Everything about this business is spot on. From the estimate to the installation. Companies like…read morethis aren't exactly easy to find in areas like this. I highly recommend them.

Had appointment to get new windows, never called never showed. Crazy thing is they were like two…read moreweeks out on appointments ? Then never show and never call ? I was first call of the day, 10am. Lol, lol. Pretty bad when your first call, is a no show ? Think follow up, I'm sorry can we....... nothing. Got a follow up call, but they never left message. Basic customer service, non existent.

These guys are great! While the other glass companies in town kept telling me they can't get my…read morewindshield, supers only took a trip to Vegas to grab a windshield for me, great quality very good price done quickly at my home.

Ron was friendly, polite and very professional to deal with. Their shop does quality work for a…read morefair price. Would recommend!

Great service & the glass top fits table very nicely! Little $$$ but everything is this time of yr…read moreespecially We know who to call nxt time we need glass replaced

Very professional, installed my windshield and had issues with calibration. Radar was somehow…read moredisabled, they accepted 100% responsibility and ordered the parts necessary to repair and never asked me for payment on the windshield until they corrected the radar!! Super service

Great service, awesome tint, excellent price, and quality product. Had two cars done here and will…read moreforever use Flawless as long as they are here in Kingman. Wouldn't recommend anyone else in town.

Chuck and Amber are just amazing people. Chuck did the clear heat shield on my windshield and I…read morenoticed a difference immediately. Wish I had known about it years ago. It works so well I am getting the other truck done. Amber is just so personal and friendly plus they are both huge animal advocates of adopt and rescue. I would support any business that advocates for adopting, spaying and neutering. Animal lovers have the kindest hearts. Thanks again for doing such an awesome job on my Tacoma!!

Dear Safelite I…read moretried to call and schedule an appointment but your system kept sending me back to Geico to file a claim, which I had already done. There were no options to talk to a live person. Since the phone Option didn't work, I tried to use your online system. It did the same thing, and routed me to Geico. There was no where to put my claim number. When that option didn't work, I tried the online chat. That person wasn't any help at all and just forwarded me back to the online system. Since it was so complicated to schedule an appointment I chose another company to do the work. When I called them, a live person answered the phone and made it so easy for me to schedule an appointment. This is the second windshield I've needed replaced in a year. I chose another company last time too for the same reasons. Not everyone calls a glass repair company first before they file a claim with their insurance company. I understand the need to automate but in my case your automation system lost my business twice and for all future claims as well. You might consider updating your system to allow customers to input a claim number.

If 0 stars was available i would do that. Five visits later and we still don't have the correct…read moreglass and working safety features and cameras in our car. DONT USE SAFELITE.

From my experience, this extremely flaky unstable guy is definitely NOT someone you want to do…read morebusiness with and entrust with your property. I had two windshields needing replacement. I called and it was mutually agreed to do both at my home on Tuesday morning of the following week. He was a couple hours late. When he didn't arrive at the expected time and I called to inquire, something had been mentioned about being slowed trying to get going by some medical issues, and I was informed he'd be on his way soon. He did arrive later around midday. But for whatever reasons led to his problems, as he tore into the first one it became more & more painfully obvious how extremely high on something he was. Obviously far too intoxicated on whatever substances are involved to even stand steady and walk very well, let alone drive and then be doing anything with tools to someone's property. Miraculously, he did eventually manage to get the first windshield put in after a few hours. This was eventually accomplished amid repeated bouts of mostly incoherent profane yelling and various complaining about his materials he had brought for the job and God knows what else, that left some of the neighbors more than a little concerned about what was going on. I later learned that one of them was at one point near to calling to ask the police (County Sheriff deputies) to look into whatever the loud chaotic insanity was that seemed to be erupting. She probably should have. He then announced he'd discovered a scratch on the windshield he brought for the other vehicle, and said he'd send it back to the supplier and do that one later. After more than a little confusion about when he'd do so, he returned a week later to finish with the second one. He was not so obviously "under the weather" that time, and completed that installation in much less than half the time of the first one. But when he left I discovered he'd cut out the sensor for operating the car's entry and security systems, and took it with him. I reached him by phone and he said he thought I told him he should chop that out (?!?!) but said he'd return that afternoon to take care of it. He didn't. More than eight hours later, well into the evening with no attempt made to contact me about his intentions, I left an angry message on his office phone stating my intention to take action if he didn't want to act responsibly. That got a rise out of him, and after unleashing a stream of invective at me he returned the piece of my car that he'd hacked off and left with. He was angry at me for not wanting to have him now start taking apart my dash and do some "rewiring" and "soldering" to supposedly fix his hatchet job. The sensor he finally tossed back to me & which he supposedly was going to "fix" has been chopped at the base with electrical contact crudely restuck to the stub in such a way that it cannot be reliably reused at all. I will now be stuck having a system that is quite a bit more spendy than the windshield largely reinstalled, while disputing his charge to my credit card. You really don't want this very wrong number to be messing with your stuff at any price.

