Had an appointment for windshield replacement. They were on time and very efficient. Nice job read more

***First time receiving so much communication from a business. Love it!*** I visited Safelite for the first time with my current vehicle for a windshield replacement, which I scheduled through my insurance. I had a 7:00 am appointment and was the only customer at that time. The whole process moved quickly--I received appointment reminders and updates about my car via text and email. Kristian, my glass replacement technician, was very professional and ranks among Safelite's best technicians in the industry. He competes in the Auto Glass Technician Competition (AGTO) and the Auto Glass Technician Calibration. Kristian took the time to explain the process and inquired if I had any questions before and after installation. Even though my insurance company estimated up to a 3-hour service time, Kristian was done in 1.25 hours. There was no time wasted, no misunderstandings -- just a seamless, efficient service from beginning to end. read more

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DO NOT UsE - I waited 5 hours for them and they never showed up. when I called they did not answer and ended up calling the national line. horrible customer service read more

web site pretty good. allowed me to give them all pertinent info including insurance for repair. I had to change the appointment time and day. also very good assistance from AI to do that. got lost finding the shop and arrived 15 mins late. they were very cordial about and took me in after a short wait. inspected repair and asked for windshield cleaning... that should be standard practice. my only negative was a filthy restroom that used by and cleaned by the guys. Customers share the restroom. read more

DON'T USE SAFELITE! I got my windshield replaced on October 28th, 2025. When the technician took off the windshield my front camera fell out. The technician knocked on my door and told me that this has never happened before and it was his bad and they will fix it. I tried to make an appointment and then all of a sudden they were saying it was my fault "wear and tear"and that they will not cover it. Nothing was wrong with my camera before this. I have called and left voicemails for managers, district managers and corporate. No one has called me back. My insurance agent also has tried to call. This is bad practice and they should pay for the camera they broke. I have talked to several different companies and they all agree that they are responsible for the broken camera. DONT USE SAFELITE FIND A LOCAL COMPANY! read more

I was able to get a prompt appointment to replace my cracked windshield. This is New Mexico, the Land of Earth, Wind, and Rocks. A rock found me! read more

Safelite AutoGlass - See that nice long crack in my windshield. This is New Mexico, the Land of Earth, Wind, and Rocks. A rock found me. - Windshield Installation & Repair Near Me - Albuquerque, New Mexico

Do not waste your time with safelight! No show, no call for window replacement! UNPROFESSIONAL!! Can't talk to a person, only a bot, that doesn't help! WASTE OF TIME read more

The worst of the worst customer service ever. I was 5 minutes 'late' to my appointment because there was no parking space in the parking lot. The technician asked me loudly in front of all other customers in the waiting room in an extremely condescending tone and imperceptibly rude manner why was I not there on time. As though I had committed an egregious act. Wow. Did not even bother to take off his airpods. Then told me to go to a different company (yes you heard it right, different company, not rebooking a new appointment or a different location) and have a good day because he wouldn't accept me saying something 'under your breaths'. He walked back in and literally smirked at me. Wow oh wow. I am sure the entire encounter was recorded on their CCTV, feel free to pull the recordings, should be right around 15:35 - 15:39 on the 28th of Feb mark. What made he think I was so scared of him to the point i couldn't saying something to his face? When all I was asking was can he still take my car and fix the chip? Perhaps he couldn't hear my question because he had his AirPods in the entire encounter? If I could, I would give this location a zero. Save your sanity go elsewhere or a different company as he suggested. I wonder if this is Cooperate's culture and standard to treat customers like trash. read more

Absolutely disgusted with the scheduling it's my third strike with them. I rearranged my personal schedule for these people to show up. I even made a appointment to go in and they said no problem. We'll go to you instead, so I waited another day and got screwed again nothing but excuses from both drivers manager never called me. Nothing was explained well totally left me screwed and speechless. Can't talk to nobody after 5 o'clock, shame on you, Safelite. read more

Insurance was covering a replacement windshield except for a $100 deductible. We scheduled a drop off, left the car there, and they called us and said the replacement window had a scratch. They offered it to us at a discount but we refused. They said they'd order another one and we rescheduled for the following week. No biggie. Except... the following week, they had our car, never called us to say it was ready. We get there at closing and it's still not done, had to wait until 5:30pm despite dropping it off at 9am. And guess what? They put in the scratched windshield that we already rejected. It has a large blurry line directly in the driver's line of sight where you can't see out of. Two entire days wasted and now the windshield is worse than when we dropped it off, plus we're out our deductible. And there's no way to actually call and get through to a human being! The website doesn't work to schedule a warranty appointment either so their alleged warranty is a lie too! read more

Great service- had part in stock when others wanted a week to order glass. 30% cheaper at last than other places and got appt within 24 hours and finished within 1.5 hours- very professional read more

I went online and made an appointment. It was easy, and definitely the lowest cost option. I know sometimes that can be a dangerous thing, but I have been satisfied with my new jeep renegade windshield. Quick and courteous. read more

Left my car completely ruined $100,000 vehicle ruined because I let them touch it!!! i'm going to try to sue them for what the fefs they did to my car read more

