We (my wife, our two children, and I) recently joined the 7-Day Maritimes Mosaic Tour (PEI) with Safeway Tours. Our tour guide was Lemon, and our driver was Carson. We were also very impressed with the tour bus, which was modern, clean, and comfortable throughout the trip. We would like to express our sincere appreciation to both of them for making this trip such a memorable experience. Lemon did an outstanding job throughout the tour. She provided clear and informative explanations of each attraction, managed hotel and restaurant arrangements efficiently, organized bus seating smoothly, and engaged with all participants in a cheerful, friendly, and professional manner. Carson also did an excellent job. He drove safely and smoothly, ensured we arrived at each destination on time, and handled luggage loading and unloading efficiently and professionally. Thanks to their dedication and hard work, our family had a wonderful time and thoroughly enjoyed the trip. We are truly grateful to Lemon and Carson for their excellent service and for helping create such an enjoyable vacation. Brian read more

We recently participated with Safeway Tours n the 1 day tour to Ottawa for the tulip festival. The bus was on time, clean, A/C was working, washroom. We would like to give the thumbs up to the tour guide. She was very professional , polite and accommodating as soon as the bus arrived. She had all the passengers line up, distribute assigned seat numbers as we boarded in a very oddly manner. She took the time to help the seniors individually and made sure seat belt were being used. She also explained the days itinerary in detail and answered any questions in many different languages. From our travel experience for many years she is what ALL tour guides should strive to be. Thank you Jasmine. read more

Safeway Tours - Tours Near Me

Simply the best. Punctual pick up/departure, outstanding service, super comfort! All my cousins, aunties, and grandparents had gone on Safeway tours when they visited Toronto. All had a spectacular time. Would def do it again! read more

For any Canadian who truly values the historical fidelity and the depth of detail one can have for a setting such as the glory of our dominion, however local or grand, a tour guide's duty is to ponder one's own curiosity in a country that it values, thus germinating a seed of appreciation and going further in knowing the aspects of Canadian culture and heritage. During our trip to the Maritime provinces, at first glance, our tour guide and driver seemed competent in their respective fields, but if one were to examine their credentials, one would realise that they are rather built as a house of cards. Our tour guide, Daphne (her English name), however amazing her polyglot skills might be, carries a deceptively creative display of a variety of apocryphal stories that seem to contradict the historical narrative of general Canadian history. There is no mention of the European wars that culminated in the bicultural identity of the nation she so confidently espouses. Now, one does not need to know every nuance of Canadian history, as long as one can express one significant event or story to truly capture the intricacies of the layered and dynamic values that spurred Canadian identity. For one, she recounts an oversimplification of the European wars that happened in the 17th and 18th centuries, the founding of Quebec and of New France, all the way to the modern setting that we currently live in. Another example of this occurred when we were travelling to Peggy's Cove in Nova Scotia, though there is a disclaimer to be had, she does not offer a multitude of origin stories to let the audience take their pick on which they can hold onto. Despite all of this, she showed some general displays of entertaining us with Anne of Green Gables and the author Lucy Maud Montgomery, touching on how she made a name for herself and her life story, although in a rather fast-and-loose definition. She also has a habit of not fine-tuning her vocabulary in English, hence there are words lost in translation. For instance, when we were travelling towards the great lobster statue of Shediac, New Brunswick, she engaged in a slightly problematic depiction of how the structure has been renovated over time. Between the description of the colours she gave and how the business of trapping lobsters involves such hardship, she intentionally mixed the events, drawing attention to the distortion to make a larger point. The fact that she told us in the beginning that she has been a tour guide for 29 years rather suggests she has never moved into the position of a manager or any higher-up position in the company; it goes to show that she is inept, incapable of handling fidelity, and lacks the initiative to strive in telling fascinating or compelling stories to begin with. Adding insult to injury, our driver Howard, or as we like to call him "Pink Slip Howard," has a familiarity in engineering a Trojan horse. Yet, when it comes to driving the coach, making turns on narrow roads plays a bigger part in the circus of tricks that he is about to reveal to his audience. Despite his driving skill, he intentionally parked in a no-parking zone. The fact of the matter is there is a sign stating that no coach or vehicle of that size can park at the entrance of the Atlantic Superstore, yet despite this warning, he proceeded to park and had the face to cry wolf when he received a pink slip. Usually, whenever we are about to be dropped off, everyone has to leave the bus, which the tour guide espouses is to log his hours during the trip. Proceeds to feign ignorance, deliberately and manipulatively engaging in a scam to garner more of a tip, despite the mandatory gratuity that we had to pay. The critical event presenting this harmless mask was the tour guide convinced everyone that his salary was in equal pairing to the ticket, saying that he had no more money to give his family. Careless as they were with their vocabulary, the crowd instinctively gave him cash because of it. This entire 7-day trip to the Maritime provinces goes to show that the crowd paying for these cheap thrills is only treating Canadian history as a Disneyland attraction ride. With only an hour to explore most towns and cities, one could not appreciate the value and the natural landscapes that North America has to offer: take a picture of this, a picture of that, and on to the next one she goes. I would recommend to anyone to avoid this company and all of its subsequent copycats. You are not being handed the best deal of your life, no matter what your frugal pride and mentality might say. I would suggest flying, going to a local bed and breakfast, and doing one itinerary for the day. The only thing that you will miss from these tour services is the amount of washrooms you will stop by. read more

