Very rude staff!! A friend was simply trying to grab a bouncy ball and one of their staff had to make a big deal about it. He asked on his walkie-talkie whether or not the cops had been called even though my friend did nothing. I don't know why these Safeway workers think they are all high and mighty, we are just a bunch of kids trying to get the best ball. very very mean, he cried after. it was not nice. you never know what someone's going through. he was just trying to get a ball. maybe it was because he's asian. who knows? read more

Overall, this looks like a clean and well-kept store, but I recently had a frustrating experience here that the public should be aware of. I was picking up coffee and food at the Starbucks in the store for a Postmates client. They did not have either of the requested items, so I stepped aside for a minute to ask the client for their plan B. I was the only customer in the Starbucks queue, and I went right back to the counter after I took my quick minute to text my customer. It wouldn't have been a big deal for the employee to do one more order before going on his break, but he had to take his break then. I do not fault this employee for this. My point here is that if Safeway isn't going to keep Starbucks staffed at all times, then they shouldn't accept Postmates orders. Also, it is important to note that both the Starbucks employee and one other person who worked there told me that the break would only be 10 minutes. I was willing to wait, but it turned out to be much longer than that, and that is very bad practice. read more

If you ever want a 5 star sandwich see Natali in the deli, she is incredible lol. Give it a try, I promise you will be amazed. Best sandwich maker in the world. read more

Safeway - Grocery Near Me - Burlingame, California

Emergency stop to get something and anything to celebrate close friend's birthday. During current pandemic it is impossible to obtain any last minute after hours cake! Peggy customer service rep to the rescue! Between her and myself, we got the fixings for a VERY last minute birthday celebration. Since I still have to cook and work magic for tonight, this all is so helpful! read more

I have been coming to this Safeway as one of my main shopping stores. The Safeway is very clean and easy to navigate. I appreciate that during the pandemic they took sanitizing seriously and limiting how many people are in the store. The only reason I knocked off a star is because sometimes it's not well stocked. The staff is pretty friendly and interactive and I will continue to shops here. read more

Rude & Racist. I'm at self-checkout when one of the employees took it upon herself to abandon her register to monitor my swiping. "Are you sure you scanned everything correctly?!" - she said condescendingly, then contested me on keying in for a zucchini for a cucumber (lady, I know the difference) then dictated my purchasing a head of broccoli vs regular broccoli. What .. the .. heck. This is not my first time at the self-service rodeo. She then had the audacity to look and finger through my bag while it's on the scale to see if all the items are accounted for. MY items that I have since owned as I've purchased them. Are you kidding me?! This is the last straw after living in the neighborhood for 30 years. I'll only go to the Safeway on Delaware St. from now on. read more

I don't think any Safeway can compete with the one in Menlo Park, but this one is pretty damn good! It's hard to think about this place before the renovations because it was so crumby compared to what it is now. I went to the Grand Opening and they were giving out free samples ALL DAY. Wow! They were also giving away groceries to some lucky customers. They have a great selection of micro brews here. I was very surprised to see some of the brands that this location has to offer. And like all Safeways, their prices are EXTREMELY hard to beat. Even Target has something to worry about. I'm so glad that this Safeway is walking distance from my house; it's like the gods knew I was moving to Burlingame and decided to revamp this location just for me. read more

Don't ask for help, even from the manager. Be ready for a lot of attitude. Never had this bad of an experience in a Safeway before. Avoid if you can or just get in and get out. read more

During the peak of COVID-19, this Safeway did not offer any hand sanitizers or disinfectant wipes for shoppers to wipe down carts and baskets. Other trashy shoppers didn't keep there distance as of it were a crowded BART train, food workers in the back counter with no masks, kiddie cashier was chatting up with his buddy and was barely ringing me up, as well as no even bagging one single item of my groceries. This place is needs better management and a freakin' wakeup call. read more

Awesome Safeway! Clean and organized with great staff who are helpful and kind. This Safeway is close by Burlingame's downtown area and carries a variety of fresh organic produce. I stopped by for celery and left with ice cream and apple cider. Both were on sale which made my evening! Download the Safeway app for extra savings! read more

