Overall experience felt shady. One example: The listing price for a vehicle I was interested in did not include a hidden "total aftermarket" fee, which was an additional $2400 for LowJack and Cilajet Paint Protection. The salesperson said they did this for all their cars. So, WATCH OUT - there may be a significant hidden fee not seen on the original "out the door" listing price. read more

5/5 - Outstanding Experience with Sager Ford! From beginning to end, my experience with Sager Ford was absolutely wonderful. I submitted an inquiry online for a 2024 Ford Expedition, and Irma quickly reached out, letting me know that they'd love to earn my business -- and they truly delivered. I worked with Alex, the sales manager, who was incredibly kind, transparent, and accommodating. This was by far the easiest vehicle purchase I've ever made. It also happens to be my first American car, and I couldn't be happier with my decision. Even though we live near Walnut Creek, we drove about an hour and a half to St. Helena because Sager Ford offered us the exact deal and monthly payment we were looking for -- with no markups or games, unlike many other Bay Area dealerships. The entire process was smooth, honest, and efficient from start to finish. I highly recommend Sager Ford to anyone looking for a great experience and an even better deal on a Ford. It was 100% worth the drive! read more

Sager Ford - 2024 Ford Expedition XLT 4x2 captain chairs, leather seats, moon roof, 20inch wheels. - Auto Repair Near Me - Saint Helena, California

They great service and salespeople they amazing they treat me well will come back soon and thank you for all your service I appreciate it thank you read more

Sager Ford - They. Are amazing and great people and good service - Auto Repair Near Me - Saint Helena, California

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My husband and I just purchased a new vehicle from Sager Ford and highly recommend them. After seeing a car on their lot after driving by on a Sunday we made an internet inquiry that evening. We received a call from Imm the next morning confirming the car was still available. We made an appointment for 2pm that day to meet with Eddie to look at it. When we arrived at 2pm we went in to meet Eddie and he had the car and keys ready to go. He immediately handed over the keys for a test drive. He also offered, while we did the test drive, to check out our current vehicle for Trade In pricing. We were prepared to provide a decent cash amount down, but decided to see what they would offer, not expecting much as is usually the case with dealers. When we returned from the test drive we sat down with Eddie to review numbers and were happily surprised with the number they can back with on the Trade In as well as the incentives that were available to us and they overall price for the new vehicle. As such we decided to proceed with the purchase and Trade In. It took just a few minutes to complete the initial credit check and during that time Mr. Sager came out to thank us, offer us water and gave my husband a hat. We then went in to meet with Imm to complete the finance paperwork and appreciated his thoroughness and no pressure approach. The entire process took just over 2 hours - by far the least amount of time it has ever taken for us to buy a new vehicle. Eddie, Imm and Mr. Sager thanked us multiple times and let us know to reach out if we had any questions or concerns. We are pleased with our new car, and more importantly, we are happy with the experience we had at Sager Ford. We are local Napa residents and will recommend Sager Ford to all of our friends. We are happy to keep our money in the valley and support a local business. Thank you to the Sager Team! read more

Got to give a big shout out to Tarek at Sager Ford. Tarek spent the time to understand what F-150 we were wanted. Sager Ford managed to quickly find the F-150 equipped as we preferred and in our first choice color. The process was easy. Tarek was awesome as well. Very knowledgeable and to the point. No BS in any of our conversation or purchase process. We would definitely recommend Tarek and Sager Ford to help you with your new vehicle purchase. read more

Yusuf was very attentive and able to find the right auto I needed. Once I committed to buy it, he arranged to have their driver drive us over a hundred miles (from San Jose). His manager quickly explained the fine details as we signed all the paperwork. read more

I just purchased a 2025 Ford F-250 King Ranch and I could not be happier with the entire experience. From start to finish, Yusuf (salesperson) and Tarek (manager) went above and beyond to earn my business and make the process smooth and stress-free. Yusuf is genuinely one of the most respectful and patient salespeople I've ever worked with. He took the time to answer every question, explain features, and make sure the truck was exactly what I wanted--no pressure, no tricks, no rushing. Just honesty, professionalism, and real customer care. Tarek, the manager, stepped in and worked incredibly hard to make sure the numbers lined up comfortably for me. He was transparent, straightforward, and truly made me feel valued--not like just another sale. You can tell he cares about building relationships, not just pushing paperwork. By the time I drove off the lot in my King Ranch, I felt like I was leaving friends, not a dealership. If you're thinking about buying a vehicle, go see Yusuf and Tarek. They are the reason I'll be coming back for my next truck and sending everyone I know their way. read more

I went in to get 2 recalls fixed. My car came out worse than it did when I brought it in.

