The floral manager is so rude she should get a medal for it. Or perhaps she racist. Anyway she doesn't belong working with the public. Starbucks always only has one person scheduled with a long wait time. So therefore I go elsewhere now. The store it self is ok with lots of room for improvements. read more

I absolutely love the Safeway. The workers are very friendly super helpful. I love the lady that works the front. I forgot her name but she's always super friendly to my son. Always has stickers for the kids there. And they always have all the food options that I need. When I go, it's always clean. read more

Deli literally say whatever they have to to get you off the phone. Went in at 8 AM to get some rotisserie chickens spoke with somebody about them being put in the oven in a half an hour then called back to confirm that they were being put in the oven. Asked if I could get four of them they said no problem be here by noon. I call back before I'm going there. Yes, we have plenty of chickens. I get there and they try to tell me that they've been out of rotisserie chickens for weeks. You managers are garbage why do that to another human being during the holiday season? What's so hard about saying no over the phone versus making them schedule their whole day around the busiest time to drive out of the year for them to take their lunch to find out yet again someone at Safeway should have been fired instead of promoted. read more

I am a regular at this store and enjoy shopping here with my family. The employees are the deli are great and friendly. I recently had a very unpleasant experience at the Safeway during a pick-up order for an online purchase. The employee, Lupe, handling my order was incredibly rude. She seemed annoyed from the moment I arrived and was dismissive when I tried to ask questions about my order. Her tone was condescending, and she made me feel like an inconvenience rather than a valued customer. This kind of behavior is unacceptable and disappointing, especially from a store I frequent often. I hope Safeway addresses this issue and provides better training for their employees in customer service. read more

I was surprised by negative reviews! The Safeway in Clearlake has wonderful Cashiers! The products are well stocked. The store is clean For a small town we are lucky to have such Nice people at the store! read more

Was very rude specialy saying on loud speaker u have fucking 10 min u know who u are other then that person that's rude others are very respectful and the place looks great read more

I came from a modern city of 60k and that Safeway was perfect, now this Clearlake location is just poorly managed . These are a few of the things I have noticed in different departments 1 someone many years ago disposed of the customer service button at the customer service counter, (an employee told me this when I asked and chuckled) so you have to stand at the counter and wait till someone in the back sees you through the one way glass, and comes up to help, even if you ask a cashier to call someone to work the counter, they tell you someone will be along soon. 2 also in the meat department there is also a button to call a butcher if you have questions, the button is there but must be disabled because nobody comes out when pressed 3 Now the bakery always has someone back there working hard, but if you stand at the register they will NOT come up to assist you unless you yell to them that you need help, they see you waiting but play dumb. I understand this is a smaller store and the shelf space for dairy products is small, but I go in for one store brand yogurt that happens to be on sale for the entire month, today was the third time this month I looked for it but the shelf is empty, and when I ask about it, there is always an excuse why they can't bring more out. All other departments of the store are normal and the cashiers are always pleasant to talk to and are very helpful I do miss my old store read more

The Safeway store in Clearlake, Olympic Drive go out of there way to help customers. Every staff I have interacted with are kind, polite and engaging. I love going to that store. They remember you and it is such a pleasant experience. read more

This place is disgusting. How does the health department not shut down the deli. Unreal!! There are literally multiple flies landing on me as I wait for my sandwich climbing in my mask. The lady making the sandwich asked me if these left over soft tomatoes are okay. This is so gross. read more

Safeway - Those are flies. - Grocery Near Me - Clearlake, California

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Called today to place order in Bakery and Crystal was AWESOME she took my order and was very pleasant and happy. It is very nice to have such wonderful customer service. Thank you Crystal and 5 Stars to you read more

People like to complain, it's in our nature. Sure this Safeway isn't all that. It's not modern and probably due for a renovation years ago. But look at the town, people! It's not exactly glamorous or thriving or bustling in any sense of the word. I was visiting Clear Lake for 4th of July weekend on a last minute whim. Friends and I decided to do an obligatory BBQ like all Americans on an organized fun holiday. Safeway was the safest bet because it was familiar, we weren't sure of how Grocery Outlet would turn out. This Safeway serves the whole small lake town and was definitely on the smaller end. Nonetheless it had all of the BBQ essentials we needed and it was definitely the place to shop around here as we were dodging patrons left and right. I had a positive experience spending my shopper dollars here, despite the high traffic volume. I got everything I needed, plus our cashier Misti was uber funny. She commented on almost everything we bought and when I had asked her for suggestion on what to do around here she said stay away from the locals. read more

