Doctor Clark Chen is so compassionate and caring!! All his staff as well. Was such a pleasure to have them on my wife Susan's corner!! They made a great impact on the cutting edge "Gamma Tiles". So thankful for the skillful transition from the progress of my wife Susan. I believed the saved my wife's life. Kept me informed every step of the way. Can't express the full gratitude that have! Unmatched Care Susan received! As a former EMT, I've seen a lot of Hospitals, But this the best patient care I've ever seen. THANK YOU ALL!! read more

If you don't love your loved ones and don't care if they die due to neglect, then send them to Rhode Island Hospital. Otherwise I would advise you to take your loved ones anywhere else. I can't believe the experience we have had with the staff at Rhode Island Hospital. Very disturbing and disappointing. They almost killed my mother three times due to neglect and each time they had to put her on a ventilator. We will never ever go back to this hospital in fact we didn't want to go there in the first place but the ambulance driver refused to take her anywhere else. We are very displeased with the care our loved one has received read more

Went from good to worse - I will say that a few of the nurses and CNA's that initially treated my family member appeared to be good, kind, humane people - but that changed drastically within the last week of her/his stay. The nursing staff changed, and the once nice, caring people turned into uncaring animals - sorry, but they acted like animals - refusing to answer her/his call buttons, - imagine a person so needy that they have to rely on others/strangers and those "others" ignore them and then get angry with them. Eff that - we know who you are and will not expose you but if you continue to treat patients like this, your name will be turned over to your immediate supervisor and higher management at RI Hospital. read more

I spent 11 days at RIH this month across two admissions. The Urgent Care center thought I had a collapsed lung and sent me via ambulance to the ER. I was examined quickly and it was discovered that I actually had a couple of blood clots in my lungs and infarction. I was admitted and put on Heparin. I got to be in the women's medical unit and got my own room. The nurses were all so kind and attentive, answered my questions and helped me stay relaxed and the CNAs were supportive. The clots caused me to get Pnuemonia - and I added a couple days to my stay. It should have been a scary time (PEs can kill people) but I felt the entire time like I was where I needed to be and it was all under control. I did try to be a star patient but still, the care was excellent. I also felt like nutrition was great - Manny was trying hard to find me something I'd eat when I had absolutely no appetite. Even housekeeping was friendly whenever they came in my room. I ended up getting readmitted when I spiked a fever five days after my first discharge and ended up with sepsis. When I got to the ER I explained my doctor sent me back due to high WBC and tachycardia and they took me right in, put me under sepsis protocol and made me a priority, I felt worse than I did with the PEs and Pneumonia but with fluids and more meds I began to feel so much better so quickly. And again - felt so well cared for by the nurses and doctors. This time I was on co-op 4 for a few days. I know everyone's experience is different. And the patients the nurses and doctors see have varying needs - I tried to not be too needy - I was comfortable enough and getting my meds and tried to focus on doing what I could to improve my recovery time. But seriously - two things that could have killed me and I felt less stressed than I have all year. read more

Rhode Island Hospital - Intake Spirometer - Hospitals Near Me - Providence, Rhode Island

My son was diagnosed at RI Hospital with ALS on Thursday. My family wants to thank Travis a nurse on the 7th floor. He has a lot of compassion at this most devastating time. read more

horrible. my father who has Alzheimer's disease spent 10 days in th Co-Op building on floor 3. they discharged him home with an IV still in his arm. comminication with me was poor and i am his healthcare POA. poor care all around. I blame management and administration for not staffing th hospital appropriately read more

My immediate family member stayed for weeks (Jane Brown Building). Some nurses complained in the hallway within earshot when he asked to be moved. Same complained she was busy and to not ask her for anything (designated nurse for him for the day). Barely let him stand for a few minutes. I understand being short staffed and stressed but direct s***-talking should be kept to the break room or private conversations, not within earshot of patients. He was not moved enough, had to wait for hours for care (bathroom, being moved to chair/bed, etc...), clear signs of neglect. Nurses and staff chit-chatting near main desk on the floor while patients suffer. Parking is dangerous. The lines are barely visible and people park in non-spots creating a dangerous, narrow, path. Please be careful if parking during weekdays. The only positive was the front desk. Kind, efficient, helpful. read more

Would definitely NOT recommend this hospital. Nurses are great but the medical doctors are horrible. The dont tell the patients what is going on ,then lie in the medical chart stating otherwise. For a person that has extreme bone infection and was supposed to have an amputation, it was scheduled three times and canceled every time with no explanation. Seems like they're milking the insurance company for all they can get. After 2 weeks, surgery is still not done. No amount a complaining has gotten any results. read more

The hospital was extremely clean. I wish they have a few more people for visitations.

