My car windshield needed replacing. My husband took the car and stated things went smoothly. No issues or complaints from him.

I brought my car to Safelite for a small windshield chip with an approximately one-inch crack extending from it. I chose to have it repaired as a preventative measure because I wanted to stop the damage from spreading and avoid eventually needing a windshield replacement. Unfortunately, during Safelite's repair attempt, the crack expanded from approximately one inch to three inches. I left with the crack at about three inches, and it continued spreading overnight and the following day. It is now approximately eight inches long, and almost to the base of the glass, meaning the windshield needs to be replaced. I understand that Safelite discloses the risk that existing damage can spread during an attempted repair, and I signed the waiver acknowledging that risk. I'm not claiming that the technician did anything negligent. I'm frustrated with the outcome: I brought the car in specifically to prevent a small crack from spreading, and instead it doubled in size during the repair attempt and continued spreading afterward. Because my insurance covers chip repair without a deductible but my Alabama policy applies my deductible to windshield replacement, trying to take preventative action is now going to cost me $1,000 out of pocket. Had I left the original damage alone, maybe it eventually would have spread anyway--I can't know that. But I do know that I arrived with an approximately one-inch crack and, after the attempted repair, I'm now looking at an eight-inch crack and a full windshield replacement. A very frustrating result from something I did specifically to try to prevent this outcome. UPDATE: The "successful repair" spread to multiple cracks extending over 24 inches and requiring windshield replacement. I paid $1000 to have the windshield replaced and all I was offered was a refund on the repair (about $75) which went directly back to my insurance company. Geeeee....thanks. read more

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I have had a horrible experience with them. Initially, I put in to have my windshield fixed mobile, from home. After a week and a half of not hearing from anyone I drove to Safelite only to find out it had to be in person at their establishment. I pay the deductible, they schedule me for 2 weeks later. I come to get it serviced for them to not only try to collect another deductible but not have the right windshield-knowing my make and model stating they needed insurance approval (why was this not done prior to?) so, we reschedule under the impression it would take 30 minutes to an hour. When I come back again, the receptionist takes 10-15 minutes on a walk in instead of seeing if I had an appointment to drop my key off. Then, to find out it will take an hour and a half to 2 hours to do. Not knowing that bc noone stated it would take that long we had to reschedule again. I come back yet again and it takes an hour just to get my car checked in bc AGAIN the receptionist takes another 10-15 minutes again on another walk in then blames me for being late. Excuses. They would really benefit from having approvals done prior to someone's appointment and a receptionist that can multi task. When I get ready to leave they try to collect yet another deductible from me. I do not recommend anyone using them. They need to get their stuff together. read more

If I could have rated a 0 I would have. Paid $497 dollars to have a windshield replaced on June 9 here in Montgomery Alabama and 3 weeks later the whole car was Infested with mold not a drop of water in the car before this...now I got a pay 1000 Dollars for a detail..total cost $1497. Took it by Safelite shop the manager told me there is no way water can get to the headliner from the windshield. I would not recommend this place of business to anyone. I guess since it was raining that day the tech didn't want to do it yet we still let him borrow the garage..top it off they wont even pay to have my car detailed..Sad Business Bad Business .****Updated review with order # photos **** read more

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Great job by Safelite. Came to my home and was fast and very professional. Tech was very friendly and arrived on time. Thought they might be more expensive than others in the area and found them cheaper and they came to me. Very happy!! read more

I am very disappointed with Safelite. A rock hit my windshield causing a small hole and some cracks. I took my car to safelite for the repair. My insurance company paid the repair but the repair person said I needed new wipers which I don't know if I really needed them but said ok and paid for them myself. The next day the cracks and hole came back. I took my car back to safelite because I was told the repair was warrantied. The store told me they couldn't repair the windshield again. So what does the warranty cover? Also when I was checking before the repair I was told a new windshield was $200. Now the store says it will be $700. Pretty shady. Don't make the same mistake I did. read more

Gary did an outstanding job! Had a rock chip the windshield. Insurance recommended Safelite and I was actually able to make the appointment from the insurance web page. Gary explained that sometimes cracks can expand during the repair. It didn't. As a matter of fact, knowing where the chip had been I can't even see it now at all. I have had other chips repaired and you could still see just a little bit of them after the repair. Very pleased with this work. read more

