Very rude employee average height bald white male. got impatient even though we didn't ask for help…read morehe offered. wouldn't recommend

My car had been having trouble starting, I had a feeling it was the battery but not sure. I heard…read moreauto zone checks it. I called to confirm and they told me bring it in no appointment. Especially in this pandemic. Sure enough I brought it in, the girl At the front was really nice while she was busy. She made sure some one helped me. Sure enough it was battery. I had to wait in line again to check the price of the battery but I understood. I got the battery and. They were nice to exchange it. Thank you!!! I am lucky to be working from home during the pandemic and I drive long distance when there is no pandemic. Thank you!!!

My mom ordered 2 pieces and we came to pick it up. It took about 7 minutes for us to be helped. My…read moremom ordered two pieces, it seems as though the system placed the 1st piece in this location and the 2nd in the other location. There was a nice lady who was helping other clients so we waited a while for a guy named Carlos. It seemed like Carlos knew a bit of English so I was able to show him my moms ID and he brought back a piece that said Gonzalez, but it seemed he didn't have enough energy to read the whole part or maybe he needed glasses but I let him know that the name was a male name and my moms a female name. It's okay. Then there was a pregnant lady that was helping him find the actual product. She did not look happy at all, made us feel a little uncomfortable. My mom said that "los 2 eran zero a la izquierda" seems like they took their sweet time to get the product. I wanted to double check that it was the correct product and it was. My mom then asked me to confirm the 2nd product but both workers had left not to be found so the nicer lady came by and brought the product. I noticed that it was in a different location in bird so she offered if we wanted to change the location and we can purchase it there. However my mom just wanted to leave, but it's interesting, instead of saying "Yes, it's in a different store" the nicer lady was like "oh that's your fault for choosing the other store". Okay lady probably not what we would like to hear right now. If I was the hiring manager I would definitely use this experience to demonstrate that we have to be more open and develop better teamwork. Would not be going to that store again. Best of luck to all the employees there though, wishing everyone the best!

They refused to check and or change the battery on my daughters car. It was a little wet outside,…read moreso he said they could not go outside and test change a battery

Since i can remember always took both cars for a/c work. 3 compressors in 1 yr and having to pay…read moreeach time almost 1000$ each time going back to the first repair in July 23 of 2023 then went out again in October same year now i was back a 3rd time last week. 3000$ less then a year an no 1 yr warranty. I do suggest getting a better compressor then the ones there getting. Lets see how long till this one goes out. Thanks for the years of service but different times i see and can tell that parts are not lasting as they should.

My family and I have been using the company for years. They…read moreare helpful, knowledgeable, don't try to rip you off and I have yet to have a problem unresolved. Would definitely recommend this company.

super dope place, has the most niche pieces you could look for. Ronald is the the owner and the…read moredopest guy!! they have two fixed male cats (1yr old) that are looking for a home!! pip is the one in the picture and they have another one named skip, super cute and very sweet cats!! "pip and skip"

The best customer service. Good treatment, fast service, home delivery and they solve any problems…read morethe vehicle has. Thank you!

If I could do zero stars for this place I would. I go to this one because I live closer to it but…read moreI'm going to a different one now. Every time I go there's one cashier and they rest of the people are talking in the back about soccer while customers wait... I would only recommend this place to someone who likes having they're time wasted.

Incredibly rude associates seriously lacking in customer service skills. We placed an order for…read morepickup through a mechanic and paid in advance. Upon arriving to the store for pickup, we were told that we must have been scammed as they don't take orders over the phone... we never implied we ordered directly with them. The two associates were adamant there must have been a mistake. This was all before asking for a receipt, order number, or even details on what was ordered. Turns out, as we tried to tell them, there was an order awaiting our pickup, already paid in advance. Had they just asked for details in advance of jumping to incorrect conclusions, this pointless standoff could have been avoided.