The customer service from Joy, William and Wilbur was amazing. They were all friendly and welcoming. This is our second time travelling with safeway tour. This is the first time have Joy, William and Wilbur. On our trip we went to musoska. We would love to have them for our tour guide. read more

We went to a Bus Tour last August 4, 5,6 - 5 of us joined the 3 days tour to Ottawa, Montreal and Quebec. Overall I can say fantastic to wit: The bus is brand new 2025. Clean with all the seats with cell phone plugs. No smelly washroom. Used only for extreme calls. The tour guide Mr. Kong is very articulate, patient and kind up to the point helping us to take photos. He is one of the best. A good assts to the company. The driver is excellent . Their team is highly recommendable to any tour enthusiast. Kudos to your chosen staff. Best regards, Annie Rogel read more

I am Shikha Ahmad. This year we were a group of four people, took the 5 day Eastern US Tour, BNN i.e. from Toronto to Boston, Newyork, Washington, Pensilvanya. This is my second year travelling with Safeway tour. I would recommend everyone who are very systematic, would like to explore cities, sites ontime, with the narration of the historical places and finally everyday we spent night at a luxary hotel. Our tour guide Vena and the driver Carson were awsome. Vena had always smile in her face, with polite instructions in detail about our convenience, speciallu using Washroom at every place. Which is one of the most important things to consider while we are travelling. I am really happy with Safeway. Looking forward to going to other tours with them as well. Very nice, safe and cost effeicient. read more

Hi, I did a maritimes tour in July and I really enjoyed it! Our tour director was Daphne and he driver was San? (I can't remember well if this is the proper name, he is Korean I was told). He was an amazing driver! Daphne was very well organized and treated us well! She made sure we are all OK! I couldn't believe I reached PEI by bus! This is my 2nd time using Safeway Tours and will definitely join again in the future. We went to a lot of great restaurants. Thanks to Daphne! read more

I have been on many tours, and I was impressed with this tour very organized. The two people, Lemon the tour guide and the driver Jack, you've done an amazing job, very explanatory. We went to the hotel was amazing, on time. Those people I have been with for three days have been very hospitable. I recommend this tour agency, and the price was very good. read more

Just back from an excellent 3 day tour along the R. Lawrence. The brand new bus and skilled driver Carson made the long drive enjoyable. Mention must be made of Lemon the tour guide. She was very knowledgeable and gave us interesting facts about Kingston, Ottawa and Montreal. Though it was wet and cold in Quebec, her sunny nature made sure we had a good time. I would strongly recommend Safeway Tours as value for money. read more

Me & my son had a great time with our 3 days tour with Our very Nice Tour guide named Vena & our great driver Carlson.

