Too many doctors see themselves above human error. My primary doctor had retired and I had to…read moreschedule my annual wellness exam with a new doctor. Dr Harris was taking new patients so I scheduled with a clear understanding that I was coming for an annual wellness exam covered by Medicare. Unfortunately my appointment was during the flooding in the Austin area, with low water crossings closed prior to public road closings were updated. My travel to the clinic took 90 minutes that is typically 50 minutes. I checked in to the front desk 17 minutes late and Dr Harris made the decision to turn me away regardless of the 3 hour round trip I had just made, white knuckling it all the way. Since I didn't know her, I gave her the benefit of the doubt and rescheduled for the following day. Storms still prevailed but I took alternative routes and arrived 20 minutes before my appointment. Upon checkin I was told this annual physical would not be covered by Medicare. And was given a spread sheet that required fasting for the blood test, another request I made in advance to have before the exam, only to be told she doesn't do that with new patients, requiring a followup visit - I'm guessing for additional costs tacked on to the initial visit. She finally showed up to my room 30 minutes after the office visit was scheduled. This was our first introduction and I knew just by her appearance she was not in good physical health based on her obesity. I proceeded to share with her the appointment confusion over an annual wellness exam that clearly is covered by Medicare and the $215 costs now being required not to mention the return for labs. Then I showed her pictures of my previous days travel showing her the closed water crossings from the morning before, and the 17 minute delay. At that moment I was prepared to leave without an exam based on her 30 minute late entry to my 2nd appointment! I'm done with this "God" mentality in the medical industry and how rules apply to clients but not held by the same doctors that set these rules. And one more point...if you are in the medical industry, especially primary care, you should practice and look the part. One of the questions I was going to ask was her knowledge of nutrition, supplements and peptides along with HRT. I got my answer when the fat Dr Harris walked into my room. Do better.

For most of my time with Capitol Medical Clinic, it was fine. Then my GP, Dr. Nik, decided to take…read morehis practice private. So, when I needed to find a new GP, the earliest I could get an appointment was over 2 months away. Thank God I was healthy, otherwise I could be dead by the time I saw her. Then, in setting up an appointment with a different specialist, they said I needed a referral from my GP, which I wouldn't see for months. I had to go through a PA to get a referral so I could see an optomologist in a different location. Thanks to this, I develope a large pain in my a**.

Amy Kowalski is my all-time favorite health specialist. She is literally incredible on every level…read more She feels like a sister that cares so much about your well being but is totally cool not hearing from you except when you need her. Lol. I'm 43 and have dealt with chronic illness for many years. I'm pretty much a Subject Matter Expert on being a patient as I've seen so many doctors and practitioners. 2.5 years ago I moved to Austin and just happened to choose IFH to get started with a doctor in my new city. Today I sit here in the office waiting for an appointment to see Amy and I think about how lucky I was 2.5 years ago...and I just hope she never leaves. Also it's because of her that I FINALLY got diagnosed with a rare sleeping disorder after almost a decade of suffering and seeing specialists. She listened and was constantly in a diagnostic mind frame with me. I can't recommend her enough.

I've been a patient here for 10 years and I'll be seeking a new PCP after my last visit. I…read moretypically see Amy, though had Dr. Guerra for one visit. They are both pleasant with good bedside manner, and the care is fine. However, I can no longer tolerate the billing practices. If you go for an annual wellness visit, you WILL be charged for numerous assessments that were not performed, or for a higher level of care than what was actually provided (in other words, upcharging). I used to overlook this because I had great insurance and it would usually be a $25 copay. Now that I have a high-deductible plan, I refuse to pay over $200 for an annual wellness visit that did not have any diagnostic elements. At my last visit, charges included: -99396 Established patient periodic preventive medicine examination age 40-64 years (yes, this is legitimate) -99214 Established patient office or other outpatient, visit (This is an upcharge. I did not discuss ANY topics besides immunizations, cancer screening, and contraception. These are all components of a wellness visit. A provider cannot charge for both of these visit types) -96127 Brief emotional or behavioral assessment (This charge was for a standard mental health assessment that is considered preventative screening. If you fill out a PHQ-9 and GAD-7 at check-in, they will charge you for it without telling you. You will not be given the option to decline these forms.) -99497 Advance care planning by the physician or other qualified health care professional (This is a flat-out lie. There was absolutely no discussion of advanced directives at my visit.) Lab assessments - Amy ordered a slew of expensive hormonal tests without my consent, and now I'm on the hook to pay Quest. I didn't discuss any concerns that would necessitate a hormone work-up. I have contested the bill with my insurance company. Honestly I am not sure how Inspire stays in business because the billing practices are so blatantly fraudulent.

