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    Safelite AutoGlass

    3.0 (48 reviews)
    Open 8:00 am - 5:00 pm

    Services - Safelite AutoGlass

    Auto mirror repair

    Auto mirror replacement

    Auto window repair

    3 More Services

    Auto window replacement

    Auto windshield repair

    Auto windshield replacement

    Safelite AutoGlass Windshield Installation & Repair Photos

    From this Business

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    Arrived at 9:50 for a recalibration technician stated it would take 30 minutes to an hour. It's now 13:11 SMH!

    Safelite windshield replacement experience was terrible! I personally observed numerous customers having issues with the recalibration process! Service issues listed: * Initial price with Veteran discount $1255.25 (Ultimately paid $1457.01) * Safelite manager notified me the wrong windshield was ordered * I returned after rescheduling only to find out Safelite ordered the correct windshield * After rescheduling and installation of the windshield. I was charged 1457.01 versus $1255.25 * I had to return the day after installation for recalibration (I still seating in the waiting area for the finalization of the calibration) * Safelite manager claims he cannot charge me the price "he personally quoted"! This particular franchise seems to be scamming customers utilizing the calibration! Safelite doesn't deserve nor earned 1 STAR review! QUOTE THE PRICE STAND BY THE QUOTED PRICE!!!! SCAMMERS!

    I had an appointment today, so to start it off I get a txt saying that the technician (contee) was getting started. I look outside to see no one. I call the shop they say they will get a hold of contee and see what's going on. They come back on the line to say they can't get him to answer. But they have a note saying that contee knocked on the door, but I have cameras all around the house and none of them have contee on it or any safelite vehicle for that matter. They also end up telling me he is on the road before me but that was another lie. They say he was on my road so I sent the kids out on bikes to find out that was a lie as well. At this point its also customer service joining in on it. This is the second time I tried going through safelite and never got anything done they are not reliable and will lie to your face and if contee is still working here then you can't trust the technicians they don't have any work ethic and have no problem lying to you. If I could give 0 stars I would.

    Cancellation notice 7/25
    Marcus M.

    I have been waiting for my window replacement since the beginning of July. This company came recommended by my insurance- which now I am reconsidering them as well. A woman called me Friday before the office closes to inform me that my window has not arrived after 2 weeks. I ask, "well when can I come in?" "It will be another 2 weeks. We are very busy and booked." I explain to her, "I have already waited 2 weeks for a window that is kind of vital for me to operate a vehicle I drive everyday. This is becoming a little ridiculous for me to continue to wait. Why hasn't the window arrived?" Her:"I'm not sure but you can chance it and keep your appointment Monday and I will call you." Not only did the customer service rep NOT call me, she proceeded to CANCEL my appointment without notice at 8:01am! If I could give you zero stars I really would. This is beyond the worst location I could think of and I haven't even had services done yet! My insurance is forking $510 for a passenger side window and you can't even do the decent thing and call me to notify me that the window has not made it?? Shady business. I will NOT be setting another appointment here. I'd rather my car be rained in than to wait an additional 2 weeks.

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    21 days ago

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    We're sorry for your experience, Latoya.

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    1 month ago

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    2 months ago

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    We appreciate it, Kirk! Your support keeps us going!

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    10 months ago

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    2 months ago

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    Sorry for the hassles and letting you down, William.

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    11 months ago

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    1 year ago

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    9 months ago

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    5 months ago

    the absolute worst. nasty attitudes and will always inconvenience you. do not and i repeat do not bring your car here go elsewhere.

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    3 years ago

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    3 years ago

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    3 years ago

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    2 years ago

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    4 years ago

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    4 years ago

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    8 years ago

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    5 years ago

    The technician did a great job fixing the spot in the windshield. He was quick and thorough. Very happy with the service.

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    That's great to hear, Melissa! Thanks for sharing your review.

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    3 years ago

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    5 years ago

    Everything went so well. The technician was outstanding and very professional. I definitely recommend this service for anyone.

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    3 years ago

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    6 years ago

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    9 years ago

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    6 years ago

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    9 years ago

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    7 years ago

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    8 years ago

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    5 years ago

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    8 years ago

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    9 years ago

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    9 years ago

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    6 years ago

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    6 years ago

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    Thank you, James! We appreciate your kind review.

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    7 years ago

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    9 years ago

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    9 years ago

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    6 years ago

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    7 years ago

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    Page 1 of 2

    Ask the Community - Safelite AutoGlass

    Review Highlights - Safelite AutoGlass

    If you're looking for professionalism and for things to get done in a timely manner, this is your place.

    Mentioned in 2 reviews

    Read more highlights

    Auto Glass Express

    Auto Glass Express

    (91 reviews)

    Kevin and Gene were so nice and quick/efficient with replacing my windshield. They said I could sit…read moreinside while they did the repair and they'd give me a call when it's done. I was worried about having to pay over $500 and using insurance, but thankfully it was lower than expected so I paid out of pocket. I paid $324(ish) to have my windshield replaced. They drove to my neighborhood and I just parked my car outside. I would HIGHLY recommend this business if you need any work done!

    Auto Glass Express - Alexandria did an awesome job replacing the front windshield on my 2022…read moreChevrolet Silverado 1500. The crack was taken care of with a factory OEM replacement, and honestly, I can't tell any difference at all--it looks perfect. What really stood out was the attention to detail. They put my service sticker back exactly where it was in the top left corner, and they even reinstalled my dash cam in the same position. If I didn't know the windshield had been replaced, I wouldn't have noticed at all. That level of care definitely doesn't go unnoticed. The staff was straightforward, professional, and answered every question I had without any hassle. They also finished the job within the timeframe they told me, which I really appreciated. The only downside--and the reason for 4.5 stars instead of 5--was the waiting area. It was a bit cold since there wasn't active heat during the winter, which made it a little uncomfortable while waiting. That said, it doesn't take away from the quality of the work or the service itself. Overall, great experience and top-notch workmanship. I'd definitely recommend Autoglass Alexandria to anyone needing windshield replacement done right.

    Safelite AutoGlass - windshieldinstallrepair - Updated May 2026

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