Ill passenger peed on the bus made the bus skink and my group had to sit on the back, overpriced boat cruised ($30) for only 40 minutes of boat riding. Tour guide very loud everything overpriced and French restaurants too expensive. read more

We went on the Chicago tour for 3 days with tour guide Daphne and driver Mynor recently. Daphne is a knowledgeable and informative tour guide. Mynor is a very professional and safe driver who provided excellent service handling everyone's luggage with care and respect. read more

Safeway Tours - Tours Near Me

I had the privilege of booking a 3 day trip with Safeway tours and can say this was one of the most memorable trip experiences experienced. The tour guide Gary was knowledgeable and walked us through many key, historic sights within our tour(Quebec City, Montreal, Ottawa). The driver Carson was awesome as well. The tour was spoken mainly in Cantonese and Mandarin, so I'm grateful that many of my family members were able to appreciate the insights as much as I have. Thanks once again, I will definitely be booking with you next time. read more

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Our Niagara Falls trip with Safeway Tours to view the Solar Eclipse was incredible, thanks in part to our fantastic tour guide, Chris. He kept us informed and entertained on the ride, ensured smooth transitions that demonstrate a memorable experience . We felt informed and looked after the whole day. I highly recommend using Safeway Tours to visit Niagara Falls ! read more

Thank you very much Safeway Tours and Team for such a lovely services and a trip. It was a great trip - We took a four-days USA trip including Boston, NY, Philadelphia and Washington DC. - From Dec 26 to Dec 29. One can board the bus from various locations around the GTA. So it is really very convenient, based on where you stay. The overall journey was absolutely amazing and so punctual at every single stop. A very very special credit goes to Gary, Our tour guide and Barry, Our driver. Gary was so good at providing guided tour for every location including history, culture, foods etc. He was extremely co-operative and managing all the activities simultaneously with great ease and always smiling. Barry is also very very co-operative and smiling all the time. Again thank you very much to both Gary and Barry for an amazing trip full of many lovely memories. A very special shout out to our group in the bus. It was a thrilling experience and energy throughout the trip. Extremely professional team and brilliantly executed the whole trip considering every little detail. Border crossing was very smooth, also with great guidance from Gary for any questions from the visa officers at the office, taking regular intervals throughout the trip, excellent locations for food options. We have stayed at extremely good hotels for every single location. And I forgot to tell you the most important point of the whole experience - The bus was brand new, and driver was so good, the whole journey was so relaxing and pleasing with a great weather (as a bonus) and very nice scenic views everywhere. Also the price for the trip is very very reasonable, with the type of services and hotels we have enjoyed. I will cherish these experiences and memories forever! Highly highly recommended, without any doubt. Again Thank you very much Safeway Tours for such a lovely, homely and family-friendly experience. Looking forward to our next adventure with you. All the best wishes. Lots of love, grateful and thankful!! read more

We are on a day 5 of a 7 days East Coast Trip Jun1 to 7, 2024. Tour Guide Truman & Bus Driver Wilson are very friendly. This is our first bus trip with 3 East Indian & it's the worst part of the trip to have these 3 disrespect individuals. As soon they sat down they immediately move their seats all the way down & don't care about how other people sitting behind them feel. Not only that, they also have very strong body odour. After they one I had a talk with Truman & asked to not sit close to them cuz one of them was coughing all day without a mask. Truman handled the situation very professionally & moved us away from them on day 2. Every day these 3 idiots have to be the last one to get on the bus & some time late coming back on the bus & made everybody to wait for them. They also left a mess on their seats for the bus driver to clean & often talking on speaker phone. Extremely rude people. I can only give 3 Stars for this trip due to these 3 idiots. I advise Safeway Tour to investigate & black list them & should never welcome them back so others can have a better trip. read more

Very nice and helpful staff, the buses are new and clean. Have been to Fallsview Casino and Eastern Canada Three days tours with them. And the fare is very reasonable and affordable. Highly recommended! read more

How can someone get from just about anywhere in the GTA over to Fallsview Casino Niagara and then back again for the total cost of about dozen donuts? Well, you can take a $10 return trip on a Safeway Tours Casino coach from numerous GTA locations to/from Fallsview. No need to worry about driving. The only requirement is a PAC (Players Advantage Card) in advance. Is this is your first time/trip? No problem. It will just cost a little extra the first time as per these rules: Casino bus schedule effective Jan 16, 2019. First 5 rows on the bus are $45 per seat each way. Fees for Elite, Premium, Platinum cardholders can be waived. The bus fare for regular Players Advantage Club (PAC) members is $10 each person and free of charge for Elite, Premium, Platinum or Gold card holders. For guests without a PAC card, $30 (non-refundable) bus fare applies. Participants must be over 19 years of age, and a valid government-issued photo ID is required upon boarding buses bound to the casino. The staff on the bus are professional and courteous. Enjoy your return trip! read more

