I have been a loyal Saje customer for years. I've always enjoyed their products and the shopping experiences I've had at multiple locations over the years. However, I decided to stop by the Eaton Centre's location on August 14th a little before noon, and quickly realized how unbearable it is to come here.
While I continue to love the products (forever obsessed with Solace!), the blonde woman who spoke to me was incredibly obnoxious, pushy, and made the entire experience uncomfortable. It was very apparent to me that she has no genuine interest in the products she is selling, and is more concerned with making sure that I just by SOMETHING rather than nothing. I know this to be true, because I made a comment about their body butters not being that great early on in my visit, to which she agreed. After recognizing that her goal was to coerce me with malicious sales tactics into buying something I did not need, I decided to play a game and revisit the body butters by saying how much I loved one of them. She then went on and on for over ten minutes about how live changing they are. HUH?
In addition to that, when I attempted to communicate what I was looking for, she instead decided to speak over me and offer me a pain cream. I told her I did not experience pain, but that I was looking for refills for other products I already have. Instead of being kind, compassionate, and engaged with me like staff has been in my other visits to Saje, she continued to berate me over this pain cream and how it was fine if I didn't actually have pain, because it feels "so good" that it's worth it regardless.
I don't know how to encapsulate how disrespected, overwhelmed, and confused this experience has left me. As I said, I adore Saje. I've found their staff to be so kind and welcoming. I can tell that, at other stores, they actually CARE about what I'm saying. All this woman cared about was getting a quick buck.
Saje, please reflect and examine what you stand for. I miss the Saje where I knew my wellness was cared about. This history is the only reason I am being generous with my rating here. If your goal is to scam your community into buying whatever so that your pockets get lined, definitely continue with the hiring trajectory you're on. read more