I'm 13 weeks post open heart surgery that was preformed at RIH. The care I received was incredible, from arrival to my discharge I was treated like I was everyone's top priority. read more

The RI hospital co/op 2nd floor was not an experience I would ever recommend for anyone.. I would push the button for help and sometimes wait up to 30 mins before a response.. not cool. A few nurses were nice and helpful, thank you Courtney for your kindness and even Melaki.. when you're in pain you become a different person and with that said I am sorry.. hopefully I will never go back there.. read more

Rhode Island Hospital is a private, not-for-profit hospital located in the Upper South Providence neighborhood in Providence. It is the largest academic medical center in the region, affiliated with Brown University since 1959. As an acute care teaching hospital, Rhode Island Hospital is the principal provider of specialty care in the region and the only Level I Trauma Center in southeastern New England. The hospital provides a full range of diagnostic and therapeutic services to patients, with particular expertise in cardiology, including the state's only open heart surgery program; diabetes, emergency medical and trauma, neurosciences, oncology/radiation oncology, orthopedics, pediatrics, and surgery. Rhode Island Hospital's pediatrics division, Hasbro Children's Hospital, is the only pediatric facility in the state. Recording nearly 155,000 visits in any fiscal year, Rhode Island Hospital's adult and pediatric emergency wings are among the busiest in the United States. Rhode Island Hospital is the main teaching hospital of the Warren Alpert Medical School of Brown University. Rhode Island Hospital ranks 13th among independent hospitals that receive funding from the National Institutes of Health, with research awards of more than $27 million annually. Many of its physicians are recognized as leaders in their respective fields of cancer, cardiology, diabetes, orthopedics, trauma, and minimally invasive surgery. The hospital's pediatrics wing, Hasbro Children's Hospital, has pioneered numerous procedures and is at the forefront of fetal surgery, orthopedics, and pediatric neurosurgery. Together with the Miriam Hospital, Rhode Island Hospital is a founding member of the Lifespan health system. Rhode Island Hospital employs over 8,000 full and part-time workers. The hospital's medical staff retains over 2,000 physicians. Board certification or eligibility in a specialty or subspecialty is required for all appointed members of the medical staff, as well as those with limited clinical privileges. Some of the rooms look old, some of them look updated....it really depends on the floor, or specialty area you happen to go. Overall the staff is is very good and very caring. I have always had great service and helpfulness from the hospital, either being a transient visit or an overnight visit. It does get very busy to drive around the area, which is a bit of a hassle. read more

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They take forever to do anything, I'm pretty sure it's so they can charge insurance for longer stays and more visits/ medications. 100% do not recommend going there if you can help it. read more

I am grateful for the Doctors, Nurses, CNAs, PCAs, and other personnel who made my stay at Rhode Island Hospital a great experience. I received excellent and compassionate care that helped so much to keep me calm when I couldn't breathe or swallow due to the conditions that were present at the moment. I went home today with a heart full of gratitude and wanted to let the world know that this is a great hospital and that the people who work here genuinely care for the patients. God bless you all, and thank you, everyone! Carmen B. Molina read more

Every time Ive been here the hospital is visibly dirty. Race Car factories are cleaner than this hospital. You get some amazing staff and some like the RN yesterday that was above putting on a new diaper on a patient and insisted we wait for a CNA to do it. Entrances blocked off so you just cant enter and have to be escorted through the basement of the hospital. Its a joke. United States healthcare at its finest. read more

Rhode Island Hospital - Just unnecessary- so unwelcoming - Hospitals Near Me - Providence, Rhode Island

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Samuel Sinclair dentist, receptionist Tiandra girls name might be a guy judging by the voice on the phone. Rude, condescending, unpleasant attitude on the phone. Refused to repeat information saying she/he already told the patient. Special needs patient. Confirming for my client. read more

