Showed up 6 mins before closing just to see if they carry a product. Door was already locked. Cashier purposely ignored me at the door.

I was severely disappointed in the customer service at this store. I walked in and I had to say hello to the girl working on the floor - she just looked at me. I had to eventually ask her for help because I needed a toner. She told me which one to get but as someone who has never toned their hair before it was like Greek to me. I had to ask her where it was and she was just less than thrilled to show me. I think the store is nice and well stocked but the service leaves something to be desired. read more

If I had to pick between ULTA and Sally's Beauty I'd probably choose ULTA for a few reasons, since they are both in the same shopping center. Pros: - Sally's Beauty has a lot of good items, especially for nails. Their nail care items are really good. You can find a lot of helpful things like even fake hands to practice doing fake nails/nail art on. They have a variety of polish and nail grooming tools. - Lower prices. The prices here seem to be slightly lower than at ULTA and other stores. Cons: - The story is extremely small. Only about 5-6 aisles, and the entire place is really tiny. - Kind of tacky. I just feel like the way the store is laid out, it is sort of tacky. A lot of magazine wracks right as soon as you walk in, stuff everywhere, and one time one of the cashiers had a McDonald's bag behind the counter so it smelled like fries, lol. Basically, the place is good if you are looking to find hot wax or nail stuff but if you are going for hair color, brushes, hair dryers or irons, makeup, etc., you should go to ULTA. I gave this a 2/5 because despite their wide variety of nail kits and polishes and beauty things I just like ULTA better. read more

After multiple tries to find the right product to fix my bleached hair I went to Sally's in Exton to see if they could help. Paige helped me find the right products to put moisture back into my hair to make it back to its original self again! Thank you so much Paige my hair has never felt so healthy. read more

Very good experience! I was immediately greeted by the manager or associate (Paige) and she answered all of my questions, helped me select the correct color shade and gave some really useful tips and suggestions. read more

Very good experience! The girls were super friendly and the manager Paige is the one who helped me out. I just told her what I wanted and she picked everything out for me and gave me a couple of recommendations on things. It was the easiest shopping experience! read more

Stop stalking your customers. The lady working the register ran over and almost knocked me over when she saw me looking at nail polish. Wow! Take it down a notch. read more

Tried returning a Clear Developer that I never opened or used (only bought because I wasnt sure if I had one at home or not and then realized I did), I had the original receipt and it wasn't past their 60 day return limit. My return was denied because the assosciate behind the counter accused me of filling the bottle with something other than developer. She said it didn't smell like peroxide and asked me if I had put something carbonated in it. I asked her what it could possibly be since I bought it from them, and she said "I don't know but I wouldn't use it." That's very reassuring. She wasn't pleasant and I felt attacked. Worst customer experience I've EVER experienced in a store. Sally's has lost my business forever. read more

I like to start off by saying; we are frequent shoppers of Sally Beauty Supply for years. However, I am thoroughly underwhelmed with the customer service we received tonight at your Exton location Store #00500. Upon entering the store, there was no one present. We stood in the front for quite some time. We could hear people laughing however did not see anyone. While shopping through the isles, we were never approached or greeted. It took time to find what we needed being as though we don't shop at this location often. Someone else came in the store because we heard the bell that goes off letting you know someone has entered and she as well was not acknowledged. Finally we found what we needed and headed to the front of the store. The two associates were closer to the register but still proceeded with their personal conversation. At this time we were at the register and they continue to have their conversation. We said, "Sorry for interrupting your conversation but we would like to get rung up". The associate (Tiffany) with orangey blonde straight extensions rolled her eyes and proceeded to ring up and yet still has not greeted us or asked if we found what we needed. The other associate was just lounging on the side of the counter giggling. At that moment I asked Tiffany if a manager was present and her response was "Huh" then I repeated myself and she just said "No" then I asked her managers name, her response once again was "Huh'' then after repeating myself once again, she just said "Melissa". I asked for her number and she said she didn't have it, which I found hard to believe so I said, "You have no number for your manager?" then she said, "Oh... it's in the back". I asked her if she could get it and she asked the other associate are they allowed to give it out. After that interaction it finalized why I needed to contact you about the poor display of customer service. I myself and who was with me are both Store Managers and we know how important customer service is in this industry. As you know poor customer service can ruin valuable business and a company's reputation. Those associates really need to be retrained on: greeting guest, discovering needs by asking open ended questions, offering solutions, recommending systems, telling what's new, offering specials or promotions that are going on in your store, close the sale, offer store card or ask if already have one, Finally give a sincere thank you and invite client back. Most importantly the guest needs to feel welcomed and leave with a great experience. I will be in touch with the store manager to follow up with this underwhelming experience. I sincerely hope some type of displinary action will be given to both associates. I believe if it happened to us, then how many more customers will be displeased as well the amount of money you are losing. I definitely would recommend watching the tape of their shifts and create an action plan. I truly hope this is a wake-up call for store #00500 because we will not be returning. read more

Manager here is rude and unhelpful, I can never use coupons sent from Sally's here despite them being for the exact item I'm trying to buy. Won't be back. read more

Manager is absolutely horrible. She is rude and not helpful at all. I believe her name is Shannon and she is the lady who is constantly taking smoke breaks. Would rather drive to a farther Sally's then have to deal with the Exton manager. read more

I went in to buy extensions. You can't take the extensions, you need a sales associate. While waiting for someone to help me, while one was stocking shelves and clearly had no care in the world about the people in the store. The other associate was clearly helping other customers. I finally went over and said that I needed help, I didn't know much about what I was looking, so the manager of the store is who i was talking to said She knew nothing about any of those products. After being very rude with me she finally walked over to help me get one of the products. I only went to Sally's because a co-worker had told me that's where she got her's from. I wish i would have thought to go to ULTA, I've never had bad service there. read more