This Safeway is always busy. Does get crowded. Service is good. But I always do self checkout. Quality of products are good and there always have sales which good. Noise is manageable. They have a lot parking space too. read more

This has being my Safeway for many years (15+ years), but in recent years I being very disappointed with their bakery, this was my spot to get 3 leches cake but lately the quality is being going down. 3 leches is know for being juicy and very moisture and this Safeways specifically was the best with their 3 leches, they were always on point, not Sunnyvale or MV were as good as this one, but now GOD SAFE ME! It's dryer than a desert, not juice, not moister, not nothing, just another plain cake. It's like eating sand... Very disappointing. read more

Safeway management, this is a serious problem. I had a cashier who was visibly sick at the register. She was constantly wiping her nose and coughing the entire time. It wasn't subtle or occasional, it was continuous and obvious. I ended up handling my own groceries midway because I was genuinely concerned. This is on management. You need a clear, enforced policy that if an employee is sick or showing symptoms, they wear a mask or they don't work the register. I don't want to hear "it's allergies." A symptom is a symptom. Employees are not doctors, and customers shouldn't have to guess or absorb the risk. I'm saying this because I got sick, and I have long COVID and a chronic condition as a result. That's exactly why this matters. We all went through COVID. Everyone should know better by now. I cannot be expected to wear a mask everywhere I go because other people come to work sick. If someone gets sick a few times a year, they can wear a mask while working. That's basic care and responsibility. Your groceries are too gd expensive and too mid for me to put up with this. If this isn't taken seriously, I'll shop somewhere else. Fix it. read more

I've been shopping at the Safeway in Rivermark Plaza regularly since it's very close to my home, and my boyfriend and I usually go there every week. Unfortunately, we had a very unpleasant experience today with an employee named Rosemary at the self-checkout area. We asked for assistance scanning a 40-pack of bottled water, and instead of helping politely, Rosemary responded in a very rude and aggressive manner. She said, "You need to lift it. If it's hard for you to lift, how did you put it in the cart in the first place?" Her tone and attitude were extremely unprofessional and disrespectful. She then scanned the item aggressively while clearly showing frustration toward us, even though we were completely polite and calm. What made the situation even worse was that as we were leaving, she sarcastically faced us and said, "Are you sure you don't need help lifting them?" That comment was unnecessary, mocking, and incredibly disrespectful. We did nothing to provoke this behavior, and no customer should be treated this way for simply asking for help. Rosemary's attitude was shockingly unprofessional and inappropriate for someone working in customer service. I truly hope Safeway takes this complaint seriously and addresses the issue, because this experience left us very uncomfortable and disappointed. read more

This is a neighborhood Safeway . Today we visit the flower and stuffed animals sections. They have some beautiful pre made bouquets. The flowers are so fresh and colorful! Their florist did wonderful job in mix and match the flowers together. Stuffed animals are cute and we even found a Hawaiian State Fish plushie. Halloween decorations are up . The whole store is festive with fun theme. read more

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It's Good Friday and Easter is right around the corner. I'm disabled. I had to work, so I ordered our groceries on the app. My groceries were about $150 and the total with tax, delivery, tip, etc. was just over $180. There were a few substitutions that had to be made that increased my bill, but I understand that part. Driver gets here at the same time that my dad pulls up. The driver doesn't speak English and has to communicate with an app. He tells my dad that he has a delivery for Michelle and just needs an ID. My dad wanting to help lets him scan his ID, with the intention of just bringing in our groceries for us. I had cooking wine in the order, so the app immediately cancels the order. No way of fixing the situation. Driver leaves with all the groceries (his time being completely wasted). Chat services on app aren't working. They offer me a 877 number to call. It took me over an hour to get someone to pick up on that line and confirms that the order was cancelled and the items were returned to the store shelves. I'm told that I can expect a refund in 7-10 days. App still shows that my order is out for delivery, although the allotted him of delivery has already passed and now I have no extra money budgeted for groceries for the upcoming holiday. AS CUSTOMERS, WE EXPECT BETTER. If the order is cancelled, so should our purchase be. We shouldn't have to wait for a refund, since nothing was really returned. read more

This location is big, bright and organized. There are plenty of parking too. It's nice that it's surrounded by many restaurants and a nice park in the same complex. You can shop, eat and take a walk in the park in the same trip. read more

