I needed my window gaskets on my 2007 Toyota Tundra. they installed them in about 5-10 minutes and…read moreonly charged me $45. they had estimated it would cost between $85-135. great job

Fast efficient kind and make sure you leave happy thank you for making my car look great again…read morethank you Ricardo A Definitely take all of your glass and window need to this guy he is kind fast and and has a wonderful greeting Definitely will be requesting Ricardo for now on

Double pane window replacement. Fast efficient and very caring folks. Needed the work done in two…read moredays and Jim's made it happen. Service above & beyond. With excellent workmanship.

We had several windows that the seals had gone bad. We called Jim's house of glass and had them…read moregive us an estimate that was way better than another business that had come out. Windows were ordered and came in a timely manner. Today they were installed and they were very nice. The service guys sorry I forgot their names were very efficient and extremely kind and knowledgeable. We appreciate a business that takes care of its customers. My wife and I definitely recommend Jim's house of glass.

I had my windshield replaced on 7/2/2026. The installer didn't put my wiper blades back on…read morecorrectly and they stick up and extend past the window when I turn them on. They are suppose to lay down and you don't see them. They are unusable. I have tried 4 different times to call and get someone to come back and fix this issue. Left a message each time. The 2 people I actually spoke with insured me someone would call me back to help me. If it rains, I'm screwed. No one at safelite gives a flying f about customer satisfaction! They are leaving me high and dry with no use of my windshield wipers. If it rains, I'll be stuck wherever I'm at. This is the worst company and customer service I've had thus far! No call backs. Can't reach a live person. Going online doesn't help. I tried to file an issue about this and it says I have to make an appointment in Havasu, Prescott or Flagstaff because Kingman doesn't have an actual shop. I will find another place to do my windows from now on and will tell everyone I know to not use this company! Update: it has been a week today and they still have not called me back to fix the issue! Unbelievable! Just unbelievable! Rebuttal: to the person that commented. Did you not read my review? There is NO shop in Kingman and I CANNOT REACH A LIVE PERSON! Just the tone of your reply shows the lack of concern for a customers satisfaction. It's been 12 days since I was left with unfunctioning wiper blades and you suggest I do what I already did and had no result with. If you really cared, you would call me back and send a tech to fix my flippin car! My name is Wendy McCarthy! Look it up!

Definitely will not be going to safelite again first says tablet isn't working so I gave him my…read moreWiFi then says my WiFi isn't working then just leaves then I get a notification that my appointment was cancelled and rescheduled then the next day when my appointment time comes I wait for the tech for him not to show up or answer my calls try to call costumer service just for them to say oh sorry you just have to wait another two weeks then when I ask to compensate with wiper blades or something for now missing two days of work I get we can't do that horrible costumer service and and very unreliable

From my experience, this extremely flaky unstable guy is definitely NOT someone you want to do…read morebusiness with and entrust with your property. I had two windshields needing replacement. I called and it was mutually agreed to do both at my home on Tuesday morning of the following week. He was a couple hours late. When he didn't arrive at the expected time and I called to inquire, something had been mentioned about being slowed trying to get going by some medical issues, and I was informed he'd be on his way soon. He did arrive later around midday. But for whatever reasons led to his problems, as he tore into the first one it became more & more painfully obvious how extremely high on something he was. Obviously far too intoxicated on whatever substances are involved to even stand steady and walk very well, let alone drive and then be doing anything with tools to someone's property. Miraculously, he did eventually manage to get the first windshield put in after a few hours. This was eventually accomplished amid repeated bouts of mostly incoherent profane yelling and various complaining about his materials he had brought for the job and God knows what else, that left some of the neighbors more than a little concerned about what was going on. I later learned that one of them was at one point near to calling to ask the police (County Sheriff deputies) to look into whatever the loud chaotic insanity was that seemed to be erupting. She probably should have. He then announced he'd discovered a scratch on the windshield he brought for the other vehicle, and said he'd send it back to the supplier and do that one later. After more than a little confusion about when he'd do so, he returned a week later to finish with the second one. He was not so obviously "under the weather" that time, and completed that installation in much less than half the time of the first one. But when he left I discovered he'd cut out the sensor for operating the car's entry and security systems, and took it with him. I reached him by phone and he said he thought I told him he should chop that out (?!?!) but said he'd return that afternoon to take care of it. He didn't. More than eight hours later, well into the evening with no attempt made to contact me about his intentions, I left an angry message on his office phone stating my intention to take action if he didn't want to act responsibly. That got a rise out of him, and after unleashing a stream of invective at me he returned the piece of my car that he'd hacked off and left with. He was angry at me for not wanting to have him now start taking apart my dash and do some "rewiring" and "soldering" to supposedly fix his hatchet job. The sensor he finally tossed back to me & which he supposedly was going to "fix" has been chopped at the base with electrical contact crudely restuck to the stub in such a way that it cannot be reliably reused at all. I will now be stuck having a system that is quite a bit more spendy than the windshield largely reinstalled, while disputing his charge to my credit card. You really don't want this very wrong number to be messing with your stuff at any price.

I have used several auto glass installers over my lengthy career as an auto shop owner. From the…read moreaccuracy of my order over the phone to the expert installation there is no other i would recommend for your automotive glass needs. I do know for fact this family was hit by tragedy and Randy had some heavy weight on his shoulder but was still able to come and do a fantastic job.Ty.