I have bought plenty of vehicles in the past. An out the door price is everything included, im sure you know as it is your business. Now if you did not run your numbers correctly when accepting an out the door offer, that shouldnt be the consumers issue. I have since purchased another Raptor elsewhere at an ethical Ford Dealership. Thank you. read more

Sager Ford - Actual truck photo - Auto Repair Near Me - Saint Helena, California

Tarek was fabulous! Great communication and smooth negotiations. And his first week in the job. I bought a car! updated: Facility not as aware of Clean Care Credits as they professed and I may be out the $4000 tax credit. Be careful when purchasing an electric care from Sager. read more

**** Bait and Switch Scammers****** I've been trying to buy a ranger truck here for over a week at MSRP , Ed the salesman was very rude , found a car at MSRP on truecar.com and they will not honor the price ,*****Buyers Beware ***** This dealership only wants to charge you over MSRP and get us absolutely much money from you as possible , there is plenty of other dealerships around please don't go to this dealer and get your timer wasted like I did , there are only out for your money nothing else , not to help , what a shame with the owner name on the building , it's not covid anymore , was better with the old owner , guys do not need to charge over MSRP to keep the doors open read more

Sager Ford - Auto Repair Near Me - Saint Helena, California

I was shopping for a Ford Maverick XLT, and contacted this dealership with the options I wanted. I was told that a vehicle meeting these requirements was available, and I put down a $1000 deposita-charged (per dealership request) on my credit card. The truck did not materialize, so I asked for my deposit back. The dealership delayed processing the refund for several weeks, then(after several phone calls) returned the deposit, less a $29 'credit card fee'. During this time, I was called several times by this dealership trying to sell me another truck. Since none of the vehicles offered contained the options I wanted, I declined. I have since purchased a truck through another dealership. I suggest you avoid this dealership. read more

From start to finish, all interactions with the sales and financial team at St. Helena Sager Ford were nothing but positive. I do want to give a special shout out to my salesman, tarek. He patiently answered all questions to my satisfaction without making me feel uncomfortable. Having dealt with two other dealerships, I made my decision based on my initial discussion with Tarek. I would recommend this dealership and in particular working withTarek to anyone looking to purchase a Ford. read more

We went to Sager Ford to buy a used car and spoke to Alex. He was really helpful and honored the price we saw online.

I had an amazing experience at the Ford dealership thanks to Yusuf and Tarek. From start to finish, they were professional, friendly, and genuinely helpful without ever making me feel pressured. They took the time to answer all my questions, explained everything clearly, and made the whole process smooth and stress-free. You can tell they really care about their customers and take pride in what they do. If you're going to this dealership, definitely ask for Yusuf and Tarek -- top-tier service all around. read more

Amazing customer service I went to this brother named Yusuf as well and he was very helpful throughout the whole process.

I purchased a very gently used 2022 vehicle from Sager Ford recently. Before I even left the lot, I realized the AC was not blowing cold air. I was immediately alarmed and rightfully upset so the manager, Alex, came out and told me he was "confident it was something simple like a fuse issue" and that he would "take care of it and cover it." We don't live in the area and he said that he understood that and wanted it to be convenient for us and if we took the car to our local Ford dealer he would cover the issue to be fixed there. So we got home and took our car into our local Ford. Our car sat at the shop for almost a week because Alex was extremely difficult to get ahold of and kept saying he would get back to both myself and the local dealership. Finally after I was able to get ahold of him, he claimed he "never said that" and refused to cover any of the cost of repairs. He only offered to pay %50 if we drove it back to their location and stated he wanted to "pay his service people instead of theirs." Alex was only concerned about himself and not concerned about keeping his word or business relationships. He said I was "lucky he was trying to help me out because no one else would even offer to do that much." He also bluntly admitted that they don't check their vehicles thoroughly before they are sold. He stated they "didn't check if the AC worked" as this isn't a safety feature of a vehicle. Unfortunately it seems Sager Ford is comfortable selling broken vehicles to people and the manager is a liar. Do not trust these people to fix your vehicle or buy from them! read more

These guys ROCK! This is the second car I have purchased through them and I could not be happier! These guys have taken 2 of my impossible (financial) situations and made it all work in an affordable way. I love my new (battery) car!! If you are looking for quality vehicles and a decent price with a prize winning team of salespeople, Sager is your dealer. Sager is my dealer for life now :) read more

