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    Safeway Tuckpointing

    5.0 (2 reviews)
    Open Open 24 hours

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    4 months ago

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    North Shore Masonry

    North Shore Masonry

    4.4
    (20 reviews)

    Poor Communication and Shoddy Work. They elected not to fix/finish job…read more A simple outdoor stair repair - a landing and ONE step - that should have taken 2-3 days dragged on for five weeks. Communication was awful--they rarely showed up as scheduled, and I was never updated on progress or tile design choices. I explained clearly how the tiles should match the existing pattern, even noting size differences. The workers nodded, but the final layout was random and nonsensical. When I asked them to redo it, they still arrived unpredictably, leaving me unsure when--or if--the job would be completed. The grout work was uneven, with gaps that wouldn't withstand weather, and some tiles were chipped during cleanup. They even missed areas hidden under flower pots. Despite repeated requests, the office offered virtually no updates, leaving the project frustrating and chaotic. After showing them photos of bad grouping and damaged tiles, they told me they would not be returnining. This should have been an easy job, but it was handled poorly from start to finish. I cannot recommend them.

    North Shore did an amazing job replacing an entire wall of brick veneer that was degrading on the…read moreside of my house. The new brick seamlessly matches with the existing brick and you can tell that a high level attention to detail was used to complete the job. There were a few hick-ups along the way but project manager Luke and crew lead Roman went above and beyond to make certain I was informed throughout the process and that I received the best value for the work that was done and they even threw in a few extras. I wouldn't hesitate to contact them again if I need other masonry work done to my house in the future.

    Safeway Tuckpointing - masonry_concrete - Updated July 2026

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