Currently working with an investigator with the attorney generals office. As this failed realty…read morecompany manages a property of an owner who's not in state. This company refused to complete repairs in my unit that's caused me homelessness and carelessness. I do plan to continue my complaint with the investigator. However, since my illegal eviction I'm positive the true owner has lost thousands dollars due to there incompetence.

If you want an unprofessional group that is purposefully difficult when they are slightly…read moreinconvenienced- this is the one! I am trying to work out issues in a professional and adult manner and they are being childish and unprofessional. Ignoring questions that I send and responding with answers like "review your lease". I wouldn't be reaching out if I saw the answer in my non-existent lease (because they never sent me the updated one I was supposed to get in January of this year (yes I did ask for it multiple times)). Another great example is an email chain where every email I sent had a valid question about my water bill, which Tasheana gladly ignored, up until I finally texted them this weekend and their response was "submit this to your portal". I can go on about the issues I've had and I'm sure I'll get a response blaming me for everything because they're so perfect but this is just the 2 cents of a girl that lived there for ~15 months

Keith Farabee and CityPlace Realty Property Management are great! Keith has been managing my…read moreproperties for over a year now. He takes care of everything. The response time is extremely fast, excellent communication skills. They truly care about their clients and you notice it!! Keith is organised and always seems to keep their promises. His team acted very professional. I am very happy that my property has great managers!

Very shady, unprofessional, and the definition of slumlords. I would HIGHLY avoid renting from…read morethem. I lived at the Llanhurst Apartments and in the year I lived there the owners had changed management companies 3 times. In August my car was vandalized (a brick thrown at my windshield and it was egged). I did not get it back for 2 1/2 months and the second management company was extremely understanding that it would heavily affect my income on top of having extreme mental and physical health issues. The building is heavily infested with roaches and thankfully Kline Properties had exterminators come out but around the time City Place was taking over it was due for another round, which they never did so the bugs got very bad. During the process of City Place taking over management the entire building did not have heat for over a week at the end of January, which was coldest month of 2026. I received one 300 sq portable radiator for my 2 bedroom 1,200 sq apartment, which is not adequate as temporary heating. I was unable to stay in my apartment and had to stay at a friends house because of it. City Place officially took over February 1st and because of the heating issue with no communication besides a paper taped downstairs well over 5 days of having no heat, I put in my 30 day notice on February 6th. They wrongly filed an eviction on me on February 19th AFTER I put my notice in and requested a payment plan. I called them, was told to send my payment plan over (even though I had already emailed them asking to set one up and never got a response?) and it would be forwarded to the owners for approval. I heard NOTHING back. I was charged $500 for legal fees, ALL of March's rent, utilities, pet fees, and etc. although they changed the locks on March 10th. It is an absolute shame the way I was treated as a young adult already struggling with financial and extreme physical health issues, and I wouldn't doubt they've done this to people in far worse situations than I am. Kline Properties were extremely respectful, kind, understanding and communicated to the building better than City Place did while they were taking over management. Please stop treating tenants like they are a paycheck. They are human beings just like you deserving of respect!!!!! I'm sure they will comment about how I still have a balance but because of above said circumstances I'm sure that would be obviously understandable to most.

He sold my house in a 5 day period and for more than MY asking price. Amazing service and…read moreconvenience

I started the property management relationship with Rob in 2012 and everything was going well. For…read morethe last 4 years or so, it has been a struggle getting monthly statements, rent money that was paid by the tenants, or even a response to my emails/calls/texts. I have been under a tremendous amount of stress because the last time I heard from Rob was August 14, 2025 and the last time he sent me rent money from the tenant was November 10, 2025. I had lost my job for a period of time but finally found work and then my boyfriend recently lost his job. I've done my best to stay afloat and have put so much time and money into the house that I have really been working to keep it. If Rob was sending me the money from the tenant I would be fine, but I cannot afford to pay our rent and the mortgage anymore with only 1 income. The house was vacant last year and cost me quite a bit of money and I explained my struggles to Rob multiple times. He is a licensed real estate broker # RC51800090 and legally responsible to hold funds in trust when accepting them from a tenant on behalf of a property owner. He legally cannot participate in deceptive practices when doing business as a licensee. I have documented all the times I've attempted to reach him with no responses. If this happens to you, file a complaint with the Office of the Attorney General for the state of Indiana and include the license number above. They will investigate the matter and my hope is that he will do the right thing or lose his license so he cannot do this to anyone else.

This company is a joke just like most major scams nowadays. This company scammed me out of our fees…read moreTWICE. with no legitimate reason or communication. They NEVER ANSWER you if you reach out. Life is hard enough and this is just another digital SCAM. DO NOT RENT FROM THEM.

HORRIBLE CUSTOMER SERVICE. applied for a home and we got a response a day via email. can never get…read moreanyone on the phone.

We haven't had working plumbing in our rental for 2 days. There is something wrong with our pipes…read moreand both of our toilets are completely clogged and our bathtub is clogged and filing up with shit from the toilets. When we use our washer the tub continues to fill up to the point of overflowing. They refuse to answer their phones. This is an emergency maintenance situation. We have not showered in 2 days. We have to use the bathroom at businesses close to our home or at our jobs. They have not offered us anything like paying for a hotel room. I have an animal that was just diagnosed with cancer and is unable to hold her bowels. I have to wash clean blankets etc. for her every day. This is the worst company I have ever rented from in my entire life. Flagrantly negligent. We are ending our lease early and moving ASAP. Do NOT trust this company.

They are very responsive, easy to communicate with, and willing to collaborate to get to a…read moresolution. Their relaxed nature put my clients at ease, and made for a smooth closing. They even followed up several times post closing. Thanks! We really appreciate your efforts!!