I wanted to open an IRA at Bank of America, to roll over a retirement account and sat waiting for…read moresome time to talk with what I was told was "the one of only 2 people here that do that." When I finally met with him, that man said he knew what to do and I spent some time with him after which he copied my ID and filled out what he said was the IRA form on his computer adding I would likely get approval from the bank that evening or by Monday. He then said would call me with the IRA account number asap And spoke at length about how wonderful Merrill Lynch was. Monday rolls around and no call. I call him again and he says I will have the IRA number by Tuesday but Tuesday comes and he calls and tells me I didn't complete "the form" and submit it. I said I had no idea what he was talking about and, trust me, he bold faced lied in telling me he had previously told me on Friday and Monday that I needed to submit "the form" which I again said I knew nothing about. He kept insisting I had failed to submit that seeming ghost form despite he's "repeatedly telling" me to do so. I then go to the bank and ask to speak with someone about this and was told I would have to see this same individual. Needless to say, I would advise anyone considering opening an IRA to avoid this bank like the plague!!!!!!!!!

****** caution *****…read more this branch phone number has been cloned by scammers saying they are from bank of america. they will tell you that someone applied for a charge in your name and give you the last 4 of your ss#, they got mine wrong. after they are done they will tell you that they are going to transfer you to a credit security company to confirm the lock out and "protect" you. these guys happened to name the one i use. so, during our chat i checked mine....no attempts. they are persistent...it took me a few minutes to get him to crack, but i got him. i learned some new foreign words.... this is the 4th time i've had this fraud attempted as bank of amerca. i contacted b of a and there were no records of a charge application. variants of the scam include checking on false charges on a b of a card i don't have....always check the phone number that pops up while you talk to them......

I'm So Happy That I'm A Client of this Wonderful Bank!! I'm A Client of the Methuen, Massachusetts…read moreBranch on Burnham Rd.,...and Whether I Go In To Make A Transaction, Go Into the (Easy to Use) App, or Call With A Question or Concern, I Always Feel Like I'm Their Only Client!! I'm NOT A Rich Person, and Like Many People, Live Pay-Check to Pay-Check, But Everyone, From Assoc. Branch Manager-Nancy LaMonica, to the Tellers, ALWAYS Trea

I've been a customer at The Savings Bank in downtown Andover, MA for over 4 years. From the first…read moreday I entered that establishment, I've never been treated less than a VIP. I love how they eagle watch my checking account, always on the alert for suspicious activity and immediately notifying me when there is such activity. I've used all types of financial institutions during my life time, I've never had such a comforting sense of individualized and personal customer care from any bank I've ever used. The staff at this bank just knows how to make you feel like you're part of their family. Always offering great advice on handling your personal finances and expediently delivering on everything they commit to. It's a small, privately run establishment but, like they say, big things do come in small packages. And here's a true testament to that: Just 9 days ago, I lost my pride and joy pup, Riley, to a hit and run driver. We had just gotten back from a 1/2 day in the woods playing all kinds of fun doggy games. In an instant he was taken from me. Since Riley was 9 weeks old, he use to go to The Savings Bank with me whenever I was making bank deposits. He just loved everyone there because they were all over him, spoiling him with tasty treats and lots of praises. When they all heard about Riley's demise, each and every one of them stopped what they were doing and came to me to console me with heartfelt sympathy and genuine empathy only found in the deepest of kind souls. Exactly 8 days later, I received the most beautiful sympathy card signed by the entire staff at TSB. I was in tears over how sincere this thoughtful sentiment was. I must mention the main people who make this operation the best bank in town. Starting from the top, Maria, the branch manager, who has professionally and watchfully guided me out of potentially financial devastation. She's real, she's honest, and she's down to earth. Love her! Then there's Elizabeth, the Accounts manager. The same as Maria, sincere, sweet, and genuinely concerned about the welfare and security of your account(s). I recently had the privilege of running into Elizabeth and her awesome beau at a restaurant. We all sat together and enjoyed great memories of Riley and shared many wonderful personal stories. A great bonding experience! There's a gentleman there named Matt B. This guy can light up a stadium with his warm, genuine personality. Matt is never anything but right-on with his professionalism, compliments, impeccable manners, and jovial disposition. He runs deep and, for a young guy in his early 20's, exhibits great promise for a very bright future. The teller, Despenza (hope I spelled that right!), is yet another teller who is spot on with superb customer service. Sweet, loving, and down-to-earth, just like they all are. All the other employees there always smile at me and wave from a distance. That's just how they all run, and it's awesomely warming to go there on a weekly basis. Not being a big corporate bank has a lot of merit. You might give up a few perks the big banks offer but, in return, you get the best attention to your financial needs on a very personal level, they never treat you like just a number , they work with you, not against you, and, the most important, they're always watching your back, and you can't help but notice the pride they take in doing so. I can't say enough good about them. I just hope I don't lose a one of them to another financial institution because they're so darn good at what they do. Love you guys!!!

Excellence customer service.I just opened the new account with them they are helpful and very…read morefriendly.

Stay far away from this bank. Sadly, they used to be a bank that cared about their members, but…read morerecently everything has changed. They are rarely open, and requested call backs take many days. They locked me out of my online account for almost a week with no oncall support or any means to access the account. Lisa "the president" called me to rudely attack me and say that I spoke with 3 staff already when I only asked for a call back from the branch manager regarding their decision due to an error on my companies end. All this to say, there are plenty of better credit unions in the area, so just beware.

This Credit union is great for a car loan they have good rates and a wonderful staff and a 24 Hour…read moreATM

Great staff, very helpful!! The bank has alot of local AT M,'s. I've been going there for years.read more

Great experience with all the staff here! Helpful and considerate..when you walk into the branch…read moreafter being there just once, everyone knew my name. SO HAPPY I SWITCHED from Bank of America!