I had to go to Kingman to pick up a car my dad had left me when he passed and drive it back to…read moreQueen Creek. I stopped here to have it checked because I did not know when it was last driven or when maintenance was done on it. All of the employees were very kind. Got me right in and checked the vehicle as best they could to make sure I could drive it home safe. I appreciate all of them!

Subject: Formal Complaint Regarding Upselling, Boundary Violations, and Dismissive Customer Service…read more To Whom It May Concern, I am writing to file a formal complaint regarding repeated issues at your Take 5 location in Kingman, Arizona, as well as the dismissive response I received when I contacted customer service. About six months ago, my sister went to this location on my behalf to get a basic oil change for my car. She has complex trauma, and instead of receiving the simple oil change she came in for, she was pressured into additional services, including radiator-related work, totaling over $300. She came home distressed and explained that staff made her feel afraid that something serious would happen to my car if she did not approve the work. She had gone in for an oil change and left with a much larger bill because she was put into a state of fear and pressured into approving services she did not fully understand and did not have the full picture to authorize. That incident already upset me, but I gave the location more chances because it is close to my home and convenient. Since then, every time I have gone in, I have made it very clear that I only want an oil change and do not want to be offered or pressured into anything else. Despite that, employees continue to push additional services. Today, I went in again for an oil change. It was extremely hot outside, I had already been waiting, and when I pulled in, I clearly stated that I only wanted the oil change and did not want to be asked about anything else. Despite that clear boundary, Patrick still proceeded to come at me with additional items. At that point I became upset and asked what part of "no" was not being understood. His response was that he was "just doing his job." That is exactly the problem. If a customer clearly says, "I only want the oil change. Do not ask me about anything else," and the employee continues to push additional items anyway, then that is not customer service. That is harassment. Then, when I called customer service to report what happened, I was given the same excuse: "He is just doing his job." That response made it clear that I was not being listened to. What part of "I do not want anything else" is unclear? If the employee's "job" requires him to continue pushing services after a customer has clearly said no, then your policy is the problem. If that is not your policy, then the employee failed to respect a customer's boundary and customer service failed to take the complaint seriously. Either way, this is unacceptable. A customer saying no should end the sales attempt. A customer saying, "Do not ask me about anything else," should be respected. A customer should not be treated like the problem for refusing add-on services. And a customer service representative should not dismiss a complaint by repeating the exact excuse the employee used. I know what is going on with my car. I did not ask for a diagnostic sales pitch. I asked for an oil change. Instead of respecting that, Patrick continued pushing additional items and then acted like I was the problem for objecting. He also told me I did not ever have to come back there again. I will not. I will never return to Take 5 after this experience. There are many places in Kingman where I can get my oil changed, and I will return to the other shops I used before I started coming to Take 5 for convenience. I will also be sharing my experience publicly because I do not believe customers should be pressured, fear-based, dismissed, or treated like a problem for saying no. Your employees need to be trained that when a customer says, "I only want the oil change, do not ask me about anything else," that boundary must be respected. And your customer service team needs to be trained to actually listen instead of dismissing complaints with "he was just doing his job." If "doing the job" means ignoring a customer's no, then the job itself needs to be corrected. Sincerely, Alissa Roundy

Went in to have a tire plugged with no appointment and they serviced my car quickly. They always…read moredo a fantastic job for me. While I was there, a person came in who needed a tire that they did not have. While they offered to order it, they also called another shop (not a Big O, I believe) to see if that shop had it in stock. I got a price on TPMS replacement and the prices seemed good. I'll be back at this one for my next set of tires.

Hey, I got an idea, if you want return business ..... Don't steal/lose my air compressor and air…read moredown kit out of my jeep ($350.00) or maybe don't break my steering stabilizer ($200.00 fixed myself) while working on my tires. Oh and maybe put the oil filter on correctly so I don't leak oil all over my driveway and garage. For the love of god it was only an oil change. and oh yes, do not expect phone call when they are done ... It won't come. Complete incompetence. They did manage to get my BF Goodrich all terrains on the vehicle.... ($1400.00) ouch, Small miracles. Other than that .... Great Job! Won't be going back here.

Had my tint done a year ago and its holding up very well. There was a small sliver that they missed…read morebut I brought it back and they fixed it quickly. I got the XR Plus which rejects a lot of heat and my car cools off pretty fast in the summer. The installers and receptionist were very nice and the warranty they offered was great. I believe it was a lifetime warranty which in this Las Vegas sun is very welcome. The day I came corporate happened to be reviewing the facility but it seemed like business as usual. They were a little late in the install but they offered an Uber ride to make up for it so it worked out great. Will definitely use them again.

I bought a new Tesla in August 2026 and in going through the "Upgrades" section I see XPEL coatings…read moreand window tinting offered as an add on. It was represented that the work would be done at the dealership pre-delivery. I signed up and paid for a package priced out at $3300 in July. A few days later I learned the service needed to be scheduled with XPEL and that car already had paint protection so I cancelled my order. In my cancellation I asked XPEL to confirm they would credit my credit card account for the $3300. They have failed to respond and are trying to keep my money for which they did absolutely nothing. This outfit is engaging in fraud by trying to keep my funds with absolutely no basis for doing so. DO NOT DO BUSINESS WITH THIS COMPANY or you may find yourself getting screwed.