This Safeway is really nice. They redid the floors and revamped the bakery in the last couple of years. I bought two small bundles of flowers here yesterday and then put them together at home to make a really nice bouquet! The flower selection at this Safeway is pretty diverse, so I found some good flowers that I liked. read more

Safeway - Grocery Near Me - Santa Clara, California

It's a clean store, but I come here for only emergencies. Prices are high. Download the Safeway app to get it back down to "normally high prices" The clientele. You get people cutting at the self checkout. You have old ladies stealing electricity outside with those battery backup devices. Kids messing around in the isles. There is a reason why this Safeway needs a security guard. Ice cream is sometimes frozen over if you know what I mean. Like it once defrosted and then froze again. Detergents are now locked up. I'm surprised but not surprised at all. Sometimes the prices are marked wrong. Like right now, the Christmas cards are marked 75% off but will ring up full price when you checkout. Sometimes prices are straight up price gouging. Don't buy flowers here on Valentine's Day. Don't buy water here on a game day. Parking is awful here. Like I said, only come here for emergency needs. read more

Safeway - Locked up detergents - Grocery Near Me - Santa Clara, California

This is a great location!!! Store is clean & many, many things 2 choose from!!! The deli counter service was friendly & immediate!!! The produce section is huge & had items I've never seen before!!! The main complaint I have was that they only had 2 check stands open during the dinner time!!! We had 2 stand in line for a good 10-15 minutes!!! U should have many lanes open when it's busy!!! read more

I've always liked this Safeway. But, the parking is always terrible! There are a lot of restaurants and other businesses in this plaza. It's been a while since I've shopped here, but it seems like they are remodeling, so you can tell part of the floor has been scraped up, etc. The bathrooms are out of order. But some are in the customer service area. Standard fare, delicatessen, sushi, chicken wings, wedge cut potatoes, etc. read more

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this guy for the self check is so rude . He overcharged your money . Pointing at the customer with his finger .His behavior was so disgusting. He shouldn't be here to face customers. He is not service to customers, he is impertinent limited customers to checkout , and brings so bad shopping experiences to the customers. read more

Safeway - Grocery Near Me - Santa Clara, California

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This is the absolute worst Safeway or grocery store in the world. Poorly trained and always takes forever if you go through check out.

I don't make frequent trips to this particular Safeway but have found myself here more and more within the past two months. Parking typically isn't bad but there have been a time or two where I am forced to do quite a bit of walking. Foot traffic here can be bananas. Not a deal breaker but worth noting. Lmao. Aisles seem to be a lot better stocked than the Safeway located near home. This makes for enjoyable walks with my little 4yo, up and down through each lane. Would have been 4 stars but I deducted one due to the cashier/registers not picking up one certain sales. There have been many occasions where the sales/deductions weren't provided and were missed out on due to us already heading home. PAY CLOSE ATTENTION WHEN GETTING RUN UP. read more

Very costly for the quality. Organic chicken is not of better quality than Trader Joe's. But i get my Clover and bread from here. Most of the Checkout counters are closed. Self check out doesnt allow buying Alcohol and they send you back to counters which is a straight 20 min waiting. read more

Racist staff, Immelda, Rosemarie, black women with dreads who covered her name, and Joseph I have been shopping at this location for over 10 years. I come in with my own cart, I do my shopping and leave. I am always harassed, followed or being starred at and stood over while going thru self check out, and accused of stealing. Rosemarie lied and stated I assaulted her after she came into my personal space to void my transaction twice for no reason. She was upset trying to assert her authority through discriminatory actions & words and I wasn't going for it. I've had several conversations with the store manager Robert regarding the harassment, false accusations and the discriminatory behavior and actions and nothing has changed. I'm banned for being difficult according to Joseph the night manager, not stealing but speaking out against discrimination and harassment from their staff. read more

Safeway - Joseph the night manager & Rosemarie - Grocery Near Me - Santa Clara, California

I absolutely love Safeway great quality iteam fully stocked and good customer service. But I went in to get a sandwich and the girl at the deli is trying to charge me $1 for 3 pieces of artichokes. I asked when did you guys start charging. She stated we always have and it on the screen. We'll it's not on the screen and you have not always charged for artichokes on my sandwiches. I was afraid to ask for aoli. It would be nice if this was up on the board that way we don't get a sticker shock for artichokes on my sandwich. read more

Fire Safeway! Quiet, not too many people, ample parking, late hours nice workers, good deals! Nothing bad.