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They are not transparent to their dealing with the customer and they have a dealers mark up that came from nowhere which is unnecessary add-ons to your car price. I purchased a car from this dealership, and I have a trade in which was priced by carmax amounting of $7000, and they are getting my car at $6000. in return that I will be giving me a GAP of $1000(free) to get even with my car's value from carmax.....but i did not notice during finalizing the purchased that the GAP was added to my Loan...I feel that I was being tricked by them of the price that they offered me and I was also in a hurry at that time because I have my two kids with me......to be continued because there is a lot more negative feedbacks during my transaction with this dealership. I would not recommend this dealership... read more

Outstanding service Coffee is the best kind clean restrooms I value these aspects Service is little long but it's ok grab a coffee and go explore new vehicles read more

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Started the visit looking a mustang gt, the car had scratches and dents that was not on the pictures and not mentioned in the descriptions. When I had mentioned those scratches and dents he asked if I did them while looking at the car. During the test drive the car was in a transport mode, which didn't let the car go above 50mph. And the sales person tried to fix it but they didn't know how and their mechanics were not available to help. During the negotiations we told them specifically to not run the credit unless we agreed to a price. The salesperson after filling out the credit application joked that they are now going to run the credit and smiled then stated that he was joking, he wasn't. Then in the middle of discussions the sales person outside messed with the settings to let the car open up more but with no guarantee that it wouldn't come back they left that car on and we stopped the negotiation to complete the test drive. During that test drive someone ran our credit and we got a notification that it was ran. When we got back to the dealership the salesman that was with us had no idea what was going on and the geriatric sales associate told us that despite the dents and the possibility of the car not functioning correctly there was no way to budge on price and said that it was "crazy that we would ask a small discount". Feeling he was just insulting us at this point and never apologizing for running the credit when we specifically asked not to with us not even being present. We left and disappointed in both the service and quality of care that this place provided. The fact that they claim customer satisfaction guaranteed is the most absurd thing that I have ever heard. Don't go here and don't give them your information. If I could give this place 0 stars I would. read more

I have never written a review in my life but the heinous experience I had at this dealer should be known by all so no-one has to ever go through what I did. Upon arriving at the dealer we introduced ourselves and selected the vehicle we would like to see. We went outside and found the vehicle and started to take it for a test drive. Upon the first 10 seconds of the drive the screen read that it was in a transport mode and the vehicle is limited, it needed to be reset by the dealer. I informed the sales person who accompanied us on the drive and he stated yes he also saw the message. On that same drive I told him I test drove a different one at a different dealer and it feels very wrong I believe due to that limitation that the screen displayed. Upon stating this the sales guy kept stating there is nothing wrong with the car its brand new and that's how it is. That should have been my first warning that these people are liars. We went back to the dealer and the "manager" or head guy that day went up to the salesperson and we could overhear their conversation. The salesperson that was on the drive with us kept saying "HE states there was a message, HE states it drives weird, HE states the car isn't fully functioning" As if he didn't just admit to seeing the error message with his own eyes just 10 minutes before. Another gentleman who was hispanic came out and said he would test drive it to see what was wrong. While we were waiting that "manager" came out and stated "Where is that guy? I don't trust him at all, did he steal the car? I am going to call 911 on him because I don't like him." Whether joking or not, those kinds of comments should most certainly not be made in front of customers, especially since they could be taken as extremely racist and he deserves to know what comments are being made behind his back. We drove the car again once he returned and same problem occured. They all then started running around like chickens with their heads cut off and eventually they stated they will call someone to help while we discuss numbers. I mentioned some questions I had about the vehicle and some concerns, one of which being the interior. I stated "I don't know about the interior of this vehicle, I think a camry has a better interior" He then stated "then why don't you just leave and go buy a camry?" For a dealer that had no customers all day on a Saturday, what a great statement to keep customers. We went inside and started to fill out some basic paperwork. I could not have made it any more clear to this sales person to NOT run the credit until we come to an agreement on the price and he acknowledged every time, soon I will learn that was a lie as well. Once some forms were completed with our basic info he then looked at me and stated "ok I'm going to run the credit", I then looked at him bewildered by this comment and then once he saw my face he then started to smile to relieve the tension as if it was a joke, I should have walked away at that very moment. He then stated he was joking, he wasn't. We were then informed the car was ready and good to go. We then drove it and it felt a lot better. Third time's the charm I guess even though I don't know why a car is sitting on their lot when it isn't ready to be sold. We came back and my wife got a notification that the credit was run during the test drive. At this point I was furious, they then all denied they had anything to do with it and it is impossible and they could never have done that. I then showed them it literally states their name on the notification and they started brushing it off and only then barely apologized. The salesperson stated he gave the papers to their finance guy and just left it on his desk without communicating. Countless things could have been done to prevent this but nothing was. How can you be that incompetent? Imagine telling someone to not do this one specific thing countless times and 20 minutes later they go and do that one thing, what does that say about them? We then started discussing numbers. I can completely understand if we cannot come to an agreement on the price, that is not a problem, but when I mentioned that the vehicle had multiple scratches and a dent for being "brand new" the salesperson stated "no that's impossible, did you guys damage the car with your elbows or something?". Once again we gave them all straight faces then they started to smile, sorry I don't find being accused of crime funny. We then couldn't come to an agreement and we left, should have done that hours ago. Only one person then apologized for the credit and with zero sincerity in his voice. This place deserves to be sued and run into the ground. I wouldn't buy a car from them if it was the last dealer on the planet. Do not go here and don't even think about giving them your information. To say this was the worst dealer I have ever been to would be the understatement of the decade. read more

