expérience de merde !…read more Je souhaite vous partager notre expérience avec RV 417 pour vous éviter des maux de tête. Très dommage parce que le vendeur Marc donne un super bon service. Premièrement, nous avons trouvé la roulotte qu'on voulait jusqu'ici tout va bien ! Ensuite pour la réserver jusqu'à temps qu'on passe à la banque et signe les papiers je dois donner un dépôt de 1000$! Correct ! On nous transfert au responsable des finances qui nois annonce que la demande a été approuvée c'est parfait ! On nous donne rendez-vous pour aller rencontrer Paul en finances pour signé, il est gentil mais pousse assez pour qu'on prenne la garantie qui vient avec plusieurs services, on ne parle pas la même langue, mais ca va. Il nous montre les chiffres, c'est tout croche mais on fini par accepté quand même, même si ca a doublé notre paiement. En arrivant à la maison on voit que les chiffres que le vendeur nous a donné versus les chiffres que Paul nous a donné ne sont pas les mêmes et on le rappel pour comprendre. On luit dit aussi que finalement on ne prendra pas la garantie. Il n'était pas content dutout qu'on change d'idée. On lui a dit que sous la pression on a dit oui, mais que finalement on se sent pas dutout bien avec cela.. il nous dit qu'il va nous rappeler. Il a fallu courrir après pendant 3 jours pour avoir des nouvelles. Finalement, il nous dit que ca sera pas possible, que la deal est faite ! On peut enlever la garantie, mais le paiement va rester le même montant que si on avait la garantie. Bon.. on va garder la maudite garantie. Le jour du ramassage ! On arrive on nous fait la démo, notre micro-onde qui était dans la roulotte lorsque nous avons visité n'est plus là ! Il a fallu demander de le remettre sinon ils ne nous l'auraient jamais donné. Nous avions aussi demandé à ce que les murs de la douche soient recollés, ca n'a pas été fait ca l'aire que c'est normal qu'une roulotte flambant neuve soit comme ca ! Une autre chose de d'écollé en arriere au dessus de la roue.. ca aussi ca l'aire que c'est normal que ca soit décollé. Overall la démo on la trouvait bien jusqu'à tempd qu'on arrive à notre premiere fin de semaine de camping ! Il nous on dit d'acheter un outil qui allait avec notre roulotte finalement ce n'est pas le bon et notre eau chaude ne fonctionne pas. Ils nous on montré tout ca bien vite faite.. Maintenant mon dépôt de 1000$ je demande aux employé si je peux le ravoir, personne de peut me donner de réponse, personne ne sait quoi me répondre, ils se lance tous la balle ! Finalement, la femme au service me dit de venir avec elle pour me redonner mon dépôt elle me fait taper avec ma carte de crédit et me dit que c'est fait. J'ai pas de reçu rien. Je vais voir dans mon compte et il n'a rien non plus. Je me dit que ca doit prendre quelques heures alors j'attend. 3 jours plus tard l'argent n'est toujours pas revenu dans mon compte et le 1000$ n'est pas plus en attente. J'ai écris un courriel au directeur et pas de réponse. Je l'ai appelé et il m'a dit qu'il a fait un reçu pour ca et qu'il va contacter la comptable pour avoir un numero de confirmation. Après 5 jours sans nouvelle j'ai recontacté et je me fais dire "  Le dépôt a était faite pour $1000.00. Ça montre dans mon système. dépendant de la banque ça peux des vois prendre 5 jours. " Je lui demande de m'envoyer une confirmation et il n'est même pas capable de me répondre. Honnêtement c'est vraiment du nièsage, tout le monde se lance la balle et personne ne sait de quoi ils parlent.. malheureusement on va devoir y retourner pour nos "services " inclus dans notre garantie...

Here is my wife's and my experience with 417rv…read more We were looking to purchase a used pop up rv so we could go camping with our children and grandchildren. My wife found a potential candidate on the 417rv website. She sent an email requesting to view the unit. She was contacted back by salesman, Marc who informed her the unit was at the Canadian Tire Centre as part of the clear out show going on there with multiple local rv dealers being involved. He invited us to see the unit there, which we agreed. Upon viewing the unit my wife noticed mildew stains and pin hole in the canvas so we declined this unit. Marc then proceeded to show us other potential units. We wrote up a deal on a brand new 2020 pop upp, pending financing and gave a deposit. On our way home my wife receives a call from Marc say we were approved. We were ecstatic and then asked what the terms were. Twenty years. This was not acceptable for a tent trailer. So she asked marc if we could make a deal on one of the older units that they had. We had agreed on a 2006 unit for a cheaper price and Marc informs my wife it would be a 7 year term. We agree and make plans to do the hour drive to the dealership on the following Thursday. My wife calls Marc on the Wednesday to confirm the appointment and the deal and he tells her, Yes the deal is on, NO SURPRISES. We get there Thursday evening and Marc meets us at the door. He's in a hurry to get out and run to the licence dept for another deal he's on and sends us to Jacques, the finance manager. Marc disappears. Sitting in Jaques office he proceeds to tell us that the has just presented the bank with the new deal and they have declined it. He called the bank for a clarification and he is waiting for a response. After half an hour sitting in his office the bank comes back and says the term is too long. They come back at a payment more than 2/3 what was previously told us and half the time, and a higher interest rate. SURPRISE! We decline the NEW offer and proceed to get our deposit back. Jaques fumbles around with the debt machine for another 10 minutes and can't get it to credit my bank card back. It keeps saying they are over their daily limit for refunds. He calls the bank that their machine is attached to to try and get them to allow the refund. 15 minutes more and still no refund. I tell him don't worry about it as it is getting late now and we still have an hour drive back home. Mail me a cheque I say. He says he will get it out as soon as possible. It is now 3 weeks later and still no deposit return. My wife called and Jaques says he will get the secretary to get it out as soon as possible. We ended up buying a newer pop up, for less than half the price, from a more local seller, CASH. To add insult to injury Marc sends my wife a text last night offering the 2006 unit at an all in price 3 times what we bought our 2009 for. She declined.