Once again, a terrible place to take your loved one. Seems to be going quicker this time but last time was the worst ever with my mom spending 36 hours with pneumonia and the flu in a freezing cold emergency room before getting her a room almost 2 days later at age 84 with 2 strokes and a severe case of both pneumonia and the flu. read more

Care quality was horrendous. Nurses making snide marks to my mother about her want of pain killers. She just had spinal fusion surgery two days before said comments were made. Nurses ignoring her, never changed her dressings or gave us any kind of updates. I didn't find out she was awake and out of surgery until she was almost recovered. All of us in the surgery waiting room had been forgotten, none of us recieved updates. Her surgeon was rude in follow up appointments. I do not recommend this hospital at all. read more

I am a physician and have a relative at RI hospital now. I am horrified. My experience leaves little doute that the staff embraces a CULTURE OF DEATH. My 70 awake and alert relative has difficulty swallowing/eating and they have pronounced him "terminal" on this basis. His poor wife and the patient are brow beaten daily into trying to be coerced to accepting 'palliative care' only. In essence, immediately feeding him, knowing he will aspirate, get a pneumonia and quickly die. It is a softer version of euthanasia. His wife has been asking to speak to a patient advocate for nearly a week and no calls are returned. However, the 'palliative care' team is there every day, repeating their assertions and dropping off literature. Catheters that were supposed to be placed days ago have still not been done and all his wife hears is that "we are only the team covering over a weekend- nothing gets done on a weekend". Excuse me??? I didn't know that illness took off weekends and holidays. Especially as a surgeon who values life, RI Hospital has me horrified and stunned. Everyone I met is in collusion for RI hospital's "Culture of Death". read more

I was recently admitted for a cardiac arrhythmia, and the care I received from my first moment in the ER to discharge was excellent. The nursing and medical staff were responsive and kept lines of communication open to both me and my husband. Everyone, from dietary to housekeeping staff, worked to make my 3-day stay more comfortable. The medical team were thorough in evaluating my problem and explaining their findings. Follow up care was carefully reviewed on discharge. Having recently moved to RI from greater Boston, I was relieved that such professional care is available right in Providence. read more

My grandmother had a stroke, got admitted to the emergency room,11/09/21 everything was okay to my knowledge. She got transferred to Rhode Island Rehabilitation center after a couple of days to try work on her rehabilitation. She wasn't able to eat or drink during her one day stay, she needed to get re-evaluated by the speech therapist at Rhode Island Hospital. Got transferred back to the hospital where she had come from. My grandmother had made me aware of her visit back, how she was neglected by the staff there. She had to use the bathroom, but her left side is currently not working, she needs assistance while using the bathroom and everything else. She rung the red button about three times in a one hour period. She told me they asked her what she needed, and she said she needed to urinate. But didn't come assist her right away. " I'll be right there " is what they told her. She waited and waited and she urinated herself, she could not hold it in anymore. She then sat in her urine for a long period of time. She told me that she wasn't treated with the right amount of care, also the way they treated her was like they were grossed out and disgusted. Disturbed by the information that was given to me, the people that treated her this way should be prosecuted. She also told me she didn't want me to bring this up because she was scared they were going to come and do something to her, for her to feel threatened and mistreated and just inhumanly does not sit right with me. I needed to get the word out, Incase someone's loved one was moved to rhodeisland hospital and was treated with the same level of care. Something needs to be done. I contacted their guest and services department to file the complaint but who knows how long that will take or if anything will be done. read more

Rhode Island Hospital - Time she was admitted to the hospitals. - Hospitals Near Me - Providence, Rhode Island

I could not be more disappointed in RI hospital Emergency Department. I have been here for almost nine hours with my 97.9 year old mother after she fell in our home in the wee hours on her way to the bathroom. Our experience in the trauma unit was exemplary, hence the 2 stars. But once it was decided she would be admitted for observation and would wait for a room in the general ED area, care immediately deteriorated to almost non-existent. Granted, my mother is the least patient person on earth, but even I (the most patient) have been appalled at the lack of attention, care, and empathy. Even if she were half her age, the lack of care and the neglect would be unacceptable. Considering her age, I think the kind and prudent course would have given her an edge in securing a room. read more