Safeway - A few of my favorite things! - Grocery Near Me - Burlingame, California

Don't use DoorDash with Safeway. It's not worth it. Just put on your mask and gloves and go there. DoorDash delivered 5 days after my order, and delivered less than half of what I ordered, even including the substitutions they made. None of the substitutions was acceptable, and now I'm on hold for 21:38 (and counting) with Safeway trying to figure out whether I'm going to get a refund on those items. The driver didn't even read my one line instruction ("Do not enter through driveway gate - enter through front gate, leave items on porch, and ring doorbell"). I generally like Safeway and this branch, and would give the location a 3 ("A-OK") in general, but this delivery order experience is so poor that I'm giving it a 1 ("Eek! Methinks not.") - so overall I'm averaging out to a 2 ("Meh. I've experienced better."). Update: After slightly over 45 minutes on hold, Safeway agreed to refund the substituted items I don't want. I don't have to return them to the store (they won't accept any returns - I guess that makes sense), but I don't want them and I hate throwing out food. I will see if I can donate them to a local homeless shelter. I hope you all have better luck than I do ... read more

Safeway - Here are the unwanted substitutions and the long list of items they failed to deliver. - Grocery Near Me - Burlingame, California

Never enough registers open, even when the line is 10 deep. It's clear that they don't want to pay enough employees to keep their store running in a reasonable way. Additionally, yesterday I asked my checker to make sure the cereals I was buying came up $.99 each. I had a coupon, and it was the only reason I was buying 5 freakin boxes of cereal. He said, " I can only check at the end." At the end, I reminded him again. He said, "Yes, they came up that price." I totally understand that it's not his fault that he's the only checker--his line had 5 people after me with super full carts who weren't getting any happier. But really, it takes 2 seconds to confirm a price, and I asked twice. Cut to me waiting at the service desk to get a refund for the $13 I'd overpaid for these stupid cereals because he couldn't be bothered to check the price. That's what HAPPENS when you're perpetually shortstaffed by your own design. Your employees stop giving a shit. Just go to the nearby Mollie Stones, if you can and especially if you only need a few things. You'll pay more, but at least you won't spend the rest of your day angry after a horrible experience. read more

This Safeway is right on par with the Safeway by the beach in SF. HORRIBLE!!! They are so incredibly rude that it dumbfounds me. But, what I'm really annoyed at even more, is that I always have to search for a cart. And THREE times in 2 weeks there was not a single cart anywhere. The sustainer service lady said sorry and went about her business. She didn't offer to locate or call for carts. So Monday was the last day I will ever come here again. There is one cashier who is always super nice and has gone above and beyond for me. I wish I knew her name. Very pretty with long black braids. Perhaps she would do a better job than the current management! read more

State of bathroom yesterday.. singular because 1 of 2 bathrooms was out of order.. trash can overflowing, baby changer loaded with used towels, floor littered with used towels. Soap dispenser empty. Checkout station.. checker was the most unfriendly, sullen person I've ever encountered there. Wasn't an off day because he's always like that. My mistake to get in his line! So why did I go back? It's the closest store and easiest to get to. read more

Love how spacious this store is! Plus they have self checkout as it's always moving. Great variety of conventional produce. A five pound bag of organic carrot is only $3.99 - seriously! The bakery has a sweet selection of mouth watering cakes and cupcakes plus they have donuts!! Parking can be tricky as the lot is shared by other businesses as I hate parking on the top level of the garage structure. Overall a good Shopping experience. read more

Safeway - Grocery Near Me - Burlingame, California

I'm not sure why this Safeway has such terrible reviews. It seems clean enough and they have enough parking on the second level. I like to get their sushi. It's reasonably priced and decent quality for supermarket sushi. The self-check out machines are also convenient. Sometimes there are good deals in the Safeway app as well. read more