We purchased a Travel Trailer from Primo RV online, had it inspected, drove 1200 Kim's to pick it…read moreup. Best customer service experience ever. Experienced, patient, knowledgeable, bent over backwards to ensure we were satisfied. Amazing ! Well done! I'd give them 10 stars if I could. We highly recommend Primo RV.

I bought a teardrop trailer from them and I can tell it was put together quickly and carelessly…read more Nothing but problems. It started with the keys for parts of the trailer and the battery , now the the hose for the water container has a leak. I have not taken it out for camping so these problems are adding up. I don't recommend them

3 failed RV's in a row. All brand new. All had water pouring in roof. You cannot trust them. Once…read moreyou sign, it's you're problem. They hand you an RV full of issues, then let you find them. Spend hundreds in gas each time bringing it back, and lose the summer while it's parked in their lot waiting on parts. I've lost tens of thousands from their incompetence. We almost lost our lives with a motorhome full of gas fumes. Now a travel trailer sold in May was full of holes in roof, from rotting 1.5 years on their lot. They were too busy to even take a pic of roof as they spend all their time selling campers, not fixing or properly inspecting them. Anything bought from them requires an inspector BEFORE sighing. Within a month of buying, an Inspector found excess water damage on roof and floor. 2 other RV inspectors said the unit is totaled. Better to spend $900 on inspection instead of losing $60,000 after trusting these !@#$?!

We bought our travel trailer from OCT in 2008 and we've always been satisfied with the sales,…read moreservice and parts departments. It's a family run business and it shows.

Here's a company that will sell you the world whether its complete garbage or not. Our RV Canada…read moreWildwood Grand Lodge was in sorry need of warranty work but the big surprise is no luck even getting an appointment. I've called three times and just gave up, probably what they want. What a disgusting way for a company to operate. The trailer itself is complete garbage. Everything we touch falls apart. Window and door trims droop to the ground. The kitchen faucet flew apart and drenched the kitchen and contents. The drawers have started to literally fall apart. I could go on and on. Be warned everyone, stay away from this failing excuse for customer service AND the brand mentioned. 70k plus dollars....poof gone without a hope in hell of recovering even half of it. I am the sort of person that has not the guts to sell this piece of crap without first warning a potential admirer.

DO NOT EVER BUY AN RV FROM RV CANADA! Like everyone else has mentioned here their customer service…read moreis absolutely horrible. It took us almost 2 years after purchasing to even get our RV looked at. We purchased at the end of season 2023. We noticed immediately the first time we drove it that the siding was flopping on one side. We called. They told us no problem. It's covered under your warranty when you bring it in we'll fix it. The following season, we noticed that the rubber seal around the slide was ripped. We contacted them again and advised of this issue. Again we were told don't worry it's under your warranty when you bring it in. Keep in mind that every time we try to call and advise of these issues it takes us several weeks to get a hold of anybody! So we just brought the RV in last month finally! They emailed us to advise that the slide was not installed correctly. It's installed too much to the right therefore it's rubbing on the rubber seal. They said it's not covered under warranty!? then they said that they checked the siding and that it appears that from the manufacturer it's missing staples in siding. However, in order for them to fix that they have to take apart some of the siding. This also apparently is not covered under warranty!? So how do I end up paying almost $80,000 for a Jayco trailer that has nothing covered under said warranty? Oh and this would be the part about how their financing is an absolute SCAM!! Also, why would you keep telling me every time I called that these issues will be covered under my warranty and then I bring it in and you charge me $400 for the service call only to tell me that nothing is covered under my warranty?? DID I INSTALL THE SIDING? NO! DID I INSTALL THE SLIDE? NO! SO HOW THE HELL IS IT NOT COVERED BY THE MANUFACTURER??? My advice is STAY AWAY FROM THESE SCAMMERS!!

Was having problems getting my RV refrigerator to run. Contacted BGM to diagnose and repair…read more Despite being fully booked up, Tyler set up a time when I could bring it in. When I arrived, he came out with his multimeter and went through his diagnostic steps. When all that passed, he tried something I was unaware of - pressing and holding the on/off button for 5-10 seconds. Problem solved. No charge. Highly recommend for customer service, integrity, professionalism.

BGM RV Centre Inc…read more June, 2020 This business is deserving of a 5 star review. My wife and I own a rather new park model. As with any RV, you will, from time to time, run into various issues. In our case, our "black" tank handle, was seized. This is not anything faulty with the RV as this can happen with any rig. Of course, I could have "played with it" tried to repair it myself but, I have always used professional help for any servicing of our various RVs over time. In this case, we placed a call to BGM on Monday, June 8, 2020. They are located in Chesterville, Ontario. Our park model is in a park located near Embrun. A service technician attended to the repairs on June 10, 2020. We were not at the RV when the repairs were done. The work done was impeccable, the service technician attended on the scheduled date and the repairs were properly done. We are truly happy with the repair but, more importantly, with the efficient service offered by this company. Tracey, who handled our service call, was polite, efficient and provided excellent customer service. Marc and Jane Coderre

Responded quickly to my request. Arrived on time and completed repair in a competent manner. Very…read morepleasant to deal with. Any further problems with my RV will result in a return call to Frank I was asked by several other friends on the work and they now have his number for their problems