I have received no response to this complaint.
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12/18/2015
To: Penny Lim, Owner Operator Sala Tip Restaurant Lancaster Ca
Dear Ms. Lim
Tonight, 6:00pm, my wife, myself and a friend chose once again to visit your restaurant for dinner. My wife and I received our food in a timely manner, but noted the extremely untimely wait for the arrival of our friend's meal. We initially believed it to be possibly more of a specialty meal, with a longer preparation period, until we reminded the small statured waitress serving us, that after almost 30 minutes our friend had not yet been served. The waitress stated that she would check on the order, but gave no indication as to the unfair, blunt and highly unreasonable wait, our friend had already experienced.
The three of us continued to converse for nearly an additional twenty minutes, noting that my wife and I, had nearly completed our meal, with our friend's meal nowhere in sight.
We urgently flagged for the second waitress, who also stated that she would attempt to determine as to what was going on. She returned with the meal almost ten minutes later. We inquired as to what caused such an unbelievably and unreasonable delay. She stated that "They forgot."(first 3 letters of her name tag were Dua)
She returned to our table several minutes later and inquired if everything was alright. We calmly responded by stating "No, our friend had to wait more than forty five minutes for her meal. Your waitress held up an open hand , apparently to silence us and stated "That's fine." We stated "No , it was not fine.," as she simply walked away , ignoring us. The temperament and service attitude of this waitress made us ill. (first 3 letters of her name tag were Dua)
We asked the smaller female waitress, if we could speak to the manager. The male waiter came to the table and reported that the manager was not there. I asked him for the name of the manager and informed him that I would follow up with the manager at a later time.
As we exited the facility, I reported to the larger female waitress, that we were not inclined to leave a tip, due to the dis-service and her unprofessional and disrespectful servicing. She maintained the rude and disrespectful attitude and repeated "It's OK!" and again walked away ignoring us. (first 3 letters of her name tag were Dua) I have since noted reviews of your facility, and note, the slow service, as the biggest complaint. The comments regarding the food, (whenever it arrived) have been positive.
I submit that in addition to the fact an order was totally forgotten, ( which can fairly be excused, as anyone can make a mistake), the unsolicited discourtesy we experienced from your waitress (first 3 letters of her name tag were Dua) was above and beyond any expectation of a patron mandated to pay for it. read more