This team was amazing they help me with a nail in my tire and where the only ones that that had big…read moresize machines. Phenomenal team

Don't seem interested in small little jobs unless buying a tire. Made promises didn't keep, and…read moreclosed without letting me know the status as promised. My car was there to fix a nut and put on a spare - over 24 hours at this writing.

I purchased two new tires, from Gray's, the Business didn't really discuss Mt selection of tires, I…read morewas told that the Hercules tires were a good choice, I informed the business the first year that I was having issues with the tires, and absolutely nothings done, I have gone to this business numerous times, and on one occasion I asked if they rotated the tires and they said no, I waited another hour and a half and the tires still wasn't rotated. After,less that 10,000 miles the treads have lessen to almost none left,the tires are unsafe because they are making loud noises, and I almost loss control when my car skidded and slided,there was a small amount of water in the streets, tires are dangerous and can cause me to have a accident. I have called the business, went to the business emailed the contact, the manager refused to do anything about the tires, all they care about is the money,they don't care about my safety.The business did not contact Hercules, the manufacturer, they refused to do anything about the defective, unsafe, poor quality and horrible tires, this is a horrible bad business and I don't recommend them, they sold me these bad tires and refused to honor the warranty. I don't believe that Gray's has been doing any of the work I paid them for,if they weren't a dealer, they had no right to sale me this junk, I have tried numerous times to resolve these issues, however, they have ignored my emails, my phone calls, I showed the manager the tires and he ignored them. Three other businesses have stated that the tires are bad and need to be replaced one business called Gray's, to tell them about the tires and he didn't want to talk to him, this horrible bad business took my money and are ignoring me,they are rhe worst poor excuse for a business and a so called business, they didn't treat me right as a customer. I absolutely do not recommend this business, because they are not trustworthy and they sold me bad tires and refused to honor the warranty I paid for. I am very disappointed and dissatisfied with this business bad business practices.

Purchased many sets of tires, 2 sets for jeep wrangler, 1 set F150, 1 subaru outback, 1 subaru…read morecrosstrek. I really like doing business here but really hate them lately fir trying to force windshield wipers down my throat. Purchased 2 months prior for a trip and they are telling me there bad. Yea ok. If this business continues I'll find somewhere else.

There are not enough good words to say about the members of this store. The customer service was…read moreexcellent to say the least. They are quick, efficient, and helpful to the utmost. Jareth Walters deserves significant recognition. He was patient and helpful during all of my questions and throughout the entire process. A great example of exemplary customer service. I urge anyone reading this to give the location on Montgomery, AL a visit. The tires they ordered for me also arrived early, and they fit me into their schedule the day before I was set to have my tires changed. On top of that, the process to remove and change 4 tires only took 32 minutes. Efficient and professional. Thank you to the whole crew, and especially Jareth Walters.

Over priced tires idk how they are still in business, I had a payment issue so I asked for…read morecorporate number boy why did I do that I was yelled at an told that was not happening and that it wasn't making it that far it stop at his head and that no one was going to do anything about it.. The tall bald guy (Guess he's the manager) and the short lady they hired for accounting Both have no clue on customer service or taking accountability for a mistake that they made that I had to pay for.. Super unprofessional... Ik this review doesn't matter but hey it's a huge difference between good business and bad business

We went to this location due to their turned out to be false reviews. the employees were compl…read moreincompetent and had no idea what size rims or tires to place on my car resulting in my tires going flat often. I went back every time due to their so called warranty I had and they took zero responsibility they would charge me for new tires and I kept telling them the rims had to be the wrong size due to my car touching the car when I made a sharp turn. Event after many visits and many flats they finally decided to change the rims to a smaller size and change tires. This would have been fine if they had not decided to restart my contract and start again costing me once again another whopping $1500. Even though I had already paid that for the other missized rims and tires. So ultimately they took advantage of my business and never took any responsibility for everything they falsely did to my car causing me to be left on the side of the road on multiple occasion. I would not recommend this location or business if it was the last option you had. They are a money hungry business who quite literally only cares about money and not good quality work or taking care of their clients. Please take into consideration my personal experience with this incompetent company and do not by any means take a chance on such a terrible situation that they placed me in physically and financially. Do your research and get a good place that is better than this and takes better responsibility for their work.

Decided to try them again and today was flawless.Very fast,courteous and professional service.Thank…read moreyou Jadeth!!

Edit: noticed the following day that my wheels were scratched. They also left my wheels grimy and…read moreridiculously dirty. The previous shop that mounted my old set of tires on my brand new OEM wheels left it SPOTLESS. If a hole in a wall shop can do the job, so can discount tire. These are $2900 wheels, so a few scratches on the face is a bit frustrating.

We were on our way to FL pulling our boat and had a blowout on our trailer tire. We stopped on the…read moreside of the highway and fixed it. Then in route the same tire blew again so we needed new tires. I looked up dealers in the area and found Grays. They not only stopped what they were doing and put a new tire on, they gave us a good price so we bought 4 new tires from them.

Brought my wife's MDX in so they could patch her front, passenger side tire. As soon as I came to…read morethe counter, I was greeted and after I explained my issue, they took my keys to correct it. Prices are reasonable, the crew is efficient and the business as a whole interacts with customers in a very cordial manner. I'm hoping I don't have any issues in the future but when I do, I know the crew at Gray's tire will be able to correct it for me.