Order # WSA1534411157. I used the Sally app for the 1st time to make an online order. The app was not taking my address even though it's saved in my Sally's account address book. I had to manually type it in 4 times and was still giving me issues. The address that auto populated was 2901 Ridgeway vs Ridgeview. The 2 street name are in different zip codes. I was also having issues making payment online because my billing zip code was not matching the address the Sally app kept pulling which overall caused my order to be delivered to the incorrect location. My address is apartment & the address my package was delivered to is a house. I understand that this is no fault on the delivery company, however, considering how long I've been buying stuff from this company, how much I spend each time, & I've never had any issues until using the app that you guys advertised in order to get the promotion. I would love someone to enter my exact address into the app & see that it doesn't work. I spoke with someone on Sunday who pretty much was no help & when I asked if even escalating the issue, is there a possibility that I'm just going to loose my money and have no product? I was told she couldn't guarantee anything, but probably. Sally is a well known brand in the cosmetic market. To know that this brand has worse customer service than Wal-Mart who takes returns, complaints, refunds more into consideration, sometimes, even without a receipt, makes me feel uneasy to continue my business with Sally, a company with no integrity. I received an escalated callback the following Monday and I was not able to answer since I was working. I received a general voicemail to say if I'm still needing assistance to call customer service back. Really? I have to wait for a callback & be readily available on Sally's time cause I have no life? I understand that I'm just a nobody compared to this company and loosing my business will not bother you 1 bit, however, I'm just asking for understanding and for someone to take a look at the whole big picture with everything I said into consideration. I am not rich. I'm a single mother with major health issues. I'm loosing so much of my hair cause of my health and past radiation treatments which has put me into a bad depression cause my hair was the only thing I felt good about. All I wanted was to feel nice again. You will see what's ordered was hair treatment. Who's going to spend all that money just for fun? Based on the customer service representative, the voicemail received, I can only assume this message will be treated the same- it doesn't matter. You all are just doing your job at it's bear minimum. Compassion, morals, integrity, and just basic human kindness is not what you guys care about, it's about the money. read more