I was very happy with my service up until I was robbed. I was away from work for approximately a…read moreyear. I had a family member check in my storage unit. they informed me that my lock had been cut and many items had been taken. I was not informed of this theft by the company even though they were aware of the issue as many other units had been broken into. I am now out a few family heirlooms because if this. The security was unfortunately lacking and the communication of the theft was non existent. I'm very upset about my family heirlooms being stolen

Friendly staff, very efficiently operated! The storage areas are spotlessly clean without any…read moreodors!! Great bargain and great locations!

I would give them 0 stars if I could! I parked my boat trailer in the wrong spot and they had it…read moretowed without notifying me. They said they could not find the serial number to contact me, but I found it within seconds of looking. The towing place had it for 2 months and then wanted $4,500 to get it out! My other trailer stored there along with my boat trailer, ended up missing. it has never been found to this date. Nicole was in charge of towing my boat trailer away and was very rude. NEVER EVER STORE YOUR ITEMS HERE!

This is my second time renting with Storage Rentals of America in Nicholasville. Unfortunately,…read moreboth times they increased my monthly rate in the winter when it is less advantageous to move to another facility. This happens regardless of the fact I pay before the due date and often a month or two in advance. The local office informed me they are not responsible for the increases. I called customer service and was told that the Regional Manager would return my call in 48 hrs. After almost a week, I still have not received the return call. Be prepared to have your rate increased by approximately 29% after just 4 months!

The owner or manager is rude and unwilling to admit errors. They will charge you every cent…read morepossible and when they make a mistake they are unwilling to correct. Yes they are inexpensive, but be aware before you commit. Michael

Unfortunately I was charged a late fee twice for storage and when asked for refund because I didn't…read moreget the invoice via email as I did the previous two months I got an email response stating they never waive late fees. Not only did they not waive the fees they charge for a full month on both ends of the summer storage (college student) and don't prorate. I think $20 could have been waived since the unit was vacated and clean on the 13th of August but paid through month end. Very strict about the policies.

They will jack your rates, and they will automatically charge you insurance without properly…read moreverifying whether or not you already have your property insured. District manager "Dave" will not return your calls when you have questions about erroneous and unauthorized charges. They use an answering service that is ineffective. Overall they are not very responsive, and they are difficult to communicate with. (They won't give you Dave's last name; wtf? -- it's a storage business, get over yourselves; there's no need for secrecy about a manager's name)

From the owner: At Prime Storage, we know your Life Demands Space® - and you can find the space you need at Prime…read morein Nicholasville, KY. Our location on Industry Parkway is local to several golf courses and schools, including the University of Kentucky. So, look to us for your classroom or student storage needs or as a place to keep your golf cart or clubs between rounds. Our Nicholasville facility can cover all your storage requirements between our drive-up units, climate controlled units, and outdoor vehicle storage spaces. We also sell moving supplies on-site and have carts and dollies to assist with your move-ins or move-outs. So, get started on your rental today!

Had a very pleasant experience. Nice and friendly staff. Very nice facility. Highly recommendedread more

Nice people, excellent facilities. Beware of large, persistent rate increases. We began renting in…read more2023, price increased 8.5% in five months, another jump of 20% six months after that, finally a 30% gouging seven months later. Total rise of 70% in eighteen months. Now moving out. Not a customer-friendly business model.

Kind of unethical from a recent notice I received…read more So they are raising rates on renting storage units; however, they set my pay date back a week (I pay on the 22nd, but they moved it to the 13th). I did pay early the last time I was in and that should not be a reason to move back the date. The due date, no matter the increase, should remain on the 22nd of every month. Money grab.

Clean units, people are very easy to deal with. We would highly recommend them. I'm adding another…read moresentence because I need 85 characters in this review.