I go to the store on regular basis, and has convinced myself to give the store another chance. But now after my final encounter with the store manager Jennifer, I have decided NEVER go back to the store again. The stores are always crowded and short staffed. So the staff members are not there to help at all. Just pure rudeness. This is from the top manager Jennifer down to cashiers. The store was not managed by qualified manager and the business will have to suffer at the end of the day. I will give a ZERO star. read more

I was Rolling by this Safeway and I had to Stop and Check it out!!!! It's one of the Biggest Safeways I have ever seen!!! It's pretty impressive!!!! You name it they probably have it!!! Lucky for me it was Baller On A Budget Friday!!!! I went to the Deli and a 8 Piece Fried Chicken Dinner was on Sale for $5 and Sushi Rolls your Choice $5 !!!! So I bought 2 Sushi Rolls and a 8 Piece Fried Chicken for under $20 !!!! That's a Baller On A Budget Approved Dinner Deal!!! I even had the Deli SERVER Ring me out at the Deli to avoid the Long Lines out Front lol !!!! Service was Friendly and Efficient!!! The Food was Fresh and Delicious!!! This Safeway is a Baller On A Budget Approved Establishment!! read more

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This review is for the Safeway Bakery. Two stars for the cake because it did taste decent. It is not as fluffy and more on the sweeter side. I took three stars away because they did not follow directions on how I wanted the print to be large, they put the "Happy Birthday" on the wrong cake, and was late for the pick up time. Today is the Marines Birthday so in celebration, my department placed an order for two cakes for the cutting celebration. There is a tradition where the oldest Marine cuts a piece of cake with his sword and passes the slice to the youngest Marine. It is a way to celebrate the past, present, and future. The oldest is passing his experience and history to the younger generations from my understanding. A chocolate and white cake was ordered. My coworker placed the order a week before the event and was very thorough on what design and print. The day of the bakery called saying that the cake wasn't ready at 9am, the pick up time requested. The bakery didn't have rice paper for the print, so we had to pick up the cake a hour later. Luckily, we weren't doing the cake ceremony not until noon but someone else had to pick up the cake since the time changed. When the cake was picked up the writing was on the wrong cake and the design on the rice paper should have been larger for the branches. We scrambled to find someone to write "Happy Birthday" on the cake cake. Someone did it but it was so sloppy and definitely looked last minute. read more

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Amazon lockers are conveniently located at this Safeway. It's hidden on the side closest to the donuts and bagels. With all the porch thefts happening in our neighborhoods, I think it's best to be on the safe side. Placed my order on Sunday and picked up my order here yesterday with no issues. Then, went grocery shopping right after. It's a win-win! read more

Safeway - Grocery Near Me - Santa Clara, California

This is funny, but ... I'm an unhappy camper right now. I go to the store at Rivermark a lot. Sometimes for lunch, sometimes on my way home from work. Today I stopped for lunch. I really like the sandwiches. :-) I wanted to get a bottle of Single Barrel Jack Daniels. But it's locked up. So I pressed the button, and no one came (on the right in the picture). I pressed it again, and still no one came. So I went to go get my sandwich. I came back, and tried again, twice again, and no one came. There is a special price for two bottles, so that's revenue they just lost. At least $70 is a good estimate. How do I fix this? Go to customer service next time? Oh yeah, and *then* I tried to submit feedback on Safeway's website, this page: https://www.safeway.com/inquiry/contact-us.html I fill everything out, I click on the Submit button: AND ABSOLUTELY NOTHING HAPPENED. Maybe it got submitted, maybe it didn't, but nothing happened. No feedback whatsoever. Funny. Not really. read more

They just did a remodel but the flow of the store is terrible. I don't know why they had to rearrange every aisle & change it up. The bakery is better now more selections. It's really disappointing though because there is a security guard at the door & they let in a big hairy dog. I don't know why grocery or any food establishments would allow animals in the store. Totally understandable if it a service dog, that is not an issue. But there was a guy w/ a huge dog & this dog shook itself right near the open containers of chicken wings. Who ever bought that stuff got dog hair on it & it was just disgusting. People need to be held accountable for there behaviors & this is unacceptable! I have a picture of the loser & his hairy big dog! Do better Safeway! read more

