Our family has been bedside here at the hospital sharing Pepere's last moments with us. We have…read morevisited, stayed for the last 4 days and the staff here have been incredible. The first couple of days he was treated on the second floor and has since been moved to the fifth. We are a big family and the staff have been so accommodating and welcoming while doing their already busy shifts. This is a difficult time but we have been blessed to be here, thank you!

Absolutely awful. Paid 50$ to wait 3 hours to not even be seen or given any form of relief or…read moremedication. The building is full of idiots with no time awareness. A poor excuse of a medical facility.

At first nurses were good. Then came the weekend and it went completely downhill from there…read moreregarding nurses, care, 1 nurse asked me if she could put a 3rd IV in same arm. NOT!!!!!! ALSO Dr Frazier perforated me during what was supposed to be an an ERCP, 2 hour stay at St Lukes turned into 9 days, constant fluids in IV as well as antibiotics, low grade fever, stomach and back horrible pain and all horrible care. Wanted to leave there so bad. The hospitalist knew nothing and every time I mentioned something regarding my care he would then repeat what I said. So much more to tell. Horrid. Dont go there unless your ready for pain and death. Incompetency runs wild at St Lukes Hospital in New Bedford. I will share tje truth with anyone. Close that Hell hole before the hurt more. My appts are all scjeduled for Boston now

I went to the emergency room after getting into a car accident and complained of Neck & Back pain…read more. The Doctor didn't look at it she felt it and then sent Me down for an X-ray but not on My Back and Neck , they took X-rays of My Shoulder !!

I want to start with a full disclosure because I think it's important. I'm a physician in a…read moresurgical subspecialty, but I have never been affiliated with Kent Hospital or any hospital in Rhode Island. I don't have privileges here, I don't work here, and I have no professional connection to the organization whatsoever. My perspective is simply that of a physician whose family member recently became a patient. To say I came away impressed would be an understatement. Like many healthcare professionals, I tend to notice the little things. How efficiently people communicate. Whether nurses seem supported. How quickly diagnostic studies are performed. Whether the physicians appear engaged. Those details often tell you far more about a hospital than any glossy brochure ever could. From the moment my relative arrived, everything moved with remarkable efficiency. The Emergency Department was organized, the staff remained calm despite what appeared to be a busy day, and there was a genuine sense that everyone knew their role. We never felt forgotten, and there was always someone willing to answer questions. If the person we asked didn't have the answer, they found someone who did instead of giving us the runaround. That level of communication is something every hospital should strive for. The nursing staff deserves special recognition. They were attentive, compassionate, and incredibly professional. They balanced kindness with confidence, which is reassuring for both patients and families. The physicians were equally impressive, taking the time to explain their thought process and discuss the plan of care in language everyone could understand. As a physician, I was also struck by how quickly ancillary services were able to turn things around. Diagnostic imaging was performed promptly, laboratory and pathology results were available surprisingly fast, and there never seemed to be unnecessary delays in moving the evaluation forward. That kind of efficiency doesn't happen by accident. It reflects good systems and good leadership. The hospital itself isn't the newest facility you'll ever walk into, but it's clean, well maintained, and clearly cared for. I'd much rather see a hospital invest in excellent people and efficient patient care than marble floors and fancy artwork in the lobby. From environmental services to patient transport, every employee we encountered was courteous and took pride in what they were doing. I also noticed that the Emergency Department appears to be undergoing expansion, and that's genuinely encouraging. Based on what I experienced, this is a hospital worth investing in. Kent has a reputation that some people still associate with years gone by. In my opinion, that reputation no longer reflects reality. Hospitals evolve, leadership changes, and cultures improve. Based on this experience, Kent deserves to be judged on what it is today, not what it may have been years ago. I don't hand out praise lightly, especially when it comes to healthcare. I spend my career inside hospitals, so my expectations are probably higher than most people's. Kent exceeded them. If my family ever needed hospital care again in Rhode Island, I would feel entirely comfortable bringing them here. Outstanding work by everyone involved.

My experience cannot be rated I wrote a poor review for the…read morelack of care my mother received in the emergency department After waiting 71/2 hours we walked out She just got a bill for $125.00 because they checked her in and took her blood pressure UNBELIEVABLE!

Dangerous here. Hubby was there for three weeks. They put him on medication to sedate him, and he…read morefell and required for stitches. Didn't even bother to tell me till the next day. He was assaulted by a fellow patient, they wouldn't document it. I could go on and on and on. The staff is meh at best. Two nurses stood out. Someone named Barbara and someone named Agnes on the geriatric floor. Everybody else? Needs an attitude adjustment.

