Location is great but not parking!
The store needs some organization. The center of the shop is a HUGE mess! It's the same at the back. Just very unkempt.
As for the service, there are 2 ladies, one may be gujrati and other south indian- both are kind, patient, helpful and knowledgeable. Both provide exemplary customer service and experience! Thank you.
But the manager with the tikka is the opposite! First thing she will ask what price what color and will show 4 saris, and if you dont purchase, will say something rude and go to next person. I cannot believe her rudeness, impatience and attitude as a manager! It is a shame that customers have to tolerate her. Nalli silks listen to customer reviews. Provide better training to your staff and manager if you want to continue business.
Nalli for your expensive kanchi sarees, provide a soft muslin bag for storage as complimentary. Be careful when they say pure handwoven as even the pricey ones are not handwoven. Feel the sari and you will know what to picj.
Lastly, I wish they had sales/discounts. The scheme of $1 for every $100 is so laughable and totally not worth it. I wish more stores carry authentic handwoven kanchi sarees in NJ which will make a lot of customers happy.
Overall not bad, but i wish they had more handwoven kanchis and great quality authentic ones and improve customer service of manager, Bindu. Thank you to the short smiling gujrati saleswoman - continue showing and providing great service and advice. read more