The associate was quite nice, along with the various emails and texts of appointment reminders. The Check-in was easy, but we have to come back in a few days because I ordered the wrong glass, trying to takemy husband's job..." that's a know it all female for ya!" Lol. I'll write my post after my next visit....... read more

Safelite - Auto Glass Services Near Me - Montgomery, Alabama

Safelite has amazing communication skills. Their technician, Daniel Andrews did a subperb job on repairing my work van's windshield and it took less time than he said it would. I highly recommend Safelite in Montgomery, AL. Again very outstanding service. read more

I had a chip in my window with a crack about one inch long through it. I brought it in to the safelite in Montgomery, AL. During the "repair" it expanded to about six inches. They refunded my money and told me to get new glass. read more

Absolutely thrilled with the windshield replacement service! Quick, professional, and the quality is outstanding--highly recommend!

Repaired damage to windshield.they were on time.tech came out and talked to us and showed us what he did

There is only one thing I was not happy about. They tried to charge me for windshield wipers I did not ask for. The tech got a little upset when I asked him to put the old back on. Outside of that everything was fine. read more

Such a disappointment for such a high profile company. When I scheduled online, of course they had the windshield I needed. A couple of days later I had to reschedule because they couldn't get the windshield. Rescheduled, another week of waiting. 24 hours before the appointment I get a confirmation email notifying and reminding me to show up 15 minutes early. Fast forward to today's appointment, I show up, 15 minutes early and suddenly they can't find my appointment and when they did, you guessed it, still no windshield. Location claims that someone called to inform me but every call I received was in my contacts list and one was noted as verified spam/fraud. OK, so what if it was Safelite? I'll never know because even on those spam calls, you can leave a message and no message was left. Clear, consistent communication - F Ability to get the correct windshield inside of 15 days - F Owning their mistake-F I worked half a lifetime in customer service/transportation logistics and I can tell you rhat if that part exists anywhere in the world, it could absolutely, positively be at Safelite's door in less time than they spent deflecting the failure to follow through on my appointment. This was handled terribly. BTW, another auto glass company is installing my windshield tomorrow. Wow, that windshield actually exists, lol read more

Scheduled appt to have my windshield replaced, was texted and emailed drop off instructions so I could drop it off before work. There is no key drop like the instructions tell you to do and no one will answer the phone. Now my husband and I are both late to work and for nothing because they don't open until 8. read more

Absolute worst customer service I've ever experienced at any business, from the store manager, all the way up to the district manager. Thus, don't think that reaching out to upper management or even the franchise rep will have any positive repercussions. Save yourself the money and the trouble and just DON'T come here! This is not the Safelite that's advertised as America's favorite glass repair/replacement business, but a poorly ran shell of it. I honestly don't understand how they are still franchisees. SAVE YOUR MONEY, FIND SOMEONE ELSE! read more

Price quote and estimated completion time were spot on. Everything looks great! Thanks team!

Decent quality repair but the cleanup was trash. Glass everywhere in the car... front, back, truck ... everywhere ... from about a 4 inch hole in the rear windshield. I have more glass work but i will be finding someone else to do it. read more

While I was waiting for my windshield chip repair, a woman walked in. She complained that the windshield they replaced had lost its seal and was leaking water into her car. I wish I had seen the reviews before making my appointment. I had a dime-sized chip in my windshield... it's now a 1 foot long crack. The entire windshield has to be replaced on my brand new car!!! Then they quoted me $300 more for the repair than the Lexus dealer! I've had several chips replaced over the years in 2 previous cars... never had an issue. If you have a chip... just let it be. Don't come here. read more

My go to place for windshield repair/replacement. Highly recommend. Gary who did the replacement is top notch.

I dreaded having my damaged windshield replaced and procrastinated as long as possible before making setting an appointment with Safelite to come to my home. The windshield expert, Parrish, was prompt and proficient, arriving within the time frame scheduled and provided excellent customer service in a professional and efficient manner. My windshield was better than new! Thanks Safelite and Parrish for your excellent care! read more

I can't give them a good rating because when my windshield needed to be replaced they could not do it. They said they don't have tools to replace the window. My son missed a day of work because of it. I complained to manager. His reply was the tool they needed was a health risk to their employees. I advised as big as safelite is they could not come up with a safe way to replace the windshield. Then I asked for corporate to call me. No one called. So I cannot recommend Safelite Their commercials are false read more

