walked in the employee said " Boy your going to have a long wait. The two clients ahead had huge orders and the person on the back wouldn't assist her while at lunch. Then she kept telling people it's only her second day. Sally beauty should be ashamed leaving a trainee like that alone in the store all stressed out. Did not feel welcomed or treated with respect. Poor employee. read more

The blonde girl working today was such an insufferable Bitch yelled at the poor woman Infront of me who wanted to make a return and was equally rude to my friend decided I could buy my eyelash glue else where and promptly put it back gave us both a stank eye when we came in read more

Well Sally corporate might just read these reviews as today we went into get some hair dye. We were greeted by two women and one asked if we needed help finding anything. We didn't at first but then needed help and she wasn't standing behind the counter, she was in the front of the store. She pointed out all the Demi permanent choices and stayed with for a long time. That was our experience today so hope they might have replaced a couple of people. Yea! read more

Terrible service. I asked a question about shampoos , she directed me to a different brand after standing in line and told me to get back in line to purchase it. I'll never go back read more

No wonder this store has poor reviews which is a shame because sally beauty supply stores have always been my go to for hair dying supplies. Went to this store on a Saturday morning and they weren't even open even though I arrived 30 minutes after they were supposed to be. Knocked on the door for a few minutes and miraculously a worker appeared to unlock the door. Not once was I asked if I needed assistance and I eventually did find what I needed. Personally I'm just put off by my entire experience here and rather drive out of the way for future purchases. read more

I have been a customer of sallys beauty supply for many years and I could not believe the service I received today..I was returning an item that I bought less than a week ago and the girl that sold it to me was there . I'm guessing she was the manager . she would not give me a full refund when the item was defective. I was going to buy more stuff totaling more than fifty dollars and she would not give me a full refund which it was only $2 more dollars and when I told her that I was not going to come back because she knew exactly what I paid for. She did not seemed to care..I can not believe that they are willing to loose a customer for $2 and for me it was the principal. read more

This is a good place if you know what you are looking for and can be patient with the lack of customer service. My daughter and I went in to by hair dye and supplies. While we looked for what we needed we were followed around by an associate as if we were "up to something." While looking at nail files I was rudely told that if I use it I need to purchase it. The other associate was rude, but not confrontational. Can't say I care to return here. read more

First off, the 1 star is for bad store policy and I hope it encourages them to improve. The employees were very nice and I have nothing against them. I came in with my youngest daughter because she wanted to color her hair lilac. Now, my experience with hair color is limited, I color my wife's hair, and I've colored my oldest daughters hair. Always box products like Loreal, never had any issues. But this was lilac, and I wanted some advice. I'm sure many, more experienced people, will tell you always test a small portion of hair before coloring. But me, I've only used the box products and never had any issue, so I did not have this experience. No, I did not ruin my daughter's hair, so good there. However, the Arctic Fox hair color my daughter wanted to purchase did nothing (well, slight lilac tinge you can sometimes see in the right light and if you are closely inspecting her hair). Used 3 bottles. Followed all directions for application. Hair was saturated with product. Store response. No refunds if it doesn't work. So, what's with the 1 star. I came to Sally's for advice and I discussed my experience with hair coloring. Unfortunately, they never warned me to test first. Well, you may think I should know better; but, my experience never prepared me for this. And, since I was there asking for help, it would be prudent on someone with more experience and more expertise, someone who sells these products and represents this market, to step up and provide good advice. Now; I feel that all they cared about was making a sale. I will not shop here ever again because I feel they cannot be trusted. If you don't stand behind the products you sell, then you are no better than a con artist. read more

Amazing staff - really knows the products. Answered all my questions and was super friendly! THANKS!

OK, I dont know what the bad review is all about because I have never had a bad experience for years, the last bad one I had was with an older blonde lady and I haven't seen here in there since. I get the help I need when it comes to the product that I need, all the girls are super sweet and I got pissed when I saw this retarded review that was the only impression of this store. I LOVE my sally's! so take that 2 star review, my 5 stars are gonna make this store an average C which is a bummer cause it deserves an A. read more

I love this place and the ION product line. The girls are always helpful and have good tips for coloring your own hair.

I'm a frequent Sally's shopper, but yesterday was my first time at this location. Lynn was very helpful and friendly. She didn't allow the lines to get long and she was wonderful with helping out the customers on the floor. Fantastic personality and customer service! Thank you, Lynn! read more

Went in looking for some acrylic nails and hair dye. There were three girls working, but not one of them greeted me as I walked in. I needed help finding an item and when I asked for help, the girl I asked was not engaged in helping me at all. Got a box of hair dye and asked the same girl if I needed a certain type of developer and she shrugged and said she didn't know and walked away. I asked one of her coworkers the same question and she didn't know either, but she pulled out her phone to look it up and at least tried to help me. The third girl was sitting behind her register on her phone the whole time and didn't acknowledge me at all. This is a great place to buy supplies if you know exactly what you're looking for, but the staff don't know anything about half of the items they carry. Don't expect to have your questions answered if you have any. read more

This place had awful customer service except for the young lady at the register. One with blond hair is too busy staring at herself and acting as if you are boring her to pay attention to what you are asking her. The next one is too busy on the phone and complaining about having to work; but is a tad more helpful than the other. I will definitely never return to this store. I would rather travel than waste money here. read more

I go in there a lot and it's a pretty good selection, just annoying sometimes when I need advice on products and some of the workers have no idea...it's a hair store ...you should probably know a lot about it if you're going to work there. But Lizzie's cool she's a sweet peach read more

I'm Hispanic and I felt like I was in a South america two employees where talking in Spanish this store and staff is terrible don't know the products rude they look like bums there is no professionalism at all my first review was deleted read more

I must have come here on the right day because customer service was very good. The employee (owner?) was very helpful and pleasant. The store is small but well-stocked with just about any thing hair-related. I've been to other Sally's locations and the service at those were sub-par. read more