I never thought too much of this Safeway other than it was kinda nice. Though I wish it was like the fancy one in Menlo Park with a gelato counter and more hot food options. And the parking situation here can be a bit of a pain still. Anyways, just writing this Yelp review because yesterday when we were almost done with grocery shopping, the power went out. We were tying to pick out meat in the dark and the butchers advised us all to go to the checkout stands and see if they were working. There were about 30+ of us in different check out lines waiting at different registers in the hopes we could get rung up. After about 5-7 minutes in line, one of the employees started collecting cold waters and dispersing them to whoever wanted them. Shortly after employees went around offering cookies. I thought this was great that they acted so quickly, I personally was starving from no breakfast and could tell my blood sugar was getting low. The power outage isn't their fault at all, and I think the majority of the customers appreciate how they handled things. After the outage we were out in maybe 20-30 minutes, being able to use self-check out though the system was a little slow. 3.5 stars rounded up. read more

I miss the 24 hour convenience of the store :( they changed that in mid 2017 I do get lucky sometimes and get to make my own arrangements at the florist since the ladies are away weighing so I get to go back there and make my own which I love and the staff doesn't seem to be bothered by me as long as I'm careful. I'll post a picture of my little arrangement I wanted for my house. :) but the florist section always had very cute holiday stuff read more

Safeway - Made the arrangements myself since no one was around to help :) Love it for my night stand decor - Grocery Near Me - Burlingame, California

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The actual store and employees are great, but the 'cafe' and restrooms are a nightmare, potentially dangerous. Ignored by staff and police, it is an all-day hangout for the mentally unwell and some homeless. Tried to eat a sandwich there last week and was bombarded by various and sundry " characters", all wanting to talk politics. One claiming that he couldn't wait to "do bong rips and errands with the devil". Wtf? How is this part of such a nice store in Burlingame? Safeway should do better. This is supposed to be somewhere to eat your deli food, drink your Starbucks and wait for the kids to get back from yogurtland. Not a homeless encampment. O stars. Not safe. Not OK. read more

I walked in the store no shopping carts ... I have a broken foot and the lady said look outside for one !!! Are you kidding me .. I'd never go there again plus it took 10 mins to park ... losers read more

Alissa the cashier was very rude tonight. She didn't want to be there, you could tell. I called the manager and he showed her how to check out groceries and he was very professional and didn't mind being there. Hard to deal with Moody cashiers when you're just looking for professionalism. I got that from the manager. I guess that's why he's the manager and she's a cashier. read more

This Safeway is brand NEW!! http://s3-media2.ak.yelpcdn.com/bphoto/w4qBCTw7l1RIwi8GVRgcLA/l.jpg I came here last night. Please ignore ALL reviews prior to October 2011, those are totally useless. That old Safeway was completely demolished. It would be more helpful if Burlingame yelpers would revise their reviews. This modern building/ shopping complex took 14 years to build (due to local politics). It's the first store that was designed with input from area residents. The brand new supermarket opened to the public yesterday at 6pm. Earlier (3pm) there was a VIP party with live music and free drinks. The place is just as good as other locations. The official public Grand Opening celebration is today Friday 10/14/11. Open 24 hours. And... by the end of the year, several adjacent shops will open: Yogurtland, It's a Grind coffee shop, Which Wich sandwiches, and Five Guys Burgers!! So this area will become a popular hangout. read more

Safeway - Grocery Near Me - Burlingame, California

Omigod. Being a Whole Foods/Bristal Farms addict.... and the fact that there is this beautiful beautiful new Safeway in Rivermark, this place is pathetic!! They didn't even have the standard soup bar that EVERY Safeway has! The selection is so limited that I find more stuff in the local 7-Eleven. It seems like corporate somehow forgot that this Safeway existed... It needs more selection, and a new facelift. I haven't seen a Safeway like this since I was 5! read more

Yes, the newly rebuilt store is awesome! The problem here is the employees park in the lot not leaving lots of spaces for customers. The other day when I was shopping and going through the meat counter, I heard two of the butchers talking about the parking situation. One said he road a motorcycle and parked on the residential street, but the other employee said he parks in the lot! If you go to this store early in the morning, you can actually tell which cars are employees because the windows are fogged over from being parked there thru the night. Safeway should have either built a designated section for employees or they should be parking off site on side streets. Customers should have as much parking as possible especially when the small restaurants and bank open in the next 2 months. read more

