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    Sally Beauty

    4.3 (3 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 2 weeks ago

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    7 months ago

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    Ulta Beauty

    Ulta Beauty

    3.6(45 reviews)
    1.9 mi
    $$

    I am a Diamond member and a very loyal customer. I invest a significant amount of money at Ulta and…read morehave always enjoyed shopping there. Unfortunately, my recent experience was very disappointing. My sister and I visited the store to check how many reward points I had accumulated from my purchases. A manager named Alex came to assist us and explained that the points were not showing in the system and that we would need to contact customer service. That part was completely fine. However, English is not my first language Portuguese is and while I do speak English, sometimes I need a little help understanding certain details. My sister was simply trying to help translate and make sure we fully understood the situation. At that point, Alex became rude and said to my sister, "Is your sister understanding? Because she is back and forth to the same topic?" in a very dismissive tone. I had to explain that she was only trying to help me understand. As a loyal Diamond member who consistently spends money at this store, I expect to be treated with respect especially when there is a language barrier involved. The issue with the points was understandable, but the way we were spoken to was not. I hope Ulta takes situations like this seriously, because customer service and respect should apply to everyone.

    I went in specifically for the free gift with L'Oreal. I wouldn't have bought the product if it…read moredidn't come with a free gift. They had signs all over advertising for it and then after I purchased, they told me they had run out. Why are your signs still up if you ran out of the free gift? That's shady AF.

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    Sally Beauty - cosmetics - Updated May 2026

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