I'm surprised Jose doesn't have any yelp reviews yet but should you unfortunately have a window broken, I highly recommend him.
My experience with him was short & sweet-- which is how I would like it to be when trying to fix a window from a break-in (aka let's get it over with so I move on w/my life). Too bad Jose doesn't own a restaurant or something-- he's the type of business owner I'd be a loyal returning customer to except in this scenario lol.
I admired his work ethic-- he has a very laid-back, down-to-earth & sincere energy. It turned out my window was super complicated & he had underquoted me. He asked if I wouldn't mind paying a little more (10 bucks) & that at this point it would just cover his technician & he wouldn't make money off of it. I agreed because I can tell when ppl are being shammy & he was being genuine.
They start to work on the door for a minute & realize it's the wrong window. My car is a Subaru Outback but it takes a Subaru Impreza window- WTH idk what that's about but certainly not their fault. Also, most windows are straight with 2 holes to bring it up & down-- my friends had warned me I had a complicated window which sure enough Jose & his technician confirmed. It had 6 holes, it curves & goes down & in (not to mention half my door is just window-- no frame around the perimeter). The point is, they could have just pulled the plug on the whole operation then. Jose is already just covering his technician, they're still booked for the rest of the day even though I made the appointment same-day & they fit me in (another perk). But instead of aborting, Jose insisted they complete the job (I could tell his technician was tired & probably wanted to move on). They chose to drive all the way from Buena Vista to Ft Lauderdale for the other window then come back to my place to replace it. No extra charge. Even though the job went from taking 40 minutes to 3 hrs for them w/the unnecessary traveling & gas expense.
Overall Jose is a man of his word with great integrity & values as a business owner. Also, his technician used to work for SafeLight so you still get a highly trained & knowledgable person installing your window. Jose was reliable, easy to communicate with, reasonably priced (I paid $185), punctual, & above all provided stellar service which is highly unnecessary for a business where you most likely won't see your customers again. I salute & praise him & I hope this review brings him many clients & makes their glass repair experience hassle-free too. Thank you Jose! :) read more