DO NOT SPEND YOUR MONEY HERE JUST DONT DO JUST GOTNA BATTERY THAT LASTED LESS THEN 1 month went…read moreagain they told me that was normal for a used battery... they switched it for me and the one they gave me lasted from September 10 to today September 28 these are not 20 dollar battery's there 50 60 dollars you guys are a RIP OFF and no my car is not an old car it's a 2017 accord with NO PROBLEM WHAT SO EVER

Great auto parts always got my back the homies legit Fr and advise about everything if the parts…read moredon't fit they help me out

Amazing Work been going to Freddy's Auto Shop for the past 12 years. Has not disappointed me. Very…read moreprofessional , Gets Involved as a professional mechanic an assist at all times. very honest reasonable pricing. Don't mind me I have all my working vans on his disposal. As well as all my families personal cars and friends. Highly recommend Freddy an his staff. Today 10/24/25 his staff an Freddy Saved my day. Amazing all around work ...... Thank You guys once again

Buyers Be-Where…read more My name is Ernesto Hernandez. I live in Sweetwater, Florida. A few blocks away from Freddy's Auto and I want to leave my honest and truthful. . Review of one of my visits to Freddy's auto to help future customers. The date in question is 2/2/2024, and I went to get a car diagnosed at the cost of $48 with tax due to what I thought might have been a bad starter because the car wasn't turning on. Sometimes I had already replaced the battery. They NEVER ran any computers or diagnosis machines! They told me it was the starter. When I asked how much it would cost to replace the part, they gave me a print out of the cost to install a new starter which broke down to $508. I told them no because I couldn't afford the cost, so they charge me $48. I gave the old man $60 in three 20s, which he gave me $3 back in change. Sorry I don't know this guy's name. It's not the first time that old man has stolen a tip from me. I usually leave tips, but I felt I was robbed, so I will never be going back to this establishment. Horrible services. I feel bad for the owner, Freddy, who is a good guy, letting the old man run his business to the ground. PS ALWAYS GIVE THAT OLD MAN EXACT CHANGE. HE WILL STEEL A TIP IF YOU CHOOSE TO IGNORE MY ADVICE proof of visit at the bottom review pictures of invoice and receipt to collaborate experience hope this helps future customers I use google translate for the many Spanish speaking customers who might see this in south Florida sorry if the translate is off a bit. Los compradores estarán donde Mi nombre es Ernesto Hernández. Vivo en Sweetwater, Florida. A unas cuadras de Freddy's Auto y les quiero dejar mi sincero y veraz. . Reseña de una de mis visitas al auto de Freddy para ayudar a futuros clientes. La fecha en cuestión es el 2/2/2024, y fui a que me diagnosticaran un auto a un costo de $48 con impuestos debido a lo que pensé que podría haber sido un mal arranque porque el auto no encendía. A veces ya había reemplazado la batería. ¡NUNCA utilizaron computadoras o máquinas de diagnóstico! Me dijeron que era el motor de arranque. Cuando pregunté cuánto costaría reemplazar la pieza, me dieron una copia impresa del costo de instalar un nuevo motor de arranque, que se redujo a $508. Les dije que no porque no podía afrontar el costo, entonces me cobran $48. Le di al anciano $60 en tres billetes de 20, y él me devolvió $3 en cambio. Lo siento, no sé el nombre de este tipo. No es la primera vez que ese viejo me roba una propina. Normalmente dejo propinas, pero sentí que me habían robado, así que nunca volveré a este establecimiento. Servicios horribles. Me siento mal por el dueño, Freddy, que es un buen tipo y dejó que el viejo llevara su negocio hasta los cimientos. PD: SIEMPRE DARLE EL CAMBIO EXACTO A ESE VIEJO. Él te dará una propina si eliges ignorar mi consejo. prueba de visita en la parte inferior revise las imágenes de la factura y el recibo para colaborar con la experiencia. Espero que esto ayude a futuros clientes.