Needed to replace the windshield and followed the link from our insurance's website. We answered a few questions to insure the correct windshield was ordered. Since replacing the windshield required recalibration we had to take the car into the shop. The shop was located not too far from the house and there were plenty of available appts. We were able to get one when we needed it and brought it in at the appointed time. The employees have a good sense of what is needed just by looking at the vehicle.. We were told they had the correct windshield. However, during the inspection the following customer was told they didn't have the correct windshield and he'd have to come back. Inconvenient, yes but better to happen before they started the work. Our windshield was replace and ready to go in 2 hrs. Service was good, employee knowledge was excellent. Definitely a good place for windshield replacement. read more

Safelite AutoGlass - Windshield Installation & Repair Near Me - Albuquerque, New Mexico

Easy to make appointment through our insurer, State Farm. Our policy offers a zero deductible repair/replacement. I arrived on time for my 1:00 PM service which was complete within one hour! Staff was helpful & courteous. Later, I received an email with a certificate to ensure that all necessary sensor calibration was performed successfully. Great service. read more

I am not one to give bad reviews without giving the business an opportunity to rectify. But this one is well deserved. I would give 0 stars if I could. I have waited September to February for my issue to be resolved -- 5 months without even one phone call to me. High effort on my end would be an understatement. Safelite replaced my Acura windshield but could not calibrate all my bells and whistles. After which told me I needed a OEM windshield and it was on back order. I love as told 3 week wait time. Here I am at 5 months driving around with blinking lights on my dash with no end in sight. The worst part is no phone calls to me to keep me updated. I have to physically go into the office and get an update because I can never get through calling and tweeting them has done nothing. 0/0 recommend. read more

Safelite AutoGlass - Blinking dash due to no calibration - Windshield Installation & Repair Near Me - Albuquerque, New Mexico

I've been to this Safelite twice. Each time to get a windshield replaced. No fun. They made the process painless. Although, I did have to wait about two weeks from the day I made the appointment until I could get in. (1st available appointment was the day before I went in, but I worked that day, so I was only delayed by 1 day because of work). I arrived early, and I was greeted promptly, but they weren't able to take my truck back until 30 minutes after my scheduled appointment time. They estimated an hour to replace the windshield, and it took 50 minutes. There are plugs available in the waiting room which is nice when your have to wait a while. read more

My insurance company set up an appointment to repair my tesla model 3 windshield from a nasty rock hit. The process was smooth. Communication was outstanding. The service was done very quickly. read more

Went in for a windshield replacement today and was very satisfied from beginning to end. Professional, prompt, and very courteous. They even went the extra mile and cleaned all my windows and side mirrors. I definitely recommend Safelite. read more

Safelite AutoGlass - Fixer up! - Windshield Installation & Repair Near Me - Albuquerque, New Mexico

6644 CAMINITO COORS NW, ALBUQUERQUE, NM 87120 Great job! Thank you for replacing my windshield today. You guys are awesome. read more

Got a front windshield done, price was just under 500 for a 97 bmw windshield, seemed off. Employee without me saying anything looked into it and found its wrong, ended up getting that and the molding around it re done for free and left paying low 300's. This is my show car, love it to death and its rarity. They took great care, so thank you. My mirror was then loose so I brought it back and they helped out right away without any questions asked or needing to look me up a month later! Had it fixed right away, if not they would've done a new windshield and if that was wrong they would've got me a new mirror. Thank you guys for the help and being responsive to getting to the front desk from the garage as I walked in each time, and with the service and its garuntee. Will be leaving NM but definitely going with Safelite for the rest of my life. read more

Left my car in really bad shape and they got here late when I needed it fast. Not happy

We had two windshields that needed replacement...upon scheduling, we made separate appointments and showed up, on time for them. When we arrived, Safelite claims that they didn't have the glass yet and that they called and left messages to reschedule us. NO. THEY. DID. NOT. CALL. EVER. When one of the windshields was finally replaced, the job was done poorly and now has to be redone. So much of our time was wasted. Time we set aside to have this work done. I thought Safelite would be convenient, since it's so close. I'm going back to Horizon Auto Glass & Tint on Menaul. They have always given us stellar service, even if it's out of our way. read more

Safelite installed a broken windshield and I was told that it broke because it was after market. BUYER BEWARE THEY PUT THE CHEAP STUFF IN. 3 weeks later and I have not been able to drive my car my insurance paid safelite and they still have not put my windshield. looks like small claims court time. read more

A rock hit my windshield, while traveling and left a good size chip which had started to spider. I called Safelite and they said I needed to call insurance and make a claim, which I did. Insurance then connected me back to Safelite and I got an appointment the same day at 1 pm. There was a little snafoo as I was watching the clock in my car, which was on Los Angeles time, and so I arrived an hour late for my appointment. After a good chuckle, they said they would get me in after their next customer. They filled the chip at no cost to me and I had peace of mind on my drive back to Los Angeles. read more

Safelite NM, services are excellent and professional. Their mobile service is my preference for the last 6 years to replace my windshield. For a variety of reasons I change my car insurance carrier that had no deductible after 15yrs,my new policy and carrier does have a $250 deductible force me to shop for this service. Fortunately, Safelite still offers the best service,price and online scheduling, however I did have to visit their location to save $35, including a $20 coupon by scheduling online for a total cost $193, way under my new policy terms. read more

I've been to other locations out of state and they've always done excellent work. This experience was more of a rush to get you in and out with a huge glob of glue and crack still visible. Seems like it wasn't done efficiently, and now it's cracked more... read more

My husband had two windows replaced since they were broken out by someone near the Alameda Bosque park. We were in and out of Safelite within five hours. The process went smoothly and we are happy with the result. We were able to get an appointment fairly quickly which we appreciated. read more

I was able to get in right away to repair a broken passenger window due to vandalism. Very pleased with the service!

