LONG REVIEW ALERTT!!!
NEVER GO THERE FOR FULL BODY WAX!…read more
As the owner of an IT company with 10 years of experience in the customer-facing industry, I have never encountered such awful people and service. It's shocking that a business can operate with such a lack of empathy and professionalism.
I recently had the misfortune of visiting Prayosha Downtown beauty salon for a full body wax/Brazilian wax service. I arrived an hour late, apologized, and offered to wait or reschedule, but the front desk girl, Jasmine, suggested we proceed.
The service was a disaster from the start. The initial technician, Roopi, was rough and careless, causing me to bleed from a burn bruise on my right hand's finger within the first 5 minutes. When I politely asked her to be more considerate, she was defensive and unapologetic. I was shocked by her attitude and lack of empathy. After that, Roopi disappeared and never came back to explain herself or apologize for her actions.
Fortunately, Arushi took over and completed the service in another 2 hours. YES, 2 Hours!! Because the drama continued as Jasmine took turns trying to justify her ever changing statements and constant door knocks interrupting Arushi to leave my service and attend other customers. Arushi did whisper to me that I shouldn't tell others that she had finished the entire body waxing may be she knew that the other staff members were trying to take advantage of me.
At two instances, I was offered a partial service by Jasmine but she would constantly change her statements. I think, she needs medical help with this foggy brain. It was clear that they were not interested in providing me with the full service I had asked for. They were asking me to pay the full price but they wouldn't do the front and the back as apparently, they didn't have the time bandwidth. I offered them that I could potentially wait or comeback in an hour or two but they didn't want that either.
As I later found out, the girls were scared to provide me with the service because of my dry skin. While I understand that may be a concern, it was not the only issue. The real problem was that I was being body shamed and discriminated against because of my weight. I was made to feel like I didn't deserve the service because of my size.
I was appalled when I asked Jasmine if the girls were hesitant to work on me because of my weight? And she said, YES! And kept blabbering further!!! Which honestly, I didn't listen!
Throughout the ordeal, I was body shamed and humiliated, and I felt like I was being treated like dirt, a burden, not a customer. The staff's lack of empathy, professionalism, and manners were appalling.
As an Indian woman myself, I was particularly disappointed to see such behavior from people who claim to represent our community. It's a shame that they are perpetuating the same stereotypes and biases that we try to overcome.
Am I not allowed to have beauty services just because I'm obese? I'm paying the full price, just like anyone else. It's not like I'm asking for a special treatment? It was Roopi who suggested a special treatment while rolling her eyes in disgust and I quote, " I can't do the service alone if you expect me to considerate of your body (she meant flabby excess fat), I would need another girl to help out."
To make matters worse, I started bleeding from a wound that I had, which the careless technician, Roopi had ignored and ripped off. It was a painful and traumatic experience.
Eventually, I spoke to the owner, Kumud, who was 300 Kms away, she heard me but had a different story to share. Maybe her employees lied to her to cover for themselves. At least she was understanding and spoke in a professional way.
In the end, I still ended up paying the full price of $89 for the service, despite the horrific experience and crying at the salon premises!! I want to warn others: beware of Prayosha Downtown beauty salon. The staff's behavior is unacceptable and is a reflection of the worst of Indian society from RURAL INDIA. Their body shaming and discrimination towards customers is a shame!!! It's a shame that they are bringing Indian community down with their ignorance and lack of empathy.
