Pesky rock got kicked up at us somewhere in our travels. Contacted Safelite as we have used them in the past and had a good experience. We made the appointment via phone this time and were asked if we were using our insurance. Last time insurance didn't cover windshield repair. This time it is, so thanks for the info. The repair tech called, day of the appointment, to check if we were available early and we received a text message when he arrived. Even though it was very cold he was able to do the repair work. He was 'here and gone' in what felt like 'no time at all'. Quick and easy process. Our insurance company was notified by us ahead of the appointment and we sent them all the info they needed. Safelite will bill them directly. read more

Went In for a windshield replacement and the workers were kind and welcoming. They pointed out some issues my car was having that I had no idea about and thought it got fixed before. I appreciate the extra step of care and I would come back here any day. The wait time is a little long but it makes sense read more

Had Safelite replaced the windshield in my savanna van ,this was during the pandemic. They ruined my headliner. It's falling down now also ruined the clips for the molding around the outside of the windshield . They also installed a new windshield without the solar guard on the top edge of the window that really helps with the sun and the heat from the sun, the one they took out was that type tried to call and have this rectified never got through to anybody. I would not use them ever. read more

I'm sure if they answered the phone or answered my questions I may have found both to be satisfactory instead I got stuck in an endless loop of artificial intelligence asking me questions and wanting me to answer when I texted back it told me that by exchanging the text that I would be put into a list that would be able to get advertised and heckled all hours of the day and night. That was not what I was intending. All I wanna know is if I could make an appointment to bring my car in to have a new windshield put in. I can't imagine that it's not terribly complicated. read more

Worse than the cable guy. My original appointment was scheduled for 9:30 a week ago. Around 3pm, I received a call saying that my windshield could not be replaced that day. They needed to order an OEM windshield because the auto sensing windshield wipers and the lane departure cameras wouldn't recalibrate. Annoying that the entire day was burned before learning this news, but things happen. OEM windshield ordered and rescheduled for Saturday. 9:30AM. It's Saturday at 4:55PM. My car was taken back for service at 4PM. No calls. No updates. They close at 5PM. I've been told that they'll stay until it's done. A rush job on a windshield replacement? Not feeling good about this situation. I would have appreciated a heads up that they were running behind today. Or on Monday. Nope. My new pals in the waiting room all have similar tales. One of us is in the four timers club (four times here for the same issue). Me and another lady are second timers. Really hoping there is not a third. Most of the staff have been pleasant. It's the utter lack of transparency that will be a delay. Overheard a tech say that there are just too many appointments scheduled. PSA - There is a $500 "recalibration" fee to verify that the auto sensing tech works. I've been told that I may still have to go to the dealer. SMH. In their favor, they're taking the fee off. read more

I actually think I'm being generous giving them two stars. As we all know getting anything done anywhere by anyone seems to be an incredibly frustrating task these days. I don't care if you're putting in $100,000 addition to your house or just getting your septic pumped it seems like nobody is up to the task regardless of price. That certainly fits the mold for these guys. Unresponsive slow and unable to take a phone call 10 minutes before closing. Of course they were unable to take phone calls all day so it's not surprising.They emailed us and said the car was ready 25 minutes before they're closing. We live 40 minutes away at minimum with the traffic that occurs between 4 and 5 our area. So now all we want to know is since they're in what I would call a bad neighborhood are they going to store our vehicle inside? No way to find a response to that. I would never go to this place again. I highly discourage anyone from using this particular Safelite location. read more

