1. Saks OFF 5TH

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West Hartford, CT

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Megan K.

I am in love. Just take all my money now because I'm basically just going to move in here. I regret I didn't buy the super sparkly dress I found, but I'm sure there will be more. The shoe selection was a little sparse, but I probably stopped in right before they were restocked.

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4 years ago

Helpful 8
Thanks 1
Love this 5
Oh no 0

4 years ago

Helpful 4
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1 year ago

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5 years ago

Helpful 2
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8 years ago

Helpful 0
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8 years ago

Helpful 10
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Love this 15
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8 years ago

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4 years ago

Helpful 0
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8 years ago

Helpful 3
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8 years ago

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7 years ago

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8 years ago

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Ask the Community - Saks OFF 5TH

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Macy's

Macy's

2.8(53 reviews)
0.2 mi
•$$

I am sooooo honored to have worked with these employees to fulfill my order! I was looking for a…read morepair of shoes that appeared to be sold out online and in all of the other stores in the USA! I called and got someone name Yashi in fragrance and told her I was looking for these shoes that appeared to be in stock there. Yashi literally put me on hold and went downstairs to the shoe department to find these shoes!!!!! She partnered with Desire to find the shoes, call me and confirm that not only did they have the shoes but they would send them to me OVERNIGHT!!!!! This staff was incredible and really went out of the way! No shade to the online team or internet, but some time you have to work with actual PEOPLE who will go out of the way and serve the customer! These ladies did exactly that, and I am so grateful! Thank you Destiny and Yashi, I truly appreciate you!

Hello, I am writing you to make you aware of a situation with your staff at the West Farms Mall…read morelocation in Farmington Connecticut. I have been a loyal customer of Macy's for thirty years and I own a store in a different mall in Connecticut. I spent $800 last week alone at the West Farms location. On October fifth, my birthday I spent $260 in your store. The woman checking me out saw me shopping and asked me if I wanted to check out, not do I need some help she never approached anyone else in the store. When I went to the dressing room I stood there for five minutes directly in front of her waiting for her to acknowledge me and invite me in. She smirked at me after five minutes of my waiting there stairing at her and said you can go in. The same woman was so rude to me while checking out she kept rolling her eyes at me as if I had no right to be there. I paid $189:for a denim dress and when I put it on to take a picture I noticed it had a button missing i could not take off the dress because I was at work and did not have a change of clothing, so after work I took the dress back to the store that night around 7:30 pm the women working would not give me my money back for the defective product because the tags were off and I had worn it. I explained that I did not notice the missing button until I put on the dress. They were smiking and laughing and one girl insinuated that I was trying to scam. I told her that I wasn't sure the button was ever on the dress because I did not expect something like that to happen at a high end store for a $189 dress. She stated " oh I guarantee that button was on the dress. The higher manager told me to take store credit or take the dress home. I paid cash and I wanted my cash back because I don't intend on spending anymore money with your company ever again. She refused. Your reviews for this location are horrible the sales associates are inattentive and rude, the store is grossly understaffed and I am so disappointed in the lack of customer service. They are not even friendly. You are missing out on a lot of sales because of the negligence. I really hope that you do something about the way that people are being treated by your employees. I will never shop there again and its very upsetting especially on my birthday to be treated that way.

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Macy's
Macy's
Macy's

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J.Crew Factory - Tops.

J.Crew Factory

5.0(2 reviews)
0.1 mi

J. Crew is one of my favorite stores, I like their style but sometimes the prices can be pretty…read morehigh. Their factory stores are the best solution. The items are the same quality as the regular store, but at a much lower cost. A brand new J. Crew Factory store just opened last week in West Hartford's Corbin's Corner. The store has a great layout, and plenty of great summer pieces, for men, women and children. Most of the store is currently on sale for 40 - 50% off. Since this store is brand new, the exterior is still under construction, but It's what's on the inside that matters. The sales associates are friendly and answered all my questions. I've already been here twice since they opened last week. I'm glad to have a factory store nearby now. It's a good idea to come in frequently as new stock comes in often.

My husband and I stopped in while our running errands this past long weekend and we were so…read morepleasantly surprised by our experience. Not only was the store clean and organized, but we were able to find so many great items for both my husband and our 3 year old son. I was elated to find several matching shirts for them to wear over the summer, which I look forward to seeing them in together. Prices were great and having the teacher discount on top of it was excellent. When we went up to the register, the young lady behind the counter (Lauren A) was patient as we troubleshooted which email my J.Crew account was linked to. We ended up sharing some small talk about my husband and I being educators and she was very sweet in engaging about our jobs, summer break, and which grade levels we worked with. She was so positive and genuinely happy/helpful. This wasn't exclusive just to us either. We overheard similar interactions with her and other customers in line before we approached. She was just a kind person, who seemed dedicated to her job. We will definitely return!

Photos
J.Crew Factory - Denim for women.

Denim for women.

J.Crew Factory - Dresses for little girls.

Dresses for little girls.

J.Crew Factory - Athletic tops.

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Athletic tops.

Saks OFF 5TH - menscloth - Updated October 2026

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