I've had some good doctors over the years, but Dr. Prajapati stands out as one of the best. She is…read morehighly intelligent, and she stays up-to-date on the latest studies in the medical field. I'm always impressed by how effortlessly she can answer any of the questions I have about health. She's also very down-to-earth and friendly. That's not necessary a quality I require an MD, but it's nice to have a GP who I feel comfortable talking to about whatever health challenges I face.

Dr. Prajapati is great. Very helpful and kind. I would strongly recommend herread more

I've been under Dr Aleman's care for about 10 years now. I was referred by an ER after a nasty…read moreintroduction to the horrendous world of kidney stones. Within hours of my visit to ARA for some kind of imaging, Dr Aleman called me to let me know we had a date in the morning. I had two more surgeries (in the same week) a couple years later because I wasn't taking the meds she had prescribed. Now, several years later, I've been stone-free and always enjoy my annual visit to her office.

I found Dr. Aleman rude, flippant, and without empathy. When I was taken to her office/exam room…read moreshe didn't even greet me, preoccupied with something on her computer or phone (I can't recall). She commented on whatever she was focused on (which I also can't recall), which I was confused by. Usually, "Hello, I'm so-and-so." are how normal humans greet one another. I came to her as a middle aged man with recent abnormal growths on my anatomy that sometimes means cancer. I was scared to death, out of work and also without insurance, so I was paying a significant out of pocket just to speak with her. After her examination she told me it was benign, in a scoffing manner. As if I somehow bothered her with my request for help. As if I was some hypochondriac in her office daily. TBH I wasn't even sure what benign meant entirely, but she seemed so annoyed at me, I just wanted to get out there as quickly as possible. If you want to be treated like cattle, you'll find the care here sufficient. The front desk and nurse staff were pros, however.

I really respect Dr. Fagerberg. She does a lot of simple questions and tests to determine any…read moreunderlying issues. She referred me to a great shoulder person who finally told me I had frozen shoulder after the "expert UT" medical orthopedist told me I needed cortizone shots and other things. Most recently had an issue and she's great with triage and overall health and she knows the best specialists in town. Highly Recommend.

Dr. Fagerberg is okay. She tends to talk fast and over your head, and doesn't seem to want to…read moreanswer questions. She's softened a bit since 2005, but only a bit. She's one of more competent doctors at ARC Far West, but she didn't catch my whooping cough (her guess was asthma or allergies or something), and when she did correctly diagnose my kidney stone, she didn't tell me what to do about it, or recommend going to a urologist. I wound up switching doctors because I felt like I couldn't communicate with her and I wasn't ultra-confident in her abilities to diagnose or tell me the whole story. She did do better than most, though.

The first time I met Dr. Nguyen, she was wearing some kickass Old Gringo boots. I envied them and…read morefigured she was the coolest doctor I'd ever met. She's smart, funny, easygoing and gets right down to business. Her staff is totally savvy and they carry around netbooks instead of old paper charts. Today I went in with this weird bite -- it had turned into a blister and of course I went on WebMD and freaked myself out. Dr. Nguyen checked it out, let me know that it was infected and gave me two types of antibiotics. In and out within 30 minutes. Gotta love that kind of efficiency.