Safeway - Cashier Misti is hilarious! Go to this woman, she is so opinionated about groceries - Grocery Near Me - Clearlake, California

It's called false advertising and you can be sued. You had many people that were there before 12 or even 1am . On your site it says 1. When you call it says 12. But to ignore both times when about 30 are waiting because you don't want to honor your times are messed up. But when you shut people's hands in the door because you don't want to work anymore is wrong. And then threatened with the cops because they wanted you to honor your times are wrong. And I will be blasting this for everyone, because you have people working for you that doesn't honor the times. And you are losing money. read more

On 8/27/20 I walked in an handicapped cart wasn't working. I found one plugged in behind the coin star machine. No associates were free to help me. There were no posted signs about an employee needs to plug orcunplug a handicap cart. In a Clearlake anyone needing a cart justvunplugs a cart or returns the cart and plugs it in to charge. I tried to unplug the cart and it sparked and slammed my hand into the back of the coin star machine then the plug dropped onto my foot and bruised it severely. My left thumb join collapsed and it took them some time for their employees to come out and file a incident or accident record of injury. Finally one clerk went over to the Starbucks booth and got me some ice for my hand. It felt like it came out of the socket also. I sat with ice for almost 40 minutes before the form was completed, they didn't seek help for me or offer to call an ambulance or call a doctor to help me. Two months later their insurance 2nd party insurance denied my claim. Shame on you to not help a70 year senior and then to deny my claim and try to cover up your liability by posting a sign after my injury so they wouldn't be liable. Shame now I have t hire an attorney to hold them responsible for my serious injury. Help does anyone know of an attorney I need to get them to pay my medical bills. read more

Every time I try to use self checkout it flips out about the weights in the bagging area not matching. Every time. The lines to have things rung up by staff are ridiculous. On good days it's 15 minutes on bad days it's 30. If self checkout worked I'd use it because I realize retail businesses can't get workers at present. But literally every time I try it flips out. They have it set up super sensitive to detect theft but it's accusing everyone of theft. read more

My family and I went to purchase sandwiches .. and snacks for an outing which turned out to be a HUGE MISTAKE! The deli staff Paul and (white female) are two of the most incompetent individuals to have ever sliced meat and cheese in a market. With the two of them they had 3 customers and then us.. (8) when Paul finally acknowledge us and i told him what we wanted and that i would patiently wait while he helped the 1 lady who was already there and the other two very entitled Caucasians who felt if they stood stiffly in the line and didn't look at all the people waiting ... they would get served first. ... NOT TODAY! The Caucasian gal runs over and tells me they can't take an order for 8 sandwiches.. they're busy and it's only two of them. . I said are you kidding me right now? She said it's basically policy and that we would have had to call ahead. I promptly told her oh ok..... and walked to customer services where a wonderful lady with dark hair and bangs came to the rescue.. she said that was not true and walked back to the deli with me and cracked the whip on these two imbeciles, brought another lady who made are sandwiches (VERY Slowly) it was horrible! The manager came over and gave us three sandwiches for "free" i wasted almost an hour in that store trying to get sandwiches, I would much rather Safeway hire competent people and we pay. The sandwiches were not great and mine was put on an old piece of focaccia ( which i felt was done on purpose) which was not edible and I picked my vegetable off and ate them with chips. Owen at the register was a cool dude.. did his job and I truly felt no judgment from him. The big bears Caucasian male that stayed at the front end with no mask on?!?! Was a useless presence for he did nothing but talk and wear no mask and stare at folks. I read another review where they lady was excusing the store and customer service because lake county is not a fancy place at all.... that's Not Ok! I'm not from there just visiting and spending my hard earned money.... SAFEWAY should care about its reputation anywhere they establish a new store! DO BETTER SAFEWAY... your employees need to be retrained and take classes on how to leave their bias in their personal space and not on Safeways dime! read more