The sales and management team are absolutely awful. One of the worst customer service experiences. Avoid like a plague! I filled out the inquiry online for Hyundai Elantra. The salesman called me back and provided all the information. I explained that I'll be financing it without down payment. He mentioned that he has an amazing Honda Fit, but will definitely work with me to get Hyundai Elantra. Less than an hour later he texted me that there was a recall on the Hyundai Elantra, but the part is available and he "ordered it for us". I explained that I live more than two hours away, but will come as soon as they qualify me for specific monthly payment for this car. The next day a finance manager called and took all my information. He also offered me the same Honda Fit and I once again explained that it won't work for me. He said that there's no such thing as a "soft credit pull", but if I don't buy from them and buy from another dealership in 45 days it will not show up on my credit report. He then said that he will call me back with the results of whether I was able to get loan. He and the salesman then disappeared for the next three days. I kept texting them and they ignored all my messages. I eventually got a response from the salesman saying "you mean they didn't tell you that the Hyundai Elantra was sold yesterday? But we do have absolutely fantastic, amazing, the best in the world just got you Honda Fit. When would you like to come by and look at it?" I was absolutely furious. They lied to me at every point-everything from "hard pull" vs "soft pull" of my credit report to ignoring all my communication. The finance then called me and said that I misunderstood and it's absolutely impossible that one of their salesmen will tell someone that their credit won't be impacted if they bought at another dealership, and all their other lies. He then once again promised that he will work with me to get me a perfect car. And once aga disappeared. I got a letter about a week ago that I didn't quali for any financing. I asked about specific banks who approve at over 18% APR interest. One of the most creative liars I ever caught in my life. Buyer beware! DO NOT BUY FROM THEM!!! read more

After learning that the owner has fired the individual that sent inappropriate messages to me, I feel the need to update my review. This dealership takes customer service to a whole new level. read more

I purchased a new Ford F150 Lightning this year, and so far, I've been very pleased with it. However, the right rear tire started locking up at low speeds, particularly when I was making a turn. A warning light came on that was new. So I stopped in to the service department to see if they could help me identify the warning light on the dash. The service manager, I assume, since he wouldn't give me his name, couldn't be bothered to even walk outside to look at the warning light to tell what it was for. He seemed to have no interest at all in helping a long time customer identify what the problem might be. I've been buying vehicles and having them serviced at this dealership for many years. A year or two ago, the dealership was taken over by Sager. The opinion in the community is that the service has really gone downhill. The service manager was rude, and completely disinterested in helping. He told me he could have someone take a look at it next week. Now there is a banner out front that says they're now under new management. For a service department in a small community, they seem to have no passion or interest in helping loyal customers. I called the dealership in the next county, and they made time for me the next day. I would not recommend Sager Ford to anyone , and I will not be returning. read more

Five stars! Miguel has excellent customer service skills. He is personable, direct, knowledgeable and friendly. The feeling of Old world values, where the customer is number one! Thanks Sager Ford! My buying experience with Miguel was exceptional! read more

I purchased a new Ford Mustang from Sager Ford. The experience was awesome! Very customer oriented! low pressure, great money for my trade in! thank you Alex, Cynthia and Steve you were so helpful and friendly! I also had the opportunity to meet Mr Sager, very friendly! Cynthia called me twice after my purchase to make sure everything was going well with my purchase and offered to answer any questions! read more

This was a wonderful and easy experience. We have bought many vehicles over the years and this by far was the best and lowest stress purchase we've ever made. Thank You, to all the amazing people at Sager Ford! read more

My husband and I were very pleased with Eddie and Cal's honesty and their willing to work within our budget. They made an effort to find us an honest price and listened to our needs. We had been to 2 other car dealerships and didn't feel heard. We are extremely happy and we are going home with our new truck. Thank Eddie, Thank you Cal for your honesty and integrity. read more

