EVERY SINGLE GUY who helped me at this location made it a positive experience…read more Jordan, Tyler and Jose are all professional and helpful. They made a point of making me feel comfortable and taken care of. The vehicle that they recommended was perfect for my needs. It was reliable, a good size, and economical. Precisely what I requested. Each of them asked questions of me to confirm I had what I needed and let me know they would be ready to answer any additional needs or questions. I felt safe and appreciated. I've rented from them before and they all made me feel that they remembered me. Tyler even asked me about things we had discussed in the past as follow up. I highly recommend this location on Roseville Road for anyone needing a loaner/rental vehicle.

Easy pick up, nice car, quick return!…read more Tyler was awesome in getting us set up and going! Great customer service, would definitely rent here again.

Very friendly staff. Had a rental for 1 week. Nothing really notable about the car itself, wasn't…read moresuper clean, but wasn't super dirty either. Very likely will rent from here again

Just rented a car for the day to drive it to sfo . It was so so nasty inside. Husband picked it up…read more If we had time it would go right back very dirty inside and out.

I rented a car at the end of August and had the best experience. The staff/owners were so…read moreaccommodating to all of our needs. If you ever need a rental car, they are your go to thank you for the best experience.

Odi and his team are amazing, flexible and attentive. If you want to rent a car at a competitive…read moreprice without the "hoopla" with a trusted company Freedom Rental A Car in Lincoln does the job!

A surprise post-rental charge with no invoice or prior notice!…read more Warning to folks here that this Enterprise rental charged un-invoiced charges to my credit card on their file. I found charges on my credit card statement which I had not received invoice or itemized receipt for. They passed billing dispute between bill-to party and them to me as the customer. They provided no support for resolving the dispute they had and left it fully for me to resolve. I called them and they asked if I want the invoice if I liked to, but the charges are in compliance with the rental agreement and they provide no support for resolving these matters. This could be common practice as this is written into rental contract that they can charge the customer if bill-to party does not cover all the charges. What had happened? My car was took into work by Ford in Roseville and a rental was provided based on the contract. Ford was marked as bill-to party with Pays:100.0% on the rental contract with 0 charges for me when I picked up the car from Enterprise. My rental period was 4 days. I retuned the car as agreed to Ford. I was told that all is well. I even received a call from Enterprise few days later that they have received the car and no charges are due as all was well. I found $144 charged to my car by Enterprise few days after that from my back statement. I had not gotten any communication as to why this sum was charged, no invoice, no recipe. I called and they said this is as per contract as bill-to party approved payment for 1 day only and 3 rest of the days they would not pay for and Enterprise just charged these days to my card without any communication. They said that this as per contract and if bill-to party does not pay then they are allowed to charge the card and will not support in dispute. They said that I need to work this out with Ford and if Ford pays for the 3 days then they would reimburse me. It took a while for Ford to understand what had happened as they assure that they had approved all 4 days. Eventually Ford manager called Enterprise and I was paid the sum back by Enterprise shortly after that. Ford gave me screen shot of them approving 4 days all along. The point here is not what Ford or Enterprise communicated as I was not part of that. The point here is that Enterprise did charge me without invoice and didn't provide any support in resolving the matter. This eroded the trust to car rentals and specially to Enterprise.

Stellar service. I was navigating simultaneous life crises and the staff at this office - first…read moreAbby and then Orius - and the dudes in the lot who found me the perfect vehicle for my needs - soothed me, then solved my problems. Highest recommendation for the way they navigate their own system, and how it does/or does not interface with State Farm, and ultimately find solutions with sweet caring efficiency. Top top top stuff.

Few cars available Hard to reach by phone…read moreAgent Jeremy is helpful A long trek to find out they had no vehicles available for Uber rent Avis you need hybrids for the Uber drivers to rent from you and Avis

Don't come to this place! The customer service is terrible rude and unhelpful. They overcharge for…read moretheir services. It was the worst experience I've ever had.!