The food service was excellent. On the advice of my attorney, I'll say no more. I will say however, that the doctors there failed to diagnose an overactive adrenal gland, that was the underlying cause of my migraines, despite the fact that I was there for ten days. read more

I recently spent a week in RIH after being transferred from my local hospital since Lifespan has taken many departments away from the local hospitals, which means most people end up at RIH. I honestly have no complaints, my care was excellent, I had 100% trust in my surgeon and the nurses and CNA's on my floor were excellent and very helpful. I will say they need to renovate and make private rooms per HIPPA, but I was lucky to get a cool roommate who has become a friend. Transport and X-ray were both great as well as the phlebotomy specialist. The downfalls- the building is falling apart and needs renovations. At 4am my heat changed to blasting cold air. Called the nurse and they called downstairs to have it fixed. While being transported to X-ray I noticed quite a few doors didn't work which makes it hard for transport. Wheelchairs that don't lock were another problem. Get working equipment. But my main review is for the staff and they were fantastic read more

I am writing this review because I have been calling Dr. Paul Akerman's office sense August 15th to make an appointment for a colonoscopy. No person from his office answers the phone. So, I left a message and have played phone tag several times. After (2) weeks of phone tag I called the office manager Cindy. Had to leave a message with her. She did not get back to me. Now, I have called the Hospital complaint department. They are unable to contact a hospital staff member in that office. What makes this even more unpleasant is I work for RI Hospital (14 years) now and this is how they treat staff members I can only imagine how they treat their patients!..........Very, very sad. read more

This is specific to the ER I got picked up by any ambulance blacked out in front of my house because the guy I was on a date with called, I have no recollection of that night other than the ONE drink I had. I was picked up with no ID on me and no wallet, despite not having gone into my house yet, as far as I know my date was barely questioned, and is now being charged with a felony for the $2,000+ in charges he rang up on the credit cards in that wallet. I sat in the "drunk tank" at the ER until 2am when I finally sobered up enough to call my own emergency contact. I had not seen a doctor, or anyone. Was covered in vomit and no drug test had been done. My emergency contact got there about an hour later, and I was still waiting to be seen (5 hours there with a busted nose, chipped tooth, probably alcohol poisoning and I'd guarantee drugged, as I only recall having ONE drink that night. I am now fighting with their billing over $1,200 in bills for that "service". Where I, a single woman with no ID, picked up from a date, was ignored for 5 hours, not tested for anything, and not even given water until I got up to go ask for it. I can only imagine how many girls got drugged, RAPED and went through the same treatment, being written off as some drunk girl. read more

The (don't) care at this hospital is atrocious. I got woken up in the wee hours to the terrifying news that my daughter had not only been in an accident but was sent to RI even though her crash was close to our local hospital. The nurse spoke to both of us like we were garbage .Left me standing next to the bed for hours & got angry when the housekeeping lady said "Geeze, how long have you been standing? I willl grab a chair."The security guard who helped me find my child was kind but Nurse Ratchet told him I was giving her an "attitude". To this day I have NO idea what her problem was. I thought there might've been a medical reason not to clean my daughter's wounds but she was discharged in the morning w/shards of glass in her face! We could have been at our local but she was sent there for the "expert care" in the trauma unit! Don't bring anyone you care about tto the ( add to your) trauma unit. read more

Just want to thank the staff at RI Hospital Er-department on Sunday I was treated for food position, I'm doing better now, thanks to the team work behind the scene.. . But I must say that the ER room is like stepping out of the what i feel is normal a world and into craziness I saw people walking around that were attacking and fought back for themselves but were stabbed and bitten in doing so, a few that only go for boredom of beging homeless. Quite calm people who had facial expression of pain, giggles of what we saw, frustration of what we saw but instead of getting annoyed and frustrated I decided to just sit back and watch, under a blanket there if you ever go bring a blanket. Lol. In the end I'll feel better thanks to the amazing team at RI Hospital - ER team but I sure know they have there hands full on a daily basis. I wish you all an amazing day and thank you for being U! read more

