Took the day off from work for a delivery that never happened. Complete waste of my time. No…read moreapologies, just excuses. I useless business.

Everyone here is extremely helpful! Will work with you to find exactly what you need. Ask for Sam!…read moreHe's the best

Friendly customer service and great selection. Ken (owner) went above and beyond as we arrived 30'…read morebefore closing on a Saturday. Walked us through lots of options and once we decided on a mattress he ultimately delivered it himself on his way home from the shop. We were NOT on his way home and he didn't have to do that. If you want to support a local business with great personalized customer service, buy your mattress from Van Winkle.

I just bought a mattress from them- GREAT experience!!…read more Greeted by a knowledgeable and friendly person. He walked us through the store and explained the choices and store layout. Never was there any hard-sell or pressure. Calm and easy process. I recommend them as a place to shop.

Buyer beware. We normally like to use small and locally owned businesses, and find that they…read moretypically provide superior service. That isn't the case here. Our new mattress was delivered, but the crew refused to take our old mattress and foundation, contrary to what Tarik had told us would happen when we purchased the new set. The installation crew leader was rude, unprofessionally dressed in pajama pants and driving a rental truck, and told us that they could not put the old mattress with into their truck because it had slight staining. He indicated that they were a subcontractor to the store and not employees. You had to look very hard to find a small sweat stain on the mattress, which was their excuse. To make things worse, he then said that they couldn't dispose of the foundation because they only take complete sets of mattresses and foundations. He said that they donate the used mattress to churches, but nothing of this nature was mentioned when we purchased the mattress. Our 12 year old mattress was quite worn out and I can't imaging anyone wanting it - it is ready for the landfill. Basically, we feel that we were lied to by Tarik. Should anything happen that requires a warranty, I no longer trust this store, as my gut feel is they would shirk their responsibility or tell us more lies. We were shopping for two mattresses, but I can tell you that the second certainly won't be purchased from this store.

Wow! What awesome service we received here. My husband and I were in search of a new mattress and…read morewe both had different preferences on types of mattresses we thought we'd like. The daughter who owns her store with her mom was super helpful, giving Recs and letting us try out each mattress. We went to a large mattress store after this and got terrible service and Ended up going right back to Mattresses and beyond to buy our mattress. We love it! Highly recommend.

Very nice interaction with the company. Was so easy ordering online. They followed up after…read moreordering to verify my measurements and explained the whole process. Highly recommend this company if u need to get a certain size mattress. Excellent service

We restored a bed from the early 1800's and didn't think about it being an odd size until we were…read moredone. We checked and called a lot of different places with the same answer ," Sorry no". When I called MDM I expected the same, but instead got a yes we can do that. After a few phone conversations and e-mails, double checking the measurements we have one very happy daughter. Thank you.

BUYER BEWARE RUNYON'S FLOORING AND FURNITURE in MONROE, MI…read more I am proud to say that I grew up in Monroe County. I always urge people to work with small businesses especially when they are local. I have contemplated posting this for a long time, but if sharing helps prevent even 1 person from going through what I did then this post is worth it. It was a truly traumatizing and emotionally draining experience that we went through with Runyon's. This is what you should keep in mind if you choose to do business with them. 1. They were not approved vendors/installers of the product that they had on display. (Runyon's purchased it from another store when we specifically asked if they were approved). 2. They did not follow the manufacture's specifications or complete proper job site preparation. (Resulting in damaged flooring.) 3. They ignored our calls to them for help. (We had an inspection done to figure out the cause of damage). 4. They refused to honor their warranty. (Even after an NWFA inspection indicated they were at fault). 5. We tried to file an insurance claim on their business insurance. They did not carry the correct coverage for "their work." (I hope they corrected this). 6. The engineer report from the insurance company also indicated they were at fault. The claim was denied for lack of coverage. 7. Estimates to tear it out and fix the damage was twice as much as we initially paid. 8. They ignored us again, so we filed a credit card dispute to get our money back. 9. They called us names, screamed at us, told us to "shut up." 10. They called our work and personal phones numerous times. (Once the credit card took the money back from them for failure to resolve the damages). 11. Their threat/solution for us was to "come to rip the floor out and put it into their rental homes" but not to repair it or replace it. (Expecting to still be paid for this work). 12. You may have to take them to court. (Runyon's may threaten that this is your only option). 13. They will leave you with floors that look like the photos attached.... This is what we went through with them, in our new home, when I was pregnant. They didn't care about us until the money was taken back from them for failure to correct the issue. Once they did not have the money for their work, they took a very aggressive approach. I have photos, reports, and recordings to prove all the above statements, but I do not feel it is necessary to post currently. Some people may have had a good experience with them. Certain members of their staff are helpful/nice. The OWNERS were the people taking this approach. Overall, thinking about how they treated us and potentially other people in the future makes me sick. *Owner never paid the money owed from small claims court. Had to take additional action... still an ongoing and unresolved issue for nearly a year.

I have been a loyal customer of Runyon's for well over 10years, I have them install carpet and…read moreflooring in my first house. When I purchased my new home Tony worked with me told him my budget,and I couldn't be more happy with the results. I purchased almost 1400 square of new flooring. New furniture his staff was courteous and very efficient. They delivered everything put everything together. They beat all other big chains stores prices by a lot. I highly recommend them. Thankyou Once again Tony you and your staff knocked it out of the park once again.

Norm and Justin will give you a very personable and eye opening experience in antique furniture…read more My wife and I have many wonderful experiences shopping for home furnishings with Sauer Furniture because they treat you like family. The selection is unparalleled and their service is friendly and manageable.

Found a great deal on a rehabbed kitchen table with folding leafs. Owner was helpful, knew his…read moreinventory, offered to let me view items in warehouse area. Great customer service, a lot of range and fairly priced preowned and antique items.

The delivery men were excellent and careful getting into the house with our new chair. They set the…read morechair up and showed us how to use the remote for the chair, They placed it where it belonged in the living room. The overall experience with this crew was excellent.

I am beyond happy with the service I just got from Durochers, Monroe, Mi…read more The techs know what they are doing, are courteous, clean and prompt. I highly recommend Durochers to everyone!

The owner, Scott took such good care to our needs and our concerns it was awesome. He knew his…read moreproduct showed several great beds to look at that fit our needs and price points . My husband even improved on my choice of mattress citing this is a great long term investment of a daily use item. We even shared with Scott that we love going to nicer motels because we sleep better there than home. We were Impressed with the time Scott took share the improvements in today's mattress, passion for all of his products and didn't oversell us. With the motion adjustable riser frame, he showed us how it can alleviate those pressure points so much more than just a flat bed or thinking this is a splurge to watch tv. It even has a full massage feature like the chair ones at the beauty salons, snore feature, recliner feature etc... The adjustable riser frame will fit in my vintage sleigh bed and not harm my little dog who sleeps under us every night. He also features a bamboo cover mattresses some folks like but can't find easily. Scott and staff are sleep specialist trained and very knowledgeable. He also has stores Fremont and Port Clinton. We loved that the mattresses are 100% American made product. I cannot express enough of how happy I am with the small town shop experience here. Thank you so much Scott, I love shopping local and you knocked this purchase out of the park!!

From the owner: Family owned and operated Best Prices, Best Products, and Best Serviceread more