In 2023 I accidentally hit one of the short yellow poles in a Walmart parking lot. I found this "mom/pop" repair shop, Kingman Body Works a block down the street from Walmart on Airway. (I am all about supporting small businesses) I was told by the young couple owners (he & his wife) this was a 2nd generation business and it was originally his father's business. The young man, after working with my insurance Geico, got the repair approved ans he told me he would be ordering Toyota "OEM" parts. I had never heard of this term so he explained to me this was "Original Equipment Manufactured parts". After the repair was approved by Geico & meself, I left my car (2019 Toyota CH-R) with him. He replaced the left front drivers side panel and the left front, drivers side rear view mirror. This was in early spring. Usually when I unlock my doors to get in, both side mirrors open and display in lights to the ground, "TOYOTA CH-R".
I should gave checked this when he replaced the left mirror, but I didnt. I believed the owner's word regarding the OEM part & the left mirror would display this. It's was now late spring, early summer. (my fault again, I don't drive at night) I don't notice until fall/winter that this left mirror does NOT display the lighted "TOYOTA CH-R".
I went back in to his shop to speak to the owner & his wife about this not an IEM MIRROR. He stated he thought he did order OEM parts & they would look for the paperwork to confirm it was OEM parts and let me know. A few weeks later I called again. He said that it would be a little bit longer as they were in the process of moving their business/facility to a different location. I have NEVER heard from them again. I never called him back as maybe I should have. I guess I had hoped & prayed they were more reputable than this & he would follow thru & contact me, I had left my info the last time I spoke with he & his wife.
I don't know (yet) where they're now located. I hope they see this, reach out to me and make things right. I know time has passed but I still wish for my OEM left side, rear view mirror quoted & paid for!
They should still have my contact info.
TO OWNER:
Please make good on your promise to me ALMOST 2 years ago! Look for the paperwork again.
Confirm TOYOTA sent you the OEM mirror you supposedly & promised.
Maybe you didn't order it, thinking, since it was spring, I wouldn't ever notice....which, by the way, I didn't. read more