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I went from holiday Inn I think on college street too Niagara Fall. You reserve a seat on the bus with Safeway tours for the scheduled return trip which requires $45 and gives you $40 free play credit when you arrive at casino. I turned my free play $40 into actual pay of $29 which is not really great but hey your paying too xome too the wonder of the world Niagara Falls. I learned that if you leave the casino too take a break in the halls and check out the shops when you come back too casino the machines may turn rogue on you and not win anything quickly taking back the $29 I cashed out with. They should look into a seating area for casino trip people only because as I was approaching the bus somebody yelled at me do I think I am better than them which was a little intimidating. read more

I don't usually write reviews but this company deserves my time, I recently went to a concert at Fallsview Casino, but don't want to drive the 3+ hour round trip, and pay a hefty parking fee. So a friend recommended that I take "Safeway Tours" Buses. I called their Office to book 4 person and which day and time. Their office staff was very friendly, professional, and courtesy. They made all recommendation to take which time of bus I should take so I won't miss or be late for my concert, and which bus to take back. On the day of the concert, I arrived on time, parked my car at their designated area, and didn't have to wait long before we were greeted and sat comfortable on their bus. The seats were CLEAN, comfortable, and the tour guide was pleasant explaining the process to us. They had WIFI on their bus, charging ports to charge up my phone for the concert, and the ride was smooth and safe. Returning after the concert was effortless, I lined up, climbed on the bus plugged in my phone to charge, took a nap and we were back to where we parked our car. The experience was excellent, I skipped the stress of driving, and the fee was very reasonable, with promo chips from the Casino. I would definitely recommend anyone planning a night of fun or a weekend getaway to use their service. On my next event at the Falls, I would definitely use Safeway Tours again. read more

Safeway Tours - Tours Near Me

The bus driver told me to stop playing my harmonica on the bus, but did so in a very rude way. I'm a senior and play soft romantic oldies. I stated that I played on other Safeway trips to Niagara and had no issues and asked him if it was company policy. He refused to provide an answer. Not exactly the "gentle touch and the pleasant journey experience. Is it? read more

Very racist company, sorry but there's no nice way to dress my opening statement up to make it more palatable. They show preferential treatment to Asians (Asians of the world -I love you, this is nothing against you!). Don't take my word alone on this, there's many other reviews online with similar accusations. I've taken the Fallsview bus many times, it's never a quality experience but that's usually down to disruptive or inconsiderate passengers. On my latest trip home tonight, the bus detoured due to the Gardiner Expressway closure this weekend. As a result of the detour, the bus literally passed my home but that's okay because I know the rules -no unscheduled stops, right? Apparently I was wrong, because a few minutes later the driver stopped and let several passengers off at an unscheduled stop. Naturally, I asked the driver "why didn't you tell us if you were making stops? I could have stopped right by my house" then what followed was like a bad Monty Python sketch -as people passed between us to get off at the unscheduled stop, he said "no unscheduled stops" -Then what the heck are we doing right now, then? So, to summarize, screw Safeway Tours, you once again showed your true colours tonight. The sooner you lose the Fallsview contract, the better. read more

Raised fare to Fallsview again. Used to be well organized with competent hosts who called names of those who reserved seats. Hope they get better soon. read more

This company deserves less than one star. Yet again they have raised their price to $50 in just a few weeks since raising it to $45. But, people are smart. Already a noticeable difference in the buses. Way less passengers than before. read more

