I'm in here getting a windshield reinstalled under their warranty because the first installation a week ago was not to my satisfaction because the top rubber trim piece was installed crooked (with the roof line, under the roof line, over the roof line, with the roof line etc). It was originally installed at my house in Phoenix. This time I brought it in to the Flagstaff location. Here's my complaint about this location. Why have a Keurig station set up on a table and a fridge for water when both are empty? And have no water fountain or vending machines for a 2+ hour wait? I asked the receptionist and she said, "We don't have supplies for that anymore." Really? Then remove it. Oh, but they DO have a water station behind the counter for employees... I'm still waiting to see how the reinstall goes. They finished up and the new job looks much better! read more

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I do not recommend this place. Not truthful or honest. And won't tell you when they do something wrong to your vehicle. Im writing this review same day of getting service here. And mine you, I have never in my life made a review before. I should have looked at the reviews first because I see they have done something similar. I will as they are the ones who paid for the new windshield. And tell them that they did this and did not complete the job and to not fully pay them. I went for a windshield replacement. I drove straight there and back. I'm an hour and a half away from this location so it's not a simple going back and telling them about it. Anyway, I get home and see this scrape and dent on my car. I know it wasn't there before I dropped it off. The fact that I wasn't made aware of this or told is the biggest issue. I'd still be upset but the least you can do is tell the customer. read more

Safelite - Scrap and dent - Auto Glass Services Near Me - Flagstaff, Arizona

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Garbage business. The techs and the manager are lying crooks. They'll scratch the a-pillar on your brand new car, try to sand it to cover up the damage, then deny responsibility when called out. Don't be fooled by the big name either. Corporate will only take their side and won't help. If you care about your car, save yourself the headache and find a reputable shop read more

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Called Friday and their Tech (Ricky) Arrived in Sedona (VOC) that following Monday. Installed a new windshield and calibrated Lane Keeping in my F-150 all within 1-1/2 hours. Rick was excellent! Fast and Professional along with high quality work. All and all I would rate Safelite auto 10/10 from call to completion. I originally tried another company that had very long lead times and slow response. Glad I changed over to Safelite. read more

I came to safelite needing a new windshield, the receptionist was very nice and helpful. I am very satisfied with its quality and the installation of windshield! read more

Went in to get my windshield replaced last winter. Noticed during rainy season that it wasn't sealed properly. I called and called and called no answer. Finally went into the store to tell them what happened if they could fix it and I was told that it couldn't and I would have to buy a new windshield and that I was out of luck. Like what seriously?! I am a college student who can't afford to fix something I didn't screw up in the first place. Do yourself a favor and go over to Urban Auto!! read more

I had a windshield replacement scheduled at my home on a Monday. The technician showed up and noticed the new windshield had a scratch. He gave me the option to install it anyway or reschedule--I appreciated his honesty and chose to reschedule for Saturday. Come Saturday, I drop my car off first thing in the morning only to be told they don't have my window in stock. I asked to reschedule again and was told I'd have to call Monday to set it up. Frustrated, I drove home. Not even 20 minutes later, I get a call saying they actually did have my window--it was in their van. So back I go to drop my car off. Once the job was finally done, I received a call at 4:57 pm saying my car was ready--but they close at 5 and aren't open Sunday. That meant I had to immediately rush back to pick it up, which was beyond inconvenient. The only reason I'm giving this location 2 stars instead of 1 is because the first technician was upfront about the scratched windshield and because they worked with my insurance to cover the replacement. Other than that, the lack of organization and communication here made this entire process way more stressful than it needed to be. read more

