Had the most horrendous experience here from start to finish (now FCNE). We selected this place…read moregiven the good reviews compared to neighboring clinics. Everyone was so rude from start to finish. It was extremely hard to get in touch with the new patient coordinator to get an appointment. Met with dr Huang who, on our first meeting stated "you should consider egg donation as having a child may not be in the works for you"- (I'm 33, healthy, unknown cause infertility) given the time sensitive process of IVF, we proceeded w this clinic. Shannon the nurse sent incorrect preauth form to insurance, pharmacy had a hard time getting in contact with the nursing team which caused almost a 2 wks delay to obtain meds. We were not able to speak with dr Huang the entire journey, nurses were rude and also hard to get a hold of. When I came in for my saline sonogram, dr Huang was the performing provider and was so cold, she didn't say a word to me tho we only had our appointment a couple weeks prior. At the end of our journey, results were not what we had hoped for and at my follow up appointment, dr. Huang proceeded to speak about another patient, why she was upset with her care and projected her situation onto me and continued to recommend egg donation. She also suggested I go to other clinics such as Brigham and can bring back their recommendations to her and we can proceed with their plans which really took me by surprise given her years of experience. At the very end when I requested my medical records, it took OVER a month to get a copy of my records from Alicia who had such a nasty attitude and kept saying her workload was too big which is a crazy excuse. It took my husband to get involved for her to actually remain my medical records. Swapped over to another clinic and now having the opposite experience.

5/5 hands down. Julie at the office is amazing and so kind when she takes your blood and checks you…read morein. Scheduling is perfect, they always get you in the exact day you need to even if it's same day. All doctors in this office were professional, kind, and made it very clear what was happening and what your next steps are. They were easy to contact with any follow up questions or concerns, and they listen. You will wait at every appointment far past your appointment time and that is just how it is for any fertility office, they are squeezing in ppl who need to be seen asap and yes you will wait but they will squeeze you in when you need it to. Fertility monitoring and treatment has a lot of sudden appointments and remember you're waiting because someone needed help asap and you will get the same treatment when you need it. And the real reason for my 5/5 is my beautiful baby girl!!! 2 medicated timed intercourse cycles and then 1 iui later and add some months and I have a daughter and it was all worth it!!!! Thank you Julie!!!!

Dr. Luzzo and my nurses were great. Always kind and communicative, extremely empathic and…read morethoughtful over the phone when reporting my unexpectedly horrible IVF egg retrieval results. That is the only reason I am okay with giving 1 star instead of 0. But the financial team and medical records team have disappointed me at every single step. My second cycle was almost canceled because the financial team never received my pre-determination letter from my insurance. However, I knew this was a problem from my first cycle and had sent it to them over the portal two weeks prior. They just completely ignored my message showing them the letter. I had to ask the nursing team to contact the financial team to financially approve me 3 days before I was due to start my medications. The claims after egg retrievals have also been a huge issue. My insurance requested medical records for the claim from my egg retrieval in October of last year. But to this day (6 months later), BostonIVF has not sent the records. I have received countless letters and reminders from insurance about this, and I have messaged/called BostonIVF multiple times in the past 6 months about this. I was promised multiple times over the portal that this has been taken care of, but that is a lie. It's been 6 months and my insurance still does not have the medical records they need to review the claim. I am scared of ending up with $25-30k in medical bills because BostonIVF is not properly doing their job. Additionally, when I looked to switch providers because of this, the medical records team did not reply to a single email asking for confirmation that the request had been received. Once 30 days had passed, I asked for a timeline on when the records would be released (this is required according to HIPPA). I heard nothing for a little over 60 days total - it is also required according to HIPPA that medical records be released in 60 days. I finally threatened to report them to the health department for being in violation of HIPPA before they gave me my records. IVF is enough of an emotional toll. Dealing with insurance is enough of an emotional toll. But an unresponsive, rude, unhelpful financial team and medical records team who regularly fail to do their job is completely unacceptable. I understand if there are a few mistakes or one or two missed messages, we are only human. But in every single step with them, there has been a mistake, delay, or lack of communication. I absolutely do not recommend BostonIVF in Providence.

I came to Boston IVF with high hopes and a need for compassionate, patient-centered care. I…read morespecifically chose Dr. Nesbit because she expressed genuine concern over how often patients--especially women--aren't heard. She promised to listen and support me throughout the process. That promise was broken. From the beginning, it was clear that my concerns were only taken seriously when voiced by my husband. As the patient, I was routinely dismissed or talked over, while my husband was treated as the authority--even when repeating what I had just said. It was humiliating and invalidating. Things came to a head when a nurse repeatedly called me by the wrong name. I corrected her multiple times, and when I finally showed understandable frustration, I was treated as the problem. No apology, just defensiveness. Then, during a follow-up, Dr. Nesbit herself referred to me using that same wrong name. That moment broke whatever trust I had left. The doctor I had chosen for her empathy didn't even know who I was. I also brought up documented efforts I had made--messages and attempts to clarify care that were ignored across multiple departments. Dr. Nesbit seemed surprised, despite this being a repeated issue. My efforts to be proactive were simply brushed aside by staff, with zero accountability. This entire experience made me feel invisible, silenced, and deeply disrespected. For a place that claims to support women through one of the most vulnerable times in their lives, the disconnect between that promise and my reality was staggering. If you want to be truly seen, heard, and cared for as a patient, I would strongly urge you to look elsewhere

If I could give zero stars, I would. I have been with this clinic for seven years due to my family…read moreplanning timeline, but the overall experience has been terrible. Nursing care is impersonal, they call right before closing (demanding an immediate answer), and technical issues are constant. I experienced a complete lack of communication during my transfer, which included a two-hour wait with a full bladder. To make matters worse, they attempted to transfer my embryos to Boston IVF in a container that the destination clinic does not even accept. Absolutely horrible experience.