Nightmare experience at the Warwick location. My windshield cracked due to a rock on I-95, and I took the car in to have it replaced. Because of work I was unable to drop my car off, so Rocco came and picked it up. No issues with him at all. When I got to work, I had a full tank of gas, and I even reset the trip odometer just in case someone decided to take my car out on a joyride. The trip to Safelite in Warwick from where I work is 17 miles. That being said, when this bum kid "technician" dropped my car back off, the car had almost 50 miles on the same trip, and I was missing half of my gas. 17 x 2 = 34. That's almost 20 un-accounted for miles. My car was locked in sport mode the steering wheel was all screwed up, which I never use, the seat was basically reclined flat and there was a Snickers wrapper on the floor. First off, I had the car detailed a few days prior, I know it was spotless when it was picked up. Secondly, I'm allergic to nuts, so I don't eat Snickers, rarely even candy alone. I didn't get the "technician's" name. I was so pissed I threw the wrapper into the street. I spoke to Rocco, and he said the technician could have taken a detour. Well, I made some phone calls and not only were there no detours going on at the time the car was brought back to my work, but there's also no such thing as a 17-mile detour. Mind you, the kid beat on my car, just as most people do when they get a rental car from a dealership or borrow someone else's car. On top of all this, the new windshield that I just paid almost $650 for, cracked less than 48 hours later. They diagnosed it as a "stress crack" and even though it's covered under warranty, I'm still pissed. According to the service records, they changed my cabin air filter and windshield wipers. I needed new wipers but not an air filter as it was basically brand new. Whoever installed this CAF that I did not ask for, nor did I want to be installed, put it in the wrong way and/or got something clogged into it because my car will shake if I put the heat on and the fan noise will sound like a jet engine. I went in person today and the manager Nate was great; he was very helpful and so was one of his other guys that actually inspected the windshield. All things considered, the only thing making me go back to this place on Monday is the fact that the windshield is covered under the warranty they gave me. read more

Safelite AutoGlass - Stress Crack Angle - Auto Glass Services Near Me - Warwick, Rhode Island

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Dealing with their totally AI based communication on the phone is extremely frustrating and maddening. Fortunately, if you deal with the front office staff or the techs in the back, they are all polite, helpful and willing to please. Just don't try to call the phone number provided on line to schedule an appointment or chase a problem. read more

New Bedford store horrible service made a appointment drive 20 miles , after dropping car off at store day of appointment . They tell me they rescheduled for a week later .. get truck home . A day later I see damage to my back cab ,where the rear slider gets removed . Something happened ??? read more

Safelite AutoGlass - right side of cab ,rear slider of GMC Sierra - Auto Glass Services Near Me - Warwick, Rhode Island

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I am extremely disappointed with my experience at this shop. I came in on February 28 to get my window replaced, and during the process, my technician, broke my camera case on the window upon reinstallation. He assured me he would order a new one and replace it, promising to call me when it arrived. Since then, I have been calling two to three times a week--every single week--for roughly ONE MONTH NOW and I have never once received an incoming call from them. Every time I call, I'm told the part is coming in "tomorrow" and that I'll get a call--but that call never comes. On top of that, my online quote was $500, but when I arrived, the total jumped to $999 after parts and labor. As I waited for my three-hour appointment (which was every bit of the three hours I was quoted for a three-inch crack), I overheard multiple other customers also being surprised by unexpected price hikes. The only positive part of my experience was the man at the front counter, who was professional and helpful. However, I should not have to chase down a company to fix an issue they caused. The lack of follow-up and accountability is unacceptable. Avoid this place unless you enjoy doing their job for them. read more

Very professional and helpful team members, Rocco and Nate. Took my vehicle right in for repair and expedited the repair as my wife and I waited. Thank you! Highly recommend Safelite read more

Service was excellent. Beginning with Rocco and the front office staff. Chris the technician did an excellent job. Staff were friendly. And professional. read more

Safelite certainly isn't a place that anyone wants to go to for fun and excitement. Unfortunately, my brand new car met with something on the highway two days ago that chipped my windshield. After blurting out a few obscenities I contacted my insurance company who put me in touch with Safelite, who was going to fill the chip less than 24 hours after it happened and they were going to do it all at my work. To add insult to injury, I woke up to my chip having spread significantly. I contacted both Safelite and my insurance who agreed to put a new OEM windshield in; however, due to some special features, could not be done at my work as multiple sensors would have to be precisely calibrated. I called my dealership to see who the recommended. I was told that they exclusively use Safelite and reassured me that they were qualified to do all calibrations without affecting my warranty. In less than 48 hours after my chipped windshield I found myself in their Warwick office greeted by friendly staff. I was told that it would take two hours, so off to lunch we went. After our lunch was finished I received a call from Safelite saying that my car was ready a full hour before I had anticipated! After inspecting their work, I was not only impressed with the quality of their work, but I could not tell a difference between now and the day I picked up my car from the dealer. Honestly, the windshield looked far better than the day I picked up my new car! I will never hesitate to use Safelite again and gladly recommend their service to anyone for any vehicle! read more

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Stuck in the middle of nowhere, and waiting three hours to get my car back, this place discarded my expensive orthopedic seat cushion, improperly reinstalled my rear view mirror which fell off while I was driving home causing me to turn the car around and go back (without benefit of rear view mirror) to have it attached properly. No paperwork was given to me upon returning my car (I had to ask for it) and they left my transponder sitting on the console and not reattached to windshield. I am livid at the number of thoughtless careless mistakes Safelight made in one short period of time. I'll never go back. The Warwick location is not professional and are very CARELESS. read more

Rock/stone hit windshield on way to work. Was able to get appointment for same day. Fixed fast and easy, no stress or worry.

