Tight visitor parking but free!…read more I had no idea there were visiting hours! (Note: I would understand a nighttime cut off.) FYI: 10am-1pm, 4-7pm. Luckily when I entered to visit someone, it was 3:40. I did have to wait about 15 minutes in line to register with the lobby staff as a visitor. Standing in the line, we were next to the exit door that kept swinging open and getting hit with bursts of cold, January air! I have to say, this was a terrible system. Also, apparently kids under 13 can't visit. My 13 year old was with me and I would have been really upset if I found out after standing in line. This was not posted anywhere but apiece of paper handed to me at the check in station. There is a waiting area. Someone alerts you once it hits 4pm and you can then go and visit. I have to say, I disliked the process. It was clearly posted on the patients door that I needed PPE equipment to visit. The nurses station quickly set us up for success. KUDOS to Miriam. About a year ago at a nearby hospital this was the case with my father but nothing was posted and I found out AFTER I had already been visiting with him! The Nurse we had was well liked by our patient but I found her to be a know it all. Telling my daughter what her pathway to college should be. (Not nursing either.) She also didn't get the message we were visiting and just stood around and took up a lot of our patients time. Keep in mind, we offered to leave to let her do her duties but she rejected. It was mostly standing around and being a part of our time. Overall, our older family members really prefer Miriam. I did think the room was very clean and the floor we were on was quiet.

Recent 3 day stay. (I am an RN). Here are my suggestions for Ways to improve services/care: I was…read moreNever offered a facecloth, towel, fresh Johnny, toiletries (thankfully brought my own), bed linen was not changed (3 days), fresh water (had to ask for it and call each time repeatedly except when Eusebio was on). Rarely saw any cna after they checked in at start of each shift. Had to call repeatedly (3x) for Iv pump beeping multiple times (30-45minutes later after 3 calls they responded). Roommate in pain 4.5 hrs later and after her/my telling 4 staff members she finally got pain med. Asked to give stool and urine specimens but had to repeatedly ask for a hat/collection container. Hospital Dr tried his best but was limited by GI's direction. I was Insufficiently prepped for sigmoidoscopy. No one advocated for reprep and repeat (except me and it was declined). Enemas ordered at 8a received at 1130a, test was 130p-test later postponed to 430p (no reprep which I asked about). No definitive diagnosis. Wanted to sign out ama but insurance said I'd be stuck with the bill. Had to repeatedly request discharge for 2 days in a row (since nothing was being done). The plan of care/Treatment which was never truly discussed with me was just upping meds I was already on and adding on lactose (I thought the hospital dose given was 1x only was surprised to find it in my discharge meds with take daily for a month-Dr never mentioned that was the plan. This med and upping antidepressant med only made/is making my symptoms worse. Feeling worse now than I did when I came into the hospital. Repeatedly requested steroid-drs refused. I felt that I was absolutely not listened to and was not at all included in my plan of care. Once home I Followed up outpatient for steroids, the GI MD agreed to prescribe them, I'm picking script up today. The only reason I did not give not one star is solely due to the following staff members: Wyatt RN(holding unit) sweet and truly caring. Eusebio RN (seriously a gem and born caregiver and staff educator THE BESTnurse I've ever had) the only nurse to anticipate, follow though on my requests, respond quickly to calls (for any nausea meds), listen attentively and even referred reikki practitioner to me for pain management/nausea management. He deserves accolades and a raise. He was also educating a student nurse from RIC and his educational skills were exceptional. Kate (endoscopy) truly professional and attentive, a great patient educator. Michelle (phlebotomist) amazing comforting bedside manner and skilled at what she does. Ray (transport) also great attitude and very sweet and calming. Gabby (Reikki/RN) the best Reikki session I have ever had, truly skilled at Reikki. Fabulous calming and caring personality a true gem. Really loved the Eastern Medicine practices you are incorporating into patient care: pet therapy, Reikki, etc. The customer care cart-offered books, etc The CNA daily lets go for a walk-I didn't need it since I was independent in care but it's a great service. But adl/personal care and individual basic needs services are seriously lacking. Despite the above staff members, I would not return here. Only came because this is where my GI MD is associated with.

