After waiting during the five-hour window given for today's service, my daughter called to find out why the tech never arrived. After navigating through 4 unhelpful bots, a very rude woman named Marie made a ton of excuses even though my daughter was supposed to be the second service call of the day. She tried calling the tech, who never answered, so she put us through to the supervisor, Bill, who said the tech ran into issues that he was helping him with and then he'd be over. Then he said he'd call the tech (who he was supposed to be with) to make sure he'd be here within an hour (a whole hour later than the promised timeframe). We're STILL waiting.... read more

I feel obligated to update this review. Bad experience last time as the repaired chip turned into a large crack, but I just used them again and it turned out great. Our tech Bryan called me in the morning to see if he could come early (initially after 1:00) which was fine as I was working from home. He was in and out in 20 mins and the chip is completely gone. Last time you could see where it was attempted to be fixed, but this time it's completely filled. Here's hoping the filled chip holds this time. read more

Insurance sent me there (unfortunately). Not a friendly place, I wanted to wait and they said possibly 1 to 1.5 hours so I decided to wait. Big mistake, it was almost 2 full hours. They are not professional there and have very poor quality control. I brought an issue to them and the excuses for it being fine was longer than fixing it. I'm sure I'll be back because of my insurance and next time they can deal with the awful incline of my very steep driveway. read more

GOOD LUCK getting anything fixed. Freakin joke. My insurance tied me to them to have my window fixed. After making the appointment and giving me a high estimate, I receive an email stating that "oh, your window is BROKE? Yeah we can't fix that"! Go To Your Local Bodyshop! SUPPORT SMALL BUSINESS ONLY!! No value for my time and stress. Price is high because of their relationship with your insurance company. I do not and will not recommend Safelite. read more

Dropped my car off and it went very smooth. Called me when it was ready and everything was perfect!

Car broken into supposedly covered by my insurance contracting through safelite. First, instead of coming to me they made me go to them. Got a different technician them promised. Technician was nasty and condescending. Furthermore he outright lied to me and refused services clearly offered through the safelight website. Taped a new window in place without mounting it to the hardware and then put through paperwork saying it was fully repaired. Billed me in full for parts and time. Waited several days for an appointment and still have to find a completely different solution to get my car repaired. They put my power window down and then could not roll it back up. So they left it disconnected and taped in place. Below is a Screen shot from their website claiming they would put windows back in tracks, fix switches and windows that won't go up and down among other things. read more

Safelite AutoGlass - Auto Glass Services Near Me - Lancaster, Pennsylvania

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so a street crew was digging up a driveway in my area and the jackhammer must have sent a small piece of rock into my window. after seeing the damage and talking with the foreman he suggests this safelight location. I take my car in for an estimate. 180 dollars they tell me. I relay the information to the foreman for him to pay. set up an appointment date and all seems well. I take my car in for the repair. half hour later I get my car back but notice the repair work looks like complete trash. I can still see where the damage was and it has a tiny in dent where the area was. now when I drive I see a blurry section in the lower middle portion of my windshield. also looking at the price it was 125 instead of the 180 he told me. shady crap going on here at this place and shoddy repair work. not to mention the high estimate trying to fleece me for money. yet the foreman who paid got them to 125. give me a break. you wouldn't recommend them at all. read more

The staff at the Lancaster,pa are incompetent. I have called there literally 12 times,over the course of a week,& still nothing. I felt inclined to call corporate & complain. So now I'm taking my business on down the road......bye. bye. safelite.lancaster,pa. read more

Went to have nickel sized chip repaired and technician turned it into a full crack while attempting a simple repair. I should have done it myself as I usually would but it was free by insurance and not even the worst technician could screw this up right ??? Now I'm looking at hundreds for a new windshield. Stay away from this location! read more

Critical: Professionalism Did not schedule two technicians. Did not make internal notations about moulding for windshield. This was discovered after they needed to reschedule appointment due to lack of stock and "first stop request" was billed. And after vn number given, they received the wrong part and unable to provide reliable information. This is the second time errors have occurred, even after stressing the confirmation of the correct part (s) after learning the lesson the first time, second time: still unable to deliver. Service: Replace windshield read more

Tried to schedule online, but it said there is a delay in windshields for my 2019 Passport, which I had already found out through Honda. It stated that I could schedule the appointment, and if there were any issues, they would call me. So instead of scheduling an appointment that seemed it was going to need to be rescheduled as soon as I made it, I decided I would just call my local Safelite store to check the timeline on the repair. Welp, it seems that they are going the way of Amazon Seller Support where the phone automation runs you in circles and you can't ever get to an actual human. So then I tried to chat them via text. I waited over 20 minutes for a reply, which is fine because I was just waiting for a text back, but I happened to be on the phone when they text me, then within 3 minutes they ended the chat. Really? I wait 20 minutes for a reply and then you close the chat within 3 minutes? What a joke. I understand they are busy, but guess what...we all are. So I called back again to make sure I didn't miss any options that would get me to a live customer rep, but sure enough, they run you in automated circles. I chatted them again only to have a reply say they can't answer questions about the availability of windshields, and that I was to call 877-689-0288. I called just to see if I would get to a real human, and it does. I hung up before they answered because I had already made my decision. Lastly, my online quote came back at $1014. $414 for the windshield replacement, and $600 for all of my front crash detection and lane keep assist sensors to be recalibrated. I was a Honda mechanic for 13 years, so I completely understand what goes into this stuff. It was the price that shocked me. I called my local Honda shop and they said it would cost me $120. Worst experience ever and I didn't even get service from them! I can't stand companies like this. Do yourself a favor and support a local business, not a nationwide business that has nonexistent customer service. read more

I was running into a lot of scheduling and communication issues trying to get my windshield replaced through my regular garage. Finally I reached out to Safelite, and from start to finish the experience was excellent! My tech, Brent, was prompt, courteous, and did an amazing job. I highly recommend!! read more

Excellent, quick service. Susie was great with answering insurance questions and even helped find a discount that I didn't know I qualified for. An easy and safe experience even during COVID. read more

Amazing same-day-I-called service for my chipped windshield. The staff is very knowledgeable and fixed me up super fast. Thanks, team in Lancaster! read more

When my windshield got cracked, I contacted my insurance who put me in touch with Safelite. 1st appointment to replace windshield was scheduled 3 days later. Tech came but did not have all the parts needed. Rescheduled for 8 days later as it was going to take a week to get the required molding. Tech called that morning and they still did not have the molding and rescheduled for 11 days later. Finally TWENTY TWO days after initial contact my windshield was replaced. read more

When they replaced my windshield they apparently broke the clips that attach two roof strips. When I discovered their error, seeing the ends of the roof strips waving loose in the wind, they promised to get the clips from the dealer, and fix their work. Promised to call me. Not hearing from them, I asked my car dealer to check out the problem and advise. My car dealer replaced the clips and charged it to warranty. read more

Technician Kyle arrived on time did not take long and was very professional. There was a small leak from the first install which he fixed and re-seated the seal. It was nice that they were able to come to my workplace and do the repair. read more

I had to come in 2x to get my repair completed, but Safelite definitely made it worth my while! My first windshield had the mirror bracket installed upside down, and when they went to remove the bracket to stick it on the right way, the new glass got cracked. Safelite apologized, got me an appt within 24 hours, and to compensate me for my time, they upgraded my glass to original BMW glass for the price of the cheaper stuff! Super happy that I got the OEM glass, and that my rain sensing wipers work. read more

William was prompt, courteous, safe and did an excellent job.