The worst place I have ever been to for medical care. The staff could not care less about you and your time. They spend their time chatting and gossiping while you sit in their disgusting, blood rag filled, lobby with the most unbelievable people. psychotic people, and beggars near the vending machines all sit in the area as the employees hide behind their little bubble giving you zero information. This review is ER specific however I can almost assure you never go here for medical assistance. You will receive none. And leave disappointed. read more

Went by rescue to RI hospital for food poisoning. The rescue men told me they would give me medication and saline solution for dehydration. That's the only reason I went My vitals were taken and put in a wheel chair and wheeled to a wait room.i was not greeted or spoken to by anyone I had very bad chills and asked for a blanket and was told we don't have any . I was in extreme discomfort and had diarrhea that I didn't make it to the bathroom. I made a huge mess of myself and the bathroom. I pulled the emergency chord as I laid on the floor The staff came in a yelled at me and told me I couldn't lay down. I was given some pants but nothing to clean up. After about another hour I asked when would get some treatment I was told in the morning This was about 2:00 am I finally called my wife and went home I am a 73 year retired man with health insurance. I was treated in such unprofessional manner i was in shock how a human can be treated this way at my local hospital read more

Worst hospital that's saying alot. First off wait is always 8 hrs or more. They half treat people then stick them back in the waiting room after ordering meds they don't even give until hrs later when finally in the back. While in waiting room patient asked nurse to help elderly women who felt like she was going to pass out. The nurse literally asked her said well it's a long wait walked away. Withing a minute the lady passed out fell right out of the chair. Her head hit so hard could hear it across the room. We all yelled for help nit one person responded. I then screamed at the too of my lungs we need help a lady just collapsed. They finally get the nurses attention if they didn't walk as slow as they possibly could to Che k on this lady. A baby could have crawled to her faster at 3 months old. Then they get there and ask her why you on the floor get up. Never check her out pull her up in the chair walk away. The patients did more for this women and called her son who should sue. They never even checked to see if she was OK forced her up in the chair left pathetic nurses get a new profession your care for people su KS and you all run your mouths to patients knowing security there acts as ignorant as you nurses with your big mouths knowing security just as escalating there. I watched the police man there talk she like a punk on the street to the son of that poor women when the kid was being respectful sad badge 211 get a new job shouldn't be a cop rule you escalate not run your mouth es plating telling people I don't care who my boss is I don't give a she about bosses we can take this outside. Real professional cop department must be proud shouldn't even have a badge !​ read more

I was taken by ambulance to the Rhode Island hospital early on Saturday morning in unbelievable pain. After having to disrobe in a hallway in front of people, and also use a bedpan in the same hallway in front of the nurses station I was told I was being released. I told them I couldn't take the pain. The main nurse told me to grow up. Things went from bad to worse to really bad. 2 days later at home by myself I found a remedy that made the pain dissipate for a moment. Also within the same time Rhode Island hospital have been calling me constantly after hearing how I was treated. They never asked me if I was going to get a lawyer but you could hear that why they were calling me because they were concerned that I might talk to a lawyer. I don't believe in suing and I did not but because of their actions I had every right to do so. Horrible care horrible service. read more

This review is for the RI Hospital rehab unit which is nationally known for its expertise working with stroke victims. Recently my mom was a patient in this unit. All of us in the family were impressed with the quality of care and therapy she received and the obvious pride the rehab team has in their department. Almost every nurse was friendly and caring but special mention to Mariela who was extraordinary! Also worth mentioning is that my mom who is a picky eater liked the food! :-). Thank you RI Hospital stroke rehabilitation unit! read more

Rhode Island Hospital - A quiet Sunday in the cafeteria. Place is being remodeled so limited food choices - Hospitals Near Me - Providence, Rhode Island

Family member was advised to go to ER after an MRI showed a brain bleed. They kept him overnight and woke him at 7 AM not for meds or a test but to discharge him because they needed the room. Confused and feeling very unwell, he left without an argument. They gave him a prescription for seizure meds though he's had no seizures. Fortunately after talking to the neurologist who ordered the MRI he was advised to go to a major Boston hospital instead. Maybe they can handle a sprained ankle here but I certainly wouldn't trust them with anything more serious. What kind of hospital wakes up a patient bleeding from the brain from a sound sleep early in the morning and says you have to leave now? Absolutely shocked and disgusted. read more