Technician never showed up. Lost 1/2 day of work pay. Not happy with their communication. Not happy with their scheduling practices.

They repaired a small chip in my windshield and approximately a month and a half later it spread throughout the entire windshield. Their phone number does not allow you to speak with a representative. You can only activate through their website, which does not allow repair for any guaranteed work. Will not be working with this company ever again. read more

My insurance recommended SafeLite, yet I found them very difficult to work with. - they canceled my first appointment due to the 'potential' of rain (it didn't rain at all that day) - they blew me off on the make-up date - bumped me several days out after ignoring their commitment - were $100 more expensive than another company that could come out the next day (0 for 4 - see ya!) read more

Tech was a one man show and did his best to keep up, but due to him being alone and having to rush the attention to detail wasn't there. Standing on door sills that are painted with gravel in sneakers is bad news, now I have to repair the paint and my rearview mirror assembly and window are misaligned. I wanted this to be a good experience, but it definitely wasn't. I don't recommend this place and won't be going back. read more

Please, please, do not use the Warwick location. They are extremely unprofessional when handling your vehicle. See provided photos of before and after the window repair... unbelievable that my vehicle was returned in this condition. Granted they immediately corrected the imperfection and mess but still, grossly unacceptable. WILL NOT use them again. read more

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terrible service. i had a 9:30 appointment. I was told it would be a 1.5 hour wait. The tech did not take the car in intill 10:30. about 11:15 the tech came in and told be that the cowling was tight and when she tried to istall the glass it broke and to go to the desk to make a new appointment. I had taken the day out of work and had an inspection sceduled for the day. I asked if they could get a new windshield . I was no. after another half an hour the manager came and gave me my key and turn is back on me with out sayinf a word. I asked him why he turn his back on me and he said "i could see you are mad and I dont want to deal with it"!! I booked an appointment some where else and was quoted $200 less. stay away!! read more

It was fine. Fast. I saw on one review that the toll transponder was put back up. But had the command stickers n it. All I had to do was hang it. Those have to be put in the right spot so I get it. read more

Good experience with SafeLight AutoGlass. I had one chip on my windshield. Scheduled appointment on line on Thursday for Saturday. They verified my insurance and were right on time. Dan who did the repair was great. Adhered to social distancing requirements and was in and out in 20 minutes! Thanks! read more

Our brand new crv needed a new windshield .the insurance referred us to Safelight. Because we needed a windshield from the manufacturer ,we had to wait until it arrived . They notified us and we scheduled an appt . Our appt was 10:00, they started working on it at 10:30 and it was completed 1 hr later . They provided updates every tine another phase was done. The repairman explained the dos and fonts . Highly recommend them read more

I had a really good experience here. It was fast, efficient and the work seems to have been done well with OEM parts. If I had to get a new windshield, I'm glad it was easy to replace. read more

Quick appointment, great communication and quality service. The agent who replaced my windshield was very understanding that RI was having serious power outage issues. He worked around my property not having power and helped open my garage so he could complete the job. We couldn't be more pleased. Thanks read more

Had to replace my car's windshield and recalibrate the safety systems. Dropped off my car at 9:30 am and it was ready around 1 pm. They called me to say the car was ready. No mess, car was clean. But the most important part is -- Safelite saved my beach parking sticker! They peeled it off and stuck it on the new windshield. Saved me time and $$$ to get a new pass. The beach pass is worth more than the new glass! Thank you! read more

Had the windshield replaced in my driveway. I specifically asked if he would vacuum the glass inside. Yes, he said. I had to do it after he left. Maybe he should have turned ON the vacuum when he did it. It was convenient having it replaced at home, but that shouldn't prevent doing a complete job. read more

I went to replace my windshield and everybody there were so down to earth, friendly and professional. I definitely recommend Safelite in Warwick! Thank you! read more

I had an appointment to get my windshield replaced with Safelite. I had to wait about a week to get an appointment at my house, and then when the day finally came they didn't show up. No notice of cancellation at all. I finally called the company and waited on hold for 15 minutes before even reaching a human being. They told me the order was canceled. I never got anything other than the confirmation email saying my appointment was scheduled. No call, no email, nothing. It took me 3 weeks to get my windshield replaced. read more