I waited in line for 40 min. There was only one person behind the counter with a line of 5 people…read more While the manager just sits in the corner doing nothing on his phone. I asked the counter person if he could get his manager to process my return really quick he said no. I am not mad at the counter person I am more so that his manager didn't bother to help.

SOMEONE NEEDS TO CALL ME AND MAKE THIS RIGHT. I am APPALLED…read moreand disgusted by the way Budget Truck Rental is run, and how I was treated. This is a review to warn others NOT to use Budget for any of the "services" they provide. March 9th, I pick up my cargo van I am renting on the 9th-13th, to move from Sacramento to Portland. We do the 'walk around', the man specifically asks if there's any 'body' damage, pointing to bumpers and the paint job (tires were not addressed). As I'm driving off the wheel is julting as if it needs an alignment *badly* I immediately call the location I just rented from to let them know. I am told that they will note that for service before it is rented again, and that they assure me it is safe to drive. For time's sake, I say fine. March 10th: about 10:40pm, I had passed Eugene, OR about 20 miles back when the front passenger tire SHREDS, suddenly the metal rim is in contact with the concrete highway. Luckily I reacted calmly and did not crash. I contact the phone # on the truck contract; what is supposed to be roadside assistance, it took an hour and 4 people later to get me to the right department, on the 4th person the call disconnected during our convo - NO CALL BACK, even though i was asked for my # for that very reason. I waited; NOTHING. So finally my mother and I call AAA, our car insurance who comes and gets us finally, no issues. We are towed all the way into Portland around the corner from my new home. The very next day MArch 11th @ 11 AM or so, I get in contact with the location in which I was supposed to return the truck, I explain the situation - he says he will get a tow truck out there *that day* to retrieve the cargo van. He says the tow truck driver may call if he cannot find the truck. No call, no nothing. For the next 3 days I call multiple times a day, every time I get a recorded response after several rings "no local representative is available, you are now being transferred to the national corp/customer service department" (something along those lines) I go through the prompts each time to talk to a LIVE person, and each time the call disconnects before talking to a real live person (f*ck all this automated BS). My mother turns to twitter to tweet them, I email them. NOTHING**** Fast Forward to today, I get a call from Budget - no not to apologize for all that's happened/discuss - but to ask WHERE THEIR VAN IS - WHHHHHHAAAAT. I spoke with a man who recorded the exact location and said they would send someone THAT day, called, emailed and tweet at Budget for DAYS. This woman was the most apathetic unpleasant person, there was no concern at all. No apology, no concern, other than the whereabouts of the van and oh, letting me know I was going to be charged for all the extra days passed the 13th and the impound charges. AND that the cost would keep going up daily until they could locate the van which was clearly towed by the city of Portland (rightfully so, after sitting there for 20 days). Long story short, Budget seems like a cost effective way to move. WRONG The truck itself is inexpensive in comparison, but they will charge you up the ass for THEIR incompetence, and take no respinsiblity when their faulty vehicle injures you and your puppy, and then leaves you and your mother stranded in the middle of the night on the freeway in literal freezing temps. PLEASE SHARE to warn others.

I have always had a wonderful experience at Enterprise till now…read more Let me say this was not a good reputation of what I expect as a consumer this time though. DO NOT UNDER ANY CIRCUMSTANCES GET THE 2024 CHEVY MALIBU. IT HAS A STRONG SMELL OF CIGARETTES and honestly I feel upset because the AC was on full blast when I was brought to it to not show the smell. In hindsight I should have asked for a new rental before driving off the lot and returning, I take responsibility for that but why is a rental with heavy cigarette scents in the car and air vents with no smoking stickers in it on the lot rental stock list? Remove it from the lot and return it back when that smell is completely gone. If there is no available cars for the rental booked, let the customer know so they can come back at a later time. I'm very happy with the service when we came back in to replace the car, but don't do that "I'll turn the AC on to make sure the customer doesn't smell how heavy the cigarette smell is in the car" move. I tried to be polite and that was taken for granted, so good learning experience, but bad personal trust experience.