Best Autoparts in Miami. Very knowledgeable and friendly staff always there to help. Can't beat…read moretheir prices without compromising quality

everybody who works there is very knowledgeable and trustworthy. highly recommend for any car partsread more

I recently leased a vehicle here. They have a lot of colors and trim levels to choose from. I am…read morevery pleased with the service I received from my salesman, Orlando. He is kind and professional. He also gave me his personal number in case I need anything. I appreciate that. The finance manager, Mateo was pleasant. He explained everything clearly. Modesto, "Mo" the sales manager has been very accommodating with an issue I had. I have a lot of faith and confidence and recommend them to anyone looking for an Alfa Romeo. I believe I was treated with respect and fairly.

Where do I even begin…read more I'm not someone who typically writes reviews, but my recent experience absolutely warrants one due to the unethical and deceptive practices surrounding my purchase of a 2023 Chevrolet pickup truck. In December 2025, I was searching for a very specific vehicle. This dealership had exactly what I was looking for -- a truck that was reasonably priced, essentially brand new, with extremely low mileage (around 100 miles). I was told the vehicle had never been sold and had been sitting on the lot. The truck itself was in excellent condition. The only issue was that it was missing two basic items: an interior plastic dashboard side panel and floor mats. Our salesperson, Francisco, explicitly assured us that both items would be ordered and provided after the purchase. Based on that assurance, I moved forward with the transaction. I completed all paperwork, signed all documents, and before leaving the dealership, Francisco again reassured me that the missing parts would be ordered for pickup. Fast forward three weeks -- I receive a call from Francisco stating that because I did not use their in-house financing and instead used a pre-approved Bank of America loan (which is how I purchase my commercial vehicles), the dealership would no longer honor providing the missing parts. His justification was that the vehicle was already "discounted." Let that sink in. After directly asking if this was truly their final position -- refusing to honor a promise over parts worth no more than $150 -- the answer was yes. This is a textbook example of unfair and unethical business practices. Promises were made to close a deal, then conveniently walked back once the transaction was complete. That behavior speaks volumes about how this dealership operates and how little they value integrity or customer trust. As a result, this matter will be escalated and addressed formally. What could have been resolved easily is now something that will cost them far more due to their own actions. Buyers beware. Do yourself a favor and stay clear of this dealership.

I had a disappointing experience with this dealership regarding a pricing discrepancy on a recent…read morevehicle purchase (2022 Mercedes GLC300). The vehicle was advertised online at $37,990, but the final contract reflected a higher amount -- a difference of $1,582.90. I was clearly told that in order to receive the advertised price, I needed to meet two conditions: trade in my vehicle and finance through the dealership. I agreed to both. As a result, I traded in my vehicle and accepted financing at 7.09% APR, even though I had already secured a 5% rate through my bank. While in the finance office, I repeatedly asked to review the full breakdown of numbers before signing. The finance manager, Jesus, told me I would see everything at the end and stated that "the numbers are what the numbers are." After reviewing the loan documents at home, I discovered the pricing discrepancy between the advertised price and the contract. I brought this to their attention on March 13 and was told on March 18 that it would be reviewed. Since then, despite at least four follow-up emails, I have received no response. This is not about negotiation -- it is about honoring advertised pricing and basic transparency. I am still open to resolving this directly and will gladly update this review if the issue is addressed. However, the lack of communication is concerning. Buyers should carefully review all numbers and ensure everything matches before signing.

I wrote a message to inquiry on a vehicle that shows is still available on the lot and asked them…read moreto text me. Next I receive a phone call. I told the girl on the other line that I didn't put in an application, she had the nerve to tell me that if I'm just starting out that's fine. I let her know everything in the message on my inquiry and she responded with an attitude... have a blessed day. Lots of women need to listen and not respond so quickly. You cost your job my business on a CASH DEAL. I let her know I wasn't coming in I just wanted numbers and if the numbers are good I'll come in a get it. She should have transferred the call to a manager or sales person. I'm not new to purchasing a NEW vehicle I just want to get past all the foolishness and waste of time.