Great experience all around. I secured an appointment literally the day before I wanted my windshield replaced. Safelite was very professional throughout the process. They came to my house and got there earlier than they told me initially (they had communicated the early arrival to me, previously). This was super convenient, considering I had another appointment later on. Ross was great in explaining the cost breakdown and got the windshield and new wipers on my car in less than half an hour! Looks great! read more

Unfortunately I had to get my passenger window replaced after it was broken in Providence. They were booked solid for almost a week so it took some time to get an appointment. The call center rep was very friendly. They were able to take my car the next day to vacuum the glass out and put a crash wrap on until they could replace the window. On the day of my appointment, they took my car right on time and it as finished in about an hour. The staff was friendly. I had a positive experience and although I hope I do not need their services again, they will be my first choice in the event I do. read more

Went through this place as my insurance suggested since my windshield was chipped. They couldn't repair the chip after drilling into it more. I decided it would be best to replace it. I returned the following week and dropped off the car. The replacement they got in was smashed. So far, they have pushed my appointment 2x and still don't have the replacement. All while now my wiper blades are cut up thanks to the chips. Tried calling the local store but you are out through to the call center who is super unhelpful. Will not use them again. No offers for my inconvenience just excuses. read more

$133 dollars for chip repair and can still see it do not recommend going to this place! Don't tell me it's raining when your pissing down my back ! read more

Technician arrived on time and was done within 40 minutes. New Windshield is indistinguishable from original OEM windshield on my 2015 Jeep Cherokee. read more

This was the second time I've used Safelite, but the first time I've been to one of their shops (the first time, a few years back, they sent a technician out to me). I had set up an appointment with Safelite at their Warwick location after finding a long crack down the top end of my windshield. Unfortunately, it was REALLY cold that weekend (in the teens, feel like temps below 0*) and the crack extended past 6" before I showed up to my appointment. A Safelite technician checked out my windshield and informed me that the crack was indeed too long to be repaired (insurance wouldn't cover it) and that he found the impact point of a pebble/rock at the very top of my windshield which is why it cracked long instead of spidering. Set up an appointment for the following week. Was told the service would take about an hour but was actually in and out within about 30 minutes -- I was the last appointment of the day and apparently they had multiple technicians working on my car which made the process go much faster, it was much appreciated! Everyone I interacted with at both appointments were very nice and had no problems answering my questions or explaining things that were unclear to me. Thanks to all the technicians for making both experiences great ones! read more

Great and friendly service. Good work at a fair price. The website was VERY helpful in making an appointment. The Safelite team was Professional and a pleasure to do business with. The free coffee didn't hurt either! Thanks read more

Safelite AutoGlass - Auto Glass Services Near Me - Warwick, Rhode Island

My review is for an employee of Safelite, Warwick store. I entered the gas station/ Dunkin Donuts on Post rd across from the airport, behind a Safelite van. There were 2 spots right near the door. Think oh crap the Safelite van is gonna take the good spot. But no he parked in the handicapped spot. (clearly marked and signed). When I went in I was behind him and said in a loud voice "hey...you don't look handicapped to me, why did you park in a handicapped spot" ? He got all pissy and in my face, threatening me with bodily harm. A little BOY (about 5 foot 2 in) with a big attitude. and in need of grooming. He yells "I don't give a F*&%K about the handicap spot" I am a 73 year old vet of the VietNam war. I don't need to be disrespected by some 20 something rude and crude baby boy. Tried to call corporate........ no numbers connect to a person. Just a large phone tree that goes in circles. So after some digging, I get to online chat. She gives me the number to the Warwick store. (the posted number goes to main phone tree) I call and talk to Matt who says he was in charge. Claims that he doesn't know who I am talking about. What a cop out. How many tiny rude boys does he have working there? He says I will check into it and get back to me. Did not happen. STILL WAITING FOR THE CALL MATT. read more

They give you a 5 hour appointment window. Technician never showed up and didn't call. Calls to customer service were no help and they don't give out phone numbers to the local repair shops. The texting service is a joke also. read more

I was planning to leave the next day on a road trip when a rock kicked up and dinged my windshield. Afraid it would spread, I immediately got off he highway and googled the closest Safelite. An hour later the problem was solved at a reasonable price. Friendly, courteous, professional. read more