Safeway Tours is a Chinese bus tour operator that provides daily bus tours to Fallsview Casino. First off you would call into their customer service line (416-593-0593) to reserve a seat. The cost is $7 round trip for regular Players Advantage Card members and free for Elite, Premium, Platinum or Gold card holders. If it's your first time, the fee is $35. The trip takes approximately 2 to 2 and a half hours depending on where you get on and depending on traffic that day from the Scarborough/Markham area, there are numerous pick up/drop off locations around the city. Positives: * There are numerous pick up/drop off locations around the city, it's a cheap and convenient way to go to Fallsview Casino (it's $7 round trip unless you have a Elite, Premium, Platinum or Gold card which means the trip is free). * Buses depart back to Toronto from Fallsview Casino approximately every 2 hours around the clock with the exception of the morning. * The buses are new and modern with clean bathrooms. * Free wifi. * At the end of the trip they don't ask for tips like their competitor Taipan Tours. Negatives: * No real negatives. read more

Safeway Tours - New Tour Bus - Tours Near Me

We have currently used this bus Sept. 3rd at night going to Highway 7 and Yonge. On the way back we got stuck in the highway side road, because something leaking from the engine, that's what the driver announced after 15mins of our stop in the dark, without lights, YA RIGHT!!?? Well maybe to be cautious, safety should ALWAYS be prior to departure , not after , half way!! Absolutely ridiculous!! We left at 8pm reached to highway 7 Redmaple at 11pm.!!!???? ONE HOUR waiting on side road of the highway with AC OFF, Lights switching on/Off, bathroom lights were off, they left the emergency windows open because some of us were getting claustrophobic with NO Air inside the bus. The bus driver would not open the door!! OMG!! Are you kidding me! There were mainly seniors on the bus. The agent was so RUDE, disrespectful, she had a MAJOR Attitude!!?? She did not apologize or anything!!?? First she said we 'll be waiting 40mins then it was for WHOLE HOUR!!!?? We want our money back!! I don't think we'll be back!! Not worthed!!!!!!!! read more

Reserved my spot on the bus days ago over the phone, waited at the Richmond hill location outside of Tim Hortons on red maple road (as per their instructions) bus drove by 3 people and as we chased the bus, it drove off. Called the operator and nothing was done and essentially just told us we were in the wrong spot. What a waste of time and essentially served no purpose of me giving my details to her to "reserve" a spot read more

I don't usually write reviews but i have to say i am extremely disappointed with Safeway tours with how they operate. I have booked a bus seat 2 days ago at 9:45 am, and i get there at 9:35 am, i see a bus that has a complete different logo and there was no mention of safeway tours on it, so i thought this is a different bus, and a lady who is making sure everyone on board matches her list, sees me standing in front of her, and she doesn't even mention anything or ask whether i was here for the safeway tours, because i am under the assumption this is a complete different company. So i am standing in front of the bus and waiting until 9:45 as i thought the safeway tour bus was running late, and this bus departs at 9:45, and still don't see the other bus, and when i called in the operator, she mentions that this was the bus, and that i missed it. Here are my concerns: 1- why don't you advise your customers that you operate under different logos ? Your safe way tours logo is all over your website and even your app. So why should i be sitting and guessing whether it's you or not ? 2-why did your lady who works in the bus not make sure her list number matches the people sitting in the bus ??!! My name was on that list and she did not do her job properly! 2- all they could have done for me was to re-book me for the next bus, which is an hour late, and i could very much likely miss my trip bookings because of that delay. 3-where is your true care for your customers ? This is one perfect example to show how much you care about your customers, but you even messed it up, again! Now i am sitting and waiting for my next bus, very discontent and writing this review because of how much disappointment i feel about this company. read more

Absolutely the worst group travel experience! The tour guide was unprofessional, didnt have any knowledge of the areas we went to. The moment my mom and I decided to not join the group meals, simply because we wanted to try out better local food and drinks, the tour guide became extremely offensive and made every effort to get rid off us two ladies. If you want to have a relaxing, pleasant and meaningful travel experience, DO NOT join Safeway. Otherwise, it's a complete waste of money, time and energy. read more