My son was diagnosed at RI Hospital with ALS on Thursday. My family wants to thank Travis a nurse…read moreon the 7th floor. He has a lot of compassion at this most devastating time.

If you don't love your loved ones and don't care if they die due to neglect, then send them to…read moreRhode Island Hospital. Otherwise I would advise you to take your loved ones anywhere else. I can't believe the experience we have had with the staff at Rhode Island Hospital. Very disturbing and disappointing. They almost killed my mother three times due to neglect and each time they had to put her on a ventilator. We will never ever go back to this hospital in fact we didn't want to go there in the first place but the ambulance driver refused to take her anywhere else. We are very displeased with the care our loved one has received

Takes forever to get your report. Even docotors are…read morediscussed with the time delay. Patients are waiting for medical issues to be diagnosed, so treatment can be may begin.

Went to get an Cat Scan early in the morning... They were…read moresupposed to be open at 7am, but when I got to the door, all the lights were out. I walked in and asked if they were open, someone then came out and greeted me. Good thing is they have free parking right in front of the building which is very convenient. The staff that checked me in did not seem very friendly nor customer focused....I really felt like a Number....not a patient needing care. The actual CAT SCAN was quick and easy.

In a time where the whole world is suffering through a pandemic, it's always comforting to know…read morethat there is some place you can to and know you will get the best care possible. And that place just happens to be Roger Williams Medical Center. After literally being thrown out of Kent Hospital the night before where I had taken my son for help with Covid, I was at my wits end trying to find another facility to help my son. His oxygen level had dropped to 83 and I was sure he wasn't going to get better. I had checked Miriam, RI Hospital , Fatima and they were all filled. I was not going back to Kent, ( where I have always gone for the last 40 yrs), and started scouting the internet for other options. We found that Roger Williams Medical Center had beds so we headed right there. When we arrived, the nurses immediately took my son in and assessed his situation. They told us that they were admitting him as his oxygen level had significantly dropped to a dangerous level. Within less then 24 hrs, his Doctor, Dr Raimondo, told us that my son had a very bad case of Covid and he had so many Covid crystals in his lungs that he wasn't sure if he would make it! Upon hearing the news, my husband and I were devastated! My son had been informed of his prognosis 4 days later. He was scared! We were scared! I spoke to the nurses, many who were sick with Covid themselves but still came to work, and they assured us he was getting the best care possible. My son decided after a week and not knowing what would happen to him, he just wanted to be home with us and his doggies. We thanked the nurses and his doctor for their exceptional care, which we felt he would not have gotten anywhere else. Update: my son survived this ordeal remarkably. When he went for his first checkup, all the Covid crystals were gone! Dr Raimondo called my son his miracle child! Thank you Dr Raimondo and the entire medical staff at Roger Williams Medical Center!

Son had surgery admitted twice called after hours stoll waiting for on call 3 hrs son is in pain…read more 3 hours waiting for a call back just terrible Went in for apendix turning into a nightmare

Went for my yearly mammogram at Women & Infants imaging dept @ 235 Plain from check in to check out…read moreeveryone was nice, professional. I waited no more than 5 min to be called in. The tech was very nice and very professional. I wish I could remember her name but she was the tech on 2/12/2026 she kept asking me if I was ok, she cared and that is rare now a days. I would definitely come back to this location

The woman named Elizabeth at the vital records office is one of the rudest people I've ever…read moreencountered and she needs to find a new profession. The idiots that work at this hospital completely screwed up my daughters birth certificate and now it's going to cost me time and money to fix it. They refuse to help fix their own mistake. this is a nightmare situation and not good for a woman that is recovering from preeclampsia it's terrible for my stress levels and my heart rate. if you are reading this please have your baby elsewhere. this is the most incompetently run hospital I've ever been to.