Great people, came through in time of need to make sure I was well taken care of for a new ride, even staying after hours. Manager, finance and everyone there read more

Sager Ford - New ride to get through the storms and future to come - Auto Repair Near Me - Saint Helena, California

Great costumer service and excellent prices. Bought my 2nd car from here. Highly recommended Super team! read more

Things were going on with Miguel I was not aware of. To say they made up for it would be an understatement. We bought a new F150 lighting Platinum. We were treated so well and the experience was amazing and flawless. The Truck is a dream. I loved dealing with Cal and Miguel. They both know their stuff and it was Cal who steered me to go electric. Once he opened the door for me to look I was hooked. Thanks guys. read more

This was my first vehicle bought from a dealership and they made it a great experience. Throughout the process I was able to meet most of the team and everyone was very kind. I showed up an hour before closing and was able to complete a trade in and leave with a new truck. Thanks again Sager Ford!! read more

If you are like me, you hate buying cars, the process is usually stressful right? Not so at Sager Ford. The owner at Sager is a veteran in the industry and he really cares. He has done everything to eliminate stress and worry and they really listen. In an age where everything revolves around the bottom line, Sager is refreshingly honest, straightforward and friendly. It's worth the drive to save $$'s and you will never buy from anyone else. He helped me buy back my lease and got me into something way more affordable. He treated me like family, thanks Mr. Sager, visit me in Fresno anytime, lunch is on me! read more

I had been searching for a cherry, pre-owned pickup truck for a while and couldn't be happier with my choice and that I bought it at Sager Ford. I felt treated as if I had bought their top-of-the-line brand new vehicle and paid full sticker- though I did neither. Ed (sales) is a straight shooter and arranged for a driver to pick me up at home (an hour away) the day I took posession and had my truck waiting for me, detailed and spotless. Jim (finance) made the paperwork clear, painless, and efficient. Cal Sager negotiated like a gentleman and we shook hands. This is an honorable dealership and I am happy to recommend Sager Ford. read more

I do not know what the scam was/is but we would NEVER again bring a vehicle in for service. In DECEMBER (111 Days AGO) we brought our vehicle in for an oil change. It is a NEW Ford with 39,000 Miles. I was amazed to be called and told that the Engine was bad and would need to be replaced under warranty. Wow, OK, surprised that a Ford with 39K miles would need a new engine, hadn't noticed any problems with the vehicle, but was pleased that the dealership was taking care of it under warranty for us. They provided a loaner vehicle. Over the next 3 MONTHS, we were told that they were waiting on FORD for the warranty, their was no engines available, yada, yada, yada, insert excuse here. Meanwhile I am paying a large car payment for MY car that I cannot use! Enough was enough, we showed up at the dealership to find out what was going on and when we would get our car back! We were told that they had not yet had time to take it apart and send in a warranty request to Ford! In fact they had done NOTHING other than the initial oil change over the last 111 days. Yes you read that right. What is worse is they told us there were other cars in similar situations! We took our car (amazingly it drove out under it's own power) and took it to a new dealer to find out what is really going on. Needless to say the new dealer was a bit disturbed at the chain of events. If the service manager worked for me he would be fired on the spot. The GM wouldn't be far behind. This is NOT how a dealership acts. I do not know if this was some attempt at fraud, gross mis-management, or just simple stupidity. Or maybe they had lost their Ford Franchise....? Hmmmm.... Trust here is gone. Whether or not I buy another Ford is still up in the air. Regardless it will certainly NOT be from these clowns. read more

Miguel was wonderful. He listened to our needs, was quick to respond, and made the car buying experience painless. He worked tirelessly to help make the deal happen. It is one of the best and easiest car buying experiences I have ever had. The whole team did a great job. I would highly recommend Miguel and Sager Ford to my closest family and friends. read more

Such a great experience with this dealer. It's owned but a husband and wife and they are amazing. They put in a lot of work for me to get a good deal on the vehicle. I can't suggest this dealer enough. If you are in the market for a new car, I would 100% recommend going here. Even if you live far away it's worth the drive. Top notch customer service. I will go to them again and again. read more

The Sager Ford team went above and beyond to help my wife to get a new Ford Bronco. It's nice to go into a dealership and not have to haggle for hours and hours, they have their s**t together and do a great job. Thank you Cal and Rufina and rest of the team. read more

Put a deposit down with Ron when it was Zumwalt Ford, before Sager bought it. Put a deposit on a Ford Raptor in October. No allocation as of yet, no big deal, nobody's fault. But with Ron at Zumwalt Ford I was promised the vehicle at MSRP. Now, the vehicle will, when it is built, be sold at a markup. Zumwalt--No markup. Sager-- Markup. read more