Safeway employees at this location are letting in customers without masks and several employees (one cashier, one butcher, and another in the produce area) were not wearing their masks over their mouth/nose. I spoke to the manager but she bushed off my complaint, didn't seem to care, and I've seen this behavior multiple times. If you are elderly or a have a compromised health situation, avoid this store since they don't take COVID-19 or wearing masks seriously. I will be submitting a complaint to Safeway's website since speaking to the manager didn't resolve this. I'll go to the Safeway in San Mateo in the future. It's better managed and cleaner anyways. read more

I live in San Mateo but I came to this Safeway because they had a better bakery than our Safeway in San Mateo. What I ordered was my 57th birthday cake. I order and pay for my own birthday cake because I usually get the cake I want and decorated the way I want. This year I ordered a black and white cake, half chocolate cake half white cake. The filling was supposed to be Venician cream and fresh strawberries with whipped cream frosting colored gray. Also decorated with red flowers. On the cake was to be boldly written "Oh God, I'm 57!" To put it mildly I was not pleased with the cake I got. The most blatant thing is the frosting wasn't gray as I requested. It was white. Any first year baking student can make gray whipped cream frosting. All you do is put two drops of black food coloring in the whipped cream and stir it. Simple. Also, the writing on the cake was sloppy and in small letters, not like you usually get on a birthday cake. Finally the fillings were a disgrace. They put half the amount of Venician cream in the cake and instead of using fresh strawberries they put what looked like strawberry jam. To put it simply I'm not at all satisfied with the cake I got stuck with and won't be getting my birthday cake at this Safeway again. I halfway felt like telling them to keep the damned thing, but then I would have a 57th birthday cake for my birthday party. You'd better step up your game next time Burlingame Safeway Bakery. I won't give you another chance... read more

Hate the parking and hate the long lines. Good deli but out of a lot of produce at end of day. Good wine section. They need more employees! Maybe I am spoiled with Whole Foods. read more

My review is for the tyrant standing guard out front this morning. I park my car and grab my reusable bags from the trunk at the same time another customer is doing the same with his. I'm walking to the entrance and I hear a random stern voice telling me I'm forbidden from bring my bags in (I used to be able to). I notice it's the tyrant standing at the entrance talking to me and I tell her another customer was doing the same thing. She blamed the county for this change. She wasn't correcting him I notice. I am then again sternly told not to use any other entrance so I must pass by the Safeway tyrant. I finish my purchase and head out noticing the tyrant standing guard. I prefer not to get near her (I'm in a pissed off mood from her already), so I do my best to avoid her. She tells me I'm not allowed to exit in the lane I'm in and I must move over to the lane she's now blocking. I'm already half way out the door when she's scolding me. I tell her next time and I keep going. No other customers were entering the store so no big deal. LISTEN UP BURLINGAME SAFEWAY!!!! Tell your employees who are customer facing to not be so mean and hostile. I don't need this crap, esp not at 8.30am on Sunday. I was in a fairly good mood before encountering your door tyrant. Will I be back? Prob not to this location any time soon. read more

I have been a very loyal customer for as long as I have lived in this area. I appreciate everything that the workers are doing to stay open during this pandemic but I just had an incredibly rude encounter with one of the register ladies. There has recently been a new ban for the use of reusable bags which I wasn't aware of. I looked it up and this ban started literally two or three days ago. I check the news every morning and night and I personally haven't come across this new ruling. Nothing was posted at the front of the store. I was standing in line with my huge colorful reusable bag in front of me and the person who was directing people in didn't say a single thing to me. I noticed when I was at the register that there was a small sign informing people that reusable bags were no longer permitted. The lady at the register then started yelling at us and telling us in the rudest and loudest way possible that we're breaking the law and that we needed to throw away everything in the bag and get new items. This all seems a little ridiculous bc I would hav been touching all the items again and cross contaminating everything if I was in fact contagious. Also, they're not doing anything to clean the grocery carts or baskets. I would rather carry my own bag that I know is clean rather than use a basket or cart that can be contaminated. This lady was so rude. It was unbelievable. I'm a healthcare provider and I would have never expected to be treated like this by a lady at the cash register. I called the manager to let him/her know about the incident and that they should let customers know at the front. The manager was totally useless and didn't offer any kind of apology. Everyone is struggling right now and it's rly unnecessary to be yelling at people over a new policy that isn't even being enforced at the front of the store. read more

