Excellent service, employees are all friendly and polite, you can trust their expertise. It's rare…read morefor a business to have such consistency, but obviously they have high standards when hiring. You know they are straight shooters and feel confident in guidance and questions answered. Costs are in line and reasonable.

Avoid Gray's Tire & Service Center next to Hog Rock. They improperly installed my oil filter cap…read moreduring a routine oil change, causing a massive oil blowout that required my car to be towed back to their shop.While they admitted fault and towed it, they completely rushed the cleanup, leaving standing oil all over the engine bay. Immediately following this incident, the unseated air cover and oil spill triggered a Check Engine Light for the Mass Air Flow (MAF) sensor. I had to pay out of pocket for a new sensor and air filters just to make my car drivable and safe again.I have reached out to management with the receipts to request reimbursement for the parts their technician's negligence ruined, and they have ghosted my messages for two weeks. Terrible quality control and zero accountability. Go elsewhere if you want the job done right the first time.

I went to the Millbrook store for a front end alignment and a rotate and balance. There was no…read moreissues with my truck but I had just had new upper control arms installed and wanted the front end alignment checked. Once I got there Chuck tells me that they cannot balance my tires because they are aftermarket applications. I said okay then please check the alignment. After about 45 minutes they take the truck back and 30 minutes later come back and tell me that the alignment is going to cost 275 bucks because of additional labor. I said okay go ahead since I'm already there and have wasted nearly 2 hours. Thirty minutes later they come back and say that they can't align my truck because it needs additional parts and that they will cost another 200 bucks. So now I need a 475 dollar front end alignment. Of course I have questions and ask to see what part it is that I need and why do I need it. The tech says that the parts on my truck are not correct and shows me what I parts I need. When he show me them I ask him to show me where it says those parts will fit my truck. He fails to do so and he insists that they cannot align my truck with the parts that are on it. I show the tech the pictures of the parts that were previously purchased for my truck and that they were specifically for the year make and model of my truck and were for front end alignment. The tech said that the they would not be able to align my truck with those parts. I told them I would not be paying 475 bucks for a front end alignment to get my truck off the rack and I will go somewhere else. They bring my truck around and I have to pay 59 bucks for nothing. I leave there and go right down the street to Auto Zone and show the rep a picture of the parts that their tech said I needed. He pulled the parts up on his computer and said that these parts would not fit my truck. He then showed me the parts that would fit my truck and it was the exact parts that were already on my truck. Lets be clear my truck was previously aligned with the parts that were on it. So I left there and went back to Don Duncan and showed Mitch the Auto Zone parts description indicating that the parts they said I needed would not fit my truck. He offered me nothing but said he was sorry. I left there with my steering wheel off centered and my truck wandering on the road. So now I am sure my truck is out of alignment and it cost me 59 bucks to get it that way. Thank you Don Duncan Millbrook! What a great experience.

Key word (Outstanding) Hat's off to Mitch, Chuck, Terry and the entire Technical Team. For…read moreproviding Top notch Customer friendly and Professional service during 2 thru 12 Jun 23. I highly recommend this establishment to any and all in need of Automotive Repair and Tires. Sincerely, A Loyal Satisfied Customer! Earl Marshall Last note: Erase any doubt call Don Duncan's All American Auto & Tire for your Auto repair and Tire needs.

We were on a long road trip in a 31 foot motorhome when we needed new tires. One short phone call…read moreand 35 minutes later we were on the road. Great service and prices!! Very friendly people!!

My wife and I were traveling north on I-65 and had a flat tire just south of Montgomery. We were…read morevery lucky to be so close to Chappell - they replaced our ruined tire in record time at a very fair price and had us back on the road in under an hour. Bravo Chappell for your great service and smiling faces!

I live in Florida and was traveling to see my grandkids in Mississippi when I had a tire issue. No…read moreone in Montgomery had my size gray tire found my tire. He got me back on the road quickly. Very great customer service.

I have been a Grays customer for many, many years and they never cease to amaze me…read more These are truly good people, looking for ways to help people. They're not interested in just doing some work on your car, they can do that with their eyes closed. Every Grays Tire and Service Center I have had the pleasure of visiting has one MAJOR commonality. They try their hardest to be the hands and feet of God in everything they do. Now I know that's going to bother some people. Sorry (not sorry). When they ask how you are doing, they actually want to know how you are doing. Having a hard day, they're going to listen. Yes, they do outstanding work and at a very fair price. I am truly for the Gray family for having such an outstanding business model, putting doing right ahead of profits. To every single person at Grays, no matter your role, thank you.

We want to thank Joe, Dennis and Brian for helping us get back on the road today…read more What a great team you have at Firestone. We broke down on our way home from vacation. What a blessing to have found you. It's hard to be 900 miles from home and have car trouble. Prattville, AL is fortunate to have you.

The business that I'm in has me driving about 50,000 miles a year in my car and spending time at…read moreheavy industrial sites like steel mills, paper mills, particleboard plants, and saw mills. As a result, I tend to run over quite a lot of wood chips and scrap steel which puncture my tires. On average, I have to get about ten tires repaired or replaced every year. Fortunately, when I showed up at this particular Firestone bright and early, I only had a slow leak. The gentleman behind the counter got my information, saw that I had a company car and had my information in his computer and got me right in. They had the tire patched (not plugged) which is a major bonus as it's a more permanent fix and saves you money in the long run even though it takes more time because they have to take the tire off the rim. I was out of there in the hour and the bill was sent to my company. All done at a reasonable price. Thanks Firestone.

Thanks, Sexton Tires and Brian, for fixing my tire, yesterday. I just love coming there,…read moreespecially to get my car serviced. Yesterday, I called and within the next 1.5 hour, I was riding again. I forgot to add this new car on my file, but I will be back soon for an oil change. Just wanted you to know that you are appreciated. I miss the young lady at the front counter, who is always so pleasant. Keep up the great attitudes and work!

I had to reschedule because I had something come up so I came in another day. He gave me a…read morerealistic time frame to expect and he was right. And, the service included more than I realized. My tires were rotated AND oil change! Awesome

Max did very well. Super Nice and Got it done fast and made sure i was taken cared of.read more

They were able to get me in for an alignment right away. Very courteous & professional. Price was…read morefair, facilities were new and clean! Definitely recommend.

Absolutely terrible experience. I brought my vehicle in and was told I needed an extensive list of…read morerepairs: brake rotors, bearings, brake pads, inner and outer tie rods, and tie rod adjusters. They explicitly quoted me a 3-hour turnaround time for the job. ​9 hours later, the mechanic still couldn't get it done, and it stretched into the next day. They promised me it would absolutely be ready by 10:00 AM the next morning, but they missed that deadline too. They finally called me after lunch on day 2 to let me know the trucks alignment is as good as they can get it due to a control arm that cannot be adjusted. And when they test drove it they told me the brake calibers on both sides are freezing up now. They have said now they will try to replace them as well.To make matters worse, there was zero communication on day one from the staff throughout the entire process. I had to be the one chasing them down for updates, and nobody took any responsibility for missing the deadlines by such an outrageous margin. Even after forcing me to endure this massive inconvenience, they finally got the truck bsck to me after 15 hours. ​They will never get another dime of my money. I am sure they don't care, but buyer beware. Total lack of professionalism and respect for a customer's time. Avoid this location.

I had another great experience at Mavis. The employees are always courteous and do a great job. I…read morewould recommend them to all!