AVOID AT ALL COST. I've used Safelite at least 5 times to repair a chipped windshield, but never this Flagstaff location. In order to get a home appointment they make you pay everything up front. The window they gave me was 5 hours, technician shows up a half hour late and from the time he touched my windshield to the time he left was 10 minutes. I have him on my RING camera. Never rang my doorbell, just a text that said "thanks". I go out to my car and the repair looks horrible. No wonder he jammed out of there so fast. I get a text saying "how'd we do" from Kim at the Flagstaff location. I decided to call her directly since she gave me her number. Took her through how bad of a job the tech did. She said "text me a picture" (below), so I did....never heard from again. I call Safelite main customer service line, the guy takes all the information and says you'll be getting a call in 48hours from the shop...waited 72 hours, no call. I call the same line, woman on the line says this is not good, I'm elevating it, you'll get a call in 24 hours...no call. I call a third time, woman on the line says, YOU WILL GET A CALL TODAY FROM THE MANAGER...NO CALL. Called the customer service line again today and another woman says I'll escalate this case to the Quality Manager and you should get a call. This company thinks they can charge $170 for 10 minutes of TERRIBLE WORK? NO WAY. Called the credit card company to reverse the charge. I'm calling everyone from BBB to Pete Lumsdaine their EVP of Customer Experience. I will make it my mission to work as hard at making everyone aware of how disastrous this experience has been. read more

Safelite - Looks worse in person. This is what a 10 minute repair looks like. - Auto Glass Services Near Me - Flagstaff, Arizona

Two weeks i went to Safelite to have a chip repair The repair man fixed the chip, but broke my taillight and dented the back bumper. I was referred to Sedgwick for insurance, and after multiple phone calls, i still have been given no authorization to have the damage paid for or repaired. I have been ignored. I am very dissatisfied with both Safelite and Sedgwick. read more

People were nice but this was acceptable for me to drive away with? When I dropped it off it was all nicely installed. A sticker on the touch screen and a dash cam dangling? Wouldn't recommend this place. Update: the technician didn't know what to do with the cords.... read more

Safelite - Auto Glass Services Near Me - Flagstaff, Arizona

no call. no show. never reached out after. been 2 weeks. still have not heard from them.

Installer was nice, glass seems to be quality, but there was some damage to the GPS unit below the rearview mirror. tried to cover up the damage by gluing it back together with the same black glue used on the windshield. Wish the installer would have notified me of the damage and we could have worked something out . read more

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Got my window replaced thru an insurance claim, was reminded with an email about my appt and got text messages to keep up w the progress of my car. During my first replacement I got a warped windshield on the bottom of lining that you couldn't see unless you were sitting in the car driving. I called and told them my situation, lady over the phone rescheduled me 2 days later. I got my car back in an hr and my windshield was so much better. Handled my problem well and everyone was really nice. Would return and recommend this place. read more

Had a glass claim. Robert came out. Handled my windshield in less than an hour. Good overall experience read more

I had to get a second ride to the shop because my gas tank had to be 1/2 full to calibrate my window. Hmmm sure they knew that when i dropped it off. You can call the local number all you want and are NOT getting anyone to answer. read more

If safelight were two hands, they would be two hands with 10 thumbs... Did a fine job replacing my windshield, but their tech drove my vehicle to calibrate the front camera and crashed into an ice bank. This was in January, and they dragged their feet and shrugged their shoulders for months until I finally had the repair completed at the end of April, but had to pay for it myself to get it out of the body shop. The fumbling continues as its been three weeks since I paid to repair the damage they caused to my vehicle, and have no idea when I will receive reimbursment. It has been a total sh$%show. They refused to get me a rental, no loss of use compensation, and they haven't been professional in discussions. I of course won't use them again, and hope you don't too. read more

I got the windshield repair three days ago. I am totally disappointed with the output. The technician left my car very quickly even before the resin was dry enough. - He constantly opened the film. The contaminated surface is the result. - He directly sprayed the cleaner on the removed surface, resulting in the dirty mark left. - The surface is not even. The hole was not completely filled. I am sure that will cause a problem. Safelite Flagstaff, I know you are busy. Well, everybody is busy. You manipulated the manual that should be kept to provide the best quality. To me, you are not professional. You could get more money faster in so doing. However, you should know you will lose your recognition as quickly in town. I won't use your service ever again. read more

Robert in flagstaff is what every safelite employee should strive to be! Incredibly fast friendly service done right.