I recently used Safeway Tours for a return trip to Niagara Falls. The cost is $20 return without a PAC card or $8 with a card. Once you arrive at the Niagara Falls Casino, they ask if you would like to sign up for the PAC card. It is free to sign up and means the next trip you take there is $8 instead of $20. Signing up to the card is simple, all you need is government Photo ID and they issue it on the spot. They don't force you to sign up if you don't want to, it's your choice :) The service was great, it was on time and very punctual for both of my trips. Ensure you call at least the day prior to make a reservation. You are designated a return time for your bus ride back however can change the time if required and get put on 'standby' for a different bus. I took the bus down, stayed 1 night and took the bus back the following day with no trouble at all. If you need to change your return bus time, you need to ensure you check in with the Safeway stand to specify which bus you would like to take and they will alter your ticket accordingly. I'd highly recommend this service as its very affordable and easy, with lots of pick up locations. Be sure to book ahead, have Government Photo ID and have your $20 cash ready and you'll be all good :) read more

Wanted to get to Niagara without having to drive myself or bugging someone else for a lift so a friend said take the casino coach. Good idea right $30 for a return trip to Fallsview Casino. So I call them up and arrange a pick up from near where I live. Their website has a map which allows you to see where the closest pick up point is and also see the schedule which is actually quite regular. The telephone service was quick, arrange a reservation time and the only bad thing was getting a strict warning to "not be late" which I thought was not at all needed. So the next day the coach was on time, quickly boarded and off we went, with two more pick ups on the way. The coach itself was nice, and with the hot weather we been having it was nice that the coach was cool. My only bad point of the coach was the silly idea of playing a movie when it would never finish in the time it takes to get to Niagra. They would be better off playing some sports or in my case an instruction video on how to gamble properly! On arrival to Fall view Casino the lady on the coach asked if I wanted to sign up for the PAC card, this basically means that any time I wish to return it will only cost me $5 return to take the same coach journey! Bargain basement! Only catch is you do have to spend sometime in the casino losing money lol; which is what I went ahead and did. Overall it is a good service they provide, very regular from early morning pickups to late. They do when you arrive give you a time to return, and since they want to keep you at the casino really long the return time might be too late. You can however request an earlier coach which is what i did by three hours. Your free to go check out the falls and anything else in Niagara, but once you got that PAC card make sure you take sometime to use it on the machines or at the tables in the casino. Even after losing a couple of hundred bills to the slots and roulette they didn't check mine on return. Will probably go again once I have practise my poker face in the mirror or banged my head to become autistic. read more

Terrible. It is impossible to plan your trip to Niagara Falls using this company. This is a company that will double book their seats and just take whoever pays first. You will waste your day. Avoid disappointment and wasting time, by booking with another company that takes online reservations--same price--you'll find it. Safeway Tours cares about cash in hand, not customer satisfaction. Many Chinatown companies avoid credit card purchases to avoid cutting into their revenues. We "booked" ahead, and had foregone other options, but when we showed up, our names were not on the list and the next free bus was in 3 hours, totally wasting our day. When we called to complain, no staff had any memory of our call, even though it was 1.5 hours before. We recited all the information, and they just said, "Sorry". read more

I was impressed with Safeway compared to its competitor Taipan Tour. The bus was very comfortable. The tour guide told us that they removed an entire row from the bus so customers can have more leg rooms. The bus was chartered from MegaBus so it had onboard Wifi both in Canada and in the USA and also had power outlet in every seat. Our bus initially had some WIFI issue and the tour guide was telling the customers that we might be switching to another bus because of it. This was very unexpected from a Chinese company and it's good service. The tour guide was very professional.....a bit too much talking. Talked about every city that we pass by. As always with these Chinese tour, it's always "see as much in as little amount of time as possible". We visited 4 cities in 4 days and it felt very rushed. Also, the price is unbeatable. We stayed at Hilton hotels for 3 nights(of course not prime location), but it's very comfortable. read more

I placed a reservation on the phone to go to the Casino in Nigara Falls, for myself (Member) and 3 non members visiting from France, I was told that for the non members the fee was $30 per person, which was fine, I supposed to depart from Toronto, China town, when I arrived, I was told the bus was already full, I was confused as I placed the reservation in advance, provided my name and left my cell just in case, they had no explanation and were very rude, I called the same number where I placed the reservation, they told me that because it was a long weekend blah blah blah, then when I asked about why they didn't use a reservation sheet to let people get in the bus, "Sally" hanged up on me. bottom line, terrible service, non existent customer care, if you try them, just be prepared , you might not even be able to go read more

