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Safelite AutoGlass

2.9 (50 reviews)
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Services - Safelite AutoGlass

Auto mirror repair

Auto mirror replacement

Auto window repair

3 More Services

Auto window replacement

Auto windshield repair

Auto windshield replacement

Safelite AutoGlass Photos

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Looks worse in person.  This is what a 10 minute repair looks like.
Eric N.

AVOID AT ALL COST. I've used Safelite at least 5 times to repair a chipped windshield, but never this Flagstaff location. In order to get a home appointment they make you pay everything up front. The window they gave me was 5 hours, technician shows up a half hour late and from the time he touched my windshield to the time he left was 10 minutes. I have him on my RING camera. Never rang my doorbell, just a text that said "thanks". I go out to my car and the repair looks horrible. No wonder he jammed out of there so fast. I get a text saying "how'd we do" from Kim at the Flagstaff location. I decided to call her directly since she gave me her number. Took her through how bad of a job the tech did. She said "text me a picture" (below), so I did....never heard from again. I call Safelite main customer service line, the guy takes all the information and says you'll be getting a call in 48hours from the shop...waited 72 hours, no call. I call the same line, woman on the line says this is not good, I'm elevating it, you'll get a call in 24 hours...no call. I call a third time, woman on the line says, YOU WILL GET A CALL TODAY FROM THE MANAGER...NO CALL. Called the customer service line again today and another woman says I'll escalate this case to the Quality Manager and you should get a call. This company thinks they can charge $170 for 10 minutes of TERRIBLE WORK? NO WAY. Called the credit card company to reverse the charge. I'm calling everyone from BBB to Pete Lumsdaine their EVP of Customer Experience. I will make it my mission to work as hard at making everyone aware of how disastrous this experience has been.

People were nice but this was acceptable for me to drive away with? When I dropped it off it was all nicely installed. A sticker on the touch screen and a dash cam dangling? Wouldn't recommend this place. Update: the technician didn't know what to do with the cords....

Installer was nice, glass seems to be quality, but there was some damage to the GPS unit below the rearview mirror. tried to cover up the damage by gluing it back together with the same black glue used on the windshield. Wish the installer would have notified me of the damage and we could have worked something out .

This technician was fantastic!! He took his time and did a great job!

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11 days ago

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Outstanding! Thanks for choosing Safelite, Aniyah.

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3 months ago

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6 months ago

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8 months ago

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Sorry for your experience, Kim. We're dedicated to improving.

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11 months ago

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9 months ago

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Sorry for the hassles, Linda. We'll reach out for more info.

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2 years ago

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5 months ago

no call. no show. never reached out after. been 2 weeks. still have not heard from them.

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1 year ago

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3 years ago

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We're glad to hear Robert took good care of you, Tiernan!

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2 years ago

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2 years ago

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3 years ago

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4 years ago

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4 years ago

Robert in flagstaff is what every safelite employee should strive to be! Incredibly fast friendly service done right.

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6 years ago

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6 years ago

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Happy to hear you received 5 star service, Hannah!

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3 years ago

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We appreciate you taking a moment to share your feedback.

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4 years ago

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7 years ago

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5 years ago

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5 years ago

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7 years ago

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3 years ago

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7 years ago

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3 years ago

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4 years ago

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7 years ago

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4 years ago

Brought in my truck for a windshield replacement. they did the work fast and it appears to be well done.

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9 years ago

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5 years ago

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Thank you for sharing your valuable feedback, Bob.

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5 years ago

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5 years ago

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7 years ago

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5 years ago

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8 years ago

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9 years ago

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9 years ago

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7 years ago

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5 years ago

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Ask the Community - Safelite AutoGlass

Review Highlights - Safelite AutoGlass

Scheduled my appointment to get it repaired and Robert K patched it right up.

Mentioned in 3 reviews

Read more highlights

Urban Auto Glass and Tint

Urban Auto Glass and Tint

(10 reviews)

I cracked my windshield. Urban Auto Glass was by far the cheapest and most responsive operation in…read moretown for a full replacement. The work was finished in less than two hours and I was on my way. Unfortunately, when I tried to use the windshield wipers three days later while on a very long drive, I noticed two issues. First, the passenger wiper had been damaged and had an obvious kink in it. Second, the wipers were not calibrated/tested after being re-attached to the car. They only slightly made contact with the windshield (were choppy and not flush at all) and were extremely close to damaging the edge of the hood on the downward sweep. Aside from the fact that discovering this issue on the open road could have directly resulted in a car accident or unintentional damage to the car, I was surprised that this simple quality check was not performed. The checklist that they did provide me a copy of was extremely thorough and, honestly, if they brought my attention to it, I probably would have paid for a new wiper without wondering where the damage came from. Anyway, I left a message while driving through a monsoon in Missouri and it was returned promptly on Monday morning. They admitted fault in that they didn't usually check the wipers and would pay if I was charged any damages related to this when I returned the car. The guy was really apologetic and understanding which takes this from a 1-star WTF to an honest oversight. I just can't ignore that this oversight probably would have led to a car accident if the wipers were fitted any worse considering how intense the initial storm was. To prospect customers and the business: please check the wipers after replacing windshields.

The service may be fine, but the driving around town is unacceptable. The driver sped around cars…read moreon the highway after tailgating me (going the speed limit of 65), then he quickly cut off the other cars to get to the Flagstaff exit off I-40, then he went 50 in a 35 cutting off 3 cars swerving back and forth, ran a red light turning into University Heights, went 50 in a 25 and sped through my neighborhood at way more than 20. If our companies can't keep it safe in town, how do you expect visitors to do it! Call Safelite glass replacement instead, I saw their truck following the laws on our roads.

Safelite AutoGlass - autoglass - Updated May 2026

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