I've been going to Symphony for years and Dr Fannin is a solid professional…read more However since Dr Fannin has switched over to a program requiring a $1000 yearly membership fee (that's in addition to your insurance; you're paying 1K for the opportunity to let her charge you insurance company for her work) I've opted out of the practice on principle. I imagine elite doctoring is a fairly lucrative and fashionable development in the exciting world of health care and a harbinger of things to come but I won't be participating any time soon.

I have been a patient of Steiner Ranch Primary Care for quite a while now and was always very happy…read morewith their service and convenience. However, since the absence of Dr. Miller, things have gone downhill. I tried about a month ago to refill a recurring prescription and was told I'd need to be seen by Dr. Claudia Legere before I was given a refill, however she was on vacation for a week - oh well. Since then. I've tried to get in three times for various reasons (including that refill) and could never get in within 3 days. Yesterday I came down with something nasty (bronchitis?) and thought, "great, I'll make an appointment, get an antibiotic, and finally get that refill." I called them up and was pleasantly surprised to get an appointment the next day at 12:45, which I repeated back to them and immediately wrote down.. No such luck! I got there early, pleased to see NO ONE in the waiting room only to be told that they had me down at 11:45 and could not see me, and no, they wouldn't refill my prescription. I asked why they didn't call me at 11:45 - I live two minutes away and could have been there immediately. The reception said, "we don't do that, we assume you forgot." That was the last straw! I called River Hills Family Medicine (in River Place) and explained the situation. Even though I was a NEW patient, they got me in immediately. Their staff is pleasant, professional, helpful, and compassionate. They have been referred to me by many people in the past - I'm just sorry I didn't listed to them sooner! Has anyone else had similar issues since they went down to only one Dr. at Steiner Ranch Primary Care? They were an excellent addition to our great community. I hope they can work on their customer service, and stay. Until I hear differently, though, I'll happily drive the extra 5 minutes to see a Dr. who actually cares about her patients.

Absolutely love Dr. Legere, and the medical and office staff at Steiner Ranch Primary Care!…read more I have had migraines since I was a young child, so I need a primary care physician who is understanding, and who will partner with me to help me effectively manage my condition. At our first meeting, I was highly impressed with Dr. Legere's knowledge and professionalism, and her very warm and caring personality. I recently made a second appointment about my migraines, and had explained to her staff about my current condition. I was **highly** impressed when she came to our appointment with a page of carefully researched notes so that we could have a meaningful conversation about treatment options. I have been very fortunate to have had some wonderful doctors in my life. And I can honestly say that Dr. Legere is now at the top of my list. Last but not least, I want to mention the medical and office staff at Steiner Ranch Primary Care. Everyone is very professional, efficient and kind. They always make time to answer questions, and to provide information and support, and with a warm and sincere smile.

I was looking for a different neurologist who was open to complementary treatments. When I saw…read morethat Dr Aubrechtova was certified in acupuncture, I decided on her. Personally, I found her to be lovely. She has a very calm presence. If you are expecting a "chatty Cathy", you won't get that with her. I felt as if she was studying me, watching me, analyzing me... a "thinker". She spent almost an hour with me. I never once felt rushed. We worked as a team. I'm looking for a neurologist to have a "relationship" with and those take time. My condition (TN) will hang with me for the rest of my life. We changed my medication after discussing options. I had to ask her to repeat a couple of times due to the language difference, but that did not bother me in the least. My Texas accent can be challenging sometimes too. I would certainly recommend Dr. Aubrechtova and plan to go back. Regarding the bad reviews, sometimes I think we just be a little nicer to our health care providers and cut them some slack.

I'm still very happy with Dr. Aubrechtova. I know she is very invested in my migraine management…read more My insurance no longer covers Botox, which I've been on for more than a decade. Botox had effectively managed my migraines that entire time. But without it they came back with a vengeance. We've had to go through 3 different medications to find a new one that works. I'm happy to say that this final one is working pretty well. We're still watching things. I'm confident that we'll get the final perfect solution soon. I hate my insurance! But I'm glad that I have Dr. Aubrechtova in my corner.