I would not recommend this facility to anyone! Go, as I did somewhere else…read more I also experienced similar issues as the comment below. Paid for my visit via the online portal with my HSA card. The payment was accepted and processed. Three months later I get an email from my HSA that the payment was refunded. I called the center numerous times to see what happened but never heard back. Meanwhile, five days later I get a collections notice that I didn't pay for my services. 1. This is wrong because I can view my payment via the portal and 2. They sent this to collections just days after refunding my payment, without giving me any chance to address this. Now remember, they were unwilling to return my calls. After speaking to the collections agency, I made the payment again using my HSA like I did three months earlier. Something needs to be done with their billing department and their unwillingness to return phone calls. What else is being messed up at this center? If this is how they operate where is the trust??

The fruits and vegetables are ALWAYS fresh and they have great deals on many items people who want…read moreto keep themselves healthy need.

I came here for a medical test today. The staff were courteous, and the check-in process was…read moresmooth. Appointments were on or slightly early. There was ample waiting room area, and masks were optional. The care quality was perfect. I use the lifespan portal, and I got my results in a half hour so I could view them before waiting to talk to the dr. The only major drawback is parking, which is limited for a building with this many offices.

Wish I could give negative stars. This practice is AWFUL. I had a horrific and traumatic birth…read moreexperience with them in 2022 and just got home from an appointment for a fertility consult where I was disrespected, laughed at, shown no compassion after a miscarriage which they offered no treatment or follow up for, and given no help or resolution. I have been contemplating finding a new OBGYN practice since my traumatic birth experience but since the practitioner who was at fault left the practice, I held off. I guess it was not just that practitioner that was the problem. Both the MA/nurse and doctor I saw today were unprofessional and unhelpful with terrible bedside manner. The MA/nurse for some reason thought I was there for a birth control consult; when I said uh no I'm here for a fertility consult she LAUGHED and said "oh I guess the opposite then haha". NOT funny AT ALL to a woman who recently had a miscarriage and is dealing with secondary infertility issues. The Dr refused to order bloodwork or give me a referral and I had to basically beg for an ultrasound. I hate this place. As soon as I can find another practice I will NEVER step foot in here again.

Rebecca did an Arvigo massage on me that was so relaxing I fell asleep during the massage. The…read morespace was very calming and comfortable. After a thorough consultation about my issues, Rebecca explained what she would do. After the massage she talked about her findings and various self care practices that I could do. I wish I lived closer so I could go back more often.

The space at Wise Women Rise feels healing and nurishing the moment you walk through the door…read more Rebecca's massages are very relaxing and rejuvenating. Treat your body, mind, and soul with a visit to this wellness center!

I'm honestly not someone who usually writes reviews, but my experience with Marisa has been so…read moreimpactful that I felt like I had to share. I drive over an hour each way to see her and it's been so worth it. I originally went to see Marisa for extreme anxiety and ongoing sleep issues, after trying what felt like every modality out there: somatic exercises, journaling, therapy, BIT, meditation, breath-work...you name it. While many of those helped in their own ways, nothing truly moved the needle for me the way hypnoacupuncture with Marisa has. From my very first session, there was an obvious shift. Even the people around me noticed. After that first session, the tension in my shoulders decreased, and the only way I can describe it is that everything (physically & mentally) felt like it had been taken down a notch. Since working with her, my sleep has completely transformed. I went from having an extremely hard time falling asleep and waking up almost every hour, to now pretty much sleeping through the night. If I do wake up, I can fall back asleep easily, and I'm even dreaming a lot which I take as a sign I'm finally getting deep, restful sleep. I've seen such drastic improvements that I genuinely feel like I have a new baseline. I feel so much more in control of my anxiety now and honestly like a completely different person than I was just a few months ago. It's been truly life changing. I honestly wish I could see her weekly. The closest way I can describe how you feel leaving a session is like you just had a massage; you're so relaxed, grounded, and at ease. Marisa has truly touched my life. She is genuinely an angel. She listens, she cares deeply, and she is incredibly dedicated to her clients. If she doesn't have an answer right away, she always follows up, whether by email or the next time you see her, which says so much about the level of thought and attention she gives. I don't feel comfortable around many people, but there's something about her energy that is so light and reassuring. She creates such a safe, welcoming environment, and it makes all the difference. I'm so grateful to have found her and truly can't recommend her enough.

Truly the best. One of a kind. I am so glad to have found Healing Point Therapeutic. I highly…read morerecommend the hypnoaccupuncture and also the intuitive readings. Top notch. Marisa is wonderful in all ways. The office and treatment rooms are also healing.