They are always on top of it. Great work and very knowledgeable. Price is fair. I take all my…read morevehicles (personal and business) to them.

I dropped my Jeep off for a look and Pete was efficient, kind, and honest about my air conditioning…read moreissue. I decided to not pay for the service and have since had the car appraised at CarMax, but I appreciated the way everything was handled.

Tim Maiden is an excellent, honest mechanic. Since I've moved to Roanoke he's the only place I'll…read moretake my vehicle.

My family has been coming to Maidens for at least 30 years. They are honest, timely, and masters of…read moretheir craft. My last experience with them happened when I took my car to another place to have valve cover gaskets replaced. It was botched so badly. A $250 price turned to $450 then it was going to need more parts and labor so it shot to $1250. Using only necessary parts and eating a lot of labor to fix someone elses mess, Maidens fixed it in a day for $550.

Tim is not only an expert in diagnosing automobile problems, but his repairs are complete and his…read morepricing fair. For over 10 years, he has been my go-to mechanic, especially for older cars. He has my highest recommendation.

Tim did an excellent job. Solid diagnostics, reasonable speed and a fair price. Also gave some…read moreexcellent tips for preventing issues in the future. Highly recommend.

This place is terrible. my car was in the shop for 3 months. Transmission getting replaced. The has…read moreto send work to other shops to do his repairs. Also, he has to get someone else to calibrate the replacement transmission. After getting the vehicle back a month later, it starts making a whining noise. I read up and it says it possibly low transmission fluid. I check the dip stick and it doesn't even show up on the dip stick. I have to add 3 quarts of transmission fluid. A few days later, my AC does not work. I take it to another shop and they tell me carrier bearing housing is missing. Likely from when they replaced the transmission, they didn't put this back on. I would highly suggest not using this place.

Great shop with the owner going out of his way to help. Took my car in spur of the moment brought…read moreit back and he and his other mechanic put it on the lift and diagnosed the problem and will be repairing it next week. Fair and honest and so helpful. Thank you Sam.

I broke down on the hwy shortly before close and they were able to get my car fixed and back to me…read morein less than 24 hours!

that he was charging me in labor and the two and a half times that he was marking up the price of…read morethe sensors. What really was the last straw for me today was I got in my car to go to the doctor and there was a lot of mist on my windshield and dirt so I hit the stalk to spray the windshield fluid and the wipers went on but guess what there was still fluid so I went to manually turn the wipers on to clear the windshield again and guess what it didn't work so now I had to order a whole new windshield stalk assembly with the relay and sensor which alone is $165 not to mention that I have to pay someone to install it. And remember, he is the one that did the pre-inspection before I bought the car and what mechanic doesn't check the windshield wiper function to see that it works as part of this inspection? So, I also have found a handful of other things that need to be done on the car that he didn't bring to my attention. I absolutely cannot afford to go to a shop now with all of these issues, let alone to a crook like this. I found someone that is going to do it on site where I live and for $75 an hour but quite frankly I can barely afford that on my income with all of the parts that I had to buy. So in short, this guy is a liar and a thief. Stay far away from him and his shop!!!

had my oil changed there back in Jul, upon changing it myself this week I discovered that there…read morewasn't a crush washer or any washer on the oil drain plug which caused a small leak. When inspecting the bolt and the pan I found that both were stripped beyond repair. due to negligence or incompetence I now have to replace my whole pan. thanks!

I would've said they were fine before today. Didn't call when my car was ready, which would've been…read moreannoying if nothing else- but it actually meant it was left it unlocked, across the street, not even with a camera on it, ALL DAY LONG. casually told the key was in the car after I paid. They're worthless

I've been to both the Cloverdale and Salem locations, they are both fantastic. Staff is helpful…read morewith explaining services and always incredibly polite.

I would like to start by saying we are loyal customers of BRTA, we have referred several family and…read morefriends to this location. Up until this last visit, we have been nothing but pleased. We brought our car in for a brake issue. While working on the brakes, they told us it needed a steering repair and new tires. We picked up the car and scheduled a time for the steering repair. The repair was supposed to take a coupls of days, they had the car for several weeks. I left a message for them to quote me tires while they had it, so we could possibly get they done while it was there. There seems to have been a change in front desk staff, the previous guy was also super friendly and helpful. The new person acts like he's miserable every time you call. He stated he didn't get my message but could work up a quote for tires. I didn't get the quote until I called to pay for the steering repair. We found cheaper tires somewhere else, had them delivered to the shop and scheduled a third visit in a month. The front desk person told us to bring it back the following Monday at 11 and they would put the tires on. While I was on the pone with him I told him the brake light has been on ever since they fixed the brakes, the power washing fluid container has also been leaking since they repared the steering. My husband took it in at 11, as requested and was told they thought we were going to drop it off. The front desk guy went to the back and talk to the garage staff, my husband could hear him cursing and complaining about us bringing the car in and not dropping it off. Then, my husband mentioned the brake light and he said we'd have to make another appointment. Our car has been in the garage for nearly a month and still is not completely fix. Every time we call to ask a questions, the guy at the front desk has an attitude of he doesn't want to speack to anyone, and our questions are not answered. I have never experienced this at this garage, but it is enough that we are considering a new gagrage.

Well, took my car in and asked for him to check it out. It was making a weird noise coming from the…read moreback tire. Two days later I get a call saying my car is ready and it will be almost $600.00... wait what .. I asked just to see what the problem was. What am I to do. Cant get my car until it's paid for, so I paid . Came home to discover he over charged me for parts also. What to do. Confront him, well I'm sure he's not gonna admit it , a lesson learned. Will never go back.

Buddy and Kevin and their staff are as good as it gets. They're all top notch people as well as…read moregreat mechanics and do their best to get your vehicle back on the road in great working order and at a very reasonable price. I wouldn't take my vehicles anywhere else. Highly recommend Brandon Auto.

I was looking for somewhere to get my vehicle serviced since the Kia dealership is booked up…read moreonline for over a month, and was told about Brandon Automotive by a coworker. Took my car this morning at 7:30 for an inspection and oil change, and at 1:30 they're calling me to pick it up. Mind you they worked me in... Excellent customer service! friendly staff and very professional. Will not be going anywhere else but this place going forward.

On June 1, 2026 I took my vehicle in for a state Inspection. I was told by Mitchell one of the…read moreowners that my 2016 Chevrolet Traverse failed inspection due to control arm bushings needed to be replaced and a leaky power steering hose and it would cost $750. I presume that he was trying to make me feel good when he said, "I knocked off $90! I didn't have $750 for repairs that he was seeking. Subsequently, I had another state inspection the following month by another inspection station and was told that there was nothing wrong with the control arm and bushings and that I didn't have a leak in my power steering hose and my car passed state inspection!!

Mitch and the guys changed one of my front headlight bulbs for about 25% of the dealer quote. They…read moretook me in 30 minutes after I called. They have gained my business!