I came to Boston IVF with high hopes and a need for compassionate, patient-centered care. I specifically chose Dr. Nesbit because she expressed genuine concern over how often patients--especially women--aren't heard. She promised to listen and support me throughout the process. That promise was broken.
From the beginning, it was clear that my concerns were only taken seriously when voiced by my husband. As the patient, I was routinely dismissed or talked over, while my husband was treated as the authority--even when repeating what I had just said. It was humiliating and invalidating.
Things came to a head when a nurse repeatedly called me by the wrong name. I corrected her multiple times, and when I finally showed understandable frustration, I was treated as the problem. No apology, just defensiveness. Then, during a follow-up, Dr. Nesbit herself referred to me using that same wrong name. That moment broke whatever trust I had left. The doctor I had chosen for her empathy didn't even know who I was.
I also brought up documented efforts I had made--messages and attempts to clarify care that were ignored across multiple departments. Dr. Nesbit seemed surprised, despite this being a repeated issue. My efforts to be proactive were simply brushed aside by staff, with zero accountability.
This entire experience made me feel invisible, silenced, and deeply disrespected. For a place that claims to support women through one of the most vulnerable times in their lives, the disconnect between that promise and my reality was staggering.
If you want to be truly seen, heard, and cared for as a patient, I would strongly urge you to look elsewhere read more