People who walk in here are hoping to get comforted as there is one of their loved ones at the hospital. To the people who worked at the reception desk on September 5, 2022 at about 3:45 PM, you really need to go learn about customer service. Horrible attitude. read more

The worst ER ever! It's like they purposely make ppl wait 7+ hours so they can get frustrated and leave. Very unorganized and no priority cases noted. Make sure u have 10+ plus hours to wait to be seen. read more

Physical surroundings, at least where I spent my time, very unpleasant, felt dirty and dated. courtyard out side of cafeteria was ugly, surrounded by trash and huge ac units and HVAC units. This hospital may have highly trained doctors and surgeons but they are only as good as the support staff. Communication was terrible, at best, on all fronts. At one point one of the attendees came into my husbands room to answer our questions, her response was " I don't know" every time, followed by " Is there anything else I can answer for you? " It took 4 days to get the surgery that we were told he needed when he was admitted from the ER on a Tuesday evening. it took us screaming and calling everyone we knew to get the surgery to happen on a Saturday. Test results, which normally are returned within a few hours at most Boston hospitals, have been taking days. Again no explanation. A discharge nurse came in and told my husband he was being discharged. Wrong information and possibly wrong patient. there are plenty more examples of how poorly we were treated, how angry we were forced to get before receiving answers, and a total lack of respect shown to us. Even Courtney in " Guest Services" was no help. she gave us a blanket. Don't need a blanket. Need answers, direction, and progress. Avoid this hospital at all cost if you can. read more

I went in because I had a severe migraine. That was a mistake. The nurse offered me nausea medication by mouth after watching me vomit. They made me sit there in pain for over 4 hours and then told me it's at least another 3 hours to be seen. This is inhumane. Never again. read more

I had my appendix out here in late 2008. I lost 30 pounds over the next six weeks, and I almost died here one night in January 2009 when the nurse couldn't find a pulse and it was discovered that staff had allowed my potassium to reach negligently low levels (hypokalemia). My heart almost didn't have enough electrolytes to make it to the next heartbeat. Finally, in July 2009, in a different state (because I was so ill I had to move back in with my mom), it was discovered through medical imaging that doctors at RIH had left a metal surgical clamp or clip in my abdomen. Once that was removed in November 2009, I could eat properly again and not involuntarily throw up so often. I think part of the problem was I had surgery here on a Saturday around Thanksgiving, and I am pretty sure the attending surgeon had better things to do than worry about me. I believe the Brown Medical students and residents, while smart, are inexperienced and could stand to be more closely supervised by senior doctors. If you need a ER in Providence, go to the Miriam. Or go to Newport Hospital. Or go anywhere. Just don't go here. read more

This update is as a visitor rather than a patient. A good friend of mine was in a serious accident early this week, and was taken to RI Hospital as they're the nearest trauma center. As we're not immediate family (but we live together...we're obviously close...), most nurses wouldn't tell me anything about his condition, and he wasn't making a lot of sense with all the meds he was on. A few of the nurses did eventually start opening up to me, as I was there every day for a week. They finally figured out I was legit. Parking was a nitemare. He was in the coop building, the nurses told me to park in the Dudley St garage as it was the closest. Over half an hour was $5, over 2 hours was $6, something like that. I would've parked on the street or something, but I was afraid I wouldn't be able to find my way to where I needed to be. Most of the time the kiosk in the lobby wouldn't take my credit card. A couple of times it wouldn't even take my ticket. I stood there fighting the damned machine for a good 15 minutes one day, before I finally buzzed for help and the attendant just let me out free... The cafe closed at 630. I heard there's a cafeteria somewhere, but I never found it. They continuously changed his treatment plan, without getting the opinions of anyone in his life. He doesn't have a lot of family in the area, but if they'd asked we could have gotten them to a half brother or a cousin at least. Or a close friend. Instead they strong armed him into what they wanted him to do. Like I said earlier, he was heavily medicated. He was supposed to be released Thursday, it's now the following Monday and he's still there. He's also a smoker, they won't let him go out for a cigarette, or even use a nicotine pen in the hospital. He kept having me sneak one in, and they kept confiscating it... read more