Safeway - Idiot w/ dog in the aisle next to the chicken wing containers. - Grocery Near Me - Santa Clara, California

I always come here to drop off or deposit my bottles, but last week I had two big plastic bags full of small bottles. I politely asked for a sticker since I had two bags to drop off, but the lady at Customer Service was terrible. When I asked her about the sticker, she just pointed at the machine "Use the machine." and ignored me. Wow she's really bad at customer service. I wasn't even rude, but every time I asked her for a sticker, she gave me a rude gesture. Also, the Olyns machine wasn't taking both of my bags of empty bottles, which is why I asked for the sticker in the first place so I could just drop them off. Instead, I had to bring them all the way back home after walking 25 minutes to get there. Honestly, if you don't want to help people, don't work in customer service. She's horrible at her job. I've given her plenty of chances, but she's always so bad. read more

CUSTOMER SERVICE , l just used the self checkout, and there is a very mean and rude lady. l ask for help and she was claiming that it was my Safeway card that didn't work and. She started to complain about it. And she was offering help to another person when she's wasn't not even done with me. I ended asking her to remove the product,because I was on the mood to argue with her. read more

I like this Safeway; it's quiet, with a bit of music playing in the background. The service is phenomenal. It's never out of stock, and the produce and meats are always fresh. The sushi is fresh, and there's a wide selection too. My 12-pack of caffeine-free cola is always here! If you are a trail mix person, this is the place. You can build your own bag to your liking. read more

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The shelves are full, and the cashier lines aren't so long. The produce is fresh. They can improve customer service. There's a Starbucks inside, which is nice. Overall, it's an okay Safeway in a nice location with many restaurants and shops nearby. read more

Safeway - Safeway entrance - Grocery Near Me - Santa Clara, California

Did anyone else buy donuts here on Christmas Eve and find themselves sick with food poisoning after eating the donuts on Christmas morning? My husband, son, and I all ate the Safeway bakery donuts on Christmas morning. About 2 hours later, I threw up. My husband didn't, but mentioned he felt like the donuts made his stomach hurt a little. About 15 hours after that, all 3 of us simultaneously were on the toilet.......the only thing we all ate was donuts. Everyone we spent the holidays with is fine. Just throwing it out there to let people know in case they experienced something similar. read more

This is the second time in 3 weeks I've had Christina as my cashier. I asked her nicely to push my groceries down. I had rotator cuff surgery a few weeks ago and she refused to push the groceries down to me. She had a terrible attitude and said, we don't have conveyor belts anymore. What an incredible opportunity to push the groceries down!! She ruins my experience and should get demoted!! read more

Customer service ... poor... Cashier Cristina needs to go back to training and be taught manners. Sorry not sorry that we had to remind her that there is a line back to timbucktoo in this already high traffic Location to turn her ass around and check out items for us instead her talking to other employees about how she wants to go home and take a break and then reminding everyone it's the start of her shift... better off staying home and calling out instead of showing up piss ass FML attitude like she doesn't have one care to give. Rating is not due to store but employee... store itself is not bad at all but experience is what matters. read more

Horrible customer service Wednesday night from lady wearing a blue t shirt ( working self checkout) We wanted to pay half EBT & half cash but their system wasn't accepting our EBT for some reason We left . 2 mins later I came back to try to pay for it & she said someone took our bags and started putting it back on the shelf already . I then asked her to call them on the intercom and ask them to bring it back . She said "everything is probably already back on the self" SHE DIDN'T EVEN TRY TO HELP ME GET MY THINGS BACK 0 stars for this store from me for poor customer service . It's like they don't want to make sales . read more