We took the 1:35pm bus from Yonge and Finch today to Niagara Falls (Fallsview Casino), returning at 9:30pm. It took FIVE and a HALF hours (yes... 5.5 hours) round trip on the bus - 3 hours to get there, an 2.5 hours to get back. This was primarily due to the drivers drivers taking some VERY questionable routes - they clearly put way too much faith in their GPS (? Waze), as they got off the highway multiple times, sitting in traffic on city streets instead when we could see that the highway was moving just fine. In fact, on the way home, the driver wasted 25 minutes going WAY out of the way (427 north to Finch, then west on Finch to 50/Albion Road only to go back south to Jane and Wilson for the first drop-off) - all that, just to save 5 minutes of traffic on the 401. It was so terrible that the bus applauded when we finally reached each stop. Safeway gets 2 stars for the clean bus, good temperature control, and friendly, organized service from the guide, but zero stars for anything beyond that. We won't be taking it again. Much easier and more efficient to drive. read more

Been taking ST for a couple years to head to Niagara. They excel at most but are mediocre at others. Guess if you use them on off times you get treated well, get good service. They are always on time, get to destination within reasonable time most of the time. Can't blame them due to traffic. Generally the staff is nice. But if you try to use them on Holiday/Long weekends Look Out. They can get pretty inconsiderate, irritable and just downright abusive. So be forewarned, come up with something else to do then go to the casino on long weekends you'll be happier that way. read more

I took the Safeway bus to Fallsview Casino one time to give it a try. I called to reserve 2 seats for a friend and I just before 8am for the 10:30am bus. The lady said ok, and asked we be there 10 minutes before departure. When we got to the bus stop, the hosts asked for my name, looked on her sheet, and said I didn't reserve a seat. She later called head office to check, and indeed I did book 2 seats, but the lady on the phone didn't pass along the info. The hosts were very strict with other people as well, since they didn't book a seat, however the hosts let her on. After the 4 stops the bus made, the bus was packed right to the back. They played a Disney movie for the trip too! When we arrived at the casino, the lady swiped our PAC cards and gave us 1 point towards cash back. Overall the bus service is a nice connivence. $5 is really cheap. There are outlets to charge your phone if you'd like. A recommendation I would give is reserve your seats a good 3-4 hours in advance, even the day before if you can. The bus is usually full going down in the early mornings to mid-afternoons, but the return trip is not so busy. read more

Pretty solid for casino coach. Book a day earlier but sometimes they take same day booking too. Be sure to have a PAC card it's $10 round trip with it if you don't have it costs $25 for the round trip when leaving bus they issue you a return ticket which is valid for 48 hours. Change the times at the in house Safeway booth in fallsview. The service was fast and easy I would say on return be sure your there early it's a madhouse there with everyone trying to get back be flexible the downtown bus is usually empty!! read more

Ridiculous customer service with horrible internal work processes. Trip got cancelled and allocated to another without notice. We have to call them to ask or else we wouldn't have known. On the day of, there were 3 buses total and 2 of them were taking the same route. There were 8 of us but none of our names are on any of the tour guide's attendance list. We had to wait till the very end to find out which bus is ours. Luckily, there was a bus with exactly 8 spots vacant. The tour guide decided to let us board assuming the seats are reserved for us. What if someone unknown got their dates mixed up and wanted to board as well? Then only 7 or less of us would board and the rest will go home? When we got back, we went back to the agency and the customer service people at the count didn't seem to care much. They promised that the person in charge of this incident will call us back (of course they didn't). The explanation at the time was that someone forgot to put all of our 8 names onto the attendance list but indeed we have out spots reserved. How does that concern us? Why do we care? It's your mistake! It's not the matter of reservation when we clearly paid and booked, its the matter of sorting this out or lack of. Why do we have to wait till the very end to board? Why do we have to feel so left out for their mistakes? Why didn't the tour guides do something about it? It's 7am and the weather is not ideal to wait outside for anyone. NEVER BOOK WITH THIS AGENCY. THEY DON'T CARE ABOUT YOU AND THEY KNOW THERE ARE MORE PEOPLE OUT THERE THEY CAN SCAM. read more