I had my windshield repaired with Safelite. The results were of of a much poorer quality than I expected based on the companies online photos of "after" which advertises their service. My original small ding with cracks was smaller than a quarter. Pictured is the result..sorry about the fingerprint. Customer service was polite and sufficient..but they explained customers just can't expect results like the company pictured online...they said it was similar to fast food burgers not looking like the TV ads...but in the end...having had this type of service done many times before...my windshield still has cracks and a small hole. read more

Safelite - This is AFTER repair of a small quarter size ding with cracks...cracks and ding still about same size..sorry for fingerprint. - Auto Glass Services Near Me - Montgomery, Alabama

Windshield is leaking after replacement..they did a "water" test and told us it was our sun roof and to clean out the gutters..we did..windshield still leaking and wipers do not hit windshield. . They still won't fix the bad job.. read more

Waited a week to have windshield replaced only to be told the day after my appointment date that it would be another 5 days before they can reschedule. Do not recommend. read more

Extremely professional, quick, and top quality service. Workmanship was great, and the windshield cracks are almost invisible.

I made an appointment with Safelite through my insurance. I had a crack in my windshield from another vehicle throwing up a rock on the interstate. The technician Eric, fixed that crack & then went above & beyond when he found a chip that I hadn't saw. He fixed it right there. Not with ought showing me the work that needed to be done first. Changed my wiper blades too. Very nice & trust worthy! read more

Great experience. On time, explained everything and very courteous. Would definitely use them again

Ssfelite Experience was great the Representative kept me very well and informed also had to reerschedule which was even more convenient than my initial appointment. He was at my job bright and early ready to tackle my problem overall my 1st experience was exceptional. I will definitely be using satellite again I hope no time soon (not being rude) read more

I'm a repeat customer, and always satisfied with the end product. Quick professional work, replaced the rear window glass on my F250. Complete window, power slider with defrost and privacy glass was instock. The wait was pleasant, great internet, drinks and snacks. Finished quickly and walked me through the repair. read more

The manager is rude. They messed up my car and won't do the right thing and fix it. Such a fiasco and they don't stand by their work. Techs seem nice enough but they took 3 tries to install my windshield correctly and damaged my car in the process. Now they just won't call me back. Go somewhere else until this place gets a new manager. He's terrible. Please message me as it won't let me send you a direct message. Order is: 1872-935230 read more

I made an appointment with Safelite to have my cracked windshield repaired. The technician name Ian ask me is the key in the car for his protection of covid-19 virus. He started to get everything in order that he needed to work with, without procrastinated he did the job in a timely manner. Ian was prompt and proficient, arriving within the time frame scheduled and provided excellent customer service in a professional and efficient manner. My windshield was better new! Thanks Safelite and Ian for your excellent care! Mary N. read more

Took a little longer than I expected but the servicemen and service was great.

Awesome experience!!! Everyone was very friendly, the facility was clean, and they offered drinks and snacks while you wait. My husband got there way earlier than our appointment was, and they took him right in and started on my windshield. They finished within the time they quoted. It's hard to impress my husband, but they impressed him. Second time using Safelite, and we'll be using them again when needed!!! read more

Windshield was replaced 2 1/2 months ago. Technician broke the antennae to the remote starter even though it was pointed out before any work started. Contacted manager who sent me to dealership for a quote which I provided that day. He said two weeks someone would call to approve repair. Nope. Doesn't happen. I have repeatedly called and been told one thing and then another with the last being that the dealership has a credit card on file to bill the work to repair my starter and that dealer supposed to call me to schedule. No one at the dealership knows anything about it, particularly the body shop manager with whom Safelite allegedly made arrangements. Long story short, remote starter is still not fixed. Talking with yet another customer service rep who is "investigating" my request that they just cut the check to me so I can get my remote starter fixed since they clearly haven't made arrangements with the dealership. She keeps telling me the quote from the dealership is $100 less than it is then putting me on hold again for more investigation. Refuse to issue a check to me for repairs but "called" the dealership who, guess what, doesn't know anything about the work! Finally successful in getting bumped to a supervisor who promised a check to be overnighted to me...the same check every customer service rep said was impossible to send. We'll see if the check arrives as promised but no more Safelite for me. read more

Terrible service. Turned two tiny chips into two giant cracks and wouldn't fix it after he said he would.

After waiting 8 hours for my windshield to be replaced on a Saturday, yes, 8 hours, it was finally done BUT only to hear whistling in my car!! It wasn't replaced correctly!!!! So now they are going to replace it AGAIN!!!!! Do not ever go here!! Nightmare!!!! read more