So just a few things, the lady in floral is extremely disrespectful. flat out rude honestly. I asked her where I could find me some pumpkin seeds because I could not find it for the life of me and she just popped off with attitude. Disrespectful. Then I bought me a watermelon the damn thing rotted overnight. Honestly expected more from you guys usually the customer service is so much better. Can't believe I have to write such a review about you guys but this is unacceptable. read more

Safeway - My watermelon I got from Safeway. - Grocery Near Me - Clearlake, California

I'm torn between 3 and 4 stars. Safeway has great prices, and the staff at the Clearlake location is really good. They have all the food I like and I can usually shop for the week for my family of 5 for well under $400. I have two issues: the first being that everything I've gotten meat there, it has been rancid within a a day or two. The second being the amount of baggers and checkers, there's just not enough. But I do know that that is ubiquitous with Safeway, it's almost always 3 checkers and two baggers. I'm grateful this location exists with great deals and nice staff, but I do wish the meat issue would be resolved. read more

The people who work there r nice and helpful .Sometimes the staff have off days but dont we all.thank you for helping us in this time of craziness. I'm hoping in the future this safeway does get a face lift just because it's the smallest safeway shouldn't mean it needs to be overlooked .... read more

How do you like the blue lettering-- the guy at the counter asked me if I wanted? Then he closed it up. I had to open it to see-- on the stack of boxes across from the counter-- because he went on to another customer. The penmanship is hard to tell capital letters and lower case. I guess most people don't care or know. read more

Safeway - ChucK! - Grocery Near Me - Clearlake, California

This is a pretty good grocery store with good staff and clean organized aisles,but you would never know this from the outside. The front of the store needs to be remodeled ASAP, it looks dirty and old. I actually avoided the store for a while because the outside looked so dingy. Overall it is a pleasant shopping experience. read more

Safeway - Grocery Near Me - Clearlake, California

I am stunned by the negative reviews on this page and am wondering if they are legit or if it is some sort of smear campaign. We have been shopping at this Safeway store since we moved here in June. We have had no problems whatsoever with service, quality of food or anything. We tried the others in town and found their selection lacking, so came here. Glad we did. The store is cool, clean, not old, and full of folks who want to serve you and make you happy, especially in the Deli. read more

i stopped going there due to the terrible customer service. typically they have only one checker (nine check out lines unmanned) and customers lined up to the back of the store with people just leaving their carts and going home after waiting for a half hour and getting nowhere near the front of the line. i saw four employees chatting and giggling and i told them customers were freaking out cause of the checkout problem and this lady put her hand on her hips and sarcastically said: "well thank so very much for point that out to us.".......can i give zero stars? stay away from the clearlake location i hope they are not all this badly managed. read more

Another corporation run, understaffed, understocked, unfriendly store... No one is EVER at the "floral" department when they are Staff are VERY rude... Customer service only open from 9-4 or something ridiculous I avoid this place when I can. read more

For years we have done business with Safeway.. Overall it is ok, but over priced for sure.. but if you shop the sales.. its ok.. A friend of mine ordered 35 chickens for the Moose for an upcoming event we are having in August for the Moose. She went to pick them up today and the manager "Sandy" said she couldn't have them due to a LONG TIME AGO someone supposedly from the Moose ordered chickens and didn't pick them up! REALLY?? She wasn't sure... Maybe it is a poor business practice that they don't take name/ secure payment?? Sure as hell wasn't my friend's fault!! Clearlake Safeway is a piece of work anyway.. My advice to you is do business with Foods or Rays or 7-11!! read more

Seriously bad customer service in the deli. We waited and were ignored for a while before one of the employees finally came over and asked what do you want? Like they were completely annoyed we had come for sandwiches. She slapped way to much mayo mustard on our bread and when she realized she didn't have the meat we ordered she huffed off to the slicer not a word to us. My husband looked at me and said we should just go. I have never ordered a sandwich and just left but we were treated so rude I agreed and we headed to Foods Etc and were greeted right away treated great and had amazing sandwiches. read more

The workers all seem friendly except for this one woman that's worked there forever. This Safeway in Clearlake keeps getting more ghetto. They are charging top dollar for everything! Green onions $1.99 a bundle. It's crazy! The meat is really low quality but high dollar. There are people begging for money in the parking lot and by the doors. I can't get inside the store or out to my car without getting asked for money at least once. In the summer they don't run the air conditioner but they run the A/C at the Safeway in Lakeport. I try to avoid this Safeway as much as possible. read more