Scheduling an appointment was easy and fast, staff was efficient and polite, repair quick and effective. After repair, it was hard to see the crack. read more

My car was broken into and my front drivers side window and front passenger side window were smashed. My insurance covered the full repair and I brought my car here. My drivers side window still has glass rattling around in it and screeches when being raised or lowered. My passengers side window is stuck part way open and will not go up or down even after my insurance was billed $845. I was very dissatisfied with this encounter. I expected more from a well known glass repair shop. read more

Got a window replacement after my truck was broken into. Over all quick online set up and appointment date.

It has been over a month since receiving service and waiting on a Cal Base Moulding to be ordered after my windshield install showed to be poor. There was over 5mm of spacing at the base of windshield that was not there before. The manager at the shop initially wanted me to "wait until temp changes" to see if molding adjusted itself. I had to bring the vehicle back and schedule a warranty visit in order for me to request that the cal mounding to be ordered. There is no way to contact the local shops to confirm what the status of things are. The generic dispatch number that calls are forwarded to know nothing about what happens at the shop locations and they can basically make appointments. I stopped in a week later since I was not contacted to confirm part was ordered. The staff was able to update me after looking on their laptop that the part was ordered and another location would call me which they did. Two weeks later I go back to same shop and staff says there is no way for them to check on status. Staff says I have to go to the other location in person to find out what is going on. I inform him last time I was there they checked on status with a computer. The guy conveniently changes his story and says the computers are now down. There seems to be no consistency in communication between locations, staff only respond when you have had it with the run around and the quality of work is not what I expect after dishing out $500 for a windshield. read more

Safelite AutoGlass - Gap in the base of windshield. - Windshield Installation & Repair Near Me - Albuquerque, New Mexico

I give a zero if I could. For starters trash and debris including razor blades left on driveway sidewalk and street. Seal on windshield instaslled incorrectly. Waves in the seal exposed glass edges all the way around windshield. and a gap between windshielkd and body work due to incorrect instsllation. Called the complaint department referred back to to Safelite shop that did the work. They assured me tech would come by clean up dfebris and discuss install. Never happened. When you try and call the complaint department they continually referred me back to the shop that did the work. Finally called corporate office in Dayton OH. We shall see if they call back. Keep you posted. For those intersetered that number is 614-210-9000 read more

been waiting 2 hours for a windshield replacement and they still haven't even taken my truck in, but I see others in and out 9 to be exact. was hoping that when I have an appointment it would be honored and not put to the side. read more

I had a chip in my windshield, and went through Safelite as that was who my insurance uses and the first tech who came out to repair it ended up making it worse, so they had to replace it. He told me that they would waive the deductible since the additional damage happened during the repair, but when the second tech came to replace it, they charged me for the deductible, NOT CARING that it was SAFELITE'S fault that the repair turned into a replacement. I will NEVER EVER EVER use Safelite again. This was the absolutely WORST experience in having my windshield replaced. And in Albuquerque, that is a regular occurrence. read more

Quality of Service was Excellent! Staff was very courteous and helpful. Staff went above and beyond to make sure that I was satisfied.

I need someone from this branch to call me ASAP. My name is Jonathan and I brought a 2006 Altima in that was damaged at this shop. They do not have a direct contact number and won't even answer the corporate office half the time. Multiple occasions I have had to wait while someone from corporate tries to contact them. They damaged the paint all along the top of my car and also damaged trim pieces. It then took them around 2 months to replace said pieces and now I'm driving and they pop right up again due to incorrect install. The first time the technician Nick tried to glue on my trim pieces and now when he comes back to replace my parts he didn't even replace the clips to hold it down. As I'm driving down the road and hit a bump this piece pops completely off the top off my roof. Absolutely ridiculous and also they still haven't returned my calls about fixing my paint that they screwed up. If you are reading this DO NOT USE THIS SHOP. I will be contacting BBB soon if these issues are not taken care of. read more

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They suck! They were supposed to install the windshield on Wednesday and didn't call until the afternoon to say they didn't have the windshield available. They said they get it in on Thursday and then call me, Thursday came and went Friday I finally went with someone else. They're too big for their britches. read more

My initial installer showed up with broken glass. I was given a discount which was nice. Second appointment never showed up. Third appointment and 2 weeks later, finally got my windshield reinstalled. The installer was fantastic and worked very quickly He did a great job. Would have liked a second discount for their second mess up, but no such luck. Make sure they record your appointment time. read more