Never EVER order online..especially for the "free two hour delivery for orders over 35.00" scam . Heres what Im dealing with .
On April 24th, day after a painful surgery... in bed so went online to order. I saw a free 2 hr delivery on top of screen for orders over 35 bucks. Great! Well..I got two of the 6 items really fast. Couldn't use the 2 without the other 4 so called "customer no service". The 2 items I got were 10 bucks each but I was charged 50.10 immediately for 30.00 worth of stuff. Apparently, some items are not eligible? These were very basic things. Got several stories from customer abuse..they also said the store was out of 20 volume developer..ok that's a joke. Nothing made sense. I requested the remainder of items be cancelled and sent a family member to the local store on Ogden here in Milwaukee. She repurchased my items. I have never received a refund for the items I did not get nor the delivery fees. As a matter of fact I was charged for doordash as well as a delivery fee of 8.95 for some kind of two or three day delivery I wasn't interested in. To add to this nonsense, the 19.98 my daughter spent when she went to the location continues to be reposted to my account. It is the end of the the fourth day of the five days they say they can issue refunds.. nothing yet.
In addition, I see a $27 and some odd cents charge on my bank account for April 22nd? I was nowhere near any Sally's the day before my surgery I tell you that. There is no record of what I purchased on my online account or anything. Not only have I not received a refunds but I'm being recharged for purchases! I'm even being charged for things I didn't buy!
Megan the store manager was absolutely zero help and so combative I had to hang up.
In my opinion she has something to do with this. Avoid Sally's beauty supply at all costs at least this location.
To add to this nightmare.. any Sally's corporate number you can find online doesn't work. Now I have to spend my recovery time filing complaints with regulatory agencies. I believe criminal, fraudulent activities are going on here.
Online shopping opens us up to this BS. read more