Worst customer service ever. Safe has a policy that if they do not have WIC approved baby formula in stock that they will provide another size baby formula free of charge. We were told that they would not honor Safeway policy that if we had a problem with that we should shop somewhere else. Its safe to say I will never shop there again. Would give zero stars if possible!! read more

THIS IS THE MOST MISMANAGED grocery store I have EVER SEEN! NEVER have enough staff, especially in the DELI AT LUNCH! What a concept! People who actually WORK around here can't get lunch in a timely manor it's terribly long lines and hardly any employees. TRY SOME EFFORT SAFEWAY into making your patrons have a nice shopping experience rather than a zoo! HIRE SOME PEOPLE!!!!! read more

Tonight my husband and I went to our local safeway to get dinner. My son who has ASD was having an episode in the store. I went to check out trying to hold back the tears as everyone stared at me and my poor baby boy judging. The cashier however, looked at me with compassion for a split second I didn't feel alone. He said his brother works with ASD kids. Thank you so much, I cried when I left, this time not of sorrow but feeling grateful for that cashier. That man who showed compassion for me and my son. This is why I love small towns, people care read more

An employee, Jamie, went out of her way to help me. She is confident, friendly and she provides excellent customer service skills.

This Safeway has the worst deli in the world! There costumer service is horrible, very unprofessional. I was told that they could not help me because they were closed and it was only 5 o'clock... That's dinner time !! Then the women that was trying to not service me told the manager she was busy! Wtf who runs this place ? read more

Our Safeway is as good as any other store around. I have lived here all my life and shopped at Safeway much of it. The store is old but clean. I remember when it was built. The people are usually nice. Hey we can all have a bad day, right? The deli is slow but I think they just need more help. The baked goods are really good! The butcher is a sweet guy who will help you find what you need! I mean we can all get a bad pork chop. My one complaint is I use a riding cart and I wish you could keep them a bit cleaner. But really thanks Safeway. You guys are pretty good. read more

This is an ok store, Nice Customer Service. Like any other Safeway all the products you need but there were flies in this safeway, I have never been to a grocery story where it's warm inside and flies are flying around. It pretty much grossed me out. Me and my daughter were trying to hurry out of there. We were just visiting and maybe it's because it's a small lake town but my goodness that should be taken care of right away. read more

The deli is sad. Always staffed but no one wants to work. Sandwich had barely any meat. The worse thing is they NEVER want to let you pay at the deli. I've seen them let make a food for coworkers by cutting paying customers who were waiting too long already. Unless your trying to kill time, avoid this place. Smh read more

This is the worst Safeway of all. In the last few months, the decline has been incredibly dramatic! What was once a very nice grocery store has been transformed into a filthy, disorganized bazaar where shirtless, shoeless people with dogs on rope leashes are allowed to roam freely, while fully clothed long time customers are treated with utter contempt by the so-called "manager". Avoid- there's another store in town. read more

We stopped off here to load up on some groceries for the weekend. As like any other Safeway, it's exactly what you'd expect. Sure it looks a bit outdated from the outside but it's got all the awesome goods that you want or need inside. read more

The line in Clearlake at 12 is extremely long in the deli waiting in line half of lunch hour the cashier then states she's going on a break with long line of people when we said after you ring us she said she would go when she wants and then made comment WE were rude! How about more staff to cater to the WORKING people and ones that LIKE their job would be nice!!!! read more

Lines are long in the Self-Serve check-Out, other than that the place is alright to get stuff!

Florist clerk over the phone was INCREDIBLY RUDE. I was just calling to see if they could set aside a little pre-made arrangement for someone to pick up and was trying to be polite. She did not listen to what I was saying and criticized me for what she misheard. She was so utterly rude and unhelpful that I decided to just order something from a floral website instead. That website was a million times better at customer service. The hiring manager should rethink the people they hire to interact with customers because they lost my business today and in the future due to horrible customer service. read more

You would think up here they could do delivery service like the other Safeway's . especially with all the elderly people up here