This hospital is subpar! The CNA and the psychiatric staff were horrible! I wouldn't send my worst…read moreenemy there!

I only gave it 2 because have to surgery which was great doctors are very good but after surgery in…read moreroom no one ever comes in ring buzzer no one answer wife went up to desk no one there asked question said will come back with answer never came back no one comes in to fix covers terrible service but great doctors

I spent 11 days at RIH this month across two admissions…read more The Urgent Care center thought I had a collapsed lung and sent me via ambulance to the ER. I was examined quickly and it was discovered that I actually had a couple of blood clots in my lungs and infarction. I was admitted and put on Heparin. I got to be in the women's medical unit and got my own room. The nurses were all so kind and attentive, answered my questions and helped me stay relaxed and the CNAs were supportive. The clots caused me to get Pnuemonia - and I added a couple days to my stay. It should have been a scary time (PEs can kill people) but I felt the entire time like I was where I needed to be and it was all under control. I did try to be a star patient but still, the care was excellent. I also felt like nutrition was great - Manny was trying hard to find me something I'd eat when I had absolutely no appetite. Even housekeeping was friendly whenever they came in my room. I ended up getting readmitted when I spiked a fever five days after my first discharge and ended up with sepsis. When I got to the ER I explained my doctor sent me back due to high WBC and tachycardia and they took me right in, put me under sepsis protocol and made me a priority, I felt worse than I did with the PEs and Pneumonia but with fluids and more meds I began to feel so much better so quickly. And again - felt so well cared for by the nurses and doctors. This time I was on co-op 4 for a few days. I know everyone's experience is different. And the patients the nurses and doctors see have varying needs - I tried to not be too needy - I was comfortable enough and getting my meds and tried to focus on doing what I could to improve my recovery time. But seriously - two things that could have killed me and I felt less stressed than I have all year.

I've frequented Newport Hospital for specialty care referrals and unfortunately on an occasion that…read morerequired a visit to the emergency room. Each time went as well as can be expected and I would return if the need arose. Parking is generous. Emergency room parking has a lot closer to its entrance. General parking is across the street and I had no issues. If full, there is some street parking in the surrounding areas. If you've never been to this hospital, you must show a government-issued identification card. The receptionist will take your information so that the next time you visit you can simply just give your name and proceed to your appointment area. Homemade masks are not allowed. If you're wearing a cloth mask, one will be given to you that meets their standards. You can wear one or both but mask-wearing is mandated inside the hospital at all times. The nurses and other workers I came into contact with were very helpful. On my first visit, I got lost and someone actually walked me all the way to the area I needed to be in without feeling like I was taking them away from something. My ER visit was a smooth one. I did have to pass through a metal detector so that was the only odd thing. I get it, at some point, something has happened to make it a necessity to do things a certain way. My entire ER visit was a little over an hour from check-in to discharge. They even had cable in the room I was placed in while waiting. I just knew I was gonna have a nap while there...nope! Things progressed in a timely manner and I was on my way. If needed, I would choose service at this hospital based on my positive experience.

My aunt who is staying in turner 4 called me to let me know for the past 30+ minutes she has been…read morewaiting for a nurse or someone to come to her room. She is 81yo with a serious health condition. She just needed help to get to the bathroom. I called the hospital was transferred to turner 4 and spoke to whoever answered the phone. I explained what the situation was, I asked if someone can fix my aunts call button. They asked who the patient was, and I told them. The woman said, "oh the light is blinking, it's working. We have a full floor and it's been busy"... I didn't want to lose it on the phone so I simply said she needs assistance getting to the bathroom. I think that crap excuse on the phone made me realize they are not hiring professionals any longer. Nursing and customer service has taken a real nose dive in the past decade or so. I wonder how many older patience are laying in urine and feces because staffing is too busy to check on them in an appropriate amount of time! I hope my aunt doesn't push the call button and it be a life and death. Nothing but negligence in that hospital. Have the ambulance take you to Miriam. They really look after you.

They take walk ins. You do not need insurance to be seen. Nurses were very nice and detailed. Free…read moreparking lot across the st.

