We approached Aisha at Resham Creations in Fall 2024. Initially, she was charismatic, warm, and…read morefriendly, giving positive feedback on design elements. We made a deposit for several outfits over the next few months, including nikkah, mehndi, and Shaadi outfits for my husband and me. However, her behavior changed drastically after the deposit, with numerous instances of inappropriate, unprofessional, and manipulative conduct.
At first, her communication was good. After the deposit, calls went unanswered, messages ignored, and voicemails disregarded. Promised deadlines were repeatedly missed. My husband had to call multiple times daily, sometimes waiting days for a response, only to be told the outfits wouldn't be ready on time. On multiple occasions, she suggested we reschedule our wedding or change travel plans to fit her delays -- utterly unacceptable.
Documentation was chaotic from the start. We discussed specific fabrics, colors, and upgrades which she confirmed (and charged extra for), but there was no organized record. Notes were handwritten, receipts cryptic, and she lost documentation multiple times, complicating the process. Details we explicitly rejected were included, and some paid upgrades never happened. She lost my husbands measurements weeks before the deadline and asked me to measure myself.
The quality was inconsistent and disappointing. For example, my nikkah veil had a seam down the center, which she claimed was necessary for support and barely noticeable. Yet, I found the identical veil on her company's social media with no seam--suggesting a quick repair rather than a remake. The mehndi outfit's fabric came apart within hours of wearing it (photos attached), and the wedding dress had sequins glued on instead of sewn, falling off within hours despite the premium price.
Poor timeliness and communication made this experience a nightmare. We were first promised delivery by April 25th, then April 20th after paying for upgrades, then reverted back to April 25th when she lost the documentation. She missed the deadline and said it would be done during our wedding week, then blamed Ramadan and her staff's vacation. We received the dress 36 hours before the wedding. When we requested an urgent trial and adjustments, she insisted on unreasonable demands, like waiting until 5 pm to iron the outfits (which she never did).
The wedding dress had wrong fabrics, trims, and quality issues. It was too late for major fixes; we just wanted the dresses. Shockingly, Aisha expressed frustration that adjustments were needed because I lost weight, ignoring that normal alterations happen weeks in advance. Her business operations were also bizarre -- frequent offline credit card terminals, no business Zelle or Venmo, requiring online payments to random family members.
Our final interaction was explosive. Aisha screamed at my mother, threatened to call the cops, and snatched my dress, saying she'd "rather go to jail" than give us what we paid for. This reaction stemmed from complaints about her delays. She was derogatory and dismissive toward my mother, even telling me not to let her mom speak to her about the dress -- a completely unreasonable boundary.
My husband and I will never return to Resham Creations nor recommend it to family or friends. Despite a beautiful wedding filled with joyful memories, Resham Creations contributed nothing positive. We felt unsafe, threatened, and emotionally drained dealing with Aisha. Her business is disorderly, client interactions manipulative, and conflict management unprofessional. She is a pathological liar, creating confusion and overwhelming stress.
What should have been a magical experience turned into a nightmare--not just because of the dresses, but due to the cruelty, chaos, and deceit we endured.