I have used several auto glass installers over my lengthy career as an auto shop owner. From the…read moreaccuracy of my order over the phone to the expert installation there is no other i would recommend for your automotive glass needs. I do know for fact this family was hit by tragedy and Randy had some heavy weight on his shoulder but was still able to come and do a fantastic job.Ty.

Went there for first time. Josh and Sarah are very professional. They will be my tint and…read moreAccessories truck people for now on. Now if try would start working on side by side that would be great.

Front driver side regulator on 2015 Grand Caravan died. Work was satisfactory but overpriced (over…read more$500) and they tried to scam me for a 3% surcharge for paying with a credit card AFTER the work was completed. Real shame that competent, professional staff are tainted by unethical sleazy owners. Use this place only as a last resort and get a COMPLETE estimate first.

We went in for an oil change on a used car we bought a week ago. Kyle was awesome. He recommended a…read moregood synthetic oil that wasn't the most expensive option. I asked about the air filter, which they were going to check anyway, and had that changed. We kind of knew our wiper blades needed to be changed and they were priced really good with installation, so we had them done as well. He also checked our coolant and recommended a coolant flush and was able to get us a discount for all the services we got. Kyle was friendly, professional and very knowledgeable. He walked us through everything he was doing. I highly recommend Take 5!

Subject: Formal Complaint Regarding Upselling, Boundary Violations, and Dismissive Customer Service…read more To Whom It May Concern, I am writing to file a formal complaint regarding repeated issues at your Take 5 location in Kingman, Arizona, as well as the dismissive response I received when I contacted customer service. About six months ago, my sister went to this location on my behalf to get a basic oil change for my car. She has complex trauma, and instead of receiving the simple oil change she came in for, she was pressured into additional services, including radiator-related work, totaling over $300. She came home distressed and explained that staff made her feel afraid that something serious would happen to my car if she did not approve the work. She had gone in for an oil change and left with a much larger bill because she was put into a state of fear and pressured into approving services she did not fully understand and did not have the full picture to authorize. That incident already upset me, but I gave the location more chances because it is close to my home and convenient. Since then, every time I have gone in, I have made it very clear that I only want an oil change and do not want to be offered or pressured into anything else. Despite that, employees continue to push additional services. Today, I went in again for an oil change. It was extremely hot outside, I had already been waiting, and when I pulled in, I clearly stated that I only wanted the oil change and did not want to be asked about anything else. Despite that clear boundary, Patrick still proceeded to come at me with additional items. At that point I became upset and asked what part of "no" was not being understood. His response was that he was "just doing his job." That is exactly the problem. If a customer clearly says, "I only want the oil change. Do not ask me about anything else," and the employee continues to push additional items anyway, then that is not customer service. That is harassment. Then, when I called customer service to report what happened, I was given the same excuse: "He is just doing his job." That response made it clear that I was not being listened to. What part of "I do not want anything else" is unclear? If the employee's "job" requires him to continue pushing services after a customer has clearly said no, then your policy is the problem. If that is not your policy, then the employee failed to respect a customer's boundary and customer service failed to take the complaint seriously. Either way, this is unacceptable. A customer saying no should end the sales attempt. A customer saying, "Do not ask me about anything else," should be respected. A customer should not be treated like the problem for refusing add-on services. And a customer service representative should not dismiss a complaint by repeating the exact excuse the employee used. I know what is going on with my car. I did not ask for a diagnostic sales pitch. I asked for an oil change. Instead of respecting that, Patrick continued pushing additional items and then acted like I was the problem for objecting. He also told me I did not ever have to come back there again. I will not. I will never return to Take 5 after this experience. There are many places in Kingman where I can get my oil changed, and I will return to the other shops I used before I started coming to Take 5 for convenience. I will also be sharing my experience publicly because I do not believe customers should be pressured, fear-based, dismissed, or treated like a problem for saying no. Your employees need to be trained that when a customer says, "I only want the oil change, do not ask me about anything else," that boundary must be respected. And your customer service team needs to be trained to actually listen instead of dismissing complaints with "he was just doing his job." If "doing the job" means ignoring a customer's no, then the job itself needs to be corrected. Sincerely, Alissa Roundy