Very disappointed in a usually reliable company. Maybe it was this location. But made n appointment to have a chip n crack looked at an addressed s I was traveling across the country. When I arrived they stated they do not fix or work on windows that have a crack. It's replace or nothing. Stated while other Safelite stores fix cracks they in Flagstaff do not. I left disappointed. read more

I was extremely pleased with this location. My windshield cracked on my way up to Flagstaff and I was able to schedule an appointment for the following day. There was only one employee working there but he worked quickly and was able to get us in and fixed on time. It took about 45 minutes to fix the crack which was about the size of a quarter. He was very personable, kind, and easy to talk to. He definitely showed genuine care for our vehicle and wanted it returned to us in better condition than it had come in. He even checked the exterior of the car with us beforehand to ensure there was no new damage when he returned the car to us. Fantastic customer service! read more

Definitely have them come to you. I went to the store and they prioritized cars that arrived after me. A tundra came in an hour after I did and the stopped working on my car to work in that tundra. I asked why my car is taking longer than other cars and they told me that they're just sooooo busy and it was going to be a bit longer read more

Overall they did a great job. They took a longer time than estimated to fix the door. I decided to go to the shop and check in and it turns out the job was done, but no one called me. Other than communication, everything else was great. read more

I had ordered factory glass for my vehicle at the end of February. An appt was scheduled almost two weeks later with the Flagstaff office to have the window replaced. On the Saturday before my Monday appointment, I called the 800 number to confirm that the glass was actually there, and they said it was. I was in Phoenix and would have stayed down in the valley if it was not. I drove 2 hrs to Flagstaff, arrived for the appt, only to be told the glass wasn't there. The office had been open since 7:30. This was 9:30 and no one bothered to call, and I hardly got an apology. They say the glass is scheduled to arrive tomorrow, but the next available appt is in two weeks. Poor management here...why wasn't the glass delivery date discovered before the appointment? If appointments are so hard to get, why would they not have confirmed glass availability before I showed up? I will Have my car serviced in Phoenix...would not use this Flagstaff Safelite. read more

Moved to the area recently and several small chips quickly turned into a large crack. Scheduled online and in less than a week the mobile service came to our home and installed a replacement. The service tech was quick and efficient, and the replacement installed correctly. read more

Safelite took care of my windshield replacement in no time at all! When the tech arrived to my work he quoted about an hour and 15 minutes but he was done within 40! Great place. I'll be using them from now on! read more

Talon is highly recommend;) He did an extraordinary job on my windshield in the heat , then he cleaned all of my windows and vacuumed my floorboards:) He was on time as well. I would also like to add that he matched my factory Ford Mustang windshield with the third visor emblem read more

Safelite - This technician was fantastic!! He took his time and did a great job! - Auto Glass Services Near Me - Flagstaff, Arizona

Too big to care. Tech that was too perform work lied to me. Refused to give me superiors name and number. Then hung up on me. After calling 800 number the manager in Flagstaff also lied to me and hung up. Prior to hanging up he gave me the number for a a rival company claiming that was his supervisor. After calling the 800 number again and being put on hold forever I gave up. Called another company to fi the insurance claim. I will tell everyone I know about the experience. I hope it was worth it. read more

Safelite worker came out and seitched out my window. The window was messed up going up and down.. i called them back they came out and found the window gasket was messed up because the wi broke on the regulator. They scheduled an appointment but did not have all the parts. I have not heard from since. When i call their phone disconnects. I had to call my car insurance to stop payment for damaging my car.. currently working on a claim against safelite. I asked several tomes to speak with the store manager. They did not call me. their customer service hung up on my car insurance. Dont use this service. I use to like safelite but they have no customer service and break your car worst then just a broken window read more