Tight visitor parking but free!…read more I had no idea there were visiting hours! (Note: I would understand a nighttime cut off.) FYI: 10am-1pm, 4-7pm. Luckily when I entered to visit someone, it was 3:40. I did have to wait about 15 minutes in line to register with the lobby staff as a visitor. Standing in the line, we were next to the exit door that kept swinging open and getting hit with bursts of cold, January air! I have to say, this was a terrible system. Also, apparently kids under 13 can't visit. My 13 year old was with me and I would have been really upset if I found out after standing in line. This was not posted anywhere but apiece of paper handed to me at the check in station. There is a waiting area. Someone alerts you once it hits 4pm and you can then go and visit. I have to say, I disliked the process. It was clearly posted on the patients door that I needed PPE equipment to visit. The nurses station quickly set us up for success. KUDOS to Miriam. About a year ago at a nearby hospital this was the case with my father but nothing was posted and I found out AFTER I had already been visiting with him! The Nurse we had was well liked by our patient but I found her to be a know it all. Telling my daughter what her pathway to college should be. (Not nursing either.) She also didn't get the message we were visiting and just stood around and took up a lot of our patients time. Keep in mind, we offered to leave to let her do her duties but she rejected. It was mostly standing around and being a part of our time. Overall, our older family members really prefer Miriam. I did think the room was very clean and the floor we were on was quiet.

Recent 3 day stay. (I am an RN). Here are my suggestions for Ways to improve services/care: I was…read moreNever offered a facecloth, towel, fresh Johnny, toiletries (thankfully brought my own), bed linen was not changed (3 days), fresh water (had to ask for it and call each time repeatedly except when Eusebio was on). Rarely saw any cna after they checked in at start of each shift. Had to call repeatedly (3x) for Iv pump beeping multiple times (30-45minutes later after 3 calls they responded). Roommate in pain 4.5 hrs later and after her/my telling 4 staff members she finally got pain med. Asked to give stool and urine specimens but had to repeatedly ask for a hat/collection container. Hospital Dr tried his best but was limited by GI's direction. I was Insufficiently prepped for sigmoidoscopy. No one advocated for reprep and repeat (except me and it was declined). Enemas ordered at 8a received at 1130a, test was 130p-test later postponed to 430p (no reprep which I asked about). No definitive diagnosis. Wanted to sign out ama but insurance said I'd be stuck with the bill. Had to repeatedly request discharge for 2 days in a row (since nothing was being done). The plan of care/Treatment which was never truly discussed with me was just upping meds I was already on and adding on lactose (I thought the hospital dose given was 1x only was surprised to find it in my discharge meds with take daily for a month-Dr never mentioned that was the plan. This med and upping antidepressant med only made/is making my symptoms worse. Feeling worse now than I did when I came into the hospital. Repeatedly requested steroid-drs refused. I felt that I was absolutely not listened to and was not at all included in my plan of care. Once home I Followed up outpatient for steroids, the GI MD agreed to prescribe them, I'm picking script up today. The only reason I did not give not one star is solely due to the following staff members: Wyatt RN(holding unit) sweet and truly caring. Eusebio RN (seriously a gem and born caregiver and staff educator THE BESTnurse I've ever had) the only nurse to anticipate, follow though on my requests, respond quickly to calls (for any nausea meds), listen attentively and even referred reikki practitioner to me for pain management/nausea management. He deserves accolades and a raise. He was also educating a student nurse from RIC and his educational skills were exceptional. Kate (endoscopy) truly professional and attentive, a great patient educator. Michelle (phlebotomist) amazing comforting bedside manner and skilled at what she does. Ray (transport) also great attitude and very sweet and calming. Gabby (Reikki/RN) the best Reikki session I have ever had, truly skilled at Reikki. Fabulous calming and caring personality a true gem. Really loved the Eastern Medicine practices you are incorporating into patient care: pet therapy, Reikki, etc. The customer care cart-offered books, etc The CNA daily lets go for a walk-I didn't need it since I was independent in care but it's a great service. But adl/personal care and individual basic needs services are seriously lacking. Despite the above staff members, I would not return here. Only came because this is where my GI MD is associated with.

Takes forever to get your report. Even docotors are…read morediscussed with the time delay. Patients are waiting for medical issues to be diagnosed, so treatment can be may begin.

Went to get an Cat Scan early in the morning... They were…read moresupposed to be open at 7am, but when I got to the door, all the lights were out. I walked in and asked if they were open, someone then came out and greeted me. Good thing is they have free parking right in front of the building which is very convenient. The staff that checked me in did not seem very friendly nor customer focused....I really felt like a Number....not a patient needing care. The actual CAT SCAN was quick and easy.

Horrible service! When you call, expect to be put place on hold before you can even say yes to "can…read moreyou please hold". And don't even try to call within 10mins before lunch or closing, because you will be put on hold, and left there. The office is a joke, and I am so glad to be leaving!

My parents are patients of Dr. Vicini for many years. I have been after them for all those years to…read moreleave his office. However, anyone with parents will know they do not like change. But if I could do one thing is help someone stay away from this office. This office is the worse I have had the displeasure of dealing with. They do not care about their patients or their family members. If you are seeking pills this office will treat everything with a pill. I am hoping that my parents will break down and finally leave this doctor office. Stay away at all cost