Heavy set old worker that works in butcher department disregarded me when I was attempting to ask a question. He also sped up as he saw me approaching him for help. read more

Pretty nice location that opened not too long ago in Downtown Burlingame. There's parking in front of the store and also on the upper level, but it's not enough during peak periods, as other Yelpers have pointed out. Produce section seems bigger than other Safeway stores I've been to over the years, and there is also a Starbucks and then another sandwich place nearby. Plus your usual departments (deli, bakery, floral, etc). I can't comment on the customer service since I only used the self-checkout lanes and didn't need assistance from any employee. read more

This is hands-down the worst Safeway and all of the bay area. Always a long line almost anytime of day never enough checkers. Parking is a nightmare but even when parking is clear it's a clown show inside. read more

Prozac or some mood disorder drugs are seriously needed here. I could be wrong but they appeared to be closing at 5:00 p.m. instead of 7 p.m. as the website stated. Opps little girl with super nasty attitude and the blond on the sides of hair. Did I just bust you out? Were you closing before 7 p.m.??? read more

Is it possible to like a store because your go to one is currently under construction. Yes, I'm waiting for the Millbrae Safeway to finish. For now, the Burlingame one is a nice sneak peak of what is to come. I thought the layout was pretty nice inside, just wish the parking was easier. Though with neighbors like Which Wich, Five Guys and Yogurtland, you know parking is going to be a challenge. For some reason, I just love getting the custom sliced bread. Just pick a loaf and the size of your slice and they do such a cool job in their massive machine. Yes, I'm amused easily. I'll enjoy going to this one until I can get to the one closer to home. read more

Never do Safeway delivery from this store. Our food was supposed to be delivered yesterday morning between 8-9am. Never arrived so we called and spent a ridiculous amount of time on the phone and two days later we still don't have our food. We kept calling customer service and they kept telling us our food was coming. We called one last time today and had to cancel our order all together because customer service said the store could not handle our order but we could schedule another attempt at delivery if we wanted. Never again! read more

Witnessed a worker eating freshly sliced lunchmeat with his gloved hands. Then waiting on other patrons.

Rudest service ever. Just got a $12 sandwich from the deli, Asian woman working behind the counter, must have the worst customer service I've seen in years, no thank you whatsoever, throwing the utensils around as if she was annoyed I was ordering food. I was going to order more things from the deli but didn't bother as I did not want to deal with her any further. Ended up going to Mollie Stone's and happily paid more for friendly faces and polite customer service. I'm so done with this terrible service from the Safeway. Never coming back here again. Your management should be ashamed of themselves. Pathetic service. I ordered a Chipotle roast beef sandwich and she was trying to charge for the blue cheese that was supposed to go on the sandwich as part of the ingredients, and was acting hostile and irritated the entire time. If you order food from this deli it will feel stressful and you'll have anxiety dealing with their staff. I advise you go elsewhere. They clearly don't want your business and don't want to be bothered. Clearly the people working at the Safeway do not want your business and will be irritated if you purchase anything here because that will force them to have to do their jobs. Management should all be reprimanded and fired. Worst Safeway in the entire Bay Area read more

This place lacks basic common sense and customer service. Every Sunday they run on a skeleton crew in the early evening and the wait to check out is anywhere from 20-30 minutes. It's really lame, makes Luckys not seem so bad with their threes a crowd philosophy. read more

There is an old guy Ben? who brings in the carts and I guess he has taken upon himself to police the parking lot. He tells you to keep moving when you are just picking up a person in the store. Had a problem where I came to pick up someone and they were walking towards my car and he said he will write down my license and call the police. This is not the regular guy who monitors the parking lot and chalks the tires. Not going back there. The workers and the customers look unhappy and cranky. The area just gives me bad vibes. read more

I live about 10 minutes away and occasionally shop here. Wait times are a bit too long. Tonight I waited 20 minutes to buy some dinner for myself. There were three cashiers but the self checkout lane was closed. I'm not sure why this as the car for the four self checkout kiosks could have made things much faster. read more