I needed a rental car after a minor accident that wasn't my fault, and my insurance set me up with…read moreEnterprise on June 11. I called ahead just to make sure everything was in place, and a very kind woman answered the phone. She was super sweet and explained that the body shop would notify them once I was ready so they could send someone to pick me up. I remember thinking, I love her accent, I believe she was from England. She really made a great first impression. A little while later, a nice gentleman picked me up from the body shop. He was friendly, talkative, and overall made the ride enjoyable. But once I got to the rental office, the experience started to go downhill. I checked in with a gentleman that was very friendly, he told me it would be a nonsmoking vehicle and I'd be able to choose my car once they called me, I waited around 25 to 30 minutes before anyone helped me. Turns out I couldn't pick my car because there were hardly any left, so they had already assigned me a car. They gave me a Buick SUV. I'd been hoping for a sedan, but I was even more disappointed by the condition of the vehicle. I had specifically asked if it was a non-smoking car, and they said, "We believe so," then asked the guy bringing me to it if it smelled like smoke. He said no. But once I got in, the car smelled very stale. Not like full-blown smoke, but definitely musty. When I turned on the air circulation from inside the car, it got worse and started to smell smoky, so I had to keep the air on fresh from outside to avoid it. And the cleanliness? Honestly, it was bad. There was either a man's or per hair on the dashboard and hazard button, very dusty, some kind of sticky residue in the cupholders, and smudges all over the seats. It just didn't feel clean at all. On top of that, the brakes squeaked every time I used them, and the brake pedal was way too sensitive, which made driving kind of uncomfortable. I gave two stars because the initial phone call and pickup were both pleasant, and the staff I interacted with were polite. But the main issues were: * I wasn't allowed to choose my car like I was told I could * The vehicle smelled stale and somewhat smoky when I used the internal circulation * It was very dirty inside * And the brakes squeaked noticeably If this is the only Enterprise near your body shop, it'll get the job done, but I expected much better.

Another experience with Enterprise on this site (Yuba city) , this time Josè was helping me. The…read moreexperience was another pleasant one and it went as expected. I had made the reservation 2 weeks prior, and when I got there the vehicle was not ready yet, they had to clean it up and I had to wait about 20 minutes (which at the time I did not mind waiting), but maybe for future reference and also for others that may be in a rush to be somewhere, to maybe have the vehicle ready for them; especially when it's reserved ahead of time. I'm positive for a fleet their size, they have to have more than just one of "The specific vehicles " type in their lot. The vehicle traveled and drive smoothly as expected. They were able to also accommodate to take me home after I returned the vehicle (they have a specific distance of how far they can take and pick up their customers). Suzi, the lady that took me home was knowledgeable about the route and I got home safe. Thank you all for the help and services you were able to provide me and my family. We will definitely be back in the future.

Excellent customer service and they gave me a really good SUV. That was fantastic on gas mileage a…read moreRAV4.

The customer service at this location is on point. I had a rental car through this Hertz location…read morefor two months since they have a partnership with my auto insurance company and this location on Riverside is the closest one to my home. The first month was covered under my policy so my insurance company set everything up. For the second month, I paid out of pocket while shopping for a new car. Each week that I failed at finding a new car I would call in to extend my rental and the staff was always willing to accommodate and the process was extremely easy (like 3 minutes-easy). They also let me extend it at the discounted rate I got through AAA. The only downside about this location is that the lot is ridiculously tiny. It's located in old Roseville where businesses are crammed against each other and the streets are narrow. When returning my car, I had to park it with the cars that were being sold by Hertz Car Sales since there was not enough space. Nonetheless, I would rent through this location again.

I had a good experience here. The car was clean and ready to go. The rental car guy was efficient…read moreand got straight to the point. I was in and out in 5 minutes. I usually go to enterprise because I have a rewards account there but I'm glad I tried this hertz