Sally's is a beauty supply store that specializes in hair, nail, skin, and makeup products. Items can be a hit or miss depending on what you're looking for. I recommend shopping here if you're specifically looking for hair and nail products because that's what they mainly sell. I come here occasionally to get one or two items. They have a large variety of brands for shampoos, conditioners, masks, serums, toners, and dyes. One of the best things about Sally's is that they cater to all hair types and textures. They also sell styling tools/equipment for salon professionals. If you want nail polish, this is heaven for you. There's enough here to build your own at-home salon. The makeup and skincare products are limited. You would get more variety at a CVS or Walgreens. Better yet, go to Sephora or Ulta. They always have deals and promotions going on (BOGO, 99 cent clearance). Sign up for their rewards program for even more. The associates are knowledgeable and helpful with product recommendations. You also have the option to do a virtual consultation with a hair professional. read more

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The place is nice and clean, unfortunately customer service is absolutely nonexistent. In today's world, where one can find and buy -without the headache- anything online is sad to see how good places have such rude employees that force customers into buying from competitors. Personally, I will resume my online purchases where i can find better prices and more variety anyway. Good luck read more

The girl Sierra was so nice and polite, as soon as we entered she acknowledge us and asked if we where looking for something. She showed us different options. Store looked nice and clean. I will be definitely coming back. read more

Sally Beauty - Good products. - Cosmetics & Beauty Supply Near Me - Hackensack, New Jersey

Terrible customer service at this location. They are nice when you are purchasing something, but if you have a problem with a product they are not courteous, understanding, helpful, or nice. read more

The staff is very friendly and helpful. Ready to answer questions but also willing to leave you alone.

Very Good Customer Service! I walked in - overwhelmed and received excellent help. It was a Saturday around 7pm. Both young ladies were upbeat and friendly. Gave mw exactly what I needed with instructions. I will definitely be back. Thank you. So sorry I didn't get names. One had curly hair the other had braids (that were coming out that night. They referred me to the Miele line. read more

The best beauty supply store around! I go to this Sally's for my hair color because everyone who works here is very nice and helpful. If you're trying to do your own hair at home, the staff here are knowledgeable and will help you find exactly what you need. Also there are always amazing sales on great products I can't always find elsewhere. Today I went in and there was a 4 for 20 sale on my favorite brand. Overall this is the best place especially for hair color. read more

Small location, saw they had a bunch of things on sale that I'd use. Looked for product for a second before getting help offered. Emile (?) offered up a suggestion then pointed me to some similar products that were on sale. Walked me over, signed me up for a card, explained the start and end dates for everything and checked my items out quickly. Short and sweet, how I like it. Thanks girl! Gunna see how this bleach works :) read more

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Place was convenient. Clean and organized. Not badly priced. One of the girls stocking shelves was rude and snarky. The cashier was so sweet and nice which made up for rude stick girl behavior. read more

Kind of small with not that much choice and not very helpful staff. Not my favorite Sally's but if you need simple French tips for gel nails or hair color this will do. It is well located, situated next to 2 big malls, hole depot and not far from ikea. The location is the saving grace of this place but they need more stuff! read more

I went in because I wanted to see what hair product was best for my hair and I was greeted by inaya! She was very lovely and funny . On top of that she recommend a mask and a leave in for my hair That feel amazing ! Thank you! read more

Sally Beauty Supply doesn't have a great amount to offer in the beauty supply world but it is a convenient place to stop by if you need 1 or 2 things. My hair curler recently broke (been going through curled-hair withdrawal) so I needed a new one. I stopped by here and they had over 10 different models of curlers. This place is great for curlers, straighteners, blow dryers, etc. I spent about $50 and I am really happy with my purchase! I see a lot of complaints about the sales associates but the lady who helped me was very knowledgable and assisted me in finding exactly what I needed. I do not suggest coming here for makeup, nail care, skin care, etc. The stock is poor and the prices are higher than normal. I usually go to Harmon for all of that. You can become a Sally member for discounts and what not. read more

I've never met such an insensitive, uneducated, condescending person who works "customer service" in my whole damn life. I needed to make an exchange for something i knew would work better for me and i was straight up insulted because my hair is textured it must be "damaged and dry" I've been working in the salon industry for 15 years... my hair maybe a lil dry.. but not damaged. I'm def emailing customer service after this one. get it together Sally's. read more

Went here yesterday and was super impressed with the top notch service I got. I went in to buy hair product and was immediately helped by two ladies that seemed passionate about hair and all that in girl stuff which is important in a place like this. I was ready to experiment with some product and they geared me in the right direction and gave me useful tips. That in itself will have me come back because of the helpful staff. read more