As someone has created a Yelp page for this hospital, I thought that I had to put in my two cents…read moreabout Butler. Butler is a co-occurring psychiatric facility which means they offer psychiatric and substance use hospitalization, detox, and outpatient services. The grounds are gorgeous and the hospital has been around since the 1800s. It is located on the Butler campus off of Blackstone Blvd in the East Side of Providence. The Butler campus has many buildings including an assisted living facility and other businesses, but the hospital is in the very back of the campus, near the Seakonk River. I have experience with Butler both professionally and personally. I used to work at a mental health agency in RI and my clients always preferred Butler when in psychiatric crisis and in need of admission to a psych hospital. The staff do seem to care and appear to enjoy their jobs. They reach out to families, assist with discharge planning, and attempt to get clients to do some sort of step down program to assist them with after care. On a personal note, I've had a person I am close to that was hospitalized here a few times and for an outpatient hospital program. Again, the staff were very attentive and supportive of this person. They offer and encourage visiting by family and friends and do appear to genuinely care about the patients. These are locked units and visitors must follow strict rules and check in at the registration desk. The patients meet with their psychiatrist regularly, get vital signs read daily, and go to groups. Apparently the food is pretty good, according to both my clients and the individual I know personally. I've been in numerous hospitals' psych units as part of my previous job and of all of the ones I've seen, Butler has the most therapeutic style milieu I've witnessed in the state. It doesn't look like a dull, sterile (scary) hospital floor. It is open, bright, and calming. I can only imagine how scary it could be to be in a psychiatric facility (due to stigma and just not being able to go home when you want to) and Butler seems to have an atmosphere that is least hospital-esque. Staff are present to answer questions and aren't behind a huge glass wall, like in some of the other hospitals. They also allow patients who have been deemed safe to go outside to go on staff led walks, which I believe is very important to their well being. If you are person who is deal with mental health or substance use issues, Butler is what I would consider to be the top for-profit hospital in the area. They provide inpatient and detox services and also partial hospitalization programs that are specific to what patient's needs are. You can call the hospital in advance to arrival to check on beds, insurance info, and get on a waiting list if need be. it is important to be aware of the care that is out there for you and your loved ones who have these issues.

management is dealing without good faith. Could have been a great hospital but over the years the…read moreskill and kindness of the leaders has gone kaput

I had another excellent visit to the Kent Annex on Blackstone Boulevard today. The ladies at…read morecheck-in and check-out were the nicest, welcoming and friendliest. My doctor was very thorough and patient with all the information she gave me, allowing for plenty of time for questions. The parking situation is ample and easy, the lobby is also very big and clean. I really enjoy the setup and the service here.

Great big thanks to the ER department, who took great care of me this past Saturday and Sunday. My…read morecase was rather a curious one. They finally determined what was going on with my knee. Treated me and to home I went. Thanks to the great team that gave me TLC.

If I could leave 10 stars I would. I went in on a Sat late morning for a strange diagnosis of…read moreTransient Global Amnesia although I did not have many of the signs and symptoms. I was in the ER till 3pm, then admitted upstairs till DC on Monday. My experience in the ER was very good. Jen, the ER nurse, the phlebotomists and MRI , CT Scan, etc Techs thoroughly explained everything and were professional and pleasant. Everyone was very professional and concerned. Once on the third floor, I had the weekend first shift staff of Tara, RN, Nancy and Donna, CNAs. Second shift was Jen, RN and Nancy, CNA. Monday was Jasmine, RN. ( I remember because I wrote their names down for this Review.) Each individual person was genuinely very kind, very concerned and very attentive great listeners. I too being in the Health field know how important a good, respectful rapport w a pt is. They were very professional, personable and top notch. J.A.

this office is great. the staff are wonderful and professional. I see Dr promrat and would…read morerecommend him highly. he takes his time with his patients and is kind and competent. he answers all of my questions and had even printed reading material for me (HIMSELF!). you do have to pay for parking but if you bring cash, you can get it for half price with the office secretary by getting a parking sticker. highly recommend.

Better run then public hospitals. They are organized and things run on time. They also better…read moreunderstand the illness's combat veterans will have.

We came in here today to possibly sign up my husband for benefits. He has a Vietnam veteran has…read morehearing issues, etc. they were very nice to say downstairs. We met with a lady. We still have an appointment but we didn't know that because our friend suggested we just come down and then what happened was she filled out all the paperwork and stuff for us so that we were able to apply right away and not have to wait. You should hear something soon but she was just amazing. I believe her name was Liz, but she was just out of this world. She was in the VBA office in the basement, but that did not take away from her ability to do things and to get stuff moving in the right direction for him. Looking forward to hearing back from them.