My husband and I ate here this evening, May 22, 2018. We have been to this restaurant several times in the past, and have never had a bad experience. WE WILL NEVER EAT HERE AGAIN!!!
We were told that it would be a 30 minute wait to eat at the hibachi grill, but we could order the same food at one of the tables or booths. We were ok with that as we have seen "the show" numerous times.
My husband ordered shrimp and scallops, I ordered the filet mignon, and we ordered fried dumplings, with extra gyoza sauce, as an appetizer. The dumplings were good, as usual, but we had to ask again for extra sauce.
When they bring our entrees, they brought my husband shrimp and salmon instead of shrimp and scallops, so they take his plate away, remove the salmon and bring it back to the table and tell us his scallops will be out shortly. They also bring my entree at this time. I start to remove the mushrooms to give them to my husband, when I see long black hair, not laying on top of my food, but kind of intertwined, in the filet. I show the waitress the hair, and she starts talking about she doesn't know how it got in there, that the chef had short hair, etc., etc., but they will re-do my dinner.
Several minutes later they bring me a new plate of food, apologized for the hair, and again start talking about how they don't know how it got in the food, about the color of the hair, etc., and I told the waitress the only thing I knew was that it was a long black hair, it was underneath the pieces of steak, and that it certainly wasn't my hair, as my hair is GRAY!!!
When things like this happen, I DO NOT expect my meal to be free, especially if they attempt to make things right. But as a token of good will, offering to take off, for example, the cost of the appetizer or a percentage off the bill, is normally what happens.
To be completely open and honest about this visit, when we first arrived there was a sign on the door that said they offer veterans a discount. So when we placed our order, my husband showed the waitress his military ID, and she said they would apply the discount at the register. So $4.00 and change was taken off the bill. But when I asked about some kind of adjustment for (1) getting my husband's order wrong, and (2) having a long black hair in my food, they became somewhat indignant, saying they had corrected our orders, and that was pretty much the end of it.
If I could have left "zero" stars instead of one star, I would have. As stated before, we will never return to this restaurant! read more