I had an appointment to get my entire windshield replaced. Drove an hour to get to my appointment and waited 40 minutes until they told me that the glass had not arrived for my job. I rescheduled to two weeks later. On the day of my second appointment, I called in the morning and was told that the glass was there--probably. I asked that they check as I did not want to make another 2 hour drive in vain. About 30 minutes later she called me back and said the glass that had been sent to them was not the right one for my car. She blamed it on the distributor, which may be the case, but I blame them for not being in contact with their customers. I have rescheduled to another Safelite in Prescott Valley as I do not trust this establishment as being reliable. When I called customer service about the entire fiasco, I was told that there should not have been any problems in their acquiring the right windshield. BTW, I have a Subaru Outback, which is probably the most popular car in Flagstaff. read more

Awesome service, fast professional and detailed. Will definitely recommend you to friends and family. Thank you for being in Flagstaff read more

I had an accident that resulted in my windshield needing to be replaced. I was given AMAZING customer service and the replacement itself was quick and easy. the technicians who took care of me did a great job and I will always take my car back should anything else happen. I want to thank Josh personally for taking such good care of my car! read more

I submitted a claim online with my insurance company and it was very convenient to be able to schedule with Safelite at the same time I was submitting my claim. The office called and confirmed the appointment, and said a technician would give me a call in the morning. Sure enough, Cody gave me a call in the morning and gave me an estimated time that he would be arriving.I was in a meeting when he called, but he left a message with everything I needed to know. I texted him confirming I received the message and he texted back-- I love companies/employees who are adapting to the times and can text their customers. Cody arrived at my house, we did a walk around of the car together and explained everything. He had an amazing level of customer service that is hard to find in this town. The replacement took about an hour and the he explained all of the instructions about when it's safe to drive, car washes, etc. I was also pleasantly surprised to see that he washed all the outside windows and vacuumed the car. I would definitely recommend Safelite (and Cody if you can request him) to a friend! read more

Brought in my truck for a windshield replacement. they did the work fast and it appears to be well done.

Was assured by our insurance company that Safelite would come to us. After a lengthy conversation with a Safelite agent with very poor geographic knowledge of the area, it turned out that they won't venture more than 35 miles from a Safelite shop. Proceeded to suggest that we make a 250+ mile round trip as though it was just "down the street". Also tried to sell me wiper blades at $30 each (not a pair). I have been unimpressed by this company in the past for price gouging, but this was the last straw. Will go elsewhere for my windshield replacement now and in the future. read more

My windshield was hit by a rock and it left a spider crack the size of a quarter. Safelite filled the crack and it is only barely visible now. They were kind and efficient at the shop. I will definitely go back as needed. read more

On my road trip back to Flagstaff my windshield got absolutely obliterated by a semi truck on the freeway. Pretty bad cracks, spidering a bit, no fun. Scheduled my appointment to get it repaired and Robert K patched it right up. Super cool dude, real professional, had me in and out in 15 mins. Windshield looks great, will definitely be coming back if I need a new shield down the road. Thanks Robert read more

I can only review the mobile glass service. I had gone through my insurance company who set the appointment up for me. My only complaint is that it was 2 weeks after I had called. This was concerning because I was unsure if my windshield crack would get worse during that time. Luckily it didn't and Ryan came out to replace my windshield. He was very kind and came prepared. My car has plastic A pillars on the outside that need to be removed in order to replace the windshield. He came with 2 because he said in case they break that he would have new ones. Luckily, when they both broke, he had replacements. He also put on new windshield wipers I had purchased from another location. I thank him for coming prepared, doing great work, and being very professional! read more

DO NOT USE! Had windshield replaced and it was done so poorly that the molding came off while driving to Tucson. Had to then spend my Saturday having the replacement completely redone in Tucson. Safelite has yet to contact me despite multiple requests. Will never use again. read more

"Safelite repair, Safelite repair" jingle was in my head the entire time I was waiting for my windshield to be replaced. Nice clean facility. They did an excellent job in under two hours. I'm happy. read more

Honestly, I usually try to use local instead of corporate, but booking service here online with promo codes made my windshield replacement less than $160. Couldn't find it for any cheaper. Had a great chat with the manager while waiting. They did a good job on the windshield, pretty straightforward. Took a reasonable amount of time. Good folks. read more