I was buying extensions and asking the associate a bunch of questions since it was my first time ever dealing with them and she couldn't seem more annoyed or bothered by me. I felt so rushed to make a decision and felt dumb by the way she was treating me. If I'm going to spend $150 on extensions and she was able to make a sell, I would expect her to be patient. But that wasn't even the worse part. My total came to exactly $151.78. I didn't have a single so I gave her $170.58 and got NOTHING back in change. I will admit that I rushed out since there were people in line behind me but while I was sitting in my car before even leaving the parking lot I realized it. I went back in and she insisted I gave her the exact amount of money and that there was no manager on duty. I have also called a total of 15 times (phone records to prove it) and the line is constantly busy so I'm assuming somethings wrong with their phones, not the smartest thing for a business. I understand everyone makes mistakes but not giving me back $19 in change is a pretty expensive mistake to make. I will never be back. I'll take my business where associates aren't rude and actually know how to handle my money. read more

Horrible customer service...unfriendly manager and sales person. I purchased hair color and I specifically told the cashier to use my pro account for my discount. She was too busy talking and as I was leaving I checked my receipt wrong discount was applied. Upon asking to the manager their attitude was unbelievable!..As if it's my mistake to tell them to use the right account!...horrible experience with store manager Christen and sales person Kiara :( read more

Lazy, unprofessional, texting & unhelpful associate. Too many people are without jobs, if you hate your job, I'm sure you can easily be replaced... read more

If I could give a 0 stars rating, I would. I have gone to the Sally Beauty Supply store in Hackensack at least 15 times since I first found out about it and every single time I have gone in, I've always been treated with really bad attitudes from the workers. They all seem so miserable and like they hate their jobs. I have never received such horrible customer service as I have in this store. I love the products but I find myself not wanting to go there anymore just so I don't have to deal with their bad attitudes. If they hate it there so much find a new job ladies! I'm sure there are plenty of people who would happily take your places. read more

I love Sally Beauty and go there often, but I'm giving them one star due to customer service. The cashiers literally have zero customer service skills. They never say hi or thank you. The girl that walks around the store helping people really has no idea what she's talking about, yet gives out advice to people trying to buy hair color. If she's not a licensed professional, she has no business giving advice. Please send your employees to customer service training! read more

I wish I could give 0 stars. First of all I really wish they would hire girls who have better attitudes and that actually KNOW hair and beauty. Any time I ask one of the two young girls something, they look at me like I'm an alien or give me one word answers. The only lady I like and always appreciate her help is the older one with grayish blonde hair. Please get rid of the other staff!! read more

0 Stars! Went in minding my own business, associate asks if i need help, OK SURE I NEED SULFATE FREE SHAMPOO AND CONDITIONER PLEASE. she shoves two products in my hand , great im done ready to check out, she continues to try to sell me things i didnt ask for, im ready to check out thank u... i Needed sulfate free to not undo the treatment i had done at the salon that same day. In the shower i realize this shampoo is really lathering. .. i check the back..IT HAS SULFATE IN IT -_- IT UNDID THE 200$ treatment i had saved up for , for christmas. Called to complain, no sorry no cares, tells me she can give store credit, upon askin her who was the employee who "helped" me . CLICK. she hung up. Call back, CLICK. called for a third time and asked for the corporate number. THANKS FOR NOTHING AND UNDOING THE EXPENSIVE TREATMENT i was in the salon for 5 hours for. They're not going to give me 200$ to have my hair redone. Funny thing is i would have been fine finding the shampoo myself. Don't trust the employees they don't know anything about professional hair care read more

The service and the people who work there sucks!!!! They are so rude. No hello when you walk into that store. They do however have really good sales. So when I go I am a bitch to them right back. Total bitches that work there. read more

Liz M ; What do you expect when you are getting paid minimum wage and the company slaves them around. Not much! I'm a professional customer and the girls work their asses off every week doing shipments and dealing with problems around the store. Who are you to judge? Cut them a break I mean come on.. read more

I wish a could give a 0 stars but unfortunately I'm giving one, when ever the manager is not in the store the associates will hide or walk away ignoring you when you need help. One register open , 7 customers on line waiting to check out and nobody else help or call for help. Incompetent read more

When it comes to shipping, this place is horrible. I order hair extensions online and paid extra for two day shipping. I'm now on day five and currently waiting for them to still be delivered. When we called the store and confronted them about it, they did not seem like they wanted to help and resolve the problem. Very unprofessional if you ask me. I will NEVER do this again because definitely unreliable. If i could give them a zero, i would read more