I'm a fairly new patient, I had a total of 3 visits at this office, with 2 of them being a…read morecleaning/exam. After my initial visit (cleaning/exam), I wasn't entirely sold on the dentist's recommendations for multiple crowns. This ain't my first rodeo though, I've had other teeth repaired where crowns were advised, and all that held up just fine up to now. So I brought that up with the front desk, and Advocate Dental did offer me a free 2nd consult with a different dentist on their staff. However, I elected to seek a second opinion at a different office altogether, to avoid any conflict of interest on their part.
6ish months later, I'm back for a cleaning, and I informed them that I visited at another office for that second opinion. They in turn waived the exam fee for the current visit, as well as the fee for bite wing x-rays. I didn't request this, they just did it.
I appreciated that alone, but then they also assigned a different dentist for the exam, Dr. Le, and I must say that I like this guy a lot. He heard out my pov about the treatment plan, walked me through some different options, and basically he came off like I could trust his judgement.
And then I came back for him to do my filling, which btw was not a simple one (which is why another dentist would just tell me to get a crown). Well, I'm here to report that I'm very pleased with how all that went. Look, I've had my share of fillings, I could tell when the dentist working on me is skilled, efficient, and is detail oriented. I appreciate Dr. Le for all that. And the results are great, tooth feels great, I'm quite happy.
I'm also quite happy with their front desk staff. They're very nice, and also I appreciate how they tackle schedule changes, any questions, etc...just generally a pleasant experience interacting with them. And again, them waiving the exam/x-ray fee because I already visited another office for that, that's definitely doing right by their patient. I'm staying with this place.