I was assaulted by Omar the self checkout employee on 4/8/25 at around 6:45 pm. I was scanning my items in my basket and he began to harass me telling me I had to move my basket to the other side where the bags are, then told me I had to take all my items out of the basket, I told him I am not doing that because I always do my shopping like this. He continued to harass me as I was weighing my veggies so I decided to grab my basket and attempt to walk around to be helped by someone else outside of the self check out. He then stopped me from walking away blocking me from walking forward, I then proceeded to move around him. Upon doing so Omar grabbed my arm and scratched me in an attempted to yank the basket from my hands in which he did do so. Dropped all my groceries on the floor and accused me of stealing to cover his extreme disgusting behavior and decided to call the police on me. I have never been so embarrassed in my life, with everyone looking and taking video, this has caused severe emotional stress and trauma. Thankfully a nice gentleman named Carlos still helped me after the situation and retrieved my groceries for me. I am going to be pressing charges against Safeway and possibly Omar. I was discriminated against, injured, treated like a criminal and embarrassed in front of hundreds of people. I have been coming to this Safeway for years, I live down the street.I should not have to feel unwelcome and afraid to go shopping at my neighborhood grocery store due to employee harassment, do better Safeway!! read more

Safeway - The damage I received from Omar at self check out - Grocery Near Me - Santa Clara, California

Store is clean and well stocked. Easy to find things. Get the app for extra savings. I got a bag of shredded cheese for free. Parking Can be a nightmare. Lots of restaurants in the strip mall. read more

This Safeway is probably the cleanest one I've been to. It is within walking distance from my house so I continue coming here. The self-check out is what keeps me in and out of the store really fast. The machines are out of order from time to time but it's a quick way of grabbing what I need. Too bad when I'm buying alcohol it'll take a little longer because they're not allowed at the self check out. Overall this Safeway is convenient and tidy. read more

I stop by here at least twice a week before work, right at 5AM-5:10AM. They're always open on time and the employees are all busy at work. Some have their airpods on and keep to themselves and you can tell which ones are the social ones just talking about random stuff. The employees are very diverse and the age gap is pretty big. They're always stocking up in every department and keeping everything clean and organized. Of course during the morning there's plenty of parking but I still imagine even during the rush hour Rivermark Plaza still has plenty of parking. It's shared with a ton of businesses so it can accommodate that. One little hiccup is when I went to buy a couple quest bars the cashier immediately said we don't have enough cash for cashback. I didn't want any cash but it didn't really matter. Just caught me off guard. There's also a Wells Fargo just a stone throw away anyways. Overall very clean, bigger than normal selection and everything is organized. Props to the Director and Managers. read more

Awful service and rude for moms Firstly, cashiers there don't know how to use milk checks. We went through 3 lines all 3 cashiers don't know how to use milk checks. The end they asked us to go to the customer service desk. Secondly,They refused us to use the milk check in the store just because it titled as "valued Similac customer" which I got from my OB and is totally eligible. The lady worked at the customer service was super rude as we should've tried to buy. They also said even if there is a name there they only allow us to use one per day which is against on what describes on the check I got. Basically they made there own rules against all other stores. read more

I love this Safeway! Super clean, great customer service, very helpful. I want to give a special shout out to Malena who helped us with the Safeway app as to how to get discounts & great deal. She was super friendly & very helpful. Safeway is very lucky to have such an amazing staff & a great employee like Malena. read more

This is about store manager and his assistants working at the self checkout. This incident happened at 9.20pm on 11/29/2024 at Rivermark plaza. I and my husband have been regulars here for the last 10 years. we both went to grab a dessert and got a mini cheesecake from the glass. enclosure as it was not locked and we took it to the self checkout where the lady clerk overseeing the checkouts started blaming us for taking it from enclosed glass display. There was absolutely no sign there we can't self serve or we need to call for assistance. We were very upset the way she was blaming and asked for the manager to complain about her behaviour. But the manager turned to be worse than the clerk and showed us the door literally to get out of the store as if we did some blunder or we are stealing something. Is this what your customer service at safeway and is this the way you train your store managers to insult customers? Nobody should go thru this experience what we went thru on this day. read more

This store is utterly disgusting. I have gotten sick from the food on 4 separate occasions all from different items they sell. From the sushi to the beef, to sweets like Madeline's and ice cream. I have gotten so utterly sick for two weeks straight with no reprieve. But it doesn't end there, The management is utterly awful. At one point I went into line to pay for my groceries and the checker was wandering around talking to people not doing their job. I asked if they were open, which they ignored my question and started hitting my back and told me to not skip the line like I was some kind of child. So I decided to go to the next line and found what I assume to be the manager and told him what happened. Not only did he support the checker for hitting me he threatened to ban me from the store as if I did something wrong. Now I feel as the store is not only selling expired foods well past the sell by date